Launched in Fall 2017 and now more than 30,000 subscribers, Safe NYU is a mobile application that provides safety information and brings the NYU community into closer contact with Public Safety.
The app (at right) is programmed with global travel in mind, with travel and transportation information available for more than 190 countries on 6 continents.
With a data connection, a user can call for emergency services, activate a mobile blue light and have their friends watch them walk home on a real-time map. Users can also access helpful safety tips and emergency preparedness information and receive push notification updates in the case of an emergency.
Working with Tisch faculty member Anthony Artis, Public Safety is developing an active threat preparedness video for NYU that is reflective of the campus and inclusive of people with disabilities, access and functional needs. Set to launch in late 2019, the video will be hosted on the Public Safety website and will include a form for community members to request training.
Departments may also request customized in-person training sessions for their particular unit, division, school or organization (pictured at bottom middle). Additionally, an online training due to be finalized in 2020 will accompany the new video.
To spread awareness of Continuity and its importance and relationship to Emergency Management, trainings and table top exercises were held with colleagues at NYU Shanghai and “Resilient NYU” folders were distributed to administrative staff in New York. It is expected that these trainings will continue across NYU’s global locations.
In Summer 2019, DPS created a separate Resilient NYU folder specifically geared toward the University’s student population and how they can best be prepared, and know what actions to take, in case of a change in University operations. The folders are distributed at trainings and in other forums throughout the University.
Redesigned in 2019, the new NYU Traveler is New York University’s enterprise travel safety service. All members of the NYU community are eligible and encouraged to utilize the online service when making travel arrangements or registering their plans.
By booking or registering trips with NYU Traveler, NYU’s Department of Public Safety will be able to proactively contact community members and provide support in case of emergencies, such as severe weather or labor strikes, that may disrupt travel itineraries.
Details of the trip will remain confidential. Community members will receive safety and weather alerts from an automated system, which tracks developments around the world. Only in cases of emergency, and depending on the scale and severity, will a Public Safety administrator review a community member’s travel information and attempt to establish contact to check in on their safety.
After a successful pilot during the spring 2019 finals period, NYU officially launched the Brooklyn Overnight Shuttle (BOS) in August 2019. The service operates every 30 minutes from midnight to 7 a.m. and originates and terminates at Bobst Library, making stops at 80 Lafayette in Manhattan, and Othmer Hall and Clark Street in Brooklyn.
Since the launch of the BOS, there has been a decrease in average wait times and average trip times of 3 minutes for point-to-point vans in Manhattan, as well as a 72 percent increase in passengers transported to Brooklyn. At the same time, Manhattan Safe Ride passenger counts have also increased by 9 percent through the same time period last year.
Riders of the Brooklyn Overnight Shuttle are able to see the location of the shuttle as it travels along its route inside the PassioGo! or SafeNYU apps, allowing them to wait inside their chosen NYU facility until the vehicle arrives.
The airport shuttle program, managed in partnership with SuperShuttle, was overhauled during Summer 2019 to include trips to all three major New York City airports and provide the service throughout the year, not only dates surrounding major university breaks.
The increased flexibility and affordability in the program allows for NYU community members to access discounted rides to and from JFK, LaGuardia and Newark Airports from a wider service area in Manhattan and from 6 MetroTech in Downtown Brooklyn.
Initial statistics from the first few months of service indicate an increase of more than 200 passengers signing up for the service during non-University break periods.
Now in its second full year of operations, PublicSafetyLink has become the go-to request tool for security staffing, access control and security technology services and repairs. PublicSafetyLink utilizes three online forms as a preferred method of receiving service requests. Requests made through the system’s forms are delivered directly to the DPS unit responsible for provided the appropriate service.
The forms are accessible via the Public Safety website. Other support requests and inquiries can be sent via e-mail to PublicSafetyLink@nyu.edu.
The service has reduced the amount of time it takes for requests to reach DPS, improved the response to requests, and enhanced the ability to analyze data related to service requests. PublicSafetyLink’s system fields more than 10,000 requests per year since its inception and allows for better tracking of tickets and reporting on accomplishments.
In New York, DPS installed Dallmeier cameras (pictured at bottom left) at open areas on campus at Washington Square and MetroTech. Dallmeier cameras are designed for large, open spaces, where putting several traditional Axis cameras would be cost prohibitive.
A single Dallmeier camera can record the same area as 8 to 10 individual Axis cameras. Dallmeier cameras are high resolution and can record clear video both close and far away from the camera. Traditional cameras get blurry the farther away from the camera the subject is. The two Dallmeier camera arrays are deployed at Gould Plaza and MetroTech Plaza.
Stemming from the DPS three-year strategic plan, Key Performance Indicators were created as part of the initiative to deliver exemplary services efficiently, effectively, and professionally.
This initiative focuses on reviewing, anticipating and setting stakeholder expectations, assessing and enhancing service delivery, and establishing delivery benchmarks, and prioritizing the DPS core value of professionalism through the accreditation process. Through the 2018-19 academic year, DPS identified and implemented more than 30 KPIs across all divisions and units within DPS.
In Summer 2019, DPS developed a Frequently Asked Questions page for its website, detailing answers to some of the most-commonly-asked questions received throughout all service levels of the Department. The intention behind the page is twofold: to educate the community on many of the services, offerings and expectations where they can rely on Public Safety, and for Public Safety to have a unified message and voice on some of the most-commonly asked questions.
The result is a comprehensive guide to interacting with Public Safety, from understanding ways to stay safe on campus, to reporting an incident, to learning what to expect from Public Safety during a response or a significant event. Since its launch in August 2019, the page has been viewed more than 500 times.
The Victim Services Unit, consisting of two sergeants and an Assistant Vice President, assists those who are considering reporting their experience to the police, as well as those who have already decided to do so.
The unit walks those requesting assistance through the process of filing a police report and explains other judicial processes. Upon request, the Victim Services Unit accompanies victims to the police department, the Office of the District Attorney, Family Court or the Family Justice Center.
The Victim Services Unit also has forged a strong working relationship with the NYPD, specifically domestic violence and special victims officers, as well as New York City agencies Safe Horizon, Sanctuary for Families and the Crime Victims Treatment Center.
Safe Horizon is America’s leading victim assistance organization which envisions a society free of violence and abuse; they empower victims and survivors to find safety, support, connection, and hope. DPS partnered with Safe Horizon on domestic violence awareness events during October for Domestic Violence Awareness Month and as part of the Coffee with a Cop series and other community engagement events. Victims of domestic or dating violence and sexual offenses meet with specially trained officers in the area of victim-centered investigations and trauma-informed interviewing.
Sanctuary for Families is dedicated to the safety, healing and self-determination of victims of domestic violence and related forms of gender violence. Through comprehensive services for clients and their children, and through outreach, education and advocacy, they strive to create a world in which freedom from gender violence is a basic human right.
Crime Victims Treatment Center (CVTC) is a not-for-profit organization committed to helping people heal from violent crime. They make sure that each person who contacts the center is connected to healing services they most need and deserve, whether at CVTC or through another partner organization.