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ITS Client Services

10 Astor Place, 4th Floor
+1 212 998 3333
Fax: +1 212 995 4040
telephone.service@nyu.edu


Below are answers to some of the most frequently asked questions regarding Avaya telephones. For general help and information about the telephone-related services offered by ITS, please see the About page.

What do I do if my Speaker button keeps flashing?

If your Speaker button on your phone is flashing, follow these instructions:

  • If your phone has a Shift button, while the handset is in the cradle, press Shift, let go, and then press Speaker. You will hear a series of tones.
  • If your phone does not have a Shift button, press the Speaker button. This will adjust the speaker to the surrounding acoustics and the flashing should end.

The Caller ID is no longer showing on my display. How can I bring it back up?

If the Caller ID on your 8434D or 8410D phone is no longer being displayed, follow these steps to troubleshoot:

  1. Ensure that all wires are securely connected:
    • If you have an 8434D model digital phone, check the power supply to the display. There should be a black or silver power supply box under your desk which plugs into a power outlet. There should also be one wire connecting the phone to the power supply (labeled "Phone") and one wire connecting the power supply to the jack (labeled "Line in"). Make sure all wires are securely plugged in.
    • If you have an 8410D model digital phone, first make sure the wire from the set to the jack is securely plugged in.
  2. Press Menu at the top of your phone.
  3. Press the arrow button under "TmDay." Wait a until the screen goes back to the Menu page. You should see an arrow appear over "TmDay." Press Exit.

If the display still does not work, call ITS at 1-212-998-3333 and select option 2.

How can I get the time to remain on the display of my phone?

If you have an 8434D model digital phone, you can get the time to remain on the display. If you have a 2420 model digital phone, the time is automatically displayed.

If you have an 8434D model digital phone: Press Menu at the top of your phone. Then press the arrow button under "TmDay." Wait a moment until the screen goes back to the Menu page. You should see an arrow appear over "TmDay." Press Exit. Repeat these steps until the time remains on your display.

If you have a 2420 model digital phone: The time and date should always remain on all three pages of your display. If you are using one of your Softkey buttons, press Exit to view the time and day again.

If you have an 8410D model digital phone: You can check the time by pressing Menu, the button under "TmDay," followed by Exit. However, the time will not remain on your display.

My 2500 model (analog) phone doesn't ring when I receive calls or the ring volume is not loud enough. How can I change this?

If your 2500 model phone doesn't ring or doesn't ring loudly enough, adjust it using the switch on the bottom or side of your phone. You can adjust the ring volume to Hi, Lo, or Off.

How many people can I have in a conference call?

If you have a 2500 model analog phone, you can conference up to three people, including yourself. If you have a digital phone, you can conference up to six people, including yourself. To set up a conference call for more participants than supported by your phone, please complete the†Automated Conference Call Request Form.

How do I use call waiting on my 2500 model analog phone?

Place the first call on hold in order to accept the second call:

  • Press the R or Flash button.
  • At the dial tone, press *8.

You should now be on the second call. Repeat these steps in order to return to the first call.

I have a 2420 model digital phone and I can't tell if I am logged into my call center. How do I log in?

If your phone does not have a button labeled "Login," look for one labeled "SD" followed by "160" and 5 other digits. This is your login button. (See the Avaya 2420 Instructions page to learn how to re-label this button.) Once you have pressed this button, you will see a grey indicator arrow next to the button labeled "NotAvail 0." This means you are logged into the call center but are not available to take calls. To begin taking calls offered to your call center, find and press the button labeled Available. Once you press this, a grey indicator arrow will appear next to it, and you can begin receiving calls from your call center. Remember, it is very important that you logout at the end of your shift or business day; simply find and press the button labeled Logout.

I have a 2420 model instrument and I don't know what some of these buttons are. What do "Available," "NotAvail 0," "AfterCall" and "Logout" mean?

These are Call Center-related feature buttons. To learn more about these buttons, go to the Call Center Programming section of the Avaya 2420 Instructions page.

If you are not part of a call center, please contact your department's Communications Representative to have these buttons removed from your phone. If you do not know who your Communications Representative is, call ITS at 1-212-998-3333 and select option 2 for assistance.

I have a 2420 model digital phone and I don't know what some of these buttons are. What does "AuxWork 0" mean? What does "Auto In" mean?

These are mislabeled call center agent-related feature buttons. Please contact ITS at 1-212-998-3333 and select option 2 so that ITS can correct this. If you are not part of a call center, please contact your departmentís Communications Representative to have these buttons removed from your phone. If you do not know who your Communications Representative is, call ITS at 1-212-998-3333 and select option 2 for assistance.

I do not have a "Last Number Dialed" button or a "Redial" button. Can I still use this feature?

Even if you do not have a "Last Number Dialed" button or a "Redial" button, you can still use the this feature. At the dial tone, dial * + 1 to redial the last number dialed.

I have a 2420 model digital phone, and the softkey option "SpDial Log Option Label" does not appear on the bottom row of every page of the phone screen. Why?

The Call Center Display mode has been activated. This is the standard setting for a call center agent. If you are not a call center agent and would like to deactivate this feature:

  1. Press the Left or Right Arrow buttons to scroll to the third page.
  2. Press Option, then Display Mode.
  3. Press the Yes/No softkey until it is set to "No."
  4. Press Save.

Page last reviewed: April 16, 2012