Staff Long Distance Services

Authorization Codes and Long Distance Calling

To place long distance calls, an authorization code is necessary. Your department's Communications Representative can submit a Communications Request Form to make authorization code requests. For further information, or if you are having problems with your authorization code, please call 1-212-998-3333 and select option 2.

Long Distance Calling Guidelines

The NYU telephone system will not complete a long distance call unless you enter your authorization code after the ten (or more) digits of the long distance number (see the Dialing Instructions section of this website for detailed dialing instructions). All long distance calls are billed to the departmental account associated with the authorization code. ITS C&CS issues an itemized statement of all long distance calls for each authorization code every month, distributing the statements for schools and departments through the budget officers.

• The NYU telephone system supports the business and academic calls of University faculty, staff, and administration. You should review your monthly long distance statement to identify personal calls. The cost of personal calls must be reimbursed to Communications & Computing Services by check, payable to NYU.
• Each University employee is eligible to receive an individual authorization code if a budget officer, acting under the authority of a Dean or Vice President, accepts account responsibility for the charges associated with its use.
• C&CS will not issue an authorization code for use by more than one person. Codes should not be shared.
• You are responsible for all calls made with your authorization code. If you believe after reviewing your monthly long distance statement that your code has been compromised, please immediately contact ITS at 1-212-998-3333 and select option 2.
• Safeguard your authorization code as if it were a credit card number. It should not be posted or otherwise made available to others. If you lose or forget your code, your budget officer should contact ITS at 1-212-998-3333 and select option 2 for help.
• The University does not permit calls to the 900 area code or to the 976 exchange.

Long Distance Authorization Code FAQs

I am a new employee. How do I request a new Long Distance Code?

Authorization Codes can be obtained by filling out and submitting a Communications Request Form, which can be accessed by visiting www.nyu.edu/its/forms/communications_form.pdf. Section 7 of the form is designated for authorization code requests and changes. For security purposes, Communications Request Forms must be signed by a budget officer in order to be processed. Fax the signed form to 1-212-995-4929. You will receive a confirmation email with the Remedy Incident number that has been assigned to the order. Normal turnaround time is 5-7 business days.

How can I check the status of a recent Authorization Code request?

Contact ITS at 1-212-998-3333 and select option 2. Please have your Remedy Incident number and the name of the person you are inquiring about on hand.

I'm transferring from one department to another. Can I take my authorization code with me and just change the account?

Yes, however, for security reasons it is best to cancel your current authorization code and reestablish a new code under your new department. If you wish to keep the same authorization code, your new department must complete a Communications Request Form with the new chartfield. This must be done to ensure that your bills for your authorization code usage will be not be sent to your old department.

I have forgotten/ lost my authorization code. What do I do?

If you have forgotten your code, call ITS at 1-212-998-3333 and select option 2 and a representative will assist you. After verifying your address, your authorization code will be sent to you through interoffice mail or will be available for pickup. If your code has been lost, contact ITS at 1-212-998-3333 and select option 2 to have your code cancelled and a new code issued immediately.

My authorization code will not let me make long distance calls/faxes.

Long distance calls cannot be completed due to the following: a) a misdialed or invalid number, b) an inactive authorization code, or c) your authorization code has a restricted calling area. Have your code and the number you are trying to dial ready and contact ITS at 1-212-998-3333 and select option 2 for assistance.

How can I check/ change the calling area/ FAME chartfield of an existing authorization code?

The Communications Request Form must be used to make any changes on authorization code accounts. All changes must be approved with a signature by a budget officer. The Communications Request Form can be accessed by visiting www.nyu.edu/its/forms/communications_form.pdf.

I'm replacing a former employee and have "inherited" his/her authorization code. Can I just change the name on that code?

No, authorization codes are confidential and are meant for individual use only. Authorization codes assigned to former employees should be cancelled. A new authorization code should be requested for a new employee. The Communications Request Form can be accessed by visiting www.nyu.edu/its/forms/communications_form.pdf.

One of our employees is leaving the University and I need to cancel his/her code. What's the procedure?

Please submit a Communications Request Form and note cancellation details under section 10 (Notes). The Communications Request Form can be accessed by visiting www.nyu.edu/its/forms/communications_form.pdf. If an employee is released, we will accept a phone call to cancel the code, but it must be followed with a Communications Request Form.

I see a lot of calls on my telephone bill that I did not make. What do I do?

Do not attempt to call any of the numbers listed on your bill. Please notify your budget officer or supervisor to report your findings. Your budget officer or supervisor should contact ITS at 1-212-998-3333 and select option 2 to have your code cancelled immediately and a new authorization code issued.

I'm currently the budget officer receiving the monthly Equipment/ Long Distance Billing Statements and I am leaving my position. How do I go about changing the contact information so that my successor can receive the bills?

Your supervisor should contact ITS at 1-212-998-3333 and select option 2. A representative will update the contact information.

How do I dial within the United States/ overseas?

Dialing instructions are located on the back of your initial authorization code packet and can also be found at www.nyu.edu/its/telephone/staff/dial_instruct.html.

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Page last reviewed: October 20, 2009