- Register Your Laptop Computer
- Hardware and Software Requirements
- Your Ethernet Card Address
- NYURoam Wireless in Florence
- Important Security Information
- Policy Information
- Keep in Touch via NYUHome
- Troubleshooting Tips
- Request Help
Register Your Laptop Computer
Students can register their laptops for wired Ethernet access at NYU's locations in Florence, London, Madrid, Prague, and Tisch Asia: Singapore, by using their activated NYU NetID. Upon arrival, simply plug in a computer and open a web browser. The browser will be directed to a new, easy-to-use self-serve registration system.
If you would like to register printers, servers, or other peripherals, or to report problems with the self-serve registration system, please contact the IT Service Desk.
Please note that laptop access locations vary depending on the site you attend; please check with your program's student life office for details. Wireless service is available in the academic centers at NYU's locations in Buenos Aires, Florence, Ghana, London, Madrid, and Paris.
Hardware and Software Requirements
You'll need the following in order for your laptop to work on the network at the Study Abroad site you've chosen:
- A 10 or 100 baseT Ethernet card or adapter (with an RJ45 connector), with its drivers, installed in your computer.
- An ethernet (network) cord to connect your laptop to the network jack at the location. Ethernet cables have RJ45 jacks that have eight gold connector pins, as opposed to four on an RJ-11 telephone jack.
- Up-to-date virus protection on your computer so that it is safe for use on the network (see the important security information below).
Your Ethernet Card Address
When registering your laptop computer for use at one of NYU's global sites, you may need to provide the address of the Ethernet card in your computer. This address consists of six pairs of alphanumeric characters (xx-xx-xx-xx-xx-xx). To locate the unique address on your computer, see the instructions and screen shots for your operating system below:
Windows 2000 & XP
- Select Run from the Start menu.
- In the "Open" dialog, type cmd.
- At the MS-DOS Prompt, type ipconfig /all
- The IP Configuration information is displayed. Your Ethernet card address appears under the heading Ethernet adaptor
Local Area Connection: to the right of the Physical Address line.
Make sure that the name of your Ethernet card appears to the right of the words Description (see the illustration). If the Ethernet card is not in the computer, or if it is not properly installed, the PPP Adapter address may appear instead. This is not the address needed to register your laptop.
If the Ethernet card is not listed, or if you can not run ipconfig.exe, see the instructions in our Wired Laptop Access section for configuring your Ethernet card.
Macintosh OS X
- Open the System Preferences, either from the Apple menu in the top left or from the Dock.
- Click on Network.
- From the Show pull-down menu, select Built-In Ethernet.
- For Mac OS X 10.4 and up: In the Ethernet tab, look for Ethernet ID to learn your Ethernet card address.
For Mac OS X 10.3 and below: In the TCP/IP tab, look for Ethernet Address near the bottom of the window to learn your Ethernet card address.
- Quit the System Preferences (System Prefs menu, then select Quit).
NYURoam Wireless in Florence and London
NYU in Florence and NYU in London now provide NYURoam Wirless service at a variety of locations. To use this service, follow the normal NYURoam Wireless instructions on this site. The one exception is for people using a VPN client. For details, look for the red note for Florence and London residents in the VPN instructions within the Configuration section of the NYURoam Wireless website.
Important Security Information
Installing antivirus software and keeping it up to date with the latest virus definitions are two of the most important things you can do to protect your computer against viruses and worms. NYU offers Symantec AntiVirus and Lavasoft Ad-Aware software on the ITS-Licensed Software page. Once you have installed the software, be sure to use the LiveUpdate feature, and set it to automatically check for new virus definitions every day.
Windows computer owners should also set their computer to check Windows Update every day for new operating systems patches. Macintosh owners should set their computer's Software Update feature (in the System Preferences) to check for updates each day. Instructions and a list of the additional steps you should take to protect your computer are available in the Security FAQs.
Access to the Internet is made available to NYU community members as part of the educational computing and networking resources of the University. Such resources and use of NYU's network are privileges and must be exercised in conformity with all applicable ITS policies and all applicable federal and local laws. In particular, be sure to familiarize yourself with the policies regulating the use of peer-to-peer applications on NYU-NET. Failure to abide by ITS policies can result in suspension of network privileges and referral of the matter to the appropriate disciplinary process.
Keep in Touch via NYUHome
NYUHome (http://home.nyu.edu) is your best resource for keeping up to date with the latest news from the Washington Square campus. NYUHome also provides access to many web-based services and tools, including email, spam filtering, Albert, Blackboard, computer security alerts, software, and NYU Libraries resources. More information about NYUHome is available at www.nyu.edu/its/nyuhome.
- Make sure that you've successfully registered your computer and have followed all the instructions on the registration form (see Register Your Laptop Computer above).
- Verify that you've plugged your computer into your data jack with an Ethernet cable, and not a telephone cord. Ethernet cables have RJ45 jacks that have eight gold connector pins, as opposed to four on an RJ-11 telephone jack.
- Try using a different Ethernet cable instead, to make sure your cable is actually working.
- Laptop computers with fragile PCMCIA card connectors sometimes have trouble because the connector that plugs into the PCMCIA card is cracked or broken; make sure that your laptop's connectors are in good condition.
- Verify your computer's Ethernet card configuration. For assistance with installation of your card, please consult the Ethernet card manufacturer's instructions.
- Double check the accuracy of the TCP/IP settings that you've configured (see above).
- Restart your computer if you haven't done so since plugging into the data jack or making changes to your configuration.
If you have a question about using your computer at one of NYU's global sites, you can either speak with your program's student life office to get help on site, or send a detailed email including your current location to email@example.com. An ITS Client Services helpdesk representative will respond to your inquiry within 48 hours.
Page last reviewed: August 31, 2009