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- ITS recommends that you run VPN whenever you connect from a remote location to NYU services that involve sensitive data.
- Using VPN at NYU Global Sites involves completing a few additional steps, outlined in VPN at NYU Global Sites below.
Download VPN software (NetID and password required):
VPN (Virtual Private Network) is software that provides password-protected access to NYU's network (NYU-NET) and Internet services when you are connecting from off-campus. It is as secure as when you are connected directly to NYU-NET on campus. VPN is required to access some secure NYU services when using a computer outside NYU-NET.
- NYU Services That Require VPN
- Installing & Using VPN in the United States
- Installing & Using VPN at NYU Global Sites
- VPN Support & Troubleshooting
Only current, full-time staff, faculty, and degree students are able to use the VPN service. An active NYU NetID and password are required to both download and use VPN software.
Non-degree students and alumni will not be able to authenticate using VPN.
NYU Services That Require VPN
ITS recommends that you run VPN whenever you connect from a remote location to NYU services that involve sensitive data, but the services below require the use of VPN to successfully connect to them from outside of NYU-NET. Please note: this is a partial list; other NYU services may require a VPN connection.
- NYU myTime
- PeopleSoft SIS -- Admin
- Remedy Service Management (web client)
- FTP to most NYU web servers
Installing & Using VPN in the United States
NYU provides pre-configured VPN software for Windows users and an automated configuration script for Mac users (who do not have to download and install separate VPN software). You can find detailed instructions on downloading, configuring, and connecting via VPN in the United States at the links below.
Note: If you need to connect to VPN at one of NYU's global locations, you may need to set up a different VPN entry. Please see Installing & Using VPN at NYU Global Sites below for complete steps to connect via VPN internationally.
Installing & Using VPN at NYU Global Sites
If you plan to be at one of NYU's global locations, you will need to create a VPN entry for the location(s) you will be visiting. The step-by-step process for preparing to travel and use VPN can be found here: Preparing to use VPN at NYU Global Sites. Or you can view instructions for VPN configuration via the links below.
- Windows: Shanghai
- Windows: all other global locations
- Mac: Shanghai
- Mac: all other global locations
- iPhone: all NYU locations
VPN Support & Troubleshooting
If you have any questions regarding the installation, configuration, or use of NYU VPN, you can search the Ask ITS knowledgebase for VPN solutions.
If you are unable to find a solution to your issue, please contact the IT Service Desk (AskITS@nyu.edu or 212-998-3333 in the U.S. and many global locations). For more information on contacting the Service Desk both in New York and abroad, please see nyu.edu/its/askits/helpdesk.
Page last reviewed: March 22, 2013