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Health Reminders Before Winter Break

Please take note of important reminders regarding accessing health care during Winter Break. If you are graduating, please begin to think about transitioning your health care needs and understanding your insurance options as you leave NYU.

Graduating this semester? Click here for important information.


Hours of Operation during Winter Break

1. Will the Student Health Center be open or closed during Winter Break?


The Student Health Center (SHC) will close at 6:00pm on both Monday, December 22 and Tuesday, December 23 and be closed Wednesday, December 24 through Saturday, January 3, 2015. The SHC will re-open at 8:00am on Monday, January 5, 2015.

Hours of operation will change when the University re-opens on January 5, during the remainder of your Winter Break.

Click here for a complete listing of Winter Break hours (Jan. 5-24).

Regular hours of operation resume Saturday, January 24, 2015.


International Travel

1. Planning to travel over winter break?

We recommend that any student planning international travel over winter break, make an appointment as early as possible with our Travel Medicine program to ensure you have all the information, vaccines and medications you may need to stay safe and healthy during your trip.

The CDC continues to issue level 3 travel warnings to the three countries that are most affected by the current Ebola outbreak: Sierra Leone, Guinea, and Liberia.  This means that all non–essential travel to these countries should be avoided.

Furthermore, NYU is prohibiting students, faculty and staff travel (PDF) to these areas for University purposes, which includes research, educational and business.

Anyone who is planning travel to an area adjacent to or within this restricted area is encouraged to call 212-443-1000 to advise the Student Health Center of your plans so we can help you strategize on ways to stay safe.

If you are unable to notify us prior to your planned travel, you will be required to notify the Student Health Center before you return to campus.


Medical and Counseling Services

1. I saw a health care provider recently and need follow-up care. What should I do?

Get follow-up care NOW from an SHC medical or mental health care provider, including the results of lab tests, prescription refills, or any other services at SHC that cannot wait until you return from Winter Break. Please do not wait until the last minute or we may be unable to accommodate you.

For Medical Services: Call (212) 443-1000 or log on to https://shcportal.nyu.edu.

For Mental Health Services: Call (212) 998-4780

2. Can I still get a flu shot?

We strongly encourage all of our students to get a flu vaccine as early as possible in the flu season.  Flu vaccine is available now and may not be later in the season.  The best way to prevent getting the flu during your travels over winter break is to get a flu vaccine. You should also remember to wash your hands frequently, cover your cough and stay away from those who are visibly ill.

You can get a flu vaccine now one of two ways:

  • Check our website and attend one of our flu vaccine outreach events around campus.
  • Schedule an appointment at the Student Health Center by calling 212-443-1188 or make an appointment online at https://shcportal.nyu.edu.

3. What if I have an urgent medical or mental health or emergency need during Winter Break when the SHC is closed?

While SHC is closed for Winter Break, in case of a life or limb-threatening emergency, dial 911 to contact local emergency services.

Urgent Medical Needs:
While the SHC is closed at the end of December, our usual after-hours care nurses will be available to answer any urgent medical questions or concerns you may have. By calling (212) 443-1000 you can speak with a triage nurse who can speak to you about your symptoms and recommend an appropriate course of action.

Urgent Mental Health Needs:
While SHC is closed for Winter Break at the end of December, call the Wellness Exchange hotline at (212) 443-9999 or NYU Public Safety at (212) 998-2222. NYU has a team available 24 hours a day, 7 days a week, dedicated to assisting students with crisis - including counseling, hospital transport, coordination of care, and follow-up.

4. What if I need to speak with a counselor while the SHC is closed?

When SHC is closed, call the Wellness Exchange hotline at (212) 443-9999. The hotline is available 24 hours a day, 7 days a week, and will be available during Winter Break. Although walk-in hours and appointments for counseling will not be available during Winter Break, an NYU Crisis Response Counselor (CRC) is always on-call to manage any urgent concerns. The CRC can be paged, if necessary, by calling the Hotline at 212-443-9999.


Optometry

1. How do I get more contact lenses and supplies before Winter Break? 


If you get your disposable or other contact lenses at SHC Optometry Services, check to ensure that you have enough contact lenses and related supplies to last you through Winter Break. If you need to replenish any supplies, call Optometry Services at (212) 443-1260 for assistance.

Please Note: If you place an on-line order for contact lenses while the SHC is closed, the order will not be confirmed until the SHC re-opens on Monday, January 5, 2015.


Prescriptions

1. Can I get medication at the SHC Pharmacy during Winter Break?


The SHC Pharmacy will be closed from Wednesday, Dec. 24 through Saturday, January 3, and will reopen Monday, January 5 at 9:00am.

If you are currently taking medication (for example: antibiotics, antidepressants, asthma medication, birth control pills) prescribed by a health care provider at SHC:

  • Be sure you have enough medication to last until the Student Health Center reopens on January 5 or you return from Winter Break.
  • If you do not have enough or think you might need an extra prescription for a medication that you take on an on-going basis:

- SPEAK TO YOUR PROVIDER AS SOON AS POSSIBLE or
- Make an appointment or
- Send a secure message by logging on to https://shcportal.nyu.edu

2. How do I refill my prescription before Winter Break?

To refill your prescription before Winter Break, stop by the Pharmacy during regular business hours.

3. If I can’t get to the Student Health Center before Winter Break how do I transfer prescriptions to my hometown pharmacy?

To transfer a refill of your current prescription from the SHC Pharmacy to your hometown pharmacy:

Please contact the pharmacy in your hometown where you want your prescription transferred before December 23.
- Provide your pharmacy with the name of the medication.
- Ask them to call the SHC Pharmacy at 212-443-1050.


Student Health Insurance

What if I need medical care when SHC is closed for Winter Break and/or I am not in NYC?

If you are enrolled in an NYU-sponsored Student Health Insurance Plan (Basic, Comprehensive, and GSHIP Plan):
If you require non-emergency* medical attention while SHC is closed for Winter Break, you may visit a health care provider without an SHC referral. Seeking services from providers in the MagnaCare or MultiPlan Networks will reduce your out-of-pocket expenses. You can locate a MagnaCare or MultiPlan provider at http://www.chpstudent.com/nyu.

Please refer to your Student Health Insurance Guide for coverage information or call Consolidated Health Plans, the insurance plan administrator, at 1-877-373-1170.

* In case of a life or limb-threatening emergency while SHC is closed for Winter Break, dial 911 to contact local emergency services. No SHC referral is required.


Have a safe and healthy Winter Break!

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