Usability Testing at Bobst Library at New York University

Purpose

To determine how the NYU VBL could be improved to make it more intuitive and usable for our users.

URL tested: http://www.nyu.edu/library/bobtest/vbl

Total Questions: 12

Time Alotted: 5 minutes per question

Methodology:
Subjects were solicited through signs and email messages. A $20.00 gift certificate was given in exchange for participation. Each subject was asked to answer the same set of twelve questions using the website. The answers to these were recorded on paper as well as captured on diskette. The diskette was used in the event that any problems were uncovered that could be remedied by studying the "route" the subjects used to find answers. Careful examination of the diskette was not necessary, as the information needed for this study was immediately apparent in the answers supplied by the subjects

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