Using Your Treo at NYU

This guide will help you set up your Treo for use with a variety of NYU services. It begins with an introductory look at your Treo, then leads you through initial out-of-the-box setup. It also shows you how to configure your Treo to check and send NYU email, synchronize your Treo with your desktop address book, browse the Web, and use Meetingmaker™. Finally, it provides basic security and troubleshooting information.

Because instructions can vary from device to device and among wireless carriers (Cingular, Nextel, Verizon, etc.), it's important that you rely on the product- and network-specific instructions that come with your device and are given to you by the carrier you chose.

Page Contents

Out of the Box

• Step One: Acquaint Yourself with the Treo Design and Controls
• Step Two: Install and Charge the Battery
• Step Three: Install the SIM Chip

Activation

• Step One: Treo Power and Account Activation
• Step Two: Acquaint Yourself with the Screen Display
• Step Three: Install the Palm Desktop on Your Computer

Use & Applications

• Make a Call
• Configure to Check NYU Email
• Sync with Your Desktop Address Book
• Browse the Web
• Meetingmaker and Treo

Security

• Enable and Disable Keyguard
• Enable and Disable Phone Lock
• Set a System Password

Troubleshooting & Resources

• Soft Reset
• Hard Reset
• PUK Lock
• Changing Your NYU NetID Password
• Forgotten Passwords

Out of the Box: Preparing Your Treo for Use

Before you can use your Treo to check email, send/receive calls, etc., there are several steps you must complete to set up the device. This section will:

• familiarize you with the essential controls;
• help you complete the necessary "pre-use" setup;
• guide you through installing and charging the battery; and
• guide you through installing the SIM chip.

The manufacturer's guide included with the Treo (available as PDFs for your specific model at http://www.palm.com/us/support/) provides the most comprehensive overview of the controls. The essential and most frequently used features are shown below (items in italics are described later in these instructions).

Fig. 1: Treo Frontview *

Indicator light (phone and charge indicator) Earpiece 5-way navigator Messaging button Power/End button Microphone Multi-connector Headset jack Calendar button Phone/Send button Side button Volume button

Fig. 2: Treo Rear View *

Camera lens Self-portrait mirror Battery door release Speaker Reset button

Fig. 3: Treo Top View *

Ringer switch Infrared (IR) port Antenna SIM tray Expansion card slot Stylus slot

* Please note that this diagram is a general representation of the Treo. Specific models may vary slightly. Please consult your manufacturer's guide for more specific information. Images provided by palmOne, Inc.

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Step Two: Install and Charge the Battery

1. Press the battery door release button (Fig. 2, C) and slide open the battery door.
2. Insert the battery at a 45-degree angle, then snap the battery into place and close the battery door.

After initial installation, you should charge it for four hours to assure a full battery. To do so:

1. Plug the AC charger into a wall outlet, then connect the charger cable to the bottom of the Treo (Fig. 1, G). The arrow on the connector should face upward.
2. Once this is done, you should see an indicator light (Fig. 1, A). Solid red means the Treo is charging. When the light turns solid green, your Treo is fully charged.
3. When you turn the Treo on, you will see an onscreen battery status icon. A full battery icon means the Treo is fully charged; a partial battery icon means the Treo has some power and is not charging; an empty battery icon means the Treo has no power and needs to be recharged; a lightning bolt icon means the Treo is charging.

Step Three: Install the SIM Chip

Your Subscriber Identity Module (SIM) chip contains your account information. To use the phone, email, or web features of your Treo, you need to insert the SIM chip. Please note that the SIM chip may already be installed.

1. Slide the SIM tray (Fig. 3, D) out of the Treo.
2. Insert the SIM chip into the tray by aligning the notches until you feel it lock into place.
3. Slide the SIM tray back into the phone.
4. If your SIM chip is not already activated, follow the activation steps provided by your wireless carrier.

Activation: Powering Up and Setting Up

Now that the battery is charged and the SIM chip is in place, you can continue the setup process. This involves following a few easy steps to:

• turn the device on and activate your account;
• acquaint yourself with the screen display; and
• install the Palm Desktop Utility on your computer.

Step One: Treo Power and Account Activation

The Treo phone/network connection and Palm OS™ functions of the Treo can work independently of one another.

Turn the phone on and connect to the network:

Please note that the first time you turn the Treo phone on, you may be asked to complete an onscreen account activation as detailed below.

1. Press and hold Power/End (Fig. 1, E). If sound mode is on, you will hear a series of ascending tones.
2. Treo will search for and connect to its wireless network. The network connection icon on the top right alerts you to the status of the connection (see icon descriptions in "Acquaint Yourself with the Screen Display").
3. If you are asked to complete account activation, use the stylus and follow the onscreen instructions.
4. After activation is complete, you should make a call to assure the Treo is properly connecting to the network (see "Make a Call" under Use and Applications).
5. To turn the phone off, press and hold Power/End again. If sound mode is on, you'll hear a series of descending tones.

Turn the Palm OS functions on or off:

Palm OS applications that do not require a network connection can be used without connecting to your wireless carrier.

1. Briefly press Power/End (Fig. 1, E) to wake up the screen. You do not have to press and hold as you do to turn on the phone.
2. Briefly press Power/End to turn off the screen.

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Step Two: Acquaint Yourself with the Screen Display

You can monitor the status of several functions using the icons at the top of the screen. For a complete list of icons, please consult the manufacturer's guide included with your device.

For our purposes here, the most important top-screen icons are:

Network Name	Displays your carrier's name when your phone is on and in a coverage area. Outside a coverage area, No service or SOS Only appears. When you turn off your phone, Phone Off appears.
	Appears when you have voice mail. Some networks use a full-screen alert instead. Consult your wireless carrier for specific information.
	Network Connection Icon. Appears when your phone is on. The bars display the signal strength.
	The triangle appears when your phone is on and a GPRS or EDGE network is within range. (GPRS and EDGE are the radio transmission networks Treo uses to send and receive Internet data.) Some service providers do not show the triangle. Consult your wireless carrier for specific information.
	Appears when you are connected to a GPRS or EDGE network.
	Displays the battery charge status.
	Indicates that you have one or more unread email messages.

Step Three: Install the Palm Desktop on Your Computer

The Palm Desktop Utility is the software program that allows you to sync your Treo with information on your computer.

1. Plug the USB sync cable into an available USB port on your computer, or a USB hub connected to your computer.
2. Connect the sync cable to the Multi-connector on the bottom of your Treo (Fig. 1, G).
3. Insert the Software Installation CD that came with your Treo into the CD drive on your computer. If you are installing on a Mac, double-click the CD icon on the desktop, and then double-click the palmOneSoftware.pkg icon.
4. Follow the onscreen instructions. During the installation process, you will be prompted to synchronize for the first time. To synchronize, press the HotSync button on the Multi-connector.

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Use and Applications: Performing Tasks & Configuring Software

With your account set up and the Palm Desktop Utility installed, you can now make phone calls, send and receive email, browse the Web, and use calendaring software like Meetingmaker.

Make a Call

1. Press and hold Power/End.
2. Allow the Treo to complete a network search. When it is complete, the Network Status icon appears in the upper-right.
3. Press Phone/Send.
4. Using the Treo keypad, enter the phone number.
5. Press Phone/Send to dial.
6. When your call is complete, press Power/End or use the navigator to select Hang Up.

Configure to Check NYU Email

Newer Treos include the VersaMail™ 3.0 (older Treos ship with a different version). You can also use a third-party email client such as SnapperMail™. We will provide instructions for VersaMail 2.7 and SnapperMail. The setup process for VersaMail 3.0 is very similar to previous versions.

VersaMail 2.7 Setup:

You can set up the email account directly on your Treo.

1. Open VersaMail on your Treo.
2. From the top menu, select Accounts, then Account Setup.
3. Select New from the setup screen.
4. On the Account Setup page (Fig. 4), enter 'NYU Email' into the field for Account Name. For Mail Service, select Other, and for Protocol, select IMAP.
5. If the option is present, leave the Synchronize Only Account box unchecked.
   

   Fig. 4: Account Setup Page

   Fig. 5: Enter Your NYU NetID and Password

6. On the next screen (Fig. 5), enter your NYU NetID in the Username field.
7. Select -Unassigned- for password. Enter your NYU NetID password. Select OK. -Assigned- now appears. Select Next.
8. Enter your NYU email address (yourNetID@nyu.edu) in the Email Address field. Enter mail.nyu.edu for your incoming mail server, and for your outgoing mail server, enter the SMTP information given to you by your wireless carrier (for example, Cingular uses smtp.attwireless.net. NYU SMTP servers do not handle outgoing email from PDAs. You must use your carrier's SMTP info). Select Next.
9. The next screen will tell you that your account setup is complete. Select Advanced to set additional options.
10. On the Incoming Mail Options screen (Fig. 7), check the Use Secure Connection (SSL) box. The port number will change from 143 to 993. Select Next.
11. On the Outgoing Mail Options screen, enter your name. Select Next.

    Fig. 6: Account Information

    Fig. 7: Incoming Mail Options

12. On the Advanced Outgoing Options screen, verify that the Port Number is 25 and My server requires authentication (ESMTP) is not checked. Select Done.

If your email account is already set up on your PC in Outlook, you can transfer the account settings to your Treo.

1. From the Windows Start Menu, select Programs, then palmOne, then VersaMail Setup.
2. Select your user name from the drop-down list, and then select create a new VersaMail email account.
3. Select synchronize with an email account detected on your PC, and then select the account from the list.
4. Follow the remaining onscreen directions. When instructed, press the HotSync button to transfer all account information to your device.

SnapperMail Setup:

1. Follow the instructions included with your SnapperMail software package to install the program.
2. After installation is complete, select the SnapperMail icon in the Treo's Main Menu. Select OK to begin configuration.
3. Press the menu button on your Treo keypad. From the menu, select New Account (Fig. 8).
4. You will be asked if you want to create a POP3 or IMAP4 account. Select IMAP4.
5. On the next screen, enter the following information in the provided fields:
   1. Your Name: Enter your name.
   2. Email Address: Enter your NYU email address (yourNetID@nyu.edu).
   
   

   Figure 8: SnapperMail New Account, Account Information, and Server Information Screens

6. Select the tab at the top labeled Server. Enter the following information in the provided fields under Incoming Mail (Fig. 8):
   1. IMAP4 Server: Enter mail.nyu.edu.
   2. Username: Enter your NYU NetID.
   3. Password: Select -Unassigned- and enter your NYU NetID password, then select OK. -Assigned- will now appear.
7. On the same screen, enter the following information in the fields under Outgoing Mail:
   1. SMTP Server: Enter your service provider SMTP server information (Cingular, for example, uses smtp.attwireless.com).
   2. Username: Enter your Treo account username (this comes from your selected provider and is different than your NYU NetID).
   3. Password: Enter your Treo account password (this comes from your selected provider and is different than your NYU NetID).
8. When you have finished entering this information, select More. You will see a screen allowing you to change options for both the IMAP (incoming) and SMTP (outgoing) servers.
   1. Use Port: Do not enter a port number (this will be completed automatically when you select your security settings).
   2. Under the IMAP heading, use the drop-down menu to change No SSL security to Always secure (wrapped port), and check the box next to Always Trust Server.
   3. Under the SMTP heading, change No SSL security to Secure if available (STARTTLS), and do not check the box next to Always Trust Server.
   
   
9. Select OK.

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Sync with Your Desktop Address Book

1. Connect your Treo to your computer.
2. Press the HotSync button on the sync cable.
3. Wait for your Treo to display a message indicating that the process is complete.

Browse the Web

Treo uses the Blazer™ web browser. By default, the browser reformats web pages into a single column and resizes images on your screen.

Web page navigation

• Press and hold the Side button (Fig. 1, K) to open the web browser.
• To go to any web page, enter the address in the Address Bar, or select .
• To view content designed specifically for the Treo, select .
• To view the previous or next page, select or .
• To view a page in a wide layout format (as on your computer), select and then select Wide Page Mode.
• To refresh the current page, select .

Meetingmaker and Treo

If Meetingmaker is already installed on your computer, you must uninstall it and run its installer again after installing the Palm Desktop software. The Treo conduits are installed when Meetingmaker detects the Palm Desktop and you check the option box telling it to do so. Any time you install a Palm desktop update, the Meetingmaker client must be re-installed as well. Because Meetingmaker information is stored on a remote server, you will not lose any information during re-installation.

Configuring the conduits (Windows):

1. Open the HotSync manager.
2. Select Custom from the menu.
3. Select the Meetingmaker conduit to configure and click Change.
4. Fill in the username and password with your Meetingmaker username (same as your NetID) and password.
5. Fill in the server name with: meetings.
6. Leave all other fields at their default settings until after the initial successful HotSync.

Configuring the conduits (Mac):

1. Double click HotSync in the Palm directory.
2. Select Configure from the HotSync menu. The Conduit Settings dialog box will be displayed.
3. Double click the Meetingmaker conduit you wish to change or configure.
4. Fill in the username and password with your Meetingmaker username (same as your NetID) and password.
5. Fill in the server name with: meetings.
6. Leave all other fields at their default settings until after the initial successful HotSync.

For more information on using Meetingmaker with Palm devices, see http://www.nyu.edu/its/software/mm/mmpalm.pdf.

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Security: Protecting Your Treo

Treo offers several features to enhance the security of your device, including:

• Keyguard - disables buttons and touch screen to prevent accidental activation while in your pocket or bag
• Phone Lock - requires that a PIN be entered before calls can be made or received
• System Password Lock - sets a password for viewing information on the Palm OS

Enable and Disable Keyguard

1. Press Option on the Treo screen and the Power/End button (Fig. 1, E) on the keyboard at the same time.
2. To disable, press Center.
3. You can set the Keyguard to turn on automatically after a specified duration of inactivity.
   1. From the Treo screen, select Applications, then Prefs.
   2. Select Keyguard.
   3. In the preference for Auto-Keyguard, set the amount of inactive time you want to pass before Keyguard turns itself on.
   4. Select Done.

Enable and Disable Phone Lock

1. Press Phone/Send (Fig. 1, J).
2. Open Menus.
3. Select Options, then Phone Lock.
4. Check the Lock SIM box.
5. When prompted, enter your current PIN and select OK.
6. To activate Phone Lock, turn your phone off. To use the phone again, you must enter your PIN.
7. To deactivate Phone Lock, repeat steps 1-3 above, uncheck the Lock SIM box, enter your PIN when prompted, and select OK.

Set a System Password

1. On the Treo screen, select Applications, then select Security.
2. Select the Password box, then enter a password and password hint.
3. Select the Auto Lock Device box.
4. You will then be asked to select one of the following settings:
   1. Never — prevents your Treo from locking automatically
   2. On Power Off — activates password protection when you turn off the screen or when it shuts down using the auto-off feature
   3. At a Pre-set Time — activates password protection at a specified time of day
   4. After a Pre-set Delay — activates password protection after a specified duration of inactivity

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Troubleshooting & Resources

Official Treo Support from PalmOne: http://www.palmone.com/us/support/

Soft Reset

If your Treo freezes at any point, the majority of problems can be fixed simply by using the Reset button (Fig. 2, E). Using your stylus, press the button and wait for the Treo to power on again.

Hard Reset

A hard reset will erase everything on your Treo. All your data will be removed and all settings restored to the default.

1. Hold down the Treo power button.
2. While holding down the power button, turn over your device and use the stylus to press the Reset button (Fig. 2, E).
3. When the Palm Computing Platform or Palm Powered logo is displayed, release the power button.
4. A message will appear warning that you are about to erase all the data. In response, do one of the following:
   1. Press the UP button to complete the hard reset.
   2. Press DOWN, LEFT, or RIGHT to begin a soft reset.
5. Your Treo will take you through a series of calibration screens to complete the reset.

PUK Lock

If you receive a message telling you that your phone is in PUK LOCK, it is because an incorrect PIN has been entered more than three times in a row (see "Enable and Disable Phone Lock"). To remove this, you must call your wireless carrier and request a PUK (PIN Unlock Key). NYU cannot provide this for you.

Changing Your NYU NetID Password

To comply with NYU's security policy, you are required to change your NYU NetID password at least once every year. Because this affects the password you use to check your NYU email, you must remember to change the password setting in your Treo's email client if you want to continue using it to check your NYU email. Changing your NetID password does not affect the password for your carrier-specific email address or your SMTP server settings. It also does not affect your Treo system password if you have set one. To change your password:

In VersaMail:

1. On your Treo, open VersaMail.
2. Press the Menus button on your Treo keypad.
3. Tap the Accounts menu, then select Account Setup.
4. Select your NYU email account from the list, then tap Edit.
5. The Account Setup wizard will open. Tap the Next button to get the Username and Password screen.
6. Tap the Password field designated with -Assigned-.
7. A window will open to allow you to enter your new NYU NetID password. Do so.
8. Tap OK.
9. Tap Next.
10. Tap Done to close the wizard.
11. Tap OK to accept your changes and return to the VersaMail main window.

In SnapperMail:

1. On your Treo, open SnapperMail.
2. Press the Menus button on your Treo keypad.
3. Tap the Accounts (or Option in older versions) menu and select Edit Accounts.
4. Select your NYU email account and tap Edit.
5. Tap the Server tab.
6. Tap the Password -Assigned- field under Incoming Mail.
7. A window will open to allow you to enter your new NetID password. Do so.
8. Tap OK to accept your password.
9. Tap OK.
10. Tap Done to return to the main SnapperMail window.

If you use a Treo email client besides VersaMail or SnapperMail, please refer to the software's documentation for instructions on updating your account configuration.

Forgotten Passwords

If you forget your System Password, neither NYU nor your carrier can retrieve it for you. You must perform a hard reset (see above), which will result in the loss of all entries stored on your Treo. You can restore them the next time you sync with your computer.

Page last reviewed: August 19, 2008