Before we began asking the questions, we read aloud from this script
Usability Testing Path Recorder Observer Comment Form
Grade Level _________
Browser Used ____
Netscape version ____
Please describe your experience with web browsers and tools
____Advanced How familiar are you with the Bobst Library Web site?
____Not at all familiar
____Familiar with the catalog area of the site (bobstweb)
____Familiar with a good amount of the web site
____Very familiar with the Bobst Library Site
Read this to the tester before beginning.
Hi, my name is ________________and this is ____________________. We are
staff here at the Bobst Library and will be facilitating today's session.
We are glad that you have volunteered; your contribution will be valuable.
You are here today to help us test the usability of the "How to use Bobst"
section of the Web site; and in particular the tutorial section. It is
important to us that our users have the information they need on how to
use the library tools in the format they want. We aim to determine which
tutorial format is most valuable to our users. During today's session
you will be asked approximately fifteen questions that will help us determine
how intuitive parts of our Web site are, and how we can make them more
user-focused. We ask that you think aloud throughout this testing. We
want you to know that you are not being tested. This is not a reflection
of your skills or abilities. We are testing the Bobst library tutorial
section of the Web site, not you. It is okay to ask questions during this
session. We may not be able to answer them-if we think that the answer
will give you more information that the average user would have-but it
is okay to ask. Do you have any questions before we begin?
- Where would you go from the Bobst Library home page to find the tutorial
section of the Web site?
- What are your thoughts (please think aloud) on the home page to the
Tutorials offered at Bobst Library?
- From the tutorial home page, please choose either "How to find
a book" tutorial, or "How to find an article" tutorial.
Please spend some time looking at the tutorial of your choice and let
us know what your thoughts are on the tutorial.
- From the home page of the WWW tutorial, where would you go if you
wanted to find out what a Meta search engine is?
- If you were writing an English paper and wanted to find out how to
include a Web site you had used as a source in a bibliography, where
would you go in this tutorial to find such information?
- When doing an online search, it is easy to get too many results, or
"hits." In this tutorial, where would you go it you wanted
to learn how to search more effectively, so that you wouldn't get so
- From the page you are now on, please navigate to the home page of
the WWW tutorial.
- Please tell us what you think of this Web site in terms of navigation
and design and ease of use.
- Please navigate your way from the library's home page to the Boolean
Tutorial. Spend some time looking at this tutorial. Please tell us your
thoughts on this tutorial. What do you think of the design and navigation?
- Please view the Oasis site (http://oasis.sfsu.edu/chapters). Do you
find the table of contents layout of this site clearer than the tutorial
section of the Bobst Library site? Do you have any other thoughts on
- Please look at the Actden tutorial. (http://www.actden.com/oe/index.htm).
Can you tell us what you think of the look and feel of this site?
- What do you think of the quiz bytes? Do you think they would reinforce
what you have learned in doing the tutorial?
- Can you tell us where you would go on this site to find out how to
organize e-mail addresses?
- 14. Of the tutorials you have looked at today, which most appeals
- Of the tutorials you have looked at today, which do you think you
would learn the most from?
- Do you have a favorite Web site? Could you please show us the Web
next : summary / results