Service Management Software (Remedy)
Category: Help and Assistance
Service Description
Remedy IT Service Management is a service management and reporting tool that provides the ability to track, assign, and escalate incidents. NYU departments can use Remedy to track and report on the progress of their work incidents in order to better manage their resources and service delivery.
Target Audience
Departments wishing to implement a trouble-ticketing system to manage their own incidents.
Available at the following NYU locations:
Abu Dhabi,Global Sites,New York
How to Request this Service
For new requests, send email to: its.remedy.help@nyu.edu
Charge
Fee for service
Rate
SERVICE DESK MODULE:
- Initial Licensing: Fixed license=$1,300; Floating license=$3,300
- Annual Support: Fixed license=$221; Floating license=$561
CHANGE MANAGEMENT MODULE:
- Initial Licensing: Fixed license=$2,800; Floating license=$7,700
- Annual Support: Fixed license=$476; Floating license=$1,196
ANNUAL System and storage fees=$1,300