NYURoam Wireless Workshops
If you have followed the instructions on this website carefully and are unable to connect to NYURoam wireless, browse the troubleshooting tips below. If you continue to experience problems, you should register for a free NYURoam Wireless Workshop, at which an ITS staff member will walk you through the setup steps. If you are unable to come to the Washington Square campus for one of these workshops, contact the IT Service Desk at 1-212-998-3333 or AskITS@nyu.edu for assistance (or your local IT helpdesk).
General Troubleshooting Tips
If you are experiencing wireless connection or reception problems, try one or all of these quick fixes:
- Make sure you are in one of the supported NYURoam access locations. NYURoam access is not supported outside of these locations.
- Move yourself or your computer a few feet in any direction. Move away from large metal or masonry obstructions (shelves, walls, etc.).
- When in doubt, restart your computer. If you can not connect to NYURoam, but you think you have configured your computer correctly, simply restart your computer once to see if it solves the problem.
Page last reviewed: January 10, 2012