Isolating or Quarantining in Student Housing
So you’ve tested positive for COVID-19 or been exposed and now you have to isolate or quarantine – what are your next steps?
For students living in NYU residence halls, NYU has developed a comprehensive set of protocols designed to provide the care and services you will need for the duration of your isolation or quarantine, while also protecting your fellow NYU students, faculty, employees, and our neighborhood community.
Isolation and quarantine is challenging, but we hope by acting swiftly and responsibly, we can make this time as easy as possible for you and reduce the threat of COVID-19 in all our lives. It’s important not to leave your room, with the exception of receiving medical care or in case of emergency. In many cases, quarantining students may quarantine in their assigned dorm rooms. Isolating students will be temporarily relocated to another residence specifically for isolating students.
Updated: January 8
Your Temporary Room
You will receive an email from NYU Residential Life and Housing Services providing you with a temporary room assignment.
What to Bring
You should pack the following:
- NYU ID card
- clothes for 14 days
- school textbooks and academic materials
- electronic supplies, including phone, computer, and chargers
- any necessary medication for the duration of your stay
- We also encourage you to bring any bedding, or other, items that will make your experience more comfortable.
NYU will provide:
- standard linens
- cleaning supplies/disinfectant
- paper towels
- toilet paper
- bar soap
- shampoo and conditioner
- menstrual hygiene products
- laundry detergent
- cups and plates
- garbage bags
If you need replenishments to these supplies, contact your hall Resource Center. Resource Center phone numbers are listed on each residence hall page.
If you have a positive COVID-19 test result or need to relocate to a temporary quarantine space, NYU will coordinate an ambulette service to transport you to isolation or quarantine housing. The email you receive from NYU Residential Life and Housing Services will indicate when the ambulette will pick you up.
Wait inside your room. The staff member in the ambulette will call you once they arrive outside of your hall.
Be sure you are wearing a mask before you exit your room and/or suite and continue to wear a mask until you arrive in your temporary accommodations.
Check in to Your Room
We have established a contact-free check-in process for you to follow; please refer to your email for additional details:
- When you arrive at your temporary building, please proceed to the Public Safety Officer (PSO) desk. Remain physically distant from the Public Safety Officer.
- Inform the PSO that you are checking-in for isolation or quarantine and provide your name.
- Pick up your keys; if in isolation, also pick up your "Room Occupied" sign.
- Place your belongings into a cart by the Resource Center and proceed to your room with your items. When you are done with the cart, leave it outside your door for a staff member to retrieve and sanitize it.
- Shut and lock the door; if in isolation, hang the "Room Occupied" sign on your door beforehand.
- You’re now set! Please stay in your room until your isolation or quarantine period is over.
Food and Snacks
We have taken steps to ensure you will receive meals throughout your quarantine or isolation period. You will receive GrubHub credits to cover all meals during your quarantine or isolation period. You will also receive an NYU Eats Welcome Bag and a case of water delivered to your room on the first day of quarantine or isolation.
For detailed information about affiliating your GrubHub account or using your GrubHub meal credits, please review the Quarantine Dining Information page or contact AskCampusServices at (212) 998-4900, 9am-8pm, 7 days a week or email AskCampusServices@nyu.edu, Monday-Friday, 9am-5pm.
Please note: GrubHub credits are only provided to on-campus residential students in NYU Housing during their isolation/quarantine period. If you are a residential student who quarantines or isolates at an off-campus location, you will not receive food or GrubHub credit from the university.
Stay in Your Room
Don't Go Out
During this period, except for an emergency or to seek medical care (or required testing), it is important that you do not leave your room or apartment.
If you are quarantining in a shared suite, you should remain in your room unless you need to use the suite facilities (kitchen, bathroom, etc), and be sure to maintain physical distance and wear a mask when you do.
Please do not leave to exercise, pick up food, go shopping, or even take a walk.
Personal and Academic Contacts
Please alert those who might worry about you and keep them informed during your isolation or quarantine period. Ensure they are aware if you were relocated to a temporary room. You should feel free to share this website and any emails or other information you think might be helpful. Please note that due to privacy regulations, we are prohibited from contacting your parents/guardians or telling them anything about your health without your explicit permission (unless it is an emergency).
If you have in-person classes, you’ll need to follow up with those professors, and explain that you will need to participate remotely (the information you provide to your instructor about why you need to participate remotely is up to you; you are not required to give any specific details). Rest assured that your professors and teachers should be fully able to accommodate your continued participation in class, and are committed to ensuring you will not fall behind in your studies.
We understand that both isolation and quarantine can be onerous. However, NYU is compelled to investigate every report it receives of alleged violations of the isolation or quarantine policies. Sanctions for violations are serious and may include restriction from campus (remote learning only), immediate removal from the residence halls and cancellation of the housing license, and suspension from the University.
Symptoms and Care
It's important to monitor yourself for new or worsening symptoms.
If you did not previously have COVID-19 symptoms and you develop symptoms during isolation or quarantine, notify the COVID-19 Prevention & Response Team by completing the self-reporting form. The team will follow up with next steps and guidance.
Testing in Isolation
While in isolation, you do not need to submit a Binx saliva test kit, nor will you have to do so as part of the Ongoing Testing program for 90 days after the date you tested positive.
Testing in Quarantine
You must continue to participate in weekly testing on your regular schedule. You may leave your quarantine space on your designated testing days to pick up and return your completed, activated test to the Resource Center in your temporary Residence Hall (if you are relocated) or your regular drop off location. Please be sure to wear a mask while out of your room, remain physically distant, and return promptly to quarantine.
You must upload your test result through the link provided by the COVID-19 Prevention & Response Team in the email you received at the beginning of your quarantine period.
If you are in quarantine because you were in close contact with someone who tested positive for COVID-19, you are required to complete your full quarantine as per New York State guidelines—even if you test negative—because the chance of developing symptoms and spreading the virus is highest in the 10 days after exposure.
For immediate medical assistance, contact 911. For other emergencies, or to reach after hours staff on duty, contact the Public Safety Communications Center at (212) 998-2222 or via the Safe NYU app.
We're Here for You 24/7
Mail and Packages
Mail will not be forwarded from your permanent address during this time. You can have packages delivered to your temporary room assignment. Packages will be delivered once a day when meals are brought to your apartment door.
Report an Issue
If you notice that something in the room needs to be fixed, please complete a Work Request form, and our facilities staff will address these smaller issues once you depart.
If an urgent problem occurs (ex: your toilet is overflowing, the heat isn’t working), contact the residence hall Resource Center and we will determine if we need to move you to alternative space. Resource Center phone numbers are listed on each residence hall page.
Trash and Cleaning
Keep Germs Away
Please tie up your trash bags tightly and deposit your trash outside your apartment door each morning for pick up.
Follow the CDC recommendations on the best way to clean high touch areas (light switches, door knobs, counters, bathroom, kitchen, etc.) in order to reduce the incidence of infection.
Residence Hall Questions
When to End Isolation
The COVID-19 Prevention & Response Team will email you on day 10 of your isolation period to outline the end-of-isolation process.
If you did not develop symptoms, you can end isolation at that time.
If you developed symptoms, you can only end isolation after:
- 10 days since symptoms first appeared; and
- 24 hours with no fever without the use of fever-reducing medications; and
- Other symptoms of COVID-19 are improving (loss of taste and smell may persist for weeks or months after recovery and need not delay the end of isolation).
If you do not meet the criteria above, you should remain in your isolation room/suite until you meet the criteria. Report your symptoms as soon as possible to the COVID-19 Prevention & Response Team, who will call you to discuss next steps and when you can safely end your isolation.
When to End Quarantine
If you are in quarantine because you were in close contact with someone who tested positive for COVID-19, you are required to complete your full quarantine as per New York State guidelines, even if you test negative during your quarantine period, because the chance of developing symptoms and spreading the virus is highest in the 10 days after exposure. You will receive an email from the COVID-19 Prevention & Response Team on day 10 of your quarantine period. If you do not develop symptoms and your test results are negative, you can end your quarantine after 10 days. You are free to leave quarantine and resume regular activities.
If your quarantine is travel-related, you might qualify for a shortened quarantine if you meet certain criteria. You will receive an email from the COVID-19 Prevention & Response Team when you are cleared to end your quarantine.
If you develop symptoms or test positive for COVID-19, notify the COVID-19 Prevention & Response Team as soon as possible. Do not leave your quarantine room/suite without guidance from the team, who will contact you with guidance and next steps.
Check Out Process
At the end of your quarantine or isolation period, Residential Life staff will provide information about checking out of your temporary space and moving back to your regular room assignment, and provide transportation details.
Quarantining and Isolating at the School of Law
- School of Law students in single occupancy units may self-quarantine/isolate in their on campus accommodation. The resident must follow University guidelines and remain in their apartment throughout the prescribed self-quarantine/isolation period until given clearance by COVID-19 Prevention & Response Team members.
- School of Law residents in shared apartments will be contacted by their Residence Life Staff with relocation information.
We're here to support you! While the public health guidelines for quarantine and isolation may feel quite limiting, we’re committed to making sure you can feel as connected as possible during this time.
You will be assigned an Isolation/Quarantine (I/Q) Coordinator, an NYU staff member who will be your go-to point of contact for the duration of your quarantine or isolation period. Your I/Q Coordinator will reach out to you to introduce themselves, explain their role and guide you through the available resources and support.