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IT Service Desk

24 hours a day, 7 days a week
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In-Person Help
10 Astor Place, 4th Floor
9:00am-6:00pm, Mon-Fri

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Welcome to NYU's Information Technology Services!

Information Technology Services (ITS) is NYU's central organization for technology-based services for University students, faculty, staff, and administrators. ITS provides computer services, Internet resources, and telephone services to the entire University. ITS connects people to people, to their work and studies, and to the information, training, and technical resources they need to achieve their goals. Service is our central focus and concern.

This page contains a brief overview for students of the services and facilities offered by ITS. We encourage you to explore this site by clicking on any of the popular links below or in the menu at the left, or by typing keywords into the search engine that appears on each page.

Get Connected

Connecting to NYU-NET
This central page links you to information about all of the ways you can access NYU-NET, including: from your home or residence hall room; using the NYURoam wireless network; from laptops at Bobst Library; or from NYUHome Stations around campus.

An introduction to NYUHome (NYU's portal service), with instructions on how to get started. A list of NYUHome stations (public computers) around campus is available at

ITS-Licensed Software
ITS provides a variety of software to help you protect your computer and make the most of NYU-NET, including Symantec AntiVirus and Windows Defender. The page also contains information about the Microsoft Developers Network Academic Alliance, which makes it possible for qualifying NYU departments and researchers to receive distributions of the latest Microsoft development tools, operating systems, server software, documentation, and technical references.

NYU Email
For information about NYU Email, including initial setup, accessing your email on your computer and mobile device, and more, visit the NYU Email page.

NYU Calendar
For information about the NYU Calendar powered by Google, see the NYU Calendar page.

Google Apps for Education

Email and Calendar are two of the major services included in Google Apps for Education. These services, plus Drive (document storage and sharing), Sites (websites and wikis), and Talk (instant messaging), are now available to enhance collaboration among NYU community members. These services are available in addition to, not replacing, similar NYU services such as Files 2.0, Webspace, and the NYU chat server. See the Google Apps website for more information about Google Apps for Education.

NYURoam Wireless
These pages contain everything you need to know to get your laptop computer connected to NYURoam, your campus wireless network.

Residence Hall Services
  • NYU ResNet
    If you live in an NYU residence hall, visit this page for instructions on how to connect your computer to NYU's campus network using ResNet.
  • Telephones & Voice Mail
    Detailed information about using your campus telephone, voice mail, and your long distance PIN.
Student Accounts
Descriptions of the ITS computing accounts available to NYU students, with information on how to apply.

ITS Computer Labs
ITS provides two types of computer labs, ITS Academic Technology Centers and NYU CoLabs. For locations, hours, and detailed resource lists, visit A list of NYUHome stations (public computers) around campus is available at

NYU Print Service
The NYU Print Service offers convenient and easy-to-use printing while also conserving resources and helping the environment. It includes all printing at the ITS computer labs and, with the appropriate software installed, can be used from your NYU-NET connected computer.

Get Help

ServiceLink is an NYU resource that provides a variety of service and support information, including a knowledge base.

Frequently Asked Questions and Instructions
Have a question? You might be able to answer it yourself using this collection of frequently requested information about many ITS resources, including:

Get More Information

ITS Policies and Guidelines
Use of NYU's network and services must be exercised in conformity with all applicable NYU policies and procedures and all applicable federal and state laws. It is every student's responsibility to be aware of these policies. In particular, be sure to familiarize yourself with the policies regulating the use of peer-to-peer applications on ResNet.

ITS Publications
Browse or download various ITS publications on the Publications website.

IT Training & Workshops
Descriptions and schedules of the free IT training sessions available to the NYU community each semester.

Page last reviewed: October 20, 2014