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- If you need additional help, you can attend an NYURoam Wireless Workshops for hands-on assistance. Visit the ITS Training and Workshops pages for more information.
- You can access a variety of NYU services on your mobile device after connecting to NYURoam. See the ITS Mobile Devices site for more information.
- Configuring & Connecting
- Troubleshooting Tips
- Other Ways of Connecting to NYURoam
Configuring & Connecting
The following instructions are for connecting to nyu, the primary access gateway (or "SSID") for the NYURoam wireless network. If you are unable to connect to nyu, see Other Ways of Connecting to NYURoam.
Select your computer or device model below for instructions:
- Macintosh OS X
- iPhone, iPad & iPod Touch
- Windows 8
- Windows 7
- Windows Vista
- Windows XP
- BlackBerry OS 10
You may not be able to connect to nyu, the default SSID for NYURoam access for a few different reasons:
You are not in an NYURoam enabled location.
NYURoam wireless service is available at an ever-increasing number of locations. You must be at a designated NYURoam Wireless access location to receive a signal from NYURoam. Click here for the complete list of locations.
Your computer does not support WPA security.
If this is the case, you can try to connect via the NYU-ROAM3 SSID. VPN is required to successfully connect via NYU-ROAM3. See Other Ways of Connecting to NYURoam (below) for more information.
You wireless adapter (e.g., Network Interface Card) is using an outdated wireless protocol
NYURoam currently supports the IEEE 802.11g or 802.11n protocols. If your wireless adapater is using an older protocol (e.g., 802.11b), you will either need to reconfigure your current adapter to use one of the supported protocols, if possible, or buy a newer model that supports these protocols.
You do not have an active NYU NetID or password.
If you are a guest of the University or otherwise don't have an active NetID and password, you can connect to NYURoam Wireless via one of two different ways:
- If you want to connect via a wireless-enabled computer or mobile device, and you are a guest of the University, your sponsor or event host can request temporary access credentials for the nyuguest SSID. See Other Ways of Connecting to NYURoam (below) for more information.
- If you want to connect via your smart phone, you can use the nyupda SSID. See Other Ways of Connecting to NYURoam (below) for more information.
Other Ways of Connecting to NYURoam
nyuguest is a wireless network made available for NYU guests and visitors who do not have an NYU NetID and thus cannot connect to the regular NYURoam SSID of nyu. If you have a guest or group of guests who will need wireless Internet access, you can request an nyuguest username/password from a designated departmental or school representative.
If there is no departmental contact for your area, you can request an nyuguest username and password for your guest(s) through through the IT Service Desk by emailing AskITS@nyu.edu or calling 212-998-3333.
If you have an older mobile device that is unable to connect to the secure nyu SSID, you can try connecting to the NYURoam wireless network via the nyupda SSID. No special client software or features are required to access the network, though you will need to authenticate with your active NYU NetID and password. Please note that nyupda is an unsecured network. If you are able to connect to nyu, you should always use it instead of nyupda.
You should only connect to NYURoam via NYU-ROAM3 if you are using an older computer that is not compatible with the nyu SSID. Connecting via NYU-ROAM3 requires the use of NYU VPN.
For instructions on connecting to NYU-ROAM3, see Configuring a Windows computer to connect to the NYU-ROAM3 network or Configuring a Mac to connect to the NYU-ROAM3 network.
VPN (Virtual Private Network) is software that provides secure, password-protected access to NYU's network (NYU-NET) and Internet services when you are connecting from off-campus. VPN is required to access some secure NYU services when using a computer or mobile device outside NYU-NET and via NYURoam. For more information on VPN, including download and installation instructions, see the NYU VPN web page.
Page last reviewed: January 21, 2014