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Remedy Service Management

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Remedy User Group

Links for NYU Remedy User Group Members

*You will need to log in to access the wiki and forum

Remedy Service Management is an application used by many service providers at NYU to record, track, process, resolve, and report on service requests and incidents.

For more information about Remedy at NYU, please send e-mail to its.remedy.help@nyu.edu.

Remedy 7 Client

Remedy 7 URL (click here!)

Please note: VPN is required if you are not on NYU-NET. Please refer to NYU VPN.

You do not need to install a client to access Remedy 7. You may access Remedy 7 through most browsers though the recommended browser is Firefox 2.0 or higher.


Click the links below to download Remedy 7 tools:

Remedy User 7.1 Patch 11

Click here to see the installation instructions.


Page last reviewed: June 29, 2009