Now viewing results for the category: "Voice Services"
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Audio Conferencing
Category: Voice Services
ITS provides audio bridge services for audio conference calling.
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Automated Attendant
Category: Voice Services
Automated Attendant allows departments to set up automated menus that route incoming callers through a series of options as specified by the needs of that department.
For information about the Avaya/CMS software, see www.nyu.edu/its/cms/.
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Automatic Call Distribution (ACD), Call Management System (CMS)
Category: Voice Services
Call Center services allow a department to manage incoming telephone calls more effectively through call routing, queuing, and resource selection capabilities. CMS is a Windows-only desktop software application that allows Call Center managers to access reports related to their Call Center from their office computer. C&CS administers user permissions to the system, maintains firewall records, engages in troubleshooting and provides ongoing support for report interpretation.
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Telephones (Business)
Category: Voice Services
ITS provides telephone service for NYU offices, faculty, staff, and administrators that includes voicemail, automatic call distribution, extension-to-cellular with local cell phone telephone number, IP Telephony (such as IP Softphone, IP Agent), and other services. Extension-to-cellular allows phone calls to NYU office phones to also ring on cell phones. IP Softphone allows users to assume the identity of their NYU extension and desk phone from a remote computer or laptop. IP Agent allows service desk staff to assume the identity of their NYU desk phone from a remote computer or laptop to login and answer calls.
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Telephones (Residential)
Category: Voice Services
Telephone service for students in residence halls. Includes call waiting and 3-way calling. Free voice mail available upon request.
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Voice Mail (Business)
Category: Voice Services
NYU’s voice mail system provides an easy-to-use service for recording and distributing phone messages. The voice mail system is available 24x7 to NYU faculty, staff, and administrators. Messages can be retrieved via touch-tone phone from anywhere in the world.
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Voice Mail (Residential)
Category: Voice Services
Free voice mail is available upon request for each residence hall student telephone number. Roommates share the voice mailbox associated with a shared telephone number.
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