Student Voicemail Instructions

• Voice Mailbox Storage Space
• Creating a Password and Logging In
• Recording Your Personal Greeting
• Recording Your Name
• Message Notification and Retrieval
• Voicemail Help
• Canceling Voicemail

Voicemail

NYU provides free voicemail for each telephone number. Roommates share the voice mailbox associated with a shared telephone number.

Calls are directed to voicemail after four rings. You can have the number of rings adjusted to a minimum of two or a maximum of six. To make a request, please call ITS Client Services at 83333 (1-212-998-3333 from off campus) and select option 2, or send email to telephone.service@nyu.edu.

Voice Mailbox Storage Space

Your voice mailbox has 12 minutes of storage, including your greeting. Once you have reached the limit, your mailbox cannot receive any more messages. Delete messages after you have listened to them to provide space for new messages. The system permanently deletes new, old, and unopened messages after 7 days.

Creating a Password and Logging In

Voicemail passwords must be 6-11 digits long. The password cannot be the same as the extension, consecutive digits, or a single digit repeated. Roommates who share a voice mailbox also share the password.

To log in to your voice mailbox:

• Dial 34800 (1-212-443-4800 from off campus).
• Enter your extension + # (your extension is the last 5 digits of your NYU telephone number).
• Enter your password + #.

The first time you log in to your voice mailbox, your password is the last 4 digits of your NYU telephone number. The system will prompt you to change this password. If you cannot log in to your voice mailbox, please call ITS Client Services at 83333 (1-212-998-3333 from off campus) and select option 2, or send email to telephone.service@nyu.edu.

To change your password:

• Log in to voice mail.
• Press 5 + 4 and follow system prompts.

If you cannot log in to your voice mailbox, please call ITS Client Services at 83333 (1-212-998-3333 from off campus) and select option 2, or send email to telephone.service@nyu.edu.

To change your password:

• Log in to voicemail.
• Press 5 + 4 at the main activity menu.
• Enter the new password, followed by #.
• Enter the new password again, followed by #.

Recording Your Personal Greeting

When someone reaches your voice mailbox, he or she can hear a personalized greeting that you have recorded.

To administer your personal greeting:

• Log in to voicemail.
• Press 3 and follow system prompts.

Recording Your Name

Your name will be heard when another person retrieves a message you have left in their NYU voice mailbox. You also hear your name when you log in to your voice mailbox.

To record your name:

• Log in to voicemail.
• Press 5 + 5 and follow system prompts.

Message Notification and Retrieval

If you have a voicemail message, you will hear three quick beeps when you pick up your telephone.

To retrieve messages:

• Log in to voicemail.
• Press 2 at the main activity menu.
• For each message you will hear the date, the time the message was left, and the telephone number of the caller. If the outside calling number is blocked, you will hear “call received” and no telephone number.
• Press 0 to listen to the message.

To listen to a message again:

• Press 2 + 3 + 0.

To save a message:

• Press #.

To delete a message:

• Press * 3.

To retrieve the last message deleted:

• Press * * 8.

This sequence works only after deletion of a message. Once you hang up from voicemail or listen to another message, the last message deleted cannot be retrieved.

Voicemail Help

Press * H any time after you have logged in to voicemail.

Canceling Voicemail

To cancel voicemail service, please call ITS Client Services at 83333 (1-212-998-3333 from off campus) and select option 2, or send email to telephone.service@nyu.edu. The service will be disconnected within one business day. Please make sure both you and your roommate agree to discontinue the service.

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Page last reviewed: August 20, 2008