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ITS News Archive

September 30, 2009

A Note On Illegal Downloading

Marilyn McMillan, Associate Provost and CITO

A large percentage of people who use the Internet have downloaded music or movies. And most of the individuals who download these files—through paid services, file-sharing applications, or peer-to-peer networks—by now are aware of how prominent the issue of illegal downloading has become.

The University's stance on this issue is simple: downloading copyrighted material without permission is illegal, and you should not do it. You should also not use your computer to distribute copyrighted material without the permission of the copyright holder. Be aware: some applications for downloading music, movies and other files actually turn your computer into a server, allowing it to be used for distributing copyrighted material. If you are doing illegal downloads or distributions now or have done so, you should stop.

The music industry thus far has principally targeted those whose computers distribute illegally downloaded music, rather those who simply download. The Recording Industry Association of America (RIAA) is using the legal tools provided by the U. S. Digital Millennium Copyright Act (DMCA) of 1998. If the RIAA believes you are involved in illegal downloads or distribution of copyrighted materials and submits a valid subpoena to NYU seeking your identity, the University will comply with the subpoena and furnish your name and contact information to the RIAA's lawyers.

We know that illegal downloading of music is a widespread practice. It has become an international phenomenon, one that is hardly confined to college campuses. Its allure is clear: why would you pay for something—a song to load on your MP3 player or a movie to load on your laptop—when you can get it for free with a little exploration and few keystrokes? And why would you not share something for free with friends?

In answering those questions, the University appeals to what Abraham Lincoln once called "the better angels" of your nature and to your commitment to the culture of scholarship.

As communities of scholars and learners, research universities—such as NYU—have two primary missions: to educate students and to create knowledge. This latter mission involves the production of original scholarship and research. Accordingly it is accompanied by an enormous respect for proper recognition being given to the creator of those ideas and knowledge. In higher education, it is considered a grave act to take another's work without permission or attribution. At NYU, which also has large and renowned programs in the arts, this respect extends to the creation of new art.

Few in this community would uphold shoplifting CDs from a record store. And few would be content to see their own work—a paper, for instance, or a journal article, or a term project in a course—taken by someone else and used without permission.

Yet, in reality, that is what you do when you download copyrighted files illegally. However you may feel about the music or film industry or about their responses to piracy, when you download copyrighted files without permission, you are stealing the work of a director or a producer or an artist. It is not only wrong, it puts you at legal risk.

The Internet has brought unimaginable access to information and extraordinary flexibility and opportunities for exploration and communication. NYU wants you to take advantage of all that. But, just as you abide by certain standards of behavior for scholarship and for University life, so, too, should you abide by high standards when it comes to the intellectual property of others on the Internet.

March 2007

August 28, 2009

Symantec Antivirus Incompatible with Snow Leopard

During testing, ITS has noticed that Symantec Antivirus 10.2 for Mac is incompatible with the latest Mac operating system Snow Leopard. We have been working with Symantec on a solution and hope to publish a fix in the coming days.

Continue reading "Symantec Antivirus Incompatible with Snow Leopard" »

June 29, 2009

New Virus Protection and
Anti-Spyware Software Available

Symantec Endpoint Protection is now available for download via the Ask ITS area of NYUHome. It is available under an NYU site license, and may be downloaded and used by current faculty, staff, and students. It provides both antivirus and anti-spyware protection for Windows computers.

Endpoint Protection replaces Symantec Antivirus Corporate Edition for Windows, and ITS recommends that eligible members of the NYU community using the earlier product upgrade to this newer product. Symantec Antivirus Corporate Edition v10.2 (also available via NYUHome) continues to be the version recommended for Macintosh computers.

To access the software, log in to NYUHome (http://home.nyu.edu) and click the Ask ITS link. In the ITS Software channel (upper left of the page), click "Anti-Virus & Anti-Spyware Software" to open the ITS-Licensed Computer Security Software page.

If you need additional information or assistance, please contact ITS Client Services at 212-998-3333 or at AskITS@nyu.edu.

May 08, 2009

Welcome to the Spring/Summer Edition of Connect!

The Spring/Summer 2009 edition of the ITS magazine, Connect: Information Technology at NYU, is now online.

This newest issue of Connect offers a look at some of the fascinating work taking place every day at NYU, and the innovative ways in which information technology (IT) is being used to accomplish it -- in research, teaching & learning, administration, communication & collaboration, and other areas.

Beginning with this issue, Connect is moving away from print distribution to a primarily online format, becoming a web-only publication, while also retaining options under which you can download and print your own copy. We hope you find the transition a smooth and useful one.

January 16, 2009

January 20 Presidential Inauguration: TV and Webcast Viewing from On-Campus

On Tuesday, January 20, NYU community members on campus can watch the Inauguration ceremony from specially set-up viewing centers, academic and administrative buildings across campus, and residence halls. In addition, if you are on campus and can't make it to one of these locations, you can view the Inauguration via live web streaming from your NYU-NET-connected computer.

Please note that this live webcast, courtesy of NYU-TV and ITS, is for viewing from on campus. Due to great public interest in this historic event, our video streaming service may experience very heavy loads. We ask for your patience and understanding, should you encounter any performance reductions. NYU community members who are off campus are encouraged to view the Inauguration via TV or the Internet-based video streams at such public sites as CNN, ABC, CBS, Fox, etc.

Extended coverage begins at 10 a.m., and the ceremony itself starts at 12 noon. For event details and further information, including the link to the on-campus webcast, visit the Office of Civic Engagement website at www.nyu.edu/civic.engagement/inauguration2009.html.

August 20, 2008

Administrative Systems Maintenance, Sat., 8/23

A number of ITS-supported administrative services will be unavailable from 8:00am to noon on Saturday, August 23 , while required system maintenance work is performed. For information updates, please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

July 31, 2008

NYUHome Email Overnight Maintenance, Fri., Aug. 1 at 8pm

There will be brief, intermittent interruptions of NYUHome email service overnight on Friday, August 1 beginning 8pm and continuing to Saturday morning, August 2 at 8am, while important system maintenance is performed. For information and updates, please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to AskITS@nyu.edu or, once the maintenance period has begun, call 212-998-3333.

May 29, 2008

Albert, Torchtone & SIS Maintenance, Sat., 5/31

Albert, Torchtone and the Student Information System (SIS) will be unavailable on Sat., May 31 from 8am to 8pn, while an important software upgrade is performed. For information updates. please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

April 24, 2008

Albert, Torchtone & SIS, 4/26

Albert, Torchtone and the Student Information System (SIS) will be unavailable from Sat., April 26 at 9am until Sun., April 27 at 9am, while an important software upgrade is performed. For information updates. please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

April 22, 2008

"Hallmark E-Card" Phishing Scam Message

A malicious email message purporting to be an "e-card" from Hallmark.com is being sent to NYU community members. The link in the message requests that the recipient click on a link to access the "e-card". The link does not point to the Hallmark.com domain; rather, it will download harmful software to your computer. Commercial antivirus products are not always able to immediately detect and remove this malicious software.

You can read more about the alert on Hallmark's website.

If you happen to receive this phishing message, forward it as an attachment to phishing@nyu.edu and then delete it. Do not respond to it or click on any links in the body of the message.

Also, please remind your colleagues to be aware of these types of phishing scams - their infected machine could negatively impact others.

If you or another NYU member may have clicked on the link, contact ITS Technology Security Services immediately at security@nyu.edu. Alternatively, you may contact ITS Client Services at 212-998-3333.

March 03, 2008

ITS Scheduled Maintenance, Sun., Mar. 9

A number of ITS-supported administrative services will be unavailable on Sunday, Mar. 9, from 7:00am to 7:00pm, while required system maintenance work is performed. Please check the ITS Network & System Status Page (www.nyu.edu/its/status/) for additional information, including a full list of the affected systems.

Thank you for your cooperation and support. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

January 25, 2008

"NYU FCU" Phishing Scam - Alert!

A bogus, "phishing" email message purporting to be from the NYU F.C.U. (NYU Credit Union) is being sent to NYU community members. "Phishing" is a malicious use of email by an outside group pretending to represent an official organization (often a bank or credit card company) in an attempt to obtain important personal and financial data.

If you happen to receive this phishing message, forward it to is.spam@nyu.edu and then delete it. Do not respond to it, click on any links in the body of the message or provide any requested financial information. You should also notify your NYU colleagues of this phishing scam.

The following are tell-tale signs that this was a phishing scam:

  • New York University Federal Credit Union will never ask members to call any number or visit any website for security reasons. Anyone who receives an e-mail that purports to be from New York University Federal Credit Union and asks for any information or action by the member should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.
  • The link in the message does not point to the domain the message supposedly came from, or any legitimate domain associated with the NYU Federal Credit Union.

If you or another NYU member may have clicked on the link and provided personal information, contact TSS immediately at security@nyu.edu. Alternatively, you may contact ITS Client Services at 212-998-3333.

If you believe your financial information may have been compromised as a result of this phishing attack, you can also contact the NYU Federal Credit Union at: http://www.nyufcu.com/asp/contact.asp

* * *

Text of Bogus NYU F.C.U. Phishing Email Follows here:

Dear NYU F.C.U. Customer,

Due to our last days online problems, many phishing attempts and identity-theft, we need to verify our members accounts information. This security method is intended to help you protect yourself and your accounts from internet fraud.

We are sorry for any inconvenience caused by our online servers, but we require you to update your profile as soon as possible by clicking on the following link:

Click here to activate your account

By completing our online form your are in accordance with our Terms of Agreement and your online access will be continued as normal. Thank you for taking your time!

Please do not reply to this notification email as it will not be reviewed. Copyright NYU F.C.U., 2007

January 24, 2008

New "nyu" Wireless Security Certificate

If you are using the newer 'nyu' wireless network for accessing NYURoam, you will be -- or, perhaps, very recently were -- presented with a dialog box asking you to validate a new server certificate. Simply accept the new certificate and log on as usual. No further action is necessary, and you will not need to validate the certificate again until 2009.

Windows compatibility issues resolved! Difficulties experienced Wednesday, Jan. 23 by people trying to connect via "nyu" from Windows computers have been resolved. If you were trying to access NYURoam via "nyu" over the past few days and were experiencing difficulties, you can now resume using "nyu". (No difficulties were encountered with connections from Macintosh computers.)

For more about 'nyu' and NYURoam, see http://www.nyu.edu/its/wireless/configure/.

November 02, 2007

Leopard OS X 10.5 Installation Turns Off Firewall

According to several security websites, upgrading to Apple's newest operating system, Leopard OS X 10.5, shuts off some basic security controls. Namely, it appears that upon installation, the default firewall rule in Leopard is "Accept all incoming connections".

This setting is highly risk since it exposes the computer to a possible network-based attack. It is recommended that the firewall rules are reviewed on all Macintoshes with Leopard installed. The firewall should be set to a more restrictive setting such as "Block all incoming connections" or "Only allow connections to these applications / services"

To do so in Leopard, go to System Preferences > Security > Firewall, change the setting to either of the aforementioned, and then save all changes.

October 30, 2007

NYURoam Wireless Enhancement

ITS is significantly enhancing the NYURoam network by upgrading the wireless infrastructure to include new 802.11a radio interfaces at all NYURoam locations. The work is nearly complete, with just a few remaining locations at the Dental Center scheduled for completion in the next week or so.

Typically, wireless cards that are 802.11a compliant will default to the newer, less congested radio frequency. If you are using an 802.11b/g wireless card, you may also experience improved network performance as those with newer cards move to 802.11a connections.

For a list of the more than 100 NYURoam locations, visit www.nyu.edu/its/wireless/locations/ .

Please note:
Apple users currently do not have the capability of configuring their wireless cards to use NYURoam's 802.11a capability.

IEEE 802.11 is the set of standards for wireless networking transmission methods.

October 11, 2007

Protect Your Password, Use SSL

Important Email Security Announcement: Protect Your Password with SSL

Thank you, if you are among the many NYU community members who now use Secure Sockets Layer (SSL) encryption when accessing their NYU email. Since Spring 2006, when ITS first began strongly recommending SSL, we have reduced non-SSL-protected NYU email access by 80%! Configuring your email program for SSL has helped make your password and the NYU email environment more secure.

On Wednesday, October 24, ITS is taking the next step in securing passwords and email by requiring SSL use when accessing NYU email. If you think you may be one of those who do not yet use SSL, please read on.

Do I Use SSL When Accessing Email?
If you access your email by opening a web browser like Internet Explorer, Firefox or Safari and logging directly into NYUHome (https://home.nyu.edu), you are already using SSL, since ITS has activated it for NYUHome's webmail client. However, if you access your NYU email by means of an email program like Thunderbird, Eudora or Outlook, you are using SSL only if you have activated the program's SSL feature.

Instructions & Help
For easy-to-follow activation instructions for many different email programs for both Macintosh and Windows operating systems, or if you want to confirm that SSL is activated in your email program, visit http://www.nyu.edu/its/email/ssl/ . For additional help, contact ITS Client Services by web (AskITS.nyu.edu) or email (AskITS@nyu.edu), or call us at 212-998-3333.

September 19, 2007

Storm Worm Impacts NYU Email

Over the past two weeks, the primary NYU email gateways have been beset by an unprecedented amount of spam resulting from a malicious program called the Storm worm. As a result, you may be receiving an error message like "remote host not responding" or experiencing delays in the sending or receipt of mail.

The Storm Worm has been disrupting email operations at colleges and universities, corporations, commercial Internet service providers and elsewhere for months. It is used to swamp mail gateways with spam, rendering the services unable to perform normally.,

ITS is taking steps to mitigate the problem, but intermittent delays may continue to happen for awhile, usually lasting less than a minute. If you do get an error message like the one above, please wait a few moments and try again. Please keep in mind that no mail is being lost, it is simply delayed until it can be properly sent and received.

Thank you for your cooperation. For additional information on the Storm Worm, please see the articles at http://www.securityfocus.com/news/11482 and http://www.informationweek.com/news/201804528 . And for assistance, please contact ITS Client Services. You can reach us via Ask ITS (AskITS.nyu.edu), email (askits@nyu.edu) or phone (212-998-3333).

July 19, 2007

About the Apple iPhone

ITS is in the process of evaluating the recently introduced Apple iPhone, a widely publicized mobile PDA device which uses the AT&T network for voice and data services.

You should be aware that Apple & AT&T's initial release of iPhone service is aimed at personal use, rather than at seamless, reliable, standards-based integration with services that may be provided by institutions like ours, including NYURoam, NYU Email, Meeting Maker and so forth. AT&T does not yet offer corporate or institutional account management for iPhone service.

Although iPhone may be a great choice for your personal purpose, iPhone unfortunately does not yet qualify for inclusion among NYU-supported mobile PDA devices. We are not yet able to migrate service or phone numbers to iPhones from other NYU-sponsored or personal cell phones or PDA devices, or to provide University coverage of ongoing iPhone service fees.

We hope future releases of iPhone will better accommodate integration with organization-provided services such as ours. We will continue to monitor changes to the iPhone and its capabilities and to seek effective ways to integrate it with NYU services.

For more information about mobile PDAs at NYU, please visit the ITS Website at www.nyu.edu/its/pda/

If you are interested in learning more about our evaluation, or have comments, please email your questions and feedback to its.mobile@nyu.edu. You can also contact us via the Ask ITS area in NYUHome or by calling ITS Client Services at 212-998-3333.

We will continue to update the NYU Community as more information becomes available.

July 05, 2007

Google Desktop Security

Google Desktop is a desktop search application designed to simplify your access to information on your computer and the Internet. Among other features, this program automatically indexes and allows you to search the full text of virtually all your files.

As is the case with nearly every computer program, if Google Desktop is not properly maintained and updated, it could potentially allow attackers to compromise your computer and/or access your local files. Google Desktop does provide automatic updates as vulnerabilities are discovered, but if you handle or store sensitive University data on your computer, you should consider avoiding and/or uninstalling this program.

If you continue using Google Desktop, ITS strongly recommends that you do the following (click each link for instructions on the Google website):

For more information about privacy and Google Desktop, see the Google Desktop website.

If you use a third-party desktop search program besides Google Desktop, ITS encourages you to review the program's supporting documentation to see what you can do to help secure the program and your data.

If you have questions about data security, contact ITS Technology Security Services at security@nyu.edu.

July 02, 2007

July 4th Holiday Hours at ITS

On Wednesday, July 4th, all ITS lab facilities will be closed in observance of Independence Day. The normal summer labs schedule will resume on Thursday, July 5th.

The ITS Client Services Center will be open for telephone (212-998-3333) and email support from noon to 8:00am on Wednesday, July 4th, but closed for walk-in assistance at 10 Astor Place. Normal telephone, email, and walk-in hours will resume on Thursday, July 5th.

Enjoy the July 4th holiday!

June 27, 2007

06/28 5:50pm UPDATE: Power restored to Fairchild Build.

On 06/27, the 7 E. 12th Street Fairchild Building will be temporarily without power as of 3PM EST while transformer repairs are conducted by ConEd. The impact on ITS services as result of this outage should be minimal or none.

Power is expected to be fully restored on 06/27 at 5PM EST. However, please bear in mind that the ETR could be extended, so plan accordingly.

Please visit this site to receive the latest updates on the temporary power outage.

Continue reading "06/28 5:50pm UPDATE: Power restored to Fairchild Build." »

June 19, 2007

NYU Meeting Maker Calendar Survey

ITS recently upgraded NYU's faculty and staff calendar system, Meeting Maker. In order to refine and improve our process for introducing new services, we'd like to learn more about our clients' experiences with both the new version of Meeting Maker and the upgrade process.

If you use Meeting Maker, please assist us by taking a few minutes (we estimate less than five) to complete our online survey.

If you have questions or need additional assistance with Meeting Maker, visit http://www.nyu.edu/its/meetings/ or send email to meetingmaker.help@nyu.edu.

Thank you!

May 24, 2007

Microsoft Outlook "winmail.dat" Issue

If you use the Microsoft Outlook email client and the people that you send email messages to report that your messages are arriving as "winmail.dat" files instead of text, do the following:

  • Open the Outlook Tools menu, select Options, then Mail Format.
  • If you see a "Compose in this message format" option, select Plain Text or HTML.
  • If you see "Send Mail as Rich Text Format (RTF)" and "Let Outlook choose best format" options, make sure they are NOT selected.

If you require assistance with this issue, contact the ITS Client Services Center at 212-998-3333.

May 21, 2007

ePASS Administrative System Upgrade

ePASS, an NYU administrative system that enables individuals to update certain information in their own Human Resources records, has been upgraded to offer enhanced compatibility for both Macintosh and Windows computers. The application now works with the following web browsers:

  • Windows: Internet Explorer (6.0 minimum) and Firefox web browsers.
  • Macintosh OS X: Safari, and Mozilla-based browsers Mozilla and Firefox

NYU staff that are eligible for ePASS can access the system via the Administrative Systems channel within the Work tab of NYUHome.

If you have questions, suggestions, or comments about ePASS, please send email to: pass.system@nyu.edu.

May 15, 2007

ITS Scheduled Maintenance, Sun., May 20

A number of ITS-supported administrative services will be unavailable on Sunday, May 20, 2007 from 8am to noon while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please send email to its.mainframe.pci@nyu.edu.

The following systems will be affected and are likely to be unavailable for the full maintenance window:

  • SIS, Torchtone & Albert, including SCPS Albert
  • HRIS
  • PAF
  • ITS mainframe, including Teleview, CICS, WYLBUR, TSO
  • Mainframe/network printing
May 08, 2007

ITS Scheduled Maintenance, Sat., May 12

A number of ITS-supported Workflow-based administrative services will be unavailable on Saturday, May 12, from 8:00am-4:00pm, while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please send email to its.maintenance@nyu.edu.

The following systems will be unavailable while the work is being performed:

  • BIA
  • Capital Projects
  • eReports
  • Grants Management
  • JEMS
  • ModTrak
  • OAA Application
  • PASS & ePASS
  • Payment Image Retrieval System
  • ProjTrak
  • Sallie Mae
  • ServTrak
  • Tuition Remission
March 19, 2007

Call For Nominations: Sadowsky Prize

ITS is seeking nominations for the George Sadowsky Prize of $500 to a student who exhibits exemplary innovation using the Internet for community service. The deadline for nominations is Monday, April 2nd. Nominations may be sent to Heather Rogers: heather.rogers@nyu.edu in ITS. Please send a description of the nominee's work/project (include website if applicable). Please highlight how the work is innovative in its use of the Internet and how it serves the community. Also send contact information (mailing address, phone number, email address) for both the student nominee and the nominator.

George Sadowsky worked at NYU in Information Technology leadership for 10 years and made tremendous progress with the advancement of computing and connectivity for education. In addition to his NYU efforts, he worked globally with a number of different organizations to promote the use of the Internet around the world, especially to those neediest countries where technology is farthest behind. He retired from NYU in 2001 but continues his work as an "Internet evangelist" to this day.

March 07, 2007

Daylight Saving Time Changes

As a result of the Energy Policy Act of 2005, Daylight Saving Time will begin three weeks earlier this year, on Sunday, March 11th, and end one week later, on Sunday, November 4th. Many electronic devices (desktop and laptop computers, handheld devices, clocks, DVD, CD and game players, etc.) are programmed to know when the traditional DST begins and ends, but some may not be prepared for this change. To help ease this transition, take the steps described below.

ON OR BEFORE MARCH 10TH

  • ITS strongly recommends that you back up your data on both handheld and computing devices such as laptops and desktops.
  • Check to see if your device manufacturers have released DST patches.
    • Microsoft released a DST patch for Windows XP in February (http://support.microsoft.com/gp/dst_topissues). To make sure the patch is installed, run Windows Update before March 11th. To run Windows Update, open the Start menu, select Settings, then Control Panel, then Automatic Updates. Check for updates and turn on Automatic Updates if not already activated.
    • Apple released a DST patch for Macintosh OS X in February (http://docs.info.apple.com/article.html?artnum=305056). To make sure the patch is installed, run Software Update before March 11th. To do so, open the Apple menu at the upper left of your screen, select Software Update, and install the updates that appear.
    • Additional patches are listed at the end of this message, but this list is not exhaustive--search your device manufacturers' websites for complete information.

ON OR AFTER MARCH 11TH

  • Check all of the electronic devices you use, and if they have not been automatically updated to the correct time, manually set their clocks one hour forward. Please note that some of these devices may automatically reset their clocks on April 1st, 2007 (the old DST date), so you may need to manually correct these devices again at that time. The same may be true for the October 28th/November 4th change.
  • As a precaution, consider confirming via email or phone any appointments that occur during the following time periods. (Please note that people who use Meeting Maker to schedule appointments during these time periods with people in countries or regions that do not use DST may notice discrepancies and should manually confirm these meetings.)
    • March 11th through the first week of April 2007 (in future years, the period between the second Sunday of March and the week following the first Sunday of April)
    • October 28th-November 4th, 2007 (in future years, the period between the last Sunday of October and the first Sunday of November).

IMPORTANT NOTES

ITS does NOT anticipate DST-related issues with NYUHome or Blackboard, with NYU's data and voice networks, or with our administrative applications (SIS, Albert, HRIS/PASS, fame, Advance, Data Warehouse, BIA, eReports, Brio, Remedy, etc.).

ITS also does not anticipate DST-related issues with Meeting Maker 7.5-8.5 (aside from the potential international meeting issue described above). If you use Meeting Maker v. 7.5-8.5 and synchronize with a handheld device, please do NOT update your handheld device with any DST-related patches. If you have already patched your handheld, be sure to confirm any meetings scheduled during the spring transition period described above (see below for instructions). A new version of Meeting Maker is expected to be available soon. This upgrade, along with new synchronization software, will address long-term DST issues (including the upcoming fall change).

ADDITIONAL UPDATES

Please note that this list is not exhaustive--search your device manufacturers' websites for complete information.

For Handheld Owners Who Have Already Applied the DST Patch

As noted above, people who use a handheld to synchronize with Meeting Maker should not install any DST-related patches. If you have already applied the DST patch to your handheld, follow these steps ON OR AFTER MARCH 11th to determine whether the update will cause any problems when synching with Meeting Maker. Note that ITS has based this assessment on Treo handhelds, but the same procedure should work on other brands as well.

  1. Create a test meeting in Meeting Maker that is scheduled between March 11th and April 1st.
  2. Sync your handheld with Meeting Maker.
  3. Check the time of this meeting on your handheld and make sure that it matches the time in Meeting Maker.
  4. Now create a meeting on your handheld that is scheduled between March 11th and April 1st.
  5. Sync your handheld so that the meeting appears on Meeting Maker.
  6. Check the time of this meeting on Meeting Maker and make sure that it matches the time on your handheld.
  7. If all the times match, then you should not have any issues.
  8. If there are discrepancies, then you will need to manually correct any mistakes that are made by the synchronization. (Alternatively, Treo owners can perform a hard reset to remove the DST patch--this will not work on other brands of handhelds).

In the event that your handheld does not update its clock properly when DST begins on March 11th, you can manually update the time (see below).

How to Manually Change the Time on your Handheld Device

Blackberry

  1. From the home screen on the Blackberry, go to the Options icon. (Note: On newer Blackberries, the Options icon is located in a folder called Settings.)
  2. In the Options menu, go to Date/Time.
  3. Scroll until the cursor is on the hour of the displayed time.
  4. Click the wheel and select Change Options.
  5. Scroll to change the hour, then click the wheel again.
  6. Click the Back button and select Save.

Palm OS (Treo)

  1. From the home screen on the Treo, go to the Pref icon. (Note: At the top right corner of the screen, make sure All is selected.)
  2. In the Pref menu, go to Date & Time.
  3. For Treo users, make sure to uncheck the checkbox next to "Get date & time from mobile network" before manually setting the time.
  4. Click Done when finished.

Windows Mobile

  1. Click the Start menu at the top left corner of the screen and go to Settings.
  2. Click the Settings tab on the bottom of the screen and go to Clocks & Alarms.
  3. Manually set the time and click OK at the top right when done.
  4. Click Yes to save the changes.

Spring Break Schedule at ITS Labs

From Monday, March 12 through Sunday, March 18, the ITS lab facilities will follow a modified Spring Break schedule:

The normal schedule at all labs will resume on Monday, March 19, 2007.

New Tactics in RIAA Lawsuits Against Students

On February 28, 2007, the Recording Industry Association of America (RIAA) announced that it is initiating hundreds of legal actions against people at thirteen colleges and universities "who engage in illegal file-trafficking of copyrighted content on peer-to-peer (P2P) systems." A press release on February 28, 2007 states that the RIAA will send "pre-litigation settlement letters" to universities on behalf of major record companies and will offer affected students the chance to settle before litigation is initiated and to thereby avoid a formal lawsuit. For this purpose, the RIAA has a new website (www.p2plawsuits.com) that provides a guide to settling a lawsuit prior to litigation.

NYU is not on the list of institutions that the RIAA calls "the initial wave of this new initiative." It's conceivable, though, that NYU will receive a "pre-litigation settlement" letter from the RIAA in a subsequent wave, since the RIAA has sued NYU students in the past. Should that occur, NYU will follow long-established procedures to alert affected individuals. It will be the responsibility of those individuals to determine whether to settle prior to litigation. NYU is not in a position to advise affected individuals on such matters.

NYU does, as a higher educational institution, encourage broad academic freedom, while also striving to ensure privacy, to protect intellectual property rights, and to abide by laws that cover the fair use of copyrighted materials. In numerous efforts throughout the year, NYU reminds all members of its community, and especially students, to recognize the legitimate concerns of the recording industry. In particular, be aware that most music files are copyright protected, which means that they can be distributed only with the permission of the people who own that copyright. For more information, check NYU's Peer-to-Peer File Sharing website: www.nyu.edu/its/p2p/.

February 13, 2007

Instructional Technology Fellowship

Faculty with ideas for using technology to achieve a pedagogical impact should consider applying for the Spring 2007 Instructional Technology Fellowship. The fellowship is a chance for faculty members to work one-on-one with a team of experts from ITS Faculty Technology Services on the meaningful integration of technology into their courses. Faculty who are selected will also be able to improve overall technology skills and awareness through the fellowship process. No prior technical skills are required. Faculty need only have an interest and willingness to learn and apply new technologies in a real instructional situation and be teaching during the Summer 2007 or Fall 2008 semesters. Interested candidates should visit http://www.nyu.edu/its/faculty/fellowship/ for details.

Renovation & New Equipment at Third Avenue Center

The east wing of the ITS student computing center in the Third Avenue North Residence Hall has recently been renovated. The improved lab now features approximately 100 Apple and Dell computers, as well as a 16-computer video production studio and several flatbed scanners. A lounge and three new meeting rooms have been added to the area around the lab, featuring new audioconferencing equipment, whiteboards, and NYURoam wireless access. New loaner laptops are now available for students to use in the lounge.

In addition to the new technology, the interior design of the east wing lab has been updated with an attractive Art Deco look. The renovation, which will be extended to the lab's west wing this summer, is part of an ongoing effort to keep the four ITS computer labs up-to-date with evolving student computing requirements. ITS encourages students to stop by to see the changes; the lab is located at 75 Third Avenue on level C-3, and is open 24/7 during the regular semester.

NYUHome Version 6.0 Released

NYUHome 6.0 was released on Friday, February 2nd. This exciting new version of NYU's web portal (http://home.nyu.edu) features the following enhancements:

  • Deluxe, customizable style themes, featuring bold colors, beautiful photos, and useful icons (available under Preferences > Your Style Theme)
  • The Library channel under the Research tab now offers a vastly improved interface for searching references, databases and e-journals, a Library Info quick reference, and the Liblink blog
  • Email storage size (quota) raised from 100MB to 250MB
  • A handy vacation message start- and end-date option under 'Preferences > Vacation message
  • New Stern tab (for Stern undergraduates only)
  • A Student Health & Wellness channel, which provides quick access to the Student Health Center, Student Health Insurance, the NYU Wellness Exchange, and much more
  • Expanded content in the Computer Security Alerts and ITS News & Alerts channels

Internet Explorer 7 Update

In November 2006, Microsoft released Internet Explorer 7 (IE7), which includes several important security features and updates. The browser is designed to protect against unauthorized ActiveX scripting and phishing scams, and provides a new menu bar to manage add-on web browser applications.

ITS initially recommended that the NYU community continue to use IE6 while we evaluated the browser's compatibility with NYU services. Our tests have not yet shown significant incompatibility with our major administrative systems or the NYU network, so you may now install IE7 and take advantage of the security features and updates it offers. As is always the case, please proceed with care prior to upgrading software on your computer by backing up important data. We will continue to monitor our systems and test IE7 for potential impact, and welcome your feedback with any problems you might encounter: 212-998-3333. For more information about IE7, visit the Microsoft website at http://www.microsoft.com/ie/ .

Help Protect Your Email with SSL!

In an effort to ensure the privacy of your passwords and personal information, ITS encourages you and everyone at NYU to comply with current email security standards. An important step for you to take is to use SSL (Secure Sockets Layer) encryption, a security feature that is already built into most email programs, and requires just a few clicks on your part to activate.

If you have not already done so, please assist us in our efforts to protect your private information and the University's network by activating SSL in *every* email program you use. If you check your email through NYUHome, SSL has already been activated for you, but if you use other email programs (such as Eudora or Outlook Express), ITS cannot activate SSL for you in those programs.

TO ACTIVATE SSL:

  1. Go to http://www.nyu.edu/its/email/ssl/
  2. Follow the instructions for email programs you use to check your NYU email. Do this for each computer or device you use (e.g., your office computer, home computer, laptop, and handheld devices).
  3. If you have a question or need assistance, contact the ITS Client Services Center at 212-998-3333 or its.clientservices@nyu.edu, or your department's system administrator.
February 12, 2007

ITS Scheduled Maintenance, Sun., Feb. 18

A number of ITS-supported administrative services will be unavailable on Sunday, Feb. 18, from 7:30am to 4:00pm, while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

The following systems will be unavailable while the work is being performed:

- fame, Brio, HRIS/PASS, BIA, Tuition Remission, Payment Image Viewing and other NYU Workflow applications
- eReports
- University Data Warehouse
- Advance
- Sallie Mae
- Remedy & Remedy-integrated knowledge base
- Mediease, Tracks (Health Services); IQSessions, Exprod (Dental School); ADB; FRDB; OneStep; Accounting Reconciliation; Paybase; Housing Management, Residence Life, Adastra, OHM, Columbus

February 10, 2007

Albert & TorchTone Maintenance, 2/16-2/20

Albert, TorchTone and online SIS will be unavailable from Fri., Feb. 16 at 5pm until Tues., Feb. 20 at 8am while important updates are performed. Thank you for your cooperation. Details and information updates...

January 31, 2007

ITS Scheduled Maintenance: 2/2

The first Friday evening/Saturday morning of each month is ITS' maintenance window to maintain and improve selected University services. This Friday, February 2, ITS will be performing work on NYUHome starting at 8:00pm and continuing until midnight.

Continue reading "ITS Scheduled Maintenance: 2/2" »

December 20, 2006

New Podcasting Resources

**** Students ****
A new Podcasting Production Studio for students has been created at the ITS Multimedia Lab. The Multimedia Lab is located in the Education Building at 35 West 4th Street, on the second floor. The Macintosh-based system provides a variety of software and hardware to meet the needs of both experienced and novice podcasters. Staff will be on-hand to guide students through the process, and electronic guides and tutorials are also available. For more information about podcasting resources on campus, visit www.nyu.edu/podcast/.

**** Faculty ****
Want to make a podcast of your classes? Campus Media maintains several carts equipped with Macintosh computers and microphones, as well as a portable solution (an MP3 recorder and a lavaliere microphone) so that you can record your class and have it posted on to the Internet for your students. Want to learn more? Call Campus Media at 8-2655, visit www.nyu.edu/podcast/, or, to book your next class or event for podcasting, visit www.nyu.edu/campusmedia/reservation/form/podcast.htm. Updates and additional recording capabilities will be available soon.

November 15, 2006

Critical Scheduled Maintenance: 11/17

Due to critical work that needs to be performed on power, networking and air conditioning systems, a number of ITS-supported services will be unavailable beginning at 8pm on Friday, November 17, 2006 and continuing overnight. All affected services are expected to be available by 10am on Saturday, November 18.

Please see the ITS Network and System Status page (http://www.nyu.edu/its/status) for a list of these services, and for updates on this scheduled critical maintenance work. Thank you for your cooperation and support in this important matter.

October 26, 2006

Concerns About Internet Explorer 7

Microsoft has begun offering a new version of its browser, Internet Explorer. Information on the compatibility of Internet Explorer 7.0 with NYU websites and applications is limited at this point. ITS recommends that you use your current browser version, rather than installing Internet Explorer 7.0, while compatibility evaluation continues. If you have installed Internet Explorer 7.0 and are experiencing difficulty, please contact ITS Client Services at 212-998-3333 or its.clientservices@nyu.edu. Please check back to this location for updated information on Internet Explorer 7.0.

September 28, 2006

New Morning Hours at Tisch Hall Lab

The ITS Tisch Hall Computer lab, Room LC7, will now open daily at 6:00am from Monday through Saturday for self-service printing and computer use. Note that ITS staff will not be onsite to provide assistance until 8:30am. Swipe a valid NYUCard through the card reader at the door to gain entry prior to 8:30am.

September 08, 2006

New ITS Website

NYU Information Technology Services has just released a redesigned website. New features include the Ask ITS contact form, a News blog, and an improved navigation structure. Please let us know what you think!

Note that some ITS links may have changed; explore the navigation menu or search the site to find any relocated pages and update your browser bookmarks.

August 09, 2006

ITS Scheduled Maintenance

Please note that due to network maintenance scheduled for this Friday August 11 from 8pm to midnight, a variety of ITS services, including NYU Forums, the ITS Start page, and a variety of University web servers will be unavailable. For details, see the ITS Status web page.

August 07, 2006

ResNet (Non-Law School) Summer Maintenance

To enable necessary system maintenance, the ResNet residence hall network will be unavailable from now through August 21st at 5:00pm at all non-Law School residence halls. New ResNet registrations will also be unavailable during this time period. For NYU-NET and Internet access during these periods, NYU community members can use the computers at Bobst Library or the ITS computer labs, as well as NYUHome stations around campus.

Law School ResNet Summer Maintenance

ResNet service and new registrations at the Law residence halls (D'Agostino and 240 Mercer) will be unavailable from 9:00am on August 13th through 5:00pm on August 14th. For NYU-NET and Internet access during this period, NYU community members can use the computers at the locations listed in the news item above.

January 20, 2006

Welcome to the ITS News Blog

Welcome to the ITS News blog, your source for the latest information about computing and networking at NYU. As you'll note, there are three categories in this blog: ITS News, which contains all of our general service and facility announcements; Computer Security, which offers important information to help you keep your computer and data more secure; and Connect-Direct, our monthly newsletter which offers timely news to the entire NYU community. Please note that we also maintain a separate ITS Computer Security Alerts blog, expressly for urgent computer security news relating to virus and malware threats: www.nyu.edu/its/security/alerts/.

One of the most useful features of a blog, aside from the ability to search an archive of older items, is the ability to subscribe to a "feed" that automatically delivers news items to your aggregator software as they are published (see www.nyu.edu/its/about/news/ for instructions). The news items posted here also appear automatically on the main page of the ITS site and in the Ask ITS area of NYUHome.