Now viewing results for the category: "Help and Assistance"
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Application & Database Consulting
Category: Help and Assistance
ITS offers consulting services to determine the scope of work necessary to address each client’s needs for the installation, set-up, maintenance, updating and backup of Oracle databases or customized applications.
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Application Consulting & Development Service
Category: Help and Assistance
Consulting and development services to address client needs regarding installation, maintenance and updating of applications (as per vendor specifications).
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Ask ITS
Category: Help and Assistance
Ask ITS is a self-service, web-accessible knowledgebase of information about IT services, troubleshooting guides, FAQs, and instructions. Visit www.nyu.edu/its/askits to explore this service, or go to the Contact Us page to submit a request to the IT Service Desk.
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Connect: IT at NYU
Category: Help and Assistance
Connect: IT at NYU is an online publication edited and published by NYU Information Technology Services (ITS). Its scope includes information about computing, networking, and telecommunications across NYU?s various schools, departments and administrative units, as well as developments in information technology outside the University. Read Connect online at www.nyu.edu/its/connect/.
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Documentation & Publications
Category: Help and Assistance
The ITS Publications and Communications group produces and co-produces a wide variety of online and print documentation. The group also manages the ITS website, collaborates on various University websites and publications, and provides consultations on marketing, training, and service roll-out strategies.
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IT Service Status Page
Category: Help and Assistance
The IT Service Status web page displays notifications about scheduled and unscheduled maintenance windows and notices regarding ITS-managed systems and services. Available at www.nyu.edu/its/status.
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Service Desk
Category: Help and Assistance
The IT Service Desk is the first point of contact for technology services and help from Information Technology Services. The service is available by telephone at 212-998-3333, by e-mail to AskITS@nyu.edu, online at askits.nyu.edu/helpdesk, and in person at 10 Astor Place, 4th floor.
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Service Management Software (Remedy)
Category: Help and Assistance
Remedy IT Service Management is a service management and reporting tool that provides the ability to track, assign, and escalate incidents. NYU departments can use Remedy to track and report on the progress of their work incidents in order to better manage their resources and service delivery.
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Training
Category: Help and Assistance
A variety of free IT training opportunities are available at NYU, including in-person classes and online tutorials about the Advanced Media Studio (print service, laser service, rapid prototyping), NYU Classes, NYURoam, NYU Google Apps, Data Services (statistical analysis, GIS mapping), and more. Training for administrative applications and other IT services is also available to NYU faculty and staff through NYUiLearn.
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Walk-in Laptop Support
Category: Help and Assistance
NYU faculty, staff and students can bring their laptop computers to the IT Service Desk for assistance with virus removal, NYURoam wireless connectivity, and other issues. Though drop-in service is available between 9am and 5pm, Monday through Friday, you may have to wait for an available IT Service Desk staff member; appointments are recommended.
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