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ITS Client Services

10 Astor Place, 4th Floor
+1 212 998 3333
Fax: +1 212 995 4040
telephone.service@nyu.edu


Below are answers to some of the most frequently asked questions regarding Cisco telephones. For general help and information about the telephone-related services offered by ITS, please see the About page.

How do I forward all incoming calls to another NYU telephone number?

To set your desk phone to forward all incoming calls to another NYU telephone number, see Using call forwarding.

How do I forward all incoming  directly to voice mail?

To set your desk phone to forward all incoming calls directly to your voice mail, see Using call forwarding.

If I receive a call for someone else, can I transfer the call directly to their voice mail?

Yes. See Diverting calls to voice mail for more information.

How many people can I have in a conference call?

You can have a maximum of 10 participants, including yourself, in a conference call from your Cisco IP desk phone. To set up a conference call for more than 10 parties, please complete the Automated Conference Call Request Form.

How do I conference other people into an existing call?

For instructions on creating a conference call, see Placing a conference call

How do I add an incoming call to an existing call?

For instructions on adding an incoming call to an existing phone conversation, see Placing a conference call.

How do I access the Personal Directory on my phone?

To access your Personal Directory from your phone, see Using your Personal Address Book.

How do I change my PIN?

For information on how to change your PIN, see Using User Settings to change your PIN.

How do I add a new entry to the Personal Directory?

To add a new entry to your Personal Directory from your phone, see Using your Personal Address Book. To make changes to your Personal Directory using the CM User Options page on your computer, see Making changes to your Personal Address Book.

How do I activate or disable Cisco Mobility from my desk phone?

Cisco Mobility allows your NYU extension to ring a local mobile phone number when you are away from your desk. To enable or disable Cisco Mobility, see Enabling or disabling Cisco Mobility from your desk phone.

How do I transfer a live Cisco Mobility call from my desk phone to my mobile phone?

To transfer a live Cisco Mobility call from your desk phone to your mobile phone, see Transferring a Cisco Mobility call from your desk phone to mobile phone.

How do I transfer a live Cisco Mobility call from my mobile phone to my desk phone?

To transfer a live Cisco Mobility call from your desk phone to your mobile phone, see Transferring a Cisco Mobility call from your mobile phone to desk phone.

Page last reviewed: October 9, 2012