Browse our IT Service Catalog to learn more about each ITS-supported service and how to place a request for access. If you need technical support, see Ask ITS.
A
Academic Appointment System
Category: Academic Technology Support
This service handles academic appointments and appointments for visiting scholars.
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Academic Technology Centers
Category: Academic Technology Support
ITS Academic Technology Centers, located at 14 Washington Place and at 35 W. 4th Street, offer specialized and advanced technology resources and assistance for your course-related work and research. These include high-end Macintosh and Windows systems, laser printers, DVD drives and related equipment, a wide variety of up-to-date software, high-speed connections to the Internet, and NYURoam wireless access. Additional resources at the two large, modern technology centers include flatbed scanners; audio, video, and image editing; web and print publishing; and staff to assist students in the use of the labs and other ITS resources. See also: NYU CoLabs.
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Academic Voting
Category: Academic Technology Support
Academic Voting is a ballot-based voting service for student groups and organizations.
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Active Directory Authentication
Category: Identity & Access Management Services
Active Directory is used to manage networked computers and a variety of resources across NYU by providing authentication to and authorization for those services. All NYU faculty, staff, and students are in Active Directory. Accounts are enabled as needed.
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Advanced Media Studio
Category: Academic Technology Support
The Advanced Media Studio at 35 West 4th Street, Second Floor, provides advanced digital media services to NYU faculty, students of the arts, and visiting artists with approved project proposals. Services include museum-quality digital prints, laser cut flat materials, 3D color rapid prototyping, and 3D scanning.
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Annual Merit Increase & Reappointment (WebAMI)
Category: Human Resource Management
WebAMI is a web-based tool for processing Annual Merit Increases and Reappointments each fiscal year. Authorized community members can access via the NYUHome Work tab (home.nyu.edu/work).
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AP Workflow
Category: Financial & Budget Management
AP Workflow is used to reimburse individuals for work-related expenses. Authorized community member can access AP Workflow via the NYUHome Work tab (home.nyu.edu/work).
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Application & Database Consulting
Category: Help and Assistance
ITS offers consulting services to determine the scope of work necessary to address each client’s needs for the installation, set-up, maintenance, updating and backup of Oracle databases or customized applications.
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Application & Database Server Hosting
Category: Data Center and Hosting Services
ITS hosts applications, databases and systems on physical or virtual servers (Linux or Windows) in a climate-controlled secure environment, and provides day-to-day administration and maintenance of hardware and operating systems. The service includes 24/7 system monitoring for operating system, data backups, and storage (30-day retention).
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Application Consulting & Development Service
Category: Help and Assistance
Consulting and development services to address client needs regarding installation, maintenance and updating of applications (as per vendor specifications).
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Architectural & Design Software
Category: Software Licensing and Distribution
ITS licenses AutoCAD Master Suite from Autodesk for campus use. All licenses are annual and expire around the start of the Fall term.
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Ask ITS
Category: Help and Assistance
Ask ITS is a self-service, web-accessible knowledgebase of information about IT services, troubleshooting guides, FAQs, and instructions. Visit www.nyu.edu/its/askits to explore this service, or go to the Contact Us page to submit a request to the IT Service Desk.
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Audio Conferencing
Category: Voice Services
ITS provides audio bridge services for audio conference calling.
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Automated Attendant
Category: Voice Services
Automated Attendant allows departments to set up automated menus that route incoming callers through a series of options as specified by the needs of that department.
For information about the Avaya/CMS software, see www.nyu.edu/its/cms/.
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Automatic Call Distribution (ACD), Call Management System (CMS)
Category: Voice Services
Call Center services allow a department to manage incoming telephone calls more effectively through call routing, queuing, and resource selection capabilities. CMS is a Windows-only desktop software application that allows Call Center managers to access reports related to their Call Center from their office computer. C&CS administers user permissions to the system, maintains firewall records, engages in troubleshooting and provides ongoing support for report interpretation.
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B
Benefits Self-Service
Category: Human Resource Management
Benefits Self-Service is used for enrolling in and tracking benefits for the NYU community. Authorized community members can access the Benefits Resource Center via the NYUHome Work tab (home.nyu.edu/work).
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Benefits System (HRIS)
Category: Human Resource Management
NYU’s enterprise-wide human resources system stores benefits details for all faculty and staff.
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Blackboard
Category: Learning Management
Blackboard is a learning management system for students and instructors. Authorized community members can access the system via the NYUHome Academics tab (home.nyu.edu/academics).
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Budget Modification (BIA/BudMod)
Category: Financial & Budget Management
The Budget Modification System is an NYU Workflow function that automates the submission, routing, tracking, and approval/denial of budget modification requests. Authorized community members can access the system via the NYUHome Work tab (home.nyu.edu/work).
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C
Cable TV (Broadband)
Category: Data Networking & Communications
A broadband cable distribution system is available on the Washington Square campus in classrooms, conference rooms and offices. The broadband system can be used in conjunction with other programming and technology resources on campus to distribute video conferences, live events or specific programming.
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Classroom Desktop Support
Category: Academic Technology Support
This service provides hardware & software suite (image) troubleshooting/issue resolution for technology-equipped classrooms and public computing workstations.
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Computational Software
Category: Software Licensing and Distribution
Applications currently licensed include: MatLab, Mathematica, and Maple. All licenses are annual, and expire around the start of the Fall term.
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Connect: IT at NYU
Category: Help and Assistance
Connect: IT at NYU is an online publication edited and published by NYU Information Technology Services (ITS). Its scope includes information about computing, networking, and telecommunications across NYU?s various schools, departments and administrative units, as well as developments in information technology outside the University. Read Connect online at www.nyu.edu/its/connect/.
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Credit Card Processing
Category: Financial & Budget Management
Credit Card Processing is a web-based service that enables NYU schools and departments to link their web pages to an online credit card clearing process. This service handles back-end financial processing, including feeding transaction data to the NYU financial system. It also provides a means of storing transaction information and reporting on this data.
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D
Data Center Colocation
Category: Data Center and Hosting Services
ITS offers secure, climate-controlled environments with electricity and rack space at the South and East Data Centers. Backup electricity is provided via a generator in case of a power outage at the South Data Center.
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Data Service Studio
Category: Computation & Data Support
The NYU Data Service Studio provides expert consultation and resources in research methods, research data management, Geographic Information Systems (GIS), and statistical analysis for NYU students, faculty, and research staff. The Studio is located in Bobst Library, 5th floor, south wing.
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Database Software
Category: Software Licensing and Distribution
Oracle database software is provided to the University community at cost based on usage requirements. Maintenance fees are invoiced annually; no costs or fees are associated with classroom or academic research usage.
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Desktop Support
Category: Personal Computing & PDA Services
ITS Desktop Support provides desktop and laptop computer set-up, troubleshooting and maintenance to ensure that computers work properly. They also provide ITS Security Updates Delivery & Support (SUDS), a subscription service for Windows computers that combines automated delivery and installation of Symantec AntiVirus updates, related proactive anti-virus protection and support, and automatic download and installation of applicable critical operating system fixes and Windows security patches released by Microsoft. This helps ensure a high level of protection for SUDS-enrolled computers.
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Digital Studio
Category: Academic Technology Support
The Digital Studio offers training and consultation in: File management (online storage and organization of most file types; tools for sharing and/or versioning); Image Management (online storage and organization for image files with some viewing or presentation tools); Learning Management (system of tools to enhance online learning including presenting content, communication and collaboration, and assessment); Media Publication (online publication of original content in text or media format with some tools for commenting, tagging, and subscribing); and, Digital Authoring (tools for converting media from analog formats to digital formats that are either portable or web-based) in support of instruction and research.
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DNS/DHCP Registration
Category: Data Networking & Communications
This service manages computer registration for access to NYU-NET.
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Document Management (Worksite)
Category: Records & Document Management
The Document Management service provides tools to scan and store University department documents, including creation of metadata to facilitate searching.
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Documentation & Publications
Category: Help and Assistance
The ITS Publications and Communications group produces and co-produces a wide variety of online and print documentation. The group also manages the ITS website, collaborates on various University websites and publications, and provides consultations on marketing, training, and service roll-out strategies.
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E
Email Direct
Category: Email, Calendar, Collaboration & Portals
Email Direct is NYU's official service for authorized faculty, staff, and administrators to send bulk e-mail to specific segments of the University community.
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Employee Performance Review (eAppraisal)
Category: Human Resource Management
Employee Performance Review is a web-based tool that helps employees and managers have more frequent and effective conversations about performance expectations, provide ongoing performance feedback, recognize accomplishments, and identify areas for growth and development. Authorized community members can access the system via the NYUHome Work tab (home.nyu.edu/work).
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Employee Self-Service (ePASS)
Category: Human Resource Management
The Employee Self-Service application displays work authorization data and supports updates to home, work, demographic and emergency contact information. Authorized community members can access the system via the NYUHome Work tab (home.nyu.edu/work).
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eProcurement
Category: Human Resource Management
PeopleSoft eProcurement is the system through which all purchasing requests (requisitions) are created and approved in NYUAD. This online requisition entry system is accessible by faculty and staff throughout NYUAD and replaces the legacy paper-based process. This module integrates with the Purchasing (Purchase Order) PeopleSoft module. Once a requester enters a requisition, it is approved by the approver(s), budget checked to ensure funds availability, and then routed to the Purchasing module, operated by the Procurement team, who will convert the requisition into a Purchase Order. The eProcurement intranet website can be found at the following URL: https://nyuad.nyu.edu/intranet/services/finance/procurement/procurement-process.html.
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Exit Application
Category: Human Resource Management
Exit Application supports the off-boarding process by gathering feedback from employees when they leave NYU.
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F
Faculty Digital Archive (FDA)
Category: Academic Repository Services
The Faculty Digital Archive is a highly visible repository of NYU scholarship, allowing digital works—text, audio, video, data, and more—to be shared and securely stored. Collections may be made freely available worldwide, accessible to NYU only, or restricted to a specific group. The service is available at archive.nyu.edu.
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Faculty Instructional & Research Project Planning
Category: Academic Technology Support
ITS offers consulting assistance to faculty in their instructional and research technology projects.
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Files 2.0
Category: File Sharing & Storage
Files 2.0 is a secure, easy to use online file storage and sharing system that provides convenient access via a web browser and enables you to publish your own website. Files 2.0 is available to all NYUHome-eligible community members via the NYUHome Files tab (home.nyu.edu/files).
[NOTE: A separate Files service is in place in Abu Dhabi for the NYUAD community: nyuad-files.nyu.edu]
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Finance and Accounting System (fame)
Category: Financial & Budget Management
fame (financial administration made easier) is NYU’s enterprise-wide finance system.
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Financial Planning & Reporting (Hyperion)
Category: Financial & Budget Management
The Hyperion tool is used to project the University's 10-year financial plan and is used to prepare the annual budget load. Available at: http://www.nyu.edu/irp.
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Financial Reporting (Brio)
Category: Financial & Budget Management
Financial Reporting retrieves data from the University Data Warehouse using Brio. The source of this data is fame (Financial Administration Made Easier).
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Financial Statements (Hyperion)
Category: Financial & Budget Management
The University’s annual Financial Statements are prepared using Hyperion.
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Firewalls
Category: Data Networking & Communications
ITS can provide firewalls that enable secure access to devices on NYU?s network (NYU-NET). Consultation with ITS Technology Security Services is the first step in getting a firewall.
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Fundraising (Advance)
Category: Fundraising
Advance tracks fundraising prospects and donors to NYU. The system also includes all alumni.
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Fundraising Reporting (Brio)
Category: Fundraising
Fundraising Reporting retrieves data from the University Data Warehouse using Brio. The source of this data is Advance.
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G
Geographical Information Systems (GIS) Software
Category: Software Licensing and Distribution
ITS licenses ESRI?s suite of ArcGIS products are available for campus use at Data Services on the fifth floor of Bobst Library:
www.nyu.libguides.com/GIS.
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Google Apps for Education at NYU
Category: Email, Calendar, Collaboration & Portals
NYU provides complete support (service desk, self-help, and training) for six of the Google Apps for Education services (NYU E-mail, NYU Calendar, NYU Drive, NYU Sites, NYU Groups, and NYU Chat). In addition, the NYU community has access to a large number of other Google Apps for Education services for which limited support is available. For these, community members are urged to use the extensive online documentation and training videos, available from Google at www.google.com/support.
See also: NYU E-mail, NYU Calendar, NYU Drive, NYU Groups, NYU Sites, and NYU Chat.
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H
High Performance Computing
Category: Computation & Data Support
NYU supports high performance computing (HPC) and networking for researchers and scholars whose work is computer-intensive. The service includes shared cycles on several high performance clusters in New York and, in Abu Dhabi, the BuTinah cluster, all of which are equipped with a variety of research software packages.
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High Performance Computing Archival Storage
Category: Computation & Data Support
Faculty members and researchers working on HPC clusters are given the option to purchase additional storage beyond standard allocation. See also: High Performance Computing.
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Hostmaster (domain names)
Category: Web Support Services
The Hostmaster service provides domain names to system administrators across NYU-NET. In addition, for special purposes, ITS facilitates the assignment of non-NYU .edu domain names.
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Human Resource Information System (HRIS)
Category: Human Resource Management
HRIS is the human resource information system for all NYU NYC employees.
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Human Resource System - Abu Dhabi (HUMANIC)
Category: Human Resource Management
HUMANIC is the human resource and Payroll system for Abu Dhabi employees.
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Human Resources (HR) Reporting (Brio)
Category: Human Resource Management
Human Resources Reporting retrieves data from the University Data Warehouse using Brio. The source of this data is HRIS.
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I
Image Management
Category: Academic Repository Services
Faculty and students can use ArtStor to collect, share, and annotate images for use in instruction and research.
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Incident Response (Security)
Category: Policy & Security
Incident Response includes identifying infected computers, contacting external Internet service providers, and monitoring network traffic for possible break-ins. This service also includes high-impact incidents such as emergency response, sensitive data disclosures, serious network events, and, when appropriate, participation in investigations conducted by either NYU Public Safety or external law enforcement agencies.
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IT Policies
Category: Policy & Security
ITS develops and maintains a variety of policies, guidelines, and other documents to educate the community regarding the University's computers, data, and other information technology resources and the responsibilities of community members when using those resources. It is your obligation as an NYU community member to know and abide by ITS and NYU policies, regardless of whether you have actually read them. It is therefore a good idea to familiarize yourself with the policies and other information on the ITS Policies and Guidance site.
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IT Service Status Page
Category: Help and Assistance
The IT Service Status web page displays notifications about scheduled and unscheduled maintenance windows and notices regarding ITS-managed systems and services. Available at www.nyu.edu/its/status.
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ITS Print Service
Category: Academic Technology Support
ITS Print Service is an easy-to-use, two-step process that broadens your printing options while also conserving resources and helping the environment. To use the service, you tag your document (establish ownership) and send it to your personal ITS Print Service queue, using any computer connected to NYU-NET, including those at the ITS Academic Technology Centers and CoLabs. Then you go to any ITS Print Station at any ITS Academic Technology Center or CoLab; swipe your NYUCard (or, optionally, a Bobst Library Print Card); and print your document on the adjacent printer.
Departments may also implement this service; see Printing in Departments for more information.
For museum-quality print services, see the Advanced Media Studio website.
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ITS Website
Category: Web Support Services
The NYU Information Technology Services (ITS) website at www.nyu.edu/its is the primary location for information about, and in support of, ITS and IT services at NYU.
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J
Journal Entry (JEMS)
Category: Financial & Budget Management
JEMS manages the submission of journal entries. Authorized community members can access the system via the NYUHome Work tab (home.nyu.edu/work).
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L
LDAP Authentication
Category: Identity & Access Management Services
LDAP Authentication is the method for signing in to a variety of NYU services (including NYUHome, Albert, NYU E-mail, NYU Google Apps for Education, and Blackboard) using your NetID and password. All applications that use Single Sign-On (SSO)—where you sign in once and have seamless access to other SSO-enabled application—leverage LDAP Authentication.
Some client departments use LDAP Authentication as the method for signing into their departmental applications.
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M
Microsoft Developer Network Academic Alliance Software Distribution Program
Category: Software Licensing and Distribution
Through the Microsoft Developers Network Academic Alliance (MSDNAA), qualified NYU departments and researchers can receive distributions of the latest Microsoft development tools, operating systems, server software, documentation and technical references. This allows their students to have complete access to these tools on their personal computers and in their respective departmental labs.
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ModTrak
Category: Project and Change Management
ModTrak is an internal ITS system for managing change requests for production systems. Authorized community members can access the system via the Administrative Systems channel in the NYUHome Work tab (home.nyu.edu/work/).
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N
NetID and Account Provisioning (NYU Start Page)
Category: Identity & Access Management Services
NetIDs and a variety of ITS and University-wide accounts are provided by ITS to the NYU community. The NYU Start Page is where new NYU NetIDs are activated and a password is set (and re-set as needed).
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Network Connections (Data and Voice)
Category: Data Networking & Communications
ITS provides wired network connections throughout NYU (in offices, labs, classrooms, and public spaces) for on-campus local area networks (LANs), campus-wide wide area networks (WAN), and access to the Internet (both general and high-speed research networks). Departments can place orders for installations, moves, and changes to these connections. ITS works with NYU’s Facilities and Construction Management unit in networking new or renovated space and is responsible for installation, activation, and maintenance of data jacks across the campus including NYU offices, facilities, and residence halls.
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NYU Blogs
Category: Email, Calendar, Collaboration & Portals
NYU Blogs offers members of the NYU community the ability to easily create and manage a blog.
The service is available at blogs.nyu.edu.
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NYU Calendar
Category: Email, Calendar, Collaboration & Portals
NYU provides the NYU Calendar service as part of NYU Google Apps for Education. The calendar makes it easy to find and schedule meetings with other NYU community members and to reserve meeting rooms. The service can be accessed via NYUHome or directly at: calendar.nyu.edu.
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NYU Chat
Category: Email, Calendar, Collaboration & Portals
NYU Chat allows NYU community members to communicate in real-time via instant messaging. The service is part of Google Apps for Education at NYU and is accessible by logging in with your NetID and password to NYUHome or directly at: email.nyu.edu.
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NYU Classes
Category: Learning Management
NYU Classes is the new learning management system at NYU. NYU Classes has the features you've come to expect from Blackboard, enabling NYU faculty to use the Web to enhance classroom instruction and encourage blended learning models. Instructors can use NYU Classes to create full-featured, online course environments for the members of their class to provide content sharing, collaborative capabilities, assignment and other assessment tools as well as Gradebook functionality. Authorized community members can access the system via the NYUHome Academics tab).
The majority of the university will have transitioned to NYU Classes by January 2013, with additional courses coming online in the summer in anticipation for NYU Blackboard’s retirement on August 15, 2013.
Note: To read more about NYU Classes, please visit the NYU Classes service website.
NYU Classes is powered by Sakai CLE 2.8. Sakai CLE (Collaboration and Learning Environment) is supported by a community of open source developers and academic institutions which constantly contribute to supporting educational platforms for teaching and learning purposes. To find out more about Sakai CLE, please visit About Sakai CLE.
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NYU CoLabs
Category: Academic Technology Support
NYU CoLabs, located at the Kimmel Center, 4th floor and 75 Third Avenue, level C, are technology centers designed for student collaboration. You can use a public computer or bring your own, and work individually or with others. In addition to NYURoam wireless access, the CoLabs offer public computers (dual-boot Mac and Windows) with web browsers, Microsoft Office software, and high-speed connections to Internet resources; laser printers; and areas for individual and collaborative work. NYU CoLabs are generally unstaffed, but help is available via a help line phone in each location, or online chat with a ITS staff member (instructions available on site). See also: Academic Technology Centers.
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NYU Directory
Category: Identity & Access Management Services
The NYU Directory can be used to find faculty, staff, administrator, and some student (if they opt-in) addresses, email addresses, telephone numbers, websites, preferred name, and preferred office phone number. Available via the NYU website at www.nyu.edu/search.directory.html or via the NYU Directory channel in NYUHome, the NYU Directory draws information from authoritative University data sources such as student and human resources systems. Qualified community members can also update portions of their NYU Directory profiles via the NYU Start Page; see the website below for details.
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NYU Drive
Category: File Sharing & Storage
NYU Drive is a document sharing and storage service offered as part of NYU Google Apps for Education. It allows clients to create, save, and share documents instantly. The service is available via NYUHome or directly at drive.nyu.edu.
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NYU E-mail
Category: Email, Calendar, Collaboration & Portals
NYU provides e-mail accounts for the NYU community as part of NYU Google Apps for Education. NYU E-mail can be read via a web browser or by using a desktop e-mail client such as Thunderbird, Apple Mail, or Outlook. The format of your official NYU E-mail address is YourNetID@nyu.edu (e.g., aqe123@nyu.edu), but you may also set up an alternative personal address. NYU E-mail is accessible via NYUHome or directly at: email.nyu.edu.
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NYU Events Calendar
Category: Email, Calendar, Collaboration & Portals
The NYU Events Calendar at events.nyu.edu presents a uniform, user-friendly, web-based showcase of the numerous activities at NYU. Pending approval, full-time NYU administrative staff with active NetIDs and NYUHome accounts who have primary responsibility for managing event information for their school, department, or program may be provided with access to the Events Calendar administrator utility. Events in the NYU Events Calendar are syndicated to other NYU digital properties, including NYU websites, NYUHome, and NYU Mobile app and web.
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NYU Groups
Category: Email, Calendar, Collaboration & Portals
NYU provides this service, part of Google Apps for Education at NYU, to create and maintain groups of NYU community members. These groups can be used as email groups, and can be used for access to other Google Apps for Education at NYU services. The service can be accessed at: NYUHome or directly at: groups.nyu.edu
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NYU Lists
Category: Email, Calendar, Collaboration & Portals
NYU Lists, also called Lyris lists, are discussion and announcement lists which can be used by NYU faculty, staff, or students to exchange ideas about specialized topics. Only those individuals who are subscribed to a list will receive the mail, and a person may subscribe to or unsubscribe from a list at any time. List mail may be received in an email account or accessed through the NYUHome Lists channel, or the list’s message reading interface.
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NYU Mobile App
Category: Web Support Services
NYU Mobile is the official mobile app designed to enhance the experience of New York University students. If you're an NYU student, this app is going to help you navigate NYU on the go.
NYU Mobile allows you to:
- Search for jobs on CareerNet
- Search for service opportunities on ServiceConnect
- Search the campus map
- Check bus routes
- Find contact information in the NYU Directory
- Check the University events calendar
- Browse University news
NYU Sites
Category: Email, Calendar, Collaboration & Portals
NYU provides a free collaborative space for web content creation that is easy to use, update, access and share via NYU Sites, part of NYU Google Apps for Education. The service can be accessed via NYUHome or directly at: sites.nyu.edu
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NYU Stream
Category: Virtual & Multimedia Services
NYU Stream allows NYU community members the ability to upload and share audio and video. Access to NYU Stream in NY and Global Centers is via the NYUHome Academics tab, in the NYU Stream channel. Access in Abu Dhabi is available via the AD portal.
Owners of content can choose to keep content private, share to the NYU community, or categorize content within a school or department, all within NYU Stream. Owners of content can also choose to post a link to the file you create to a NYU Blackboard class (faculty only) or any other website to which you have publishing rights.
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NYU Survey Service (Qualtrics)
Category: Academic Technology Support
The NYU Survey Service provides Qualtrics, a tool for creating and administering web-based surveys for research, teaching, and administrative needs. Available via the NYUHome Research tab (home.nyu.edu/research).
(Stern affiliates should use Surveys@Stern instead: Surveys@Stern).
Click here for the NYU Survey Service Terms of Use.
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NYU Traveler
Category: Human Resource Management
NYU Traveler was created to provide the NYU community with tools and services for their travel needs and to help keep them safer. University-related travel may now be booked or registered through NYU Traveler.
From the NYU Traveler site, you can use your NYU NetID and password to book on-line reservations for air, rail, hotel, or car with either Egencia (an Expedia company) or American Express Travel, or you can call an agent at Egencia or AMEX Travel via the telephone numbers provided. By using one of these agencies, your travel plans will be automatically connected to Worldcue, a traveler safety service NYU has enlisted to provide you with up-to-the-minute information of potential threats to your safety during your travels, and to enable the University to get in touch with you to render aid in the event of an emergency.
NYU Traveler is available at: www.nyu.edu/nyutraveler.
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NYU Web Server
Category: Web Support Services
ITS manages the www.nyu.edu web server. Departments may have their websites hosted on this server. See Webmaster Support for more information.
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NYU Wikis
Category: Email, Calendar, Collaboration & Portals
NYU Wikis is a web-based tool that allows individuals to edit shared pages, or wikis, for collaboration in research, instruction, and academic-related activities. Each wiki space, including your own personal space, is its own content area that can be limited to invited participants or open to all.
Click here for the NYU Wikis Terms of Use.
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NYUHome
Category: Email, Calendar, Collaboration & Portals
NYUHome is NYU’s web portal for access to most of the common systems and applications available to the NYU community. Using your NetID and password to log into NYUHome at home.nyu.edu/, you are able to access NYU E-mail, Calendar, Albert, Blackboard, NYU Lists, research tools, and more. You can customize NYUHome to fit your needs and interests. Different resources, such as reference searches or a schedule of campus events, are provided through channels, and you can choose which channels you want to display.
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NYUiLearn
Category: Human Resource Management
NYUiLearn is an online training portal where NYU faculty and staff can register for in-person training or take online training courses. This web-based training system provides all NYU staff, administrators, and faculty 24 hour with access to:
- view required or assigned training
- register for classroom or online courses
- complete online courses
- view current training records
Available at: NYUHome Work tab (home.nyu.edu/work).
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O
Open Education (Pilot)
Category: Academic Technology Support
The Open Education Pilot, an NYU initiative, makes some exceptional NYU courses freely available online to the public. The concept of sharing educational resources freely around the world, referred to as "open education" or "open courseware," is now gaining mainstream acceptance both inside and outside of the university. Over 200 higher education institutions worldwide have similar initiatives.
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P
Payroll
Category: Human Resource Management
The Payroll system is used administers payroll for all NYU faculty and staff.
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Payroll Self-Service
Category: Human Resource Management
The Paycheck or Payment Image Retrieval System (PIRS) provides for online viewing of employee payadvice Available at: NYUHome Work tab (home.nyu.edu/work).
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PDA/Mobile Device Ordering & Configuration
Category: Personal Computing & PDA Services
ITS provides support for ordering and configuring your Blackberry, Android, iPhone, or iPad so it will work with NYU enterprise technology services.
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PDA/Mobile Device Support
Category: Personal Computing & PDA Services
ITS offers on-site and in-person PDA or mobile device support for eligible NYU staff or faculty members whose departments or programs participate.
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PeopleSync (Workday)
Category: Human Resource Management
PeopleSync is an NYU Global Human Resource Management System providing services related to HR, Compensation, Benefits, Payroll, and Employee Self-Service (ESS).
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Personnel Action and Submission System (PASS)
Category: Human Resource Management
PASS is the workflow application for online processing of all personnel actions such as hiring, promotion, transfer, and reappointment for all NYU faculty and staff. This workflow application automates the submission, routing, tracking, and approval of personnel action requests. Available at: NYUHome Work tab (home.nyu.edu/work).
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Position Posting and Application (PeopleAdmin)
Category: Human Resource Management
PeopleAdmin has two components: The Staff Applicant Tracking Module and the Staff Position Description Management Module. The Staff Applicant Tracking Module is used to screen and distribute applications electronically, communicate to candidates, and track application status. The Staff Position Description Management Module is used to initiate the job classification/compensation process. It includes a searchable database of position descriptions, and it processes change requests and processing of salary recommendation forms. Available at: NYUHome Work tab (home.nyu.edu/work) or www.nyucareers.com/hr.
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Printing in Departments
Category: Academic Technology Support
ITS can work with departments to implement the ITS Print Service for NYU departmental printers.
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ProjTrak
Category: Project and Change Management
ProjTrak is an ITS system for managing projects, tasks, deadlines, and resources.
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Remote Access (Virtual Private Network [VPN])
Category: Data Networking & Communications
VPN (Virtual Private Network) is software that provides password-protected access to NYU’s network (NYU-NET) and Internet services from an off-campus location that is as secure as being connected directly to NYU-NET on campus. VPN is required to access some secure NYU services when using a computer outside NYU-NET.
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ResNet
Category: Data Networking & Communications
ITS ResNet (Residential Networking) provides support for network connectivity of computers within student residence halls.
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Secure File Transfer (SFTP)
Category: File Sharing & Storage
SFTP (Secure File Transfer Protocol) is a service for securely uploading files to a web server.
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Security Consultation
Category: Policy & Security
ITS Technology Security Services (TSS) is available to work with department and technical staff on IT projects, discuss various security-related services, and provide a detailed analysis with security recommendations. This service is available in person in New York and by e-mail, video, or phone at all NYU sites.
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Security Education
Category: Policy & Security
ITS provides on-site and online security training for staff, faculty, and administrators covering: general security awareness, encryption, and privacy. Student security awareness talks are conducted on-site in dorms and cover computer security basics, social networking, and P2P. Training is available in-person in New York, by e-mail, video, or phone at all NYU Global sites.
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Security Monitoring & Alerts
Category: Policy & Security
Security information is disseminated through various communication channels including, but not limited to, the Security Alerts mailing list, the ITS News Blog, the Security Alerts channel in NYUHome, a System Administrator mailing list, Connect-Direct and Connect: IT at NYU.
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Security Updates Delivery & Support (SUDS)
Category: Policy & Security
ITS Security Updates Delivery & Support (SUDS) is a subscription service for Windows computers that combines automated delivery and installation of Symantec AntiVirus updates, related proactive anti-virus protection and support, and automatic download and installation of applicable critical operating system fixes and Windows security patches released by Microsoft. This helps ensure a high level of protection for SUDS-enrolled computers.
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Service Desk
Category: Help and Assistance
The IT Service Desk is the first point of contact for technology services and help from Information Technology Services. The service is available by telephone at 212-998-3333, by e-mail to AskITS@nyu.edu, online at askits.nyu.edu/helpdesk, and in person at 10 Astor Place, 4th floor.
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Service Management Software (Remedy)
Category: Help and Assistance
Remedy IT Service Management is a service management and reporting tool that provides the ability to track, assign, and escalate incidents. NYU departments can use Remedy to track and report on the progress of their work incidents in order to better manage their resources and service delivery.
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Statistical Software
Category: Software Licensing and Distribution
ITS licenses statistical computing software, such as SAS and SPSS, for research and academic use.
All licenses are annual and expire around the start of the Fall term.
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Student Information System Reporting (Brio)
Category: Student Information Systems
Student Information System Reporting retrieves data from the University Data Warehouse using Brio. The source of this data is SIS. Data includes: Admissions, Registration, Bursaring, and Financial Aid.
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Student Information System Self-Service (Albert)
Category: Student Information Systems
Albert provides web access to registration and records in the Student Information System. Available at: NYUHome Academics tab (http://home.nyu.edu/academics).
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Summer Visiting Associates Program
Category: Data Networking & Communications
ITS provides visiting associate summer residents with ResNet access and other services. See also: ResNet.
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Telephones (Business)
Category: Voice Services
ITS provides telephone service for NYU offices, faculty, staff, and administrators that includes voicemail, automatic call distribution, extension-to-cellular with local cell phone telephone number, IP Telephony (such as IP Softphone, IP Agent), and other services. Extension-to-cellular allows phone calls to NYU office phones to also ring on cell phones. IP Softphone allows users to assume the identity of their NYU extension and desk phone from a remote computer or laptop. IP Agent allows service desk staff to assume the identity of their NYU desk phone from a remote computer or laptop to login and answer calls.
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Telephones (Residential)
Category: Voice Services
Telephone service for students in residence halls. Includes call waiting and 3-way calling. Free voice mail available upon request.
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Time and Effort Reporting (Maximus ERS)
Category: Financial & Budget Management
Faculty and students working on sponsored research projects certify their effort on the projects through Maximus ERS, a system for time and effort reporting. This service is available to authorized community members at: NYUHome Work tab (home.nyu.edu/work).
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Time Keeping (myTime)
Category: Human Resource Management
myTime is NYU’s University-wide, web-based timekeeping system. myTime is used for tracking time worked and time off balances and is integrated with NYU’s HR and Payroll systems. The system provides administrators, staff, and student employees with real-time, online access to vacation, sick and personal time balances. Based on timekeeping and scheduling requirements, some staff will record time worked using the WebClock, an ID card reader or a hand recognition terminal. Note that myTime requires VPN for off-campus use (see www.nyu.edu/its/vpn for instructions). Available via the NYUHome Work tab (home.nyu.edu/work).
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Training
Category: Help and Assistance
A variety of free IT training opportunities are available at NYU, including in-person classes and online tutorials about the Advanced Media Studio (print service, laser service, rapid prototyping), NYU Classes, NYURoam, NYU Google Apps, Data Services (statistical analysis, GIS mapping), and more. Training for administrative applications and other IT services is also available to NYU faculty and staff through NYUiLearn.
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Tuition Assistance / Remission
Category: Human Resource Management
Tuition Assistance/Remission enables the members of the NYU community to submit requests for their tuition to be covered for courses they or their family members are taking.
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Unified Desktop Imaging
Category: Academic Technology Support
This service provide configuration and installation of desktop images and troubleshooting/resolution of software configuration problems or issues for technology-equipped classrooms.
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Unix Computing Accounts
Category: Academic Technology Support
ITS provides accounts with access to Unix computing resources for instruction.
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Video Conferencing
Category: Data Networking & Communications
ITS video conferencing facilities at 726 Broadway are available for scheduling by faculty, staff, and administrators. ITS can set up and monitor the calls. The video conference types available are ISDN and IP, to accommodate multi-point conference calling through a video conference bridge. Several NYU colleges and schools offer their own video conferencing resources as well; see www.nyu.edu/its/videoconferencing/locations/ for details.
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Virtual Computer Lab (VCL)
Category: Academic Technology Support
The Virtual Computer Lab (VCL) provides NYU students with virtual access to academically relevant software applications. For a list of current applications, see Virtual Computer Lab (VCL): Available applications and software.
The VCL is available at: vcl.nyu.edu.
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Virtual Space
Category: Virtual & Multimedia Services
ITS supports the use of several immersive environment tools (e.g., Second Life) for academic purposes.
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Voice Mail (Business)
Category: Voice Services
NYU’s voice mail system provides an easy-to-use service for recording and distributing phone messages. The voice mail system is available 24x7 to NYU faculty, staff, and administrators. Messages can be retrieved via touch-tone phone from anywhere in the world.
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Voice Mail (Residential)
Category: Voice Services
Free voice mail is available upon request for each residence hall student telephone number. Roommates share the voice mailbox associated with a shared telephone number.
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Vulnerability Assessment
Category: Policy & Security
ITS Technology Security Services (TSS) can perform network-based vulnerability scans on specific hosts or subnets of hosts. These assessments provide a security baseline measurement, which can be used to discern where security improvements are needed. Following a compromise and cleanup, we can also run network scans to detect any remaining backdoor or miscellaneous open ports. This service is available in person in New York, and by e-mail, video, or phone at all other NYU sites.
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W-2 Online
Category: Human Resource Management
NYU Online W-2 is a web-based employee self-service tool that will enable active, consenting NYU Employees and Retirees to electronically retrieve their W-2 Form W-2. Authorized community members can access via the NYUHome Work tab (home.nyu.edu/work). Community members will have the option to directly import their W-2 information into Turbo Tax or H&R Block Tax Preparation Software, for tax filing using a separate login and password.
Active employees can request a copy of their 2010, 2009, 2008, Form W-2 as well.
Please contact the Payroll Service Center for assistance or questions, by phone: 212-443-8463 (3-TIME) or by e-mail to: AskPayroll@nyu.edu
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Walk-in Laptop Support
Category: Help and Assistance
NYU faculty, staff and students can bring their laptop computers to the IT Service Desk for assistance with virus removal, NYURoam wireless connectivity, and other issues. Though drop-in service is available between 9am and 5pm, Monday through Friday, you may have to wait for an available IT Service Desk staff member; appointments are recommended.
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Web Content Management System
Category: Web Support Services
NYU’s content management system (CMS) is used to create, edit, and organize content on the www.nyu.edu website.
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Web Server Hosting
Category: Data Center and Hosting Services
ITS provides a Linux hosting service for websites on a virtual server in a climate controlled secure environment. The service includes day-to-day administration and maintenance of the operating system and server. Web tools and data backup are provided.
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Webmaster Support
Category: Web Support Services
ITS provides services and tools for NYU webmasters.
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Webspace
Category: File Sharing & Storage
Webspace is a secure, easy to use online file storage and sharing system well suited for departmental file storage and any restricted or potentially sensitive data. Webspace access requires that you request an account. Available at: NYUHome Files tab (home.nyu.edu/files ) or at webspace.nyu.edu.
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Windows File Sharing
Category: File Sharing & Storage
ITS offers high-performance Windows File Sharing a centrally-managed file sharing system solution for securely storing a client’s or department’s critical data. The distributed architecture of our dedicated file sharing systems offers both scalability and availability, while dynamic load-balancing provides for fast data transfers. The service is backed up daily and is monitored 24 x 365.
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Wireless/NYURoam
Category: Data Networking & Communications
NYURoam is NYU’s secure wireless network, available to eligible NYU-affiliated students, faculty, staff, and administrators; NYU Polytechnic-affiliated individuals; and summer associates. Access to NYURoam, which is currently available at more than 100 locations on the NYU campus, requires NYU NetID and password authentication.
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