Automatic Call Distribution (ACD), Call Management System (CMS)
Category: Voice Services
Service Description
Call Center services allow a department to manage incoming telephone calls more effectively through call routing, queuing, and resource selection capabilities. CMS is a Windows-only desktop software application that allows Call Center managers to access reports related to their Call Center from their office computer. C&CS administers user permissions to the system, maintains firewall records, engages in troubleshooting and provides ongoing support for report interpretation.
Target Audience
Staff
Available at the following NYU locations:
Abu Dhabi,New York
How to Request this Service
To request, have your Communications Representative submit an ITS Communications Request form (www.nyu.edu/its/forms/communications_form.pdf) signed by a Budget Officer.
Charge
Fee for service
Rate
One-time set-up fee