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Guidelines and Best Practices

For Everyone in the NYU Community

BE AUTHENTIC

Represent yourself accurately and be transparent about your role at NYU. Admit when you make mistakes and correct inaccurate information. Consider that you are in an academic environment and the implications of utilizing a NYU-provided platform that automatically identifies you in your role at NYU.

BE SMART

Social media is “real life.” Behavior in social media is no different than in e-mail, public speech, classroom lecture, conversation with friends, or a poster on a wall. Anything considered inappropriate offline is likely also inappropriate online. When in doubt about whether to share or not, it’s better to be safe than sorry.

BE THOUGHTFUL

Be mindful of what is considered appropriate behavior in different countries and cultures around the world and of how your words, actions, and images may be perceived. Know your audience and think before you post.

BE RESPECTFUL

Social media provides a place to foster community and conversation. Adding value is good when on topic and in moderation. Positive and negative content are legitimate parts of any conversation. It’s OK to accept the good and bad, but not the ugly.

BE MINDFUL OF RELATIONSHIPS

Think through creating friend/fan/follower connections where authority relationships exist. Many times you cannot control someone sharing your content or adding you to their connections, thereby gaining access to your content.

For Those Representing NYU Entities

BE CLEAR

When acting as a representative of the NYU community, clearly identify you or your group’s relationship to NYU and link back to the appropriate NYU.edu web page to reinforce the connection to NYU. If you are a member of the NYU community, but acting in social media as an individual, make it clear that you are expressing your own opinion and not that of the University.

BE PREPARED

When creating or managing a social media account for an NYU entity, ensure access credentials are shared by at least two people in case one team member is unreachable or no longer at the University.

BE “NYU”

Remember you represent NYU; read the NYU Style Guidelines when creating profile/avatar images, graphics, or written content. Speak in accordance with your role at the University. If you have questions, contact the NYU Public Affairs social media team at social.media@nyu.edu.

BE SUCCESSFUL

Create a social media strategy: identify your audience, account’s personality, goals, staffing, content calendar, and other tools for success before jumping in. Take advantage of University resources that can help you succeed.

Follow New York University on your favorite social network.

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Digital Communications

Looking to develop a social media strategy? DigiComm is a university-wide resource to help you identify, plan, deliver, participate, analyze, and evolve your social media strategy.

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Social Media Ambassadors

A group for NYU employees who manage social media on behalf of a campus entity. This group facilitates knowledge, awareness, and best practices regarding social media at NYU.

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iLearn

Want to learn more? There are often social media presentations that you can register for through iLearn.

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