Skip to Navigation | Skip to Content

Cisco Unified Personal Communicator (CUPC)

Mac Instructions

search the site

related pages

IT Service Desk

10 Astor Place, 4th Floor
+1 212-998-3333

CUPC is a software application that allows you to place audio calls from a computer using your NYU office telephone extension, send an instant message to other NYU staff members using the CUPC phone system, have point-to-point video calls, and provide visual access your NYU voice mail messages. You can install this software on both your office computer and a computer you might use remotely.

System Requirements

  • Mac OS X 10.5 (Leopard) or later
  • A USB headset. Recommended headsets can be purchased through ITS using the Communications Services Request Form. Currently recommended models:
    • Plantronics: DSP-400, DSP-510, DSP-550
    • Sony DA260 USB
    • Logitech USB 250
  • A webcam (for video). Recommended cameras can be purchased through ITS using the Communications Services Request Form. If your Mac has a built-in webcam, that can be used as well. Currently recommended models:
    • Cisco VT Camera III
    • Cisco VT Camera II
    • Logitech QuickCam Fusion
    • Logitech QuickCam for Notebooks Pro
    • Logitech QuickCam Pro 9000
    • Microsoft LifeCam VX-6000
    • Microsoft Lifecam HD
    • Tandberg PrecisionHD

I. Installing & Logging In

Downloading & Installing CUPC Software

  1. ITS advises that you save your current work and quit any other applications during installation.
  2. Download the software. A NetID and password are required. A PDF quickstart guide is included with the installation package.
  3. Double-click the zip archive to unpack it.
  4. Double-click the installer (CUPC_InstallWiz_Mac.dmg) and drag the Cisco Unified Personal Communicator icon into the Applications folder.
  5. To launch the software, select Cisco Unified Personal Communicator from your Application list.

Logging Into CUPC

Note: If you are logging in to CUPC from a remote, non-NYU-NET-connected computer, you will need to run VPN before you are able to connect to CUPC.

  1. To log in, enter the following information:
    • Username: your NYU NetID.
    • Password: your NYUHome password.
    • Login Server:
  2. Click the Login button.

II. Configuring Options

Specifying Your Audio and Video Devices

Choose which speaker, microphone and video devices that you want to use during softphone (non-desk phone) calls.

  1. Plug in the audio devices that you will choose.
  2. Choose Cisco UPC > Preferences.
  3. Click Audio/Video.
  4. Choose devices as applicable.
  5. Set the default conversation volume:
    • Device Volume is the System Preferences volume setting. It is a single setting that applies to all audio.
    • Default Call Volume is a percentage of the Device Volume. It applies only to call volume in CUPC.

Troubleshooting Tips

  • Using a wireless plus VPN configuration, may cause Cisco Unified Personal Communicator to experience one-way audio on some systems. To improve the audio quality of service, click Reduce Quality of Service Precedence. Please note, selecting this option may degrade voice quality.
  • If you change audio device settings during a call, you may experience a brief interruption of audio while the change takes effect.
  • If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device, if any is available.
  • If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end.

Specifying Your Ringer Device & Volume

  1. Plug in the audio device.
  2. From the CUPC software, choose Cisco UPC > Preferences.
  3. Click Audio / Video.
  4. Choose a Ringer & Alerts device.
  5. Set the ringer volume.
    • Device Volume is the System Preferences volume setting. It is a single setting that applies to all audio.
    • Ringer & Alerts Volume is a percentage of the Device Volume. It applies only to ringers and alerts in CUPC.

Troubleshooting Tips

  • Muting your audio by any method may prevent you from hearing the softphone ring when someone calls you.
  • If the device you chose becomes unavailable, you will hear ringing through the system default audio device.
  • Verify that your system setting for sound output volume is set high enough for you to hear the ringer.
  • Your desk phone will always ring, regardless of your CUPC settings.

Choosing Softphone or Desk Phone Mode

Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a softphone. If the phone mode is set to Softphone, you can use your desk phone, but calls you make using your desk phone do not display in the Recent Communications list.

  1. Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button.
  2. Click to choose a Phone Mode option.
    • If you want to use video, choose Softphone.
    • If you are using Desk Phone mode, only the desk phone rings.
    • If you are using Desk Phone mode and place a call from the Cisco Unified Personal Communicator console, your desk phone will go off-hook on speaker phone.

III. Basic Functions

Making Softphone Calls

Calling a Co-Worker

  1. Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field.
    • Searches are not case-sensitive, and the letters you type can appear in any position in the name. For example, if you search for "and," you find "Anderson" and "Cassandra."
    • Username may be the part of the name that precedes the “@” sign in the email address.
  2. Press Return.
  3. Control-click a name that is displayed in the Search pane and choose Place Audio Call.

Calling from Your Contact List

You can call people directly from your contact list, by using Search, or you can use the following procedure to call from the dialer.

  1. Click the Toggle New Call Dialer icon in the console.
  2. Enter the phone number.
  3. Enter the number exactly as you would dial it from your desk phone.  For example, you may need to dial a 9 before the number to call someone outside your company.
  4. Dial icon in the New Call Dialer.

Dialing From Your Macintosh Address Book

  1. Verify that Cisco Unified Personal Communicator is either running or set to log in automatically.
  2. Open your Macintosh Address Book.
  3. Choose a name.
  4. Control-click the label beside the number to call.
  5. Choose Dial with Cisco UPC.

Adding Video to a Call

  1. Make sure your camera is plugged in and you are in Softphone mode.
  2. Click the Conversation > Add Video to Call icon in the active conversation window. (Each person needs to do this if on a conference call.)

Specifying Your Availability

By default, the system automatically determines the availability status of each person. Availability status is displayed only for contacts who are in your company, or for contacts in other companies who have accepted your request to view their availability status.

You can also set your own availability status manually or by setting your preferences:

Choose a status to display

  1. Click your current status near the top of the console and choose an option. This status remains until you change it or exit CUPC.

Set your Status preferences

  1. Click Cisco UPC> Preferences, then click Status and select Options.

Setting Up Voice Mail

  1. Choose Cisco UPC > Preferences.
  2. Click Accounts.
  3. Click Unity Voicemail.
  4. Enter your login information.
    • User Name:  Enter your NetID.
    • Password:   Enter your NYUHome password.
  5. Click Save.

Sending Instant Messages

  1. Click a name in the Cisco Unified Personal Communicator console.
  2. Click Contacts > Send an Instant Message. The Instant Message window is displayed.
  3. Enter your message.
  4. Press Return.

Working With Recent Communications

The Recent communications pane lists all voicemail messages you receive, and up to 50 received, initiated, or missed calls. Calls that you make or answer using your desk phone only appear in the Recent communications list if Cisco Unified Personal Communicator is running. Calls you make appear only if phone mode is Desk Phone. Voice mail is always displayed. New voicemail messages appear in the list within one minute of being recorded.

If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the Recent communications list on that computer. Voice mail is always displayed.

You can filter the list by communication type or choose to view all. Icons and roll-over text also indicate the communication type. Other visual indicators help you determine the state of each communication:

  • Unread voice mail items appear in bold text. Icons for unread communications may also appear in color.
  • Items that are deleted but not yet erased are displayed inthe deleted items list in strikethrough text.

    Note: If you are using Softphone mode and you answer a call on your desk phone, the call may be displayed in your Recent communications list as a missed call.

IV. Troubleshooting & Support

If you experience any issue using Cisco Unified Personal Communicator or have additional questions, please contact ITS via the AskITS form, by email to, or by calling the IT Service Desk at +1 212-998-3333 and selecting option 2.

Page last reviewed: June 12, 2014