Top Support Articles
- Activating NYU Email, Calendar and other NYU Google Apps
- Desktop application (e.g., Outlook, Apple Mail) and mobile device (e.g., iPhone, Android) setup instructions
- Setting up and managing email
- Creating or modifying a personal email address
- Handling email messages that appear to be phishing or scam attempts
- Securing a compromised or suspended account
- Sending mail from an alias, NYU Groups address, or another address you own
- Locating a missing message
- Accessing NYU Email while offline
- Standard account eligibility, creation, and termination
Weekly Live Video Calls
NYU IT hosts weekly live video hangouts every Friday at 1:00pm ET during during the Fall and Spring semesters. Click the link below on Fridays, between 1:00pm and 2:00pm ET, to participate in a group video call with an NYU Google Apps expert who will be happy to answer any questions and offer helpful tips.
Before joining the call, read through Google’s documentation about video calls and check audio and camera settings. Group video calls can hold up to 15 participants. If the call is at capacity, try joining the call later.
Phishing and Spam
Spam is unsolicited bulk email. The key term is "unsolicited" — if you signed up for a mailing list (commercial or otherwise) which you no longer wish to receive, that is not spam. The easy differentiation is that legitimate businesses will have a mailing policy posted on the site where you sign up for the mail, and will give you correct information about how to unsubscribe. NYU Email powered by Google features built-in spam filtering. For more information on spam, please see our NYU Email: Removing spam from your inbox.
NYU Email powered by Google features built-in spam filtering. To read more about how it works and how to use it, see the ServiceLink knowledge base.
NYU recommends that you use the NYU Email web interface instead of email programs (Outlook, iPhone Mail, etc.). However, if you choose to use a desktop email client, you must create a filtering rule based on specific spam rating levels. Mail that matches the rule is then redirected into a folder of your choice and you can decide how you wish to handle the redirected messages. The filter level you select will determine the amount of spam you receive. If you find that you are receiving too much spam in your Inbox, try adjusting the level of filtering to be more strict. If you find that desired mail is being filtered, select a level that is less strict.
IMPORTANT: Keep in mind that some legitimate messages will end up in your spam folder if they exhibit characteristics of spam, for example, lots of capital letters, many exclamation points, or phrases such as "click here." Therefore, it is important to check your spam folder regularly to ensure that you receive messages that may have been inadvertently flagged as spam.
Phishing messages appear to be sent from NYU, NYU IT, or other organizations affiliated with NYU requesting your personal information such as name, date of birth, password, etc. Do not reply to these messages. NYU IT will never request your password information. If a message informs you of an impending account closure or similar action unless you comply with its demands, it is often a sign that the message is a phishing scam. Do not comply with the request. To report phishing or spam attempts, please follow the instructions in the ServiceLink knowledge base.