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Avaya Phones: 2500 Instructions

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ITS Client Services

10 Astor Place, 4th Floor
1-212-998-3333
Fax: 1-212-995-4040
telephone.service@nyu.edu


Image of a model 2500 phone.

Single line telephones are equipped with an "R" button or a "Flash" button. Either of these or the switch-hook can be used to activate certain features. Your extension is the last 5 digits of the telephone number.

Call Forwarding

Allows you to have your calls ring at another NYU extension instead of your own.

To activate:

  • Lift handset, dial *2.
  • Enter the NYU extension to which you wish to forward your calls. (You will hear a three beep confirmation tone.)

To deactivate:

  • Lift handset, dial #2.
    (You will hear a three beep confirmation tone.)

Call Pickup

Allows you to answer calls placed to other extensions in your group without having those extensions on your phone.

To use:

  • Lift handset, dial #4.

Call Waiting Tone

To place your present caller on hold to accept a second call:

When you hear the single beep call waiting tone and wish to answer a second call:

  • Press the "R" or "Flash" button.
  • Wait for dial tone.
  • Dial *8.

Begin conversation with 2nd caller. First call is on hold. Repeat these steps to return to the first call. If you don't respond to call waiting tone, call will proceed to next cover point—voice mail or cover person.

Conference-Three Way

To add a third party to your existing call:

  • Press the "R" or "Flash" button.
  • Wait for dial tone.
  • Dial the number of the party you wish to conference into your existing call.
  • When party answers, press the "R" or "Flash" button again. Begin 3-way conversation.

Drop

To drop the third party from a conference call or to get a new dial tone:

  • Press the "R" or "Flash" button once.

Hold

To place a call on hold if your phone has an "R" or a "Flash" button:

  • Press the "R" or "Flash" button once.
  • Wait for the dial tone.
  • Dial *8.
  • Call is now on hold.

To place a call on hold if your phone has a "Hold" button:

  • Press the "Hold" button.
  • Call is now on hold. (The hold lamp will flash.)

To return to a call on hold if your phone has an "R" or a "Flash" button:

  • Press the "R" or "Flash" button.
  • Dial *8.
  • Resume conversation.

To return to a call on hold if your phone has a "Hold" button:

  • Press the "Hold" button.
  • Resume conversation.

Last Number Redial

Redials the last telephone number you dialed.

To use:

  • Lift handset, dial *1.

Message Waiting Lamp

The message waiting light, located to the left of the touch-tone key pad on most single line telephones, is used to indicate that a voice mail message has been received.

Ring Volume

Image of the ring volume button.

Used to adjust the loudness of the ring. On most single-line phones this switch is located to the right of the touch-tone key pad; on others it is located on the bottom of the phone and is marked "Ringer Lo/Hi."

Send Calls

When activated, all your calls go directly to your next point of coverage—either voice mail or a cover person. A single ring is heard to alert you that the feature is activated. To designate a cover person, see the help page for instructions on how to place a telephone order.

To activate:

  • Lift handset, dial *3.

To deactivate:

  • Lift handset, dial #3.

Transfer

To send a call to another NYU extension:

  • Press the "R" or "Flash" button.
  • Dial the extension to which the call is to be transferred.
  • Announce the call.
  • Press the "R" or "Flash" button again. Hang up.

Transfer to Voice Mail

If you have answered a call for a coworker through call pickup, you can transfer the caller to the coworker's voice mail without calling the coworker's number.

To use:

  • Press the "R" or "Flash" button.
  • Dial *4.
  • Press the "R" or "Flash" button again.
  • Hang up when the voice mail greeting begins.

Page last reviewed: April 16, 2012