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ITS Scheduled Maintenance Guidelines

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To provide the best possible service, ITS must regularly update and perform routine maintenance on its systems and networks. Some of these activities require that the affected systems and networks be shut down. While this work is essential, we also recognize that it presents an inconvenience. To enable those who use these systems to better plan for maintenance, we are adopting guidelines for scheduling routine maintenance and upgrades to the services described below.

Shared and Academic Services Guidelines

A MONTHLY SCHEDULED MAINTENANCE OF UP TO 12 HOURS WILL BE TAKEN, IF NEEDED, BEGINNING AT 8PM ON THE FIRST FRIDAY OF EACH MONTH.

Major scheduled maintenance and upgrade activities will take place, if needed, once per month. Based on an analysis of usage patterns for these services, it was determined that the best time to schedule a maintenance of this type would be on a Friday night/Saturday morning. ITS selected the first Friday of each month at 8pm to start these scheduled maintenance and upgrade activities. The maintenance period may often be brief or not used at all, but can last up to 12 hours (ending at 8am Saturday morning) if this amount of time is needed to complete the work.

A WEEKLY SCHEDULED MAINTENANCE OF UP TO TWO HOURS (FRIDAY NIGHT 10PM UNTIL MIDNIGHT) MAY BE USED TO ADDRESS SMALLER MAINTENANCE AND UPGRADE NEEDS.

This time will not be used if not needed.

Shared and Academic Services

The following services and applications are covered by these guidelines:

  • Content Management System (CMS) Author
  • Digital Library Systems
  • E-mail Direct
  • Faculty Digital Archive (FDA)
  • Files 2.0
  • IT Service Status Page
  • IT Wikis
  • LDAP Directory
  • NYU Blogs
  • NYU Calendar
  • NYU Chat
  • NYU Classes
  • NYU Directory
  • NYU Drive
  • NYU Email
  • NYU Events Calendar (events.nyu.edu)
  • NYU Groups
  • NYU Lists
  • NYU Login Service
  • NYU Print Service
  • NYU Search
  • NYU ServiceConnect
  • NYU Sites
  • NYU Start Page
  • NYU Stream
  • NYU Survey Service (Qualtrics)
  • NYU Web (www.nyu.edu)
  • NYU Wikis
  • NYUHome
  • NYURoam Wireless Service
  • Open Education Pilot
  • ResNet
  • Remote Access (Virtual Private Network: VPN) (ITS)
  • Unix Computing Accounts (i5)
  • VCL (Virtual Computer Lab)
  • Web Server Hosting
  • Webspace

NOTE: NYU High Performance Computing (HPC) Systems follow different scheduled maintenance guidelines than the other shared and academic services listed above.
See the NYU HPC website for details.

Administrative Systems Guidelines

A BI-MONTHLY SCHEDULED MAINTENANCE OF UP TO 12 HOURS WILL BE TAKEN, IF NEEDED, BEGINNING AT NOON ON THE SECOND AND FOURTH SATURDAYS OF EACH MONTH.

Major scheduled maintenance and upgrade activities will take place, if needed, twice per month. Based on an analysis of usage patterns for these services, and on feedback from ITS' University business partners, it was determined that the best time to schedule maintenance of this type would be on Saturday morning. ITS selected the second and fourth Saturdays of each month at noon to start these scheduled maintenance and upgrade activities. The maintenance period may often be brief or not used at all, but can last up to 12 hours (ending at midnight Saturday evening) if this amount of time is needed to complete the work.

Administrative Systems

The following systems and applications are covered by these guidelines:

  • Academic Appointment Database (ADB)
  • Administrative (Oracle) Portal
  • Advance (AWA)
  • Albert/SIS
  • Albert Mobile
  • AP Workflow
  • BRIO Reporting
  • BudMod
  • Business Approval Travel Form
  • Chartfield Access Request Form
  • Delegation Of Authority
  • Dental Apps (Chair Scheduling, IQ Sessions, Scantrak)
  • eAppraisal
  • Enrollment/Retention Reporting
  • Exit Application
  • fame
  • Funding Disbursement Form
  • HRIS (Batch, Benefit Interfaces, Online, Payroll Interfaces)
  • HR Status Notification
  • Hyperion System 11 Interactive Reporting
  • Hyperion System 11 Planning
  • ImageNow
  • iModules
  • Interwoven Worksite MP (Document Management)
  • JEMS
  • Lenel Card Access System
  • Maximus ERS
  • Mediease
  • ModTrak
  • NYU Traveler (iJet WorldCue)
  • Occupational Health Manager (OHM)
  • OHM-HR
  • OneCard
  • Online Training (NYU iLearn)
  • PASS, ePASS, WebAMI, xPASS
  • Paybase
  • Payment Gateway
  • Payment Image Retrieval System (PIRS)
  • PeopleSync (Workday)
  • Position Posting and Application (PeopleAdmin)
  • ProjTrak
  • Remedy
  • ServiceLink
  • SallieMae
  • SIS/Campus
  • SIS/EPM Reporting Database
  • SIS/EPM Reporting Warehouse
  • Student Records Reporting Dashboard
  • Time Keeping (myTime)
  • Tuition Remission
  • Universal Accounting Reconciliation
  • University Data Warehouse
  • UDW SIS/Campus Reporting & Data Feeds
  • Web Payroll

MAINTENANCE NOTIFICATIONS
ITS adheres to the University's guidelines on minimizing the number of announcements that are sent to the entire NYU community. Thus, scheduled maintenance will be announced at least five days in advance on the IT Service Status page (www.nyu.edu/its/status/), in the ITS Systems & Services Availability channel within the Ask ITS area of NYUHome, and via targeted email to stakeholders and those who choose to subscribe to our notification lists.

On a case-by-base basis, notifications may also be posted to the message area of NYUHome, and for administrative systems, in the NYUHome Administrative Systems channel and the Alerts channel in the Administrative Services portal.

We appreciate your patience as ITS strives to maintain and improve the quality of the NYU services it supports.

Questions or comments? Send email to AskITS@nyu.edu.

Page last revised: July 21, 2014