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- ITS recommends that you run VPN whenever you connect from a remote location to NYU services that involve sensitive data.
Previous NYU VPN users: Upgrade to the new NYU VPN software
If you used NYU's VPN service prior to March 11, 2014, you will need to follow the instructions for your operating system or mobile device below to upgrade to the new NYU VPN software. New users should follow the same instructions, but will not need to remove the old software.
VPN (Virtual Private Network) is software that provides password-protected access to NYU's network (NYU-NET) and Internet services when you are connecting from off-campus. It is as secure as when you are connected directly to NYU-NET on campus. VPN is required to access some secure NYU services when using a computer outside NYU-NET.
Only current, full-time staff, faculty, and degree students are able to use the VPN service. An active NYU NetID and password are required to both download and use VPN software.
Non-degree students and alumni will not be able to authenticate using VPN.
NYU Services That Require VPN
ITS recommends that you run VPN whenever you connect from a remote location to NYU services that involve sensitive data, but the services below require the use of VPN to successfully connect to them from outside of NYU-NET. Please note: This is a partial list; other NYU services may require a VPN connection.
Installing & Using VPN
You can find detailed instructions on downloading, configuring, and connecting via VPN in the ServiceLink knowledge base:
- Installing and using VPN on a Macintosh computer
- Installing and using VPN on a Windows computer
- Installing and using VPN on an Android device
- Installing and using VPN on an iPhone
- Installing and using VPN on an iPad
VPN Support & Troubleshooting
If you have any questions regarding the installation, configuration, or use of NYU VPN, search the ServiceLink knowledge base.
If you are unable to find a solution to your issue, please contact the IT Service Desk at AskITS@nyu.edu or, in New York, at 212-998-3333. For more information on contacting the Service Desk at all NYU locations, please see nyu.edu/its/askits/helpdesk.
Page last reviewed: March 10, 2014