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Cisco Unified Personal Communicator (CUPC)

Windows Instructions

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IT Service Desk

10 Astor Place, 4th Floor
+1 212-998-3333

CUPC is a software application that allows you to place audio calls from a computer using your NYU office telephone extension, send an instant message to other NYU staff members using the CUPC phone system, have point-to-point video calls, and provide visual access your NYU voice mail messages. You can install this software on both your office computer and a computer you might use remotely.

System Requirements

  • A computer running Windows 7, Vista, or XP. At this time, Cisco Unified Personal Communicator (CUPC) has been tested on 32-bit versions of the Windows operating system. It should function similarly on 64 bit versions of Windows, but you may notice some differences in performance.
  • 512MB of RAM for audio calls; 1GB RAM for video calls
  • At least 175 MB of free disk space
  • A USB headset. Recommended headsets can be purchased through ITS using the Communications Services Request Form. Currently recommended models:
    • Plantronics: DSP-400, DSP-510, DSP-550
    • Sony DA260 USB
    • Logitech USB 250
  • A webcam (for video). Recommended cameras can be purchased through ITS using the Communications Services Request Form. If your computer has a built-in webcam, that can be used as well. Currently recommended models:
    • Cisco VT Camera III
    • Cisco VT Camera II
    • Logitech QuickCam Fusion
    • Logitech QuickCam for Notebooks Pro
    • Logitech QuickCam Pro 9000
    • Microsoft LifeCam VX-6000
    • Microsoft Lifecam HD
    • Tandberg PrecisionHD

I. Installing & Logging In

Downloading & Installing CUPC Software

  1. ITS advises that you save your current work and quit any other applications during installation.
  2. Download the software. A NetID and password are required. A PDF quickstart guide is included with the installation package.
  3. Double click the zip archive to unpack it.
  4. Double click the installer (CUPC_InstallWiz_PC.msi), then follow the on-screen instructions

Logging Into CUPC

Note: If you are logging in to CUPC from a remote, non-NYU-NET-connected computer, you will need to run the Cisco VPN before you are able to connect to CUPC.

  1. To log in, enter the following information:
    • Username: your NYU NetID
    • Password: your NYUHome password
    • Login Server:
  2. Click the Login button.
  3. When you run CUPC for the first time, Windows Firewall asks whether you want to block the application or not. Select Unblock.

II. Configuring Options

Specifiying Your Audio and Video Devices

Choose which speaker, microphone and video devices that you want to use during softphone (non-desk phone) calls.

  1. Plug in the audio devices that you will choose.
  2. Choose File > Preferences.
  3. Click Audio/Video.
  4. Choose devices as applicable.
  5. Set the default conversation volume:
    • Device Volume is the System Preferences volume setting. It is a single setting that applies to all audio.
    • Default Call Volume is a percentage of the Device Volume. It applies only to call volume in CUPC.

Troubleshooting Tips

  • If you change audio device settings during a call, you may experience a brief interruption of audio while the change takes effect.
  • If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device (as specified in the Control Panel in Sounds and Audio Devices), if any is available.
  • If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end.

Specifying Your Ringer Device & Volume

  1. Plug in the audio device.
  2. From the CUPC software, choose File > Preferences.
  3. Click Audio / Video.
  4. Choose a Ringer device.
  5. Set the ringer volume.

Troubleshooting Tips

  • Muting your audio by any method may prevent you from hearing the softphone ring when someone calls you.
  • If the device you chose becomes unavailable, you will hear ringing through the system default audio device.
  • Your desk phone will always ring, regardless of your CUPC settings.

Choosing Softphone or Desk Phone Mode

Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a softphone.

If the phone mode is set to softphone, you can use your desk phone, but calls you make using your desk phone do not display in the Recent communications list.

  1. Choose File > Phone Mode from the menu bar at the top of the console. .
  2. Choose Desk Phone or Softphone.
    • If you want to use video, choose Softphone.
    • If you are using desk phone mode, only the desk phone rings.
    • If you are using desk phone mode and place a call from the Cisco Unified Personal Communicator console, your desk phone will go off-hook on speaker phone.

Launching CUPC Automatically on Windows Startup

  1. In the CUPC software, choose File > Preferences.
  2. Click Profile.
  3. Check Start this application when I start up my computer.
  4. Click OK to save.

III. Basic Functions

Making Softphone Calls

Calling a Co-Worker

  1. Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field.
  2. Your configuration determines if searches are case-sensitive. The alphanumeric characters you enter are shown in the leading position of the search results. For example, if you search for "den" the search results could include "Denice" and "Denzel", but not "Arden" or "Hayden".
  3. Click Enter.
  4. Right-click a person in the list of names that displays in the Search pane and choose Place a Call.

Calling from Your Contact List

  1. Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field.
  2. Press Enter.
  3. Right-click a name that is displayed in the Search pane and choose Place A Call.
  4. Choose the number to dial if there are multiple entries. You can set your preference to initiate a call when you double-click a name or number.

Calling Anyone

  1. Click the Toggle New Call Dialer icon in the console.
  2. Enter the telephone number exactly as you would dial it from your desk phone.
    • For example, you may need to dial a 9 before the number to call someone outside of NYU.
  3. Dial icon in the New Call Dialer.

Adding Contacts from NYU's Directory

  1. Click Contacts > Add New Contact.
  2. Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field. Your configuration determines if searches are case-sensitive.
  3. Press Enter.
  4. Click a name displayed in the Search Results.
  5. Click Add.

Adding Video to a Call

  1. Make sure your camera is plugged in and you are in Softphone mode.
  2. Click the Add Video to Call icon in the active conversation window. (Each person needs to do this if on a conference call.)

Specifying Your Availability

By default, the system automatically determines the availability status of each person. Availability status is displayed only for contacts who are in your company, or for contacts in other companies who have accepted your request to view their availability status.

You can also set your own availability status manually or by setting your preferences:

Choose a status to display

  1. Click your current status near the top of the console and choose an option. This status remains until you change it or exit CUPC.

Setting Up Voice Mail

  1. Choose File > Preferences from the menu bar at the top of the console.
  2. Click Account.
  3. Click Unity Voicemail.
  4. Enter your login information for Voice Messaging.
    • User Name: Your NetID
    • Password: Your NYUHome password.
  5. Click OK.

Sending Instant Messages

  1. Click a name in the Cisco Unified Personal Communicator console.
  2. Click Actions > Send an Instant Message. The Instant Message window is displayed.
  3. Enter your message.
  4. Press Enter.

Working With Recent Communications

  • The Recent communications pane lists all voicemail messages you receive and up to 50 received, dialed, or missed calls.
  • Calls that you make or answer using your desk phone only appear in the Recent communications list if CUPC is running.
  • Calls you make appear only if phone mode is Desk Phone.
  • Voice mail is always displayed. New voice mail messages appear in the list within one minute of being recorded.
  • If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the Recent communications list on that computer.
  • You can filter the list by communication type or choose to view all. Icons and roll-over text also indicate the communication type. Other visual indicators help you determine the state of each communication.
  • Items in italics are being processed and will be available momentarily.
  • Unread voice mail items appear in bold text.
  • Items that are deleted but not yet purged the deleted items list in strikethrough text.
  • Note: If you are using Softphone mode and you answer a call on your desk phone, the call may be displayed in your Recent communications list as a missed call.

IV. Troubleshooting & Support

If you experience any issue using Cisco Unified Personal Communicator or have additional questions, please contact ITS via the AskITS form, by email to, or by calling the IT Service Desk at +1 212-998-3333 and selecting option 2.

Page last reviewed: June 12, 2014