ACF ACCOUNTS AND SERVICES

Where to Go for ACF Services

by Shaaron P. Francis

[Ed: Links to web pages and/or e-mail addresses which have become inactive since the publication of this article have been enclosed in curly brackets { }. Replacement links have been provided where possible.]

To open an NYU Internet and e-mail account:

Faculty and staff: Contact the ACF Accounts Office.

Students: Go to any ACF computer lab with your valid NYU ID.

To change a forgotten password:

You must do this in person to ensure that your account is not being compromised by another individual. We do not give out passwords over the phone.

Faculty and staff: Go to the ACF Accounts Office.

Students: Go to any ACF computer lab.

To reopen a suspended account:

ACF Accounts Office. You must speak with the appropriate ACF person regarding reinstatement of your account.

To get a class account:

The instructor applies at the ACF Accounts Office for the entire class, then gives out account information and stickers in class.

To get an individual (research) account:

ACF Accounts Office. You must be sponsored by a department to obtain a shared-system account for course work or research.

To get a DIAL (PPP) account:

ACF Accounts Office. To qualify, you must already have a valid NYU e-mail address. (Note that for DIAL accounts there is a long waiting list. Please do not call to see where you are in the queue; you will be notified by e-mail when your account has been created.)

To get Internet access:

Any ACF computer lab; the new Internet access stations (see page 19); or via modem from your home computer (for software, see next).

To get free software for telecommunications services (Kermit, DIAL) and virus protection:

ACF HelpCenter. Self-service with proper NYU ID. Bring your own formatted disks.

To get printed materials on ACF user software:

HelpCenter or ACF labs.

To get statistics software:

ACF HelpCenter, by appointment. Call 998-3333 for info on fees and number of disks to bring.

To get help with hardware and software compatibility problems; technical e-mail, Telnet, and Internet problems; or other general questions.

Call the HelpLine or visit the HelpCenter.

Posted 28 February 1996. Revised 24 May 2004.