Staff Dialing Instructions

• General Information
• Directory Assistance
• Charging Calls
• Sending a Fax

General Information

NYU Telephone Exchanges

NYU's telephone number ranges are 1-212-998-0000 through 1-212-998-9999, 1-212-995-3000 through 1-212-995-4999, 1-646-997-0000 through 1-646-997-9999, 1-212-443-0000 through 1-212-443-9999 (used predominantly for students and for the University Health Center), and 1-212-992-0000 through 1-212-992-9999.

Internal Calls

Calls to all NYU buildings can be made by dialing only the five-digit extension numbers listed in the online directory. For calls to the NYU Medical Center, and NYU Abroad locations follow local or long distance dialing instructions below.

Local Calls

Area Codes 212, 646, 718, 347, or 917

• Dial 9 + 1 + 212 + XXX-XXXX
• Dial 9 + 1 + 646 + XXX-XXXX
• Dial 9 + 1 + 718 + XXX-XXXX
• Dial 9 + 1 + 347 + XXX-XXXX
• Dial 9 + 1 + 917 + XXX-XXXX
  No authorization code is required.

Long Distance Calls

United States and Canada

• Dial 9 + 1 + area code + XXX-XXXX
• Listen for three quick beeps immediately followed by dial tone
• Enter authorization code

For more information, read the section Long Distance Calling Guidelines in the General Information section of this website.

International Calls

• Dial 9 + 011 + country code + city code + number you are calling + #
• Listen for three quick beeps immediately followed by dial tone
• Enter authorization code

TDD Calls

711 Relay Operator Service for TDD Users

TDD (Telecommunications Device for the Deaf) users can access Verizon relay operator services via a local 711 call placed from the teletypewriter (TTY).

How to Access TDD Service

• Type the number 9 on the TDD keypad.
• Type 711 plus the number sign (#).
• Wait for a response from the Relay Operator.

  Please note: Verizon provides this service 24 hours a day, seven days a week. For more information about Relay services in New York, see www.nyrelay.com.

Directory Assistance

Voice Activated NYU Directory

You can be directly connected by telephone to NYU faculty, staff, and administrators by calling NYU's main number at 1-212-998-1212. This service combines voice recognition, dial-by-name functionality, and other technologies to locate a listing requested by a caller, and then transfer the caller to the appropriate staff or faculty member's office number. (Please note that the VAD is still being fine-tuned, and may currently include some unusual pronunciations of names.)

To request a change to your Public Directory listing, please submit a request for help with your name and NYU NetID (found on your NYUCard) using the Ask ITS contact form at www.nyu.edu/its/askits/contactus.

NYU Public Directory

The NYU Public Directory is available at www.nyu.edu/search. Note: the print version of the NYU Directory is no longer available; please use the online version instead. To request a change to your Public Directory listing, please send an email to directory.request@nyu.edu.

Charging Calls

Calling Card, Credit Card, Collect, and Third Party Calls

Credit cards billable to NYU are not available. Inbound collect and third party calls will not be accepted. The telephone company cannot accept billing to any University extension. Calls to the 900 area code are not permitted. Calls to pseudo-800 numbers which attempt to bill back to the caller are prohibited. You may, however, place calls from University phones that will be billed to your personal telephone company calling card or to a number outside the University.

Sending a Facsimile (Fax)

Please follow the instructions below when sending a fax using a University telephone extension. Faxes are sent either by dialing using a telephone instrument connected to the fax machine or by using the built-in keypad on the fax machine itself. Consult your fax manual on sending a fax for instructions specific to your machine. If you have difficulty programming your fax machine, please contact ITS at 1-212-998-3333 and select option 2.

Fax numbers are included in the individual and departmental alphabetical listings of the NYU Directory.

When dialing from a separate telephone connected to the fax machine:
Use normal University dialing procedures as outlined here in the section titled Dialing Instructions.

When using the keypad on the fax machine, follow the instructions below.

Placing a Local Fax Call

Area Code 212, 646, 718, 347, or 917

• Dial 9 + 1 + 212 + XXX-XXXX
  
• Dial 9 + 1 + 646 + XXX-XXXX
• Dial 9 + 1 + 718 + XXX-XXXX
• Dial 9 + 1 + 347 + XXX-XXXX
• Dial 9 + 1 + 917 + XXX-XXXX
  No authorization code is required.

Placing a Long Distance Fax Call

Authorization Codes and Long Distance Calling

To send long distance faxes, an authorization code is necessary. Your department's Communications Representative can submit a Communications Request Form to make authorization code requests. For further information, or if you are having problems with your authorization code, please call 1-212-998-3333 and select option 2.

United States and Canada

• Dial 9 + 1 + area code + XXX-XXXX.
• Press "pause" or # four times.
• Enter authorization code.
  Most fax machines have a "pause" button. If not, all fax machines have # nuttons, which have the same function. Consult your fax machine user manual for specific instructions. The pauses delay the fax machine's transmission of the authorization code and allows the telephone system time to return the authorization code beeps.

International fax calls

• Dial 9 + 011 + country code + city code + number you are calling.
• Press the "pause" or # button four times.
• Enter authorization code.
  
  Most fax machines have a "pause" button. If not, all fax machines have # buttons, which have the same function. Consult your fax machine user manual for specific instructions. The pauses delay the fax machine's transmission of the authorization code and allows the telephone system time to return the authorization code beeps.

Next Section: Long Distance >>

Page last reviewed: October 20, 2009