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ITS News Archive

November 11, 2014

New Web Publishing & Classes walk-in support clinics

Walk-in support clinics are now available to assist you in the use of NYU Web Publishing and NYU Classes. The clinics are offered every Monday from 2-4pm at Bobst Library, room 613. Drop by for in-person help from the Web Publishing & NYU Classes service teams; no need to make an appointment!

Additional Web Publishing & NYU Classes resources include:

October 28, 2014

Prototyping Showcase, GIS, and More in Connect

The latest articles in Connect: Information Technology at NYU include a look at innovative creations by students at the NYU Polytechnic Prototyping Fund Showcase, Instructional Video Module Production, Global Learning Innovation, and mapping data with Global Information Systems.

Click the links below to read one of the latest articles, or visit Connect to see all our most recent articles as well as an archive of previous articles and issues.

  • Innovation at the NYU Poly Prototyping Fund Showcase
    "NYU's Polytechnic School of Engineering (SoE) Prototyping Fund Showcase is a collaborative program offered by the Greenhouse at NYU Polytechnic SoE (sponsored by a VentureWell grant) and the NYU Entrepreneurial Institute. It's one of an increasing number of innovation showcases occurring across the University. Each semester, ten teams of students receive up to $500 to build a hardware or software prototype."
  • Connecting a Student's Academic Career with Learning Portfolio
    "As part of an ongoing effort to provide a more manageable, consistent experience for NYU students and faculty around the world, the University has recently launched an initiative called Global Arch. The effort currently includes three projects aimed at supporting student and faculty activities across the University's many campuses. Among these projects is the Learning Portfolio."
  • Geographic Information Systems: Mapping Data
    "The availability of "big data," allows us to capture and contextualize information, and then draw conclusions in ways that were never available in the past. We now have the tools to combine and analyze large, disparate data sets in order to make the data more useful. One very effective and popular way to do this is through Geographic Information Systems (GIS)."
  • Global Learning Innovation Brings Technology to Classrooms
    "The advent of educational technology has brought with it an onslaught of new resources and studies evaluating their effectiveness. For those professors who want to incorporate technology and media into their lessons, figuring how to do that and which forms of media and/or technology to use can be quite daunting for someone whose expertise is in a completely different field of study."
  • Augmented Reality Links Real and Virtual Worlds
    "Imagine watching a televised football game and seeing the first down line marking the field. This virtual object that appears on the playing surface (sports scores during a TV match is another example) is, in fact, augmented reality in action. But the use of augmented reality (also known as AR) isn't just limited to the world of sports. Augmented reality - the modification of a user's view using computer graphics, sounds, video, and other data - is used every day to insert digital and virtual information into your real-world environment."
  • Digital Studio Instructional Video Module Production to Faculty
    "During the Fall 2014 semester, NYU IT, in coordination with the NYU Libraries, launched a new service that supports faculty in the production of instructional video modules (short, self paced media vignettes faculty create to meet learning objectives)."
October 01, 2014

A Note On Illegal Downloading

Marilyn McMillan, Vice President, Information Technology & Chief Information Technology Officer

A large percentage of people who use the Internet have downloaded music or movies. And most of the individuals who download these files—through paid services, file-sharing applications, or peer-to-peer networks—by now are aware of how prominent the issue of illegal downloading has become.

The University's stance on this issue is simple: using your computer to download or distribute copyrighted material illegally is impermissible, and you should not do it. Be aware: some applications for downloading music, movies and other files actually turn your computer into a server, allowing it to be used for distributing copyrighted material. If you are doing illegal downloads or distributions now or have done so, you should stop.

The music industry thus far has principally targeted those whose computers distribute illegally downloaded music, rather those who simply download. The Recording Industry Association of America (RIAA) is using the legal tools provided by the U. S. Digital Millennium Copyright Act (DMCA) of 1998. When a copyright complaint is received, the student responsible for the network address listed in the complaint is notified by email and sent a copy of the complaint. The student is asked to review NYU's policies, and to confirm in writing that s/he will abide by them. If the student does not respond, his/her network connection is blocked. If there are repeated incidents, the matter then is referred to the student judicial process. A range of penalties is available within the judicial process; the specific penalty depends upon the result of that process and may include suspension of account privileges. If the RIAA believes you are involved in illegal downloads or distribution of copyrighted materials and submits a valid subpoena to NYU seeking your identity, the University will comply with the subpoena and furnish your name and contact information to the RIAA's lawyers.

Federal copyright law itself includes a range of penalties, from $750-$130,000 per infringed work, or as much as $150,000 per work, if the infringement is deemed "willful". See Copyright Law of the United States of America (www.copyright.gov/title17/92chap5.html). A claim of "fair use" can be used as a defense against a claim of infringement, see Limitations on exclusive rights: Fair use (www.copyright.gov/title17/92chap1.pdf), the NYU guide to copyright law as it relates to academic research, teaching, and publication (library.nyu.edu/copyright/), NYU's Copyright and Fair Use resource (www.nyu.edu/footer/copyright-and-fair-use.html), and NYU's Statement of Policy and Guidelines on Educational and Research Uses of Copyrighted Materials (www.nyu.edu/content/dam/nyu/compliance/documents/
CopyrightedMaterials.1.6.14.pdf
). There may also be criminal penalties for willful copying of a work for profit or financial gain, or if the work has a value of more than $1,000. Penalties can include a one-year jail sentence plus fines. If the value is more than $2,500, you may be sentenced to five years in jail plus fines. Criminal penalties generally apply to large-scale commercial piracy.

We know that illegal downloading of music is a widespread practice. It has become an international phenomenon, one that is hardly confined to college campuses. Its allure is clear: why would you pay for something—a song to load on your MP3 player or a movie to load on your laptop—when you can get it for free with a little exploration and few keystrokes? And why would you not share something for free with friends?

In answering those questions, the University appeals to what Abraham Lincoln once called "the better angels" of your nature and to your commitment to the culture of scholarship.

As communities of scholars and learners, research universities—such as NYU—have two primary missions: to educate students and to create knowledge. This latter mission involves the production of original scholarship and research. Accordingly it is accompanied by an enormous respect for proper recognition being given to the creator of those ideas and knowledge. In higher education, it is considered a grave act to take another's work without permission or attribution. At NYU, which also has large and renowned programs in the arts, this respect extends to the creation of new art.

Few in this community would uphold shoplifting CDs from a record store. And few would be content to see their own work—a paper, for instance, or a journal article, or a term project in a course—taken by someone else and used without permission.

Yet, in reality, that is what you do when you download copyrighted files illegally. However you may feel about the music or film industry or about their responses to piracy, when you download copyrighted files without permission, you are stealing the work of a director or a producer or an artist. It is not only wrong; it puts you at legal risk.

The Internet has brought unimaginable access to information and extraordinary flexibility and opportunities for exploration and communication. NYU wants you to take advantage of all that. But, just as you abide by certain standards of behavior for scholarship and for University life, so, too, should you abide by high standards when it comes to the intellectual property of others on the Internet.

Originally posted: March 2007. Updated: August 2014.

Editor's Note: For more information about peer-to-peer file sharing, including NYU's policies and procedures regarding the practice, see www.nyu.edu/its/p2p/.

July 01, 2014

New on Connect: NYU Classes Enhancements

A new article has been posted to Connect: Information Technology:

"We're Listening! Community Feedback Drives Enhancements to NYU Classes"

"One of the benefits of NYU Classes being built on Sakai, an open source platform, is the flexibility afforded in continually upgrading and enhancing the service. Since the University-wide launch of NYU Classes, the NYU Classes team has continued to develop the service, incorporating user feedback and deploying several enhancements over the course of the previous six months."

Read the full article here.

June 18, 2014

Multiple NYU Services Unavailable 6/20-6/22

Please be advised that ITS will be conducting maintenance at the South Data Center which will require an outage of multiple NYU services from Friday, June 20 at 8pm ET through Sunday, July 22 at 4am ET. The purpose of this shutdown is to permanently fix a valve that cracked in early January on a pipe connecting to the SDC water tower. During this scheduled maintenance window, the air conditioning will be shut down. As a result, most administrative systems, High Performance Computing, and other services will be unavailable during the shutdown. For details, please visit the IT Service Status website.

February 26, 2014

Nominate a Student for a 2014 ITS Computing Prize

ITS annually sponsors two student computing prizes: the Max Goldstein Prize and the George Sadowsky Prize. Nominations are open until the dates specified below, and can be submitted by any NYU community member.

The Max Goldstein Prize of $500 is awarded to an NYU undergraduate who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. Please send nominations — including the student's full name, school and class year, your relationship to the nominee, and a brief description of his/her accomplishments — to maxgoldsteinprize-group@nyu.edu by noon on Monday, March 24.

The George Sadowsky Prize of $500 is awarded to an undergraduate or graduate student who exhibits exemplary innovation in using the Internet for community service. Please send nominations — including the student's full name, school and class year, your relationship to the nominee, and a brief description of his/her accomplishments (including the website address) — to sadowskyaward-group@nyu.edu by noon on Monday, March 31.

December 04, 2013

New Symantec Endpoint Protection Available

A new version of Symantec Endpoint Protection (12.1.4) anti-virus software is now available for download by students, faculty, and full-time NYU staff from the Ask ITS area of NYUHome (NetID and password required). This new version will run on Mac Mavericks and Windows 8, as well as previous Mac and Windows operating systems. To download, find the Software channel in NYUHome's Ask ITS area, then click "Click here to download Symantec Endpoint Protection for Windows and Mac," and then download the version of the software for your operating system.

If you have any questions, or if you need additional assistance installing Symantec Endpoint Protection, contact the IT Service Desk.

November 27, 2013

Thanksgiving holiday schedule for ITS locations

The IT Service Desk will remain open 24x7 to field support requests via telephone and email throughout the Thanksgiving break. ITS Academic Technology Centers and CoLabs will follow a modified holiday schedule; see www.nyu.edu/its/labs for more information.

July 11, 2013

Explore the New ServiceLink Knowledge Base

The new NYU ServiceLink Knowledge Base, which replaces the previous Ask ITS Knowledge Base, offers a wealth of support resources for services provided by ITS, the Stern School of Business IT, the Decision Support Group for UDW+, PeopleLink (Human Resources & Payroll), and Sponsored Programs and Accounting, with additional services and departments coming soon. To help you find the information you need, the site offers a streamlined design and the ability to search for articles by service category and name, service provider, your location and role(s) at the University, and other filters.

Please note that the ServiceLink Knowledge Base is currently in a beta test phase. If you encounter any issues or have questions or feedback, please contact the IT Service Desk by sending email to AskITS@nyu.edu, or, in New York, by calling 212-998-3333. For contact information at NYU's global sites, please see www.nyu.edu/its/askits/helpdesk/.

May 24, 2013

New issue of Connect: IT at NYU

A variety of new articles have recently been added to Connect: IT at NYU, ITS' online magazine. This issue highlights the final phase of the transition from Blackboard to NYU Classes, including new enhancements for instructors and students. It also features articles about an innovative partnership between NYU and Codeacademy, a tech startup that teaches programming skills; a profile on BuTinah, NYU Abu Dhabi's globally recognized supercomputer; updates about ServiceLink and UDW+; and several recent technology-related events on campus. Click here to read the issue now.

April 22, 2013

Introducing the new NYU Login page

On the evening of Friday, April 26, NYU is launching an improved NYU Login page. The basic functionality of accessing a variety of NYU services with your NetID and password is staying the same, but the new page features enhanced compatibility for mobile devices and an updated visual design. We hope you enjoy this improved service.

If you experience any display issues when accessing the new NYU Login page, please clear your browser's cache and try again. If you have any other questions or feedback, please contact the IT Service Desk.

December 04, 2012

Read the Latest Connect: IT at NYU

A variety of interesting new articles are now available in Connect: IT at NYU. This issue highlights the "big switch" from Blackboard to NYU Classes by providing useful tips for students, faculty, and staff. It also features details about NYU ServiceLink, the University's initiative to improve customer service across several departments using new technology and procedures; a profile on NYU Mobile, the University's new custom-designed mobile app; information about the new collaboration and file sharing features of NYU Drive; important guidelines to help keep your data secure while traveling; an introduction to the new NYU Stream video streaming service; and more.

Visit Connect: IT at NYU to read the latest articles and browse the archives.

November 03, 2012

Post-Hurricane Sandy Instructional Support

In the aftermath of Hurricane Sandy, we want to help faculty and students as they re-enter post-hurricane academic life. Please visit the Post-Hurricane Sandy Instructional Support website for a list of services, resources, and approaches that you may utilize to support your post-storm efforts. In addition, the IT Service Center and Ask ITS knowledgebase remain available to the entire NYU community to provide support and answer your IT-related questions.

November 02, 2012

Celebrate GIS Day at NYU: Weds., November 14

Come celebrate the first annual GIS Day at the NYU Information Fair on Wednesday, November 14, from noon-3pm in the Research Commons on the 5th floor of Bobst Library. GIS Day is a worldwide celebration focused on geographic information systems (GIS). These systems are designed to capture, store, manipulate, analyze, manage, and present all types of geographically referenced data. Stop by this event to check out the information booths, see lots of maps, meet GIS faculty and professionals, and learn more about GIS tools and spatial data resources here at NYU.

To register and learn more, visit sites.google.com/a/nyu.edu/gisday/home.

September 10, 2012

Techtonic: Research and Teaching Tech Fair

The NYU Libraries and ITS are hosting the second annual Techtonic, a technology fair for faculty and graduate students, on Thursday, September 13th from 3-6pm in the Research Commons on the 5th floor of Bobst Library. ITS and Libraries staff will be on hand to answer questions, offer ideas, and give brief presentations on new and upcoming services and technologies offered to the NYU Community. Stop by and discover what the Research Commons has to offer you!

When: Thursday, September 13th, 3-6pm

Where: Bobst Library, 70 Washington Square South, Research Commons, 5th Floor

RSVP: sites.google.com/a/nyu.edu/techtonic/rsvp

For more information on Techtonic, please visit sites.google.com/a/nyu.edu/techtonic/.

July 24, 2012

Renovated IT Service Desk

After over a year of planning and two months of construction, the renovated IT Service Desk is open for business and better than ever. Prior to the renovation, community members in need of assistance had to call or stop by to make an appointment before they could meet with IT Service Desk staff. Now, due in part to new workspaces designed for one-on-one consultations, any community member who walks in with an IT-related issue can receive timely assistance. Learn more in Connect: IT at NYU »

July 15, 2012

Multiple NYU Services Unavailable 7/20-7/22

Please be advised that ITS will be commissioning generators at the South Data Center which will require an outage of multiple NYU services from Friday, July 20 at 8pm ET through Sunday, July 22 at noon ET. These generators are critical to providing continued systems availability to many NYU services in the event of an extended power failure at the South Data Center. For details, please visit the IT Service Status website.

July 14, 2012

Two ITS Labs closed Fri., July 20-Sun., July 22

The Fourth Street Academic Technology Center and Third Avenue CoLab will close on Friday, July 20, at 3:30pm ET due to ITS scheduled maintenance. They will reopen on Monday, following the summer schedule (see www.nyu.edu/its/labs/).

In addition, the Virtual Computer Lab (VCL) and ITS Print Service will be unavailable beginning Friday, July 20, 8pm ET until Sunday, July 22, 12pm ET along with a variety of other ITS-supported services. Please see the IT Service Status page for additional information.

June 04, 2012

Introducing the New NYU Directory

On June 1, 2012, the NYU Directory of staff, faculty, facilities, and students who choose to opt-in was significantly upgraded. The directory has long provided campus addresses, e-mail addresses, and telephone numbers, and now offers a variety of new features, including:

  • Improved information, fed directly from authoritative NYU data sources such as student and human resources systems
  • Enhanced searching capabilities using global location filters
  • The ability to add and update certain information, such as website addresses, preferred name, and preferred office phone number, via the NYU Start page

As before, the NYU Directory is available on the NYU website and via NYUHome. For more information, including detailed instructions on how to update your profile, visit www.nyu.edu/its/directory. If you have questions or feedback about this improved service, please contact the IT Service Desk.

June 03, 2012

New Digital Studio Website

Detailed information about the Digital Studio, a collaborative effort of ITS and the NYU Libraries, has moved from the ITS website to the NYU Libraries website: nyu.libguides.com/digitalstudio. The new site offers a variety of enhanced features, including Facebook and Twitter feeds and detailed information about staff expertise.

April 04, 2012

Appointment Slots in NYU Calendar

Did you know your NYU Calendar has its own appointment slot sign up page? Save time by setting up a block of appointments, then sending out the link to others so that they can select from the slots you've created. Learn more at the Official Google Blog, and sign up to the NYU Google Apps Updates group to receive periodic news and tips about the various NYU Google Apps (E-mail, Calendar, Docs, Groups, Sites, etc.).

March 02, 2012

Nominate a Student for an ITS Computing Prize

ITS annually sponsors two student computing prizes: the Max Goldstein Prize and the George Sadowsky Prize. Nominations — which can be made by any member of the NYU Community — are now open.

The Max Goldstein Prize of $500 is awarded to an NYU undergraduate who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. Please send nominations — including the student's full name, school and class year, your relationship to the nominee, and a description of his/her accomplishments — to william.fry@nyu.edu BY NOON ON FRIDAY, MARCH 16.

The George Sadowsky Prize of $500 is awarded to an undergraduate or graduate student who exhibits exemplary innovation in using the Internet for community service. Please send nominations — including the student's full name, school and class year, your relationship to the nominee, and a description of his/her accomplishments (including the website address) — to keith.whiteman@nyu.edu BY NOON ON FRIDAY, MARCH 23.

February 21, 2012

Teaching with Technology Conference

The NYU Center for Teaching Excellence is pleased to announce Teaching with Technology, a full-day conference on Friday, February 24 from 9:00am to 4:00pm. This event will feature presentations by current NYU faculty on their experiences incorporating technology into their classrooms, as well as information on basic and advanced learning technologies. Speakers will include Kenneth Perlin, Jan Plass, David Schachter, Clay Shirky, Diana Taylor, among others. A Resource Fair showcasing technologies available to the NYU teaching community also will take place. All attendees are eligible to participate in a special raffle with prizes including an iPad, iPods, and gift certificates.

NYU Faculty and Graduate Students are invited to participate in this program, sponsored by the Center for Teaching Excellence. Breakfast and Lunch will be provided. Enrollment limited. For more information, see the Center for Teaching Excellence website.

This conference is co-sponsored by the following: Center for Teaching Excellence, Graduate School of Arts and Science, College of Arts and Science, NYU Libraries, NYU Teaching Technology Committee, Information Technology Services, and Global Technology Services.

December 20, 2011

New Issue of Connect Magazine Now Available!

The latest edition of the ITS magazine, Connect: Information Technology at NYU, is now available. This issue highlights the monumental task of transferring every NYU E-mail and Calendar account to Google Apps for Education. It also features useful tips on data privacy and security; NYU's new Spatial Data Repository, which greatly facilitates the scholarly use of location-based data; campus-wide improvements to NYURoam, the University's wireless network; and exciting success stories about NYU Stern garnering an innovation award and national media attention for their iPad course pack project, and an NYU professor using NYU's high performance computing resources to conduct research that earned him the Nobel Prize in Economics.

To read the full issue, visit www.nyu.edu/its/connect/.

We hope you enjoy this issue of Connect. As always, we welcome any comments, questions, or feedback you may have, as well as ideas for future issues: its.pubs@nyu.edu.

November 18, 2011

IT Service Desk Renovation: Now Complete


UPDATE: The IT Service Desk has now reopened and resumed its normal walk-in hours.


Please note that the NYU IT Service Desk at 10 Astor Place, 4th floor, will be temporarily relocated as improvements are made to the facility from November 21, 2011 through early February, 2012.

During construction, the IT Service Desk will still be available to assist you online at askits.nyu.edu, by telephone at 212-998-3333, and by email at AskITS@nyu.edu.

If you need in-person assistance, please visit the ITS CoLab at 75 Third Avenue, Level C3, on the corner of E. 12th St. (Open Monday-Friday from 7am to 10:30pm, and Saturday-Sunday, noon to 8pm.)

The IT Service Desk will return to its renovated home at 10 Astor Place in early February, 2012. Updates will be posted to the ITS website as they become available. Thank you for your patience during this transition!

November 17, 2011

Subscribe to IT Service Status Notifications

To stay up to date with the latest IT service maintenance notifications and incidents, you can subscribe to one or more email lists to automatically receive the messages that are posted to the IT Service Status page. You can choose to receive all notifications, or just a summary or subset relating to certain types of IT services (e.g., Academic, Administrative). For more information and instructions, see Subscribe to IT Service Status Notifications.

August 28, 2011

ITS/NYU System Restoration Schedule: August 28 & 29

As reported earlier, ITS is in the process of restoring the key NYU systems that were brought down Saturday, August 27 to protect against potential data loss. We anticipate that these systems will be available as follows:

BY SUNDAY, AUGUST 28 AT MIDNIGHT EDT:
- Abu Dhabi Echo 360 Services
- Blackboard Collaboration Server
- Dental applications
- Digital Library services
- fame
- Faculty Digital Archive
- Luna Insight
- Lyris Lists
- Mediease
- myTime
- Novell file service
- Nursing School website
- NYU Traveler
- PASS
- Payment Gateway
- ProjTrak
- Remedy
- Spatial Data Repository
- SIS and Albert
- Star Rez
- UDW and Brio
- Virtual Computer Lab (VCL)
- Windows file share
- Workflow applications

BY MONDAY, AUGUST 29 AT 8:30AM EDT: - Advance Fundraising
- Document management (Interwoven)
- EPM/BPM
- HRIS
- Hyperion
- ITS-managed departmental systems
- Remaining administrative applications

BY MONDAY, AUGUST 29 (EXACT TIME TBD):
- High Performance Computing clusters

Thank you again for your flexibility and support as we worked to keep NYU's systems safe, and as we finish restoring them to normal.

August 26, 2011

UPDATE: NYU/ITS System Restoration Underway

ITS is pleased to announce that we are now beginning to restore the key University systems that were brought down Saturday to protect against potential data loss.

We expect to publish the schedule of availability of those systems on the ITS System Status page at approximately 9:00pm EDT. We aim to have key applications available for use during at least part of the business day Monday in NYU Abu Dhabi, at the NYU global sites in Europe, and in NYC. Successful completion of this process will depend on the continued stability of electrical power in downtown Manhattan.

Thank you for your flexibility and support as we worked to keep NYU's systems safe, and as we restore them to normal.

--Original Message --

ALERT: Unscheduled System Outages this Weekend

In anticipation of power outages at several of NYU's data centers due to Hurricane Irene, ITS will be preemptively shutting down some systems in order to ensure no loss of data or system damage. Some systems at NYU will be unaffected, as they receive alternate power from the NYU cogeneration plant. For full details, please see the ITS System Status page.

June 01, 2011

NYU E-mail and Calendar Have Gone Google

Communication and collaboration at NYU are now easier. All currently active "@nyu.edu" email and Meeting Maker calendar accounts have now been migrated to NYU Google Apps for Education. Visit the NYU Google Migration website to learn more about this exciting transition.

Please Note: As the migration approaches, a number of community members have reported receiving sophisticated phishing scam e-mails. Most claim to be from an official NYU source and ask you to e-mail or click a link to provide your information, including password — NEVER reply to or click a provided link if you receive a message like this. Neither NYU nor Google will ever ask for your passwords. See the ITS Computer Security Alerts blog for details.

May 31, 2011

Files 1.0 Service Retirement

The Files 1.0 service is currently in the process of being retired. Over the next several days, ITS will be moving files from Files 1.0 to Files 2.0. Transferred files will be stored in your account on Files 2.0. If the same file exists on Files 2.0, the transferred file will be appended with a unique name.

To access your transferred files, simply log into Files 2.0 with your NetID and password at https://files.nyu.edu, or via the Files 2.0 channel in the NYUHome Files tab. (Note that it may take up to a week for all files to be transferred. You may experience an error if you attempt to open a file that is still in the process of being migrated; if so, wait one hour and try again.)

Web pages and sites previously located at http://homepages.nyu.edu/NetID will be automatically be forwarded to http://files.nyu.edu/NetID/public/ (where NetID is your NYU NetID in lower case). Although these redirects will work for the foreseeable future, we do encourage you to update any links to your pages and site you may have published or otherwise distributed.

For more information on the Files 1.0 retirement, please visit the Ask ITS knowledgebase.

May 13, 2011

Print Service Upgrade: Download New Software May 20

The ITS Print Service, which allows you to send documents over the NYU network to printers at ITS locations around campus, is being upgraded on Friday, May 20th. On that day, we will post new software that must be downloaded and installed in order to continue using the ITS Print Service.

For instructions, visit the ITS Print Service Software Setup page anytime on or after May 20th. (Note that the new software will not be available for download until that day; you should continue using the current software until then).

April 22, 2011

Qualtrics: A Survey Tool with Many Uses

Are you a faculty member doing a research project? A student working on a web survey for a class assignment? An instructor seeking feedback from your students? An administrator looking for input from colleagues on an office initiative? Try Qualtrics, a web survey tool provided by The Data Service Studio (a joint ITS and NYU Libraries facility) for use by most NYU community members. Qualtrics is a powerful resource for research and scholarship, but is also an easy-to-use tool for course evaluations, voting, RSVPs, and other types of data collection.

Surveys built with Qualtrics are highly customizable and professional, with dozens of question types and features to make your survey look and — more important — act exactly as you've envisioned it. The intuitive user interface and library of ready-to-use survey questions make it easy for beginners to use, while advanced features like logic and piped data facilitate even the most complicated surveys. Accounts are private and secure, but still allow for easy sharing of surveys with others. Distribute your survey with a simple link or upload a list of email addresses and send custom messages and links to survey participants. The data you collect is easy to view and filter within Qualtrics, and can be downloaded to Excel, SPSS, PDF, and other programs.

Support is available through the Data Service Studio (see nyu.libguides.com/survey), but you can get started right away — just visit the NYU Survey Service (Qualtrics) channel in the Research tab of NYUHome or use your NetID and password to log in at nyu.qualtrics.com.

April 06, 2011

Brio Global Dashboard Upgrade Training

The Controller's Division (a unit of Financial Operations & Treasury) Communications & Training Department will be offering hour-long training sessions to demonstrate the change points that have been introduced to the Standard Reports.

Please sign up for FIN 101.1: Brio Global Dashboard Upgrade available through the iLearn course catalog.

To sign up for one of the training sessions, please log in to home.nyu.edu, click the Work tab, and scroll down to find the NYUiLearn login box.

The sessions will be offered at the following days & times:

Wednesday, April 13: 1:30pm to 2:30pm
Friday, April 15: 10:30am to 11:30am
Monday, April 18: 11:00am to noon
Wednesday, April 20: 11:00am to noon

Additionally, the eLearning material (FIN 100: Basic Brio Reporting) will be available in the NYUiLearn system in early May.

March 28, 2011

New Issue of Connect Magazine Now Available

The latest edition of the ITS magazine, Connect: Information Technology at NYU, is now available. This issue features fascinating articles and a podcast with a shared theme — the intersection of technology and education.

The technological advances employed today in the classroom, in research, and in pedagogy help us explore multimedia in teaching, connect with others across the globe, and share knowledge with those who have similar interests. It facilitates our scholarship, improves academic discourse, and invites discussion and collaboration. Through the articles in this issue, you'll learn about some vanguard ideas, projects, and innovations, as well as practical resources for making the way you use technology more secure.

We hope you enjoy this issue of Connect. As always, we welcome any comments, questions, or feedback you may have, as well as ideas for future issues. Please email them to its.pubs@nyu.edu.

March 07, 2011

Nominate a Student for an ITS Prize

Each spring, ITS invites nominations of NYU students for two prizes. Nominations are accepted from any member of the NYU community. The deadline for nominations is Friday, March 25.

The Max Goldstein Prize

The Max Goldstein Prize is awarded to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. The prize consists of a cash award of $500.

Please send nominations for the Goldstein Prize to William Fry, ITS Student Technology Services, at william.fry@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

The George Sadowsky Prize

The George Sadowsky Prize of $500 is awarded to a graduate or undergraduate student who exhibits exemplary innovation in using the Internet for community service.

Nominations for the Sadowsky Prize should be sent to Keith Whiteman, Office of the CITO, 10 Astor Place, 5th Floor, or via email to keith.whiteman@nyu.edu. Please send a description of the nominee's work/project, contact information (mailing address, phone number, email) for both the student nominee and the nominator, and a description of the relationship of the nominator to the nominee. If a website is involved in the project, please send the website address as well.

March 01, 2011

VCL Help Sessions at the ITS Labs

Continue reading "VCL Help Sessions at the ITS Labs" »

January 14, 2011

Validate New 'nyu' Security Certificate

The next time you access NYURoam, the University's secure wireless network, you may be presented with a dialog box asking you to validate a new server certificate. If prompted, simply verify and accept the new certificate and log on as usual; no further action is necessary.

The VeriSign security certificate used as part of the authentication process when accessing the NYURoam wireless network is periodically replaced by a new certificate. For more information, and for examples of the type of message you might see on Windows and Macintosh computers, please visit Ask ITS.

September 01, 2010

New NYU Survey Service (Qualtrics) Now Available

The new NYU Survey Service provides Qualtrics, a tool for creating and administering web-based surveys for research, teaching, and administrative needs. This service is now available to current faculty, retired faculty, administrators, staff, and students in degree programs. Authorized NYU community members can access the NYU Survey Service through the Research tab in NYUHome (home.nyu.edu). (Stern affiliates should use Surveys@Stern: https://w3.stern.nyu.edu/simon/LoginForm.html). Log in using your NYU NetID and password.

The NYU Survey Service (Qualtrics) is provided jointly by ITS and the Division of Libraries, via the Data Service Studio (DSS). Support for this service is available at nyu.libguides.com/survey and through the DSS by sending email to data.service@nyu.edu, calling 212-998-3434, or visiting the 6th floor of Bobst Library (70 Washington Square South) during business hours. Current hours can be found at library.nyu.edu/about/access.html.

February 23, 2010

Call for Student Prize Nominees

Nominate a Student for the Goldstein or Sadowsky Prize

Each spring, ITS invites nominations of NYU students for two prizes. Nominations are accepted from any member of the NYU community.

The Max Goldstein Prize

The Max Goldstein Prize is awarded to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. The prize consists of a cash award of $500.

The deadline for nominations is Friday, March 19. Please send nominations for the Goldstein award to William Fry, ITS Student Technology Services, at william.fry@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

The George Sadowsky Prize

The George Sadowsky Prize of $500 is awarded to a student who exhibits exemplary innovation in using the Internet for community service.

Nominations may be sent by Friday, March 19, to Heather Rogers, Office of the CITO, 10 Astor Place, 5th Floor, or via email to heather.rogers@nyu.edu. Please send a description of the nominee's work/project, contact information (mailing address, phone number, email) for both the student nominee and the nominator, and a description of the relationship of the nominator to the nominee. If a website is involved in the project, please send the website address as well.

August 28, 2009

Symantec Antivirus Incompatible with Snow Leopard

During testing, ITS has noticed that Symantec Antivirus 10.2 for Mac is incompatible with the latest Mac operating system Snow Leopard. We have been working with Symantec on a solution and hope to publish a fix in the coming days.

Continue reading "Symantec Antivirus Incompatible with Snow Leopard" »

June 29, 2009

New Virus Protection and
Anti-Spyware Software Available

Symantec Endpoint Protection is now available for download via the Ask ITS area of NYUHome. It is available under an NYU site license, and may be downloaded and used by current faculty, staff, and students. It provides both antivirus and anti-spyware protection for Windows computers.

Endpoint Protection replaces Symantec Antivirus Corporate Edition for Windows, and ITS recommends that eligible members of the NYU community using the earlier product upgrade to this newer product. Symantec Antivirus Corporate Edition v10.2 (also available via NYUHome) continues to be the version recommended for Macintosh computers.

To access the software, log in to NYUHome (http://home.nyu.edu) and click the Ask ITS link. In the ITS Software channel (upper left of the page), click "Anti-Virus & Anti-Spyware Software" to open the ITS-Licensed Computer Security Software page.

If you need additional information or assistance, please contact ITS Client Services at 212-998-3333 or at AskITS@nyu.edu.

May 08, 2009

Welcome to the Spring/Summer Edition of Connect!

The Spring/Summer 2009 edition of the ITS magazine, Connect: Information Technology at NYU, is now online.

This newest issue of Connect offers a look at some of the fascinating work taking place every day at NYU, and the innovative ways in which information technology (IT) is being used to accomplish it -- in research, teaching & learning, administration, communication & collaboration, and other areas.

Beginning with this issue, Connect is moving away from print distribution to a primarily online format, becoming a web-only publication, while also retaining options under which you can download and print your own copy. We hope you find the transition a smooth and useful one.

January 16, 2009

January 20 Presidential Inauguration: TV and Webcast Viewing from On-Campus

On Tuesday, January 20, NYU community members on campus can watch the Inauguration ceremony from specially set-up viewing centers, academic and administrative buildings across campus, and residence halls. In addition, if you are on campus and can't make it to one of these locations, you can view the Inauguration via live web streaming from your NYU-NET-connected computer.

Please note that this live webcast, courtesy of NYU-TV and ITS, is for viewing from on campus. Due to great public interest in this historic event, our video streaming service may experience very heavy loads. We ask for your patience and understanding, should you encounter any performance reductions. NYU community members who are off campus are encouraged to view the Inauguration via TV or the Internet-based video streams at such public sites as CNN, ABC, CBS, Fox, etc.

Extended coverage begins at 10 a.m., and the ceremony itself starts at 12 noon. For event details and further information, including the link to the on-campus webcast, visit the Office of Civic Engagement website at www.nyu.edu/civic.engagement/inauguration2009.html.

August 20, 2008

Administrative Systems Maintenance, Sat., 8/23

A number of ITS-supported administrative services will be unavailable from 8:00am to noon on Saturday, August 23 , while required system maintenance work is performed. For information updates, please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

July 31, 2008

NYUHome Email Overnight Maintenance, Fri., Aug. 1 at 8pm

There will be brief, intermittent interruptions of NYUHome email service overnight on Friday, August 1 beginning 8pm and continuing to Saturday morning, August 2 at 8am, while important system maintenance is performed. For information and updates, please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to AskITS@nyu.edu or, once the maintenance period has begun, call 212-998-3333.

May 29, 2008

Albert, Torchtone & SIS Maintenance, Sat., 5/31

Albert, Torchtone and the Student Information System (SIS) will be unavailable on Sat., May 31 from 8am to 8pn, while an important software upgrade is performed. For information updates. please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

April 24, 2008

Albert, Torchtone & SIS, 4/26

Albert, Torchtone and the Student Information System (SIS) will be unavailable from Sat., April 26 at 9am until Sun., April 27 at 9am, while an important software upgrade is performed. For information updates. please check the ITS Network & System Status page (www.nyu.edu/its/status/).

Thank you for your cooperation, and our apologies for any inconvenience that this may cause. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

March 03, 2008

ITS Scheduled Maintenance, Sun., Mar. 9

A number of ITS-supported administrative services will be unavailable on Sunday, Mar. 9, from 7:00am to 7:00pm, while required system maintenance work is performed. Please check the ITS Network & System Status Page (www.nyu.edu/its/status/) for additional information, including a full list of the affected systems.

Thank you for your cooperation and support. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

November 02, 2007

Leopard OS X 10.5 Installation Turns Off Firewall

According to several security websites, upgrading to Apple's newest operating system, Leopard OS X 10.5, shuts off some basic security controls. Namely, it appears that upon installation, the default firewall rule in Leopard is "Accept all incoming connections".

This setting is highly risk since it exposes the computer to a possible network-based attack. It is recommended that the firewall rules are reviewed on all Macintoshes with Leopard installed. The firewall should be set to a more restrictive setting such as "Block all incoming connections" or "Only allow connections to these applications / services"

To do so in Leopard, go to System Preferences > Security > Firewall, change the setting to either of the aforementioned, and then save all changes.

October 30, 2007

NYURoam Wireless Enhancement

ITS is significantly enhancing the NYURoam network by upgrading the wireless infrastructure to include new 802.11a radio interfaces at all NYURoam locations. The work is nearly complete, with just a few remaining locations at the Dental Center scheduled for completion in the next week or so.

Typically, wireless cards that are 802.11a compliant will default to the newer, less congested radio frequency. If you are using an 802.11b/g wireless card, you may also experience improved network performance as those with newer cards move to 802.11a connections.

For a list of the more than 100 NYURoam locations, visit www.nyu.edu/its/wireless/locations/ .

Please note:
Apple users currently do not have the capability of configuring their wireless cards to use NYURoam's 802.11a capability.

IEEE 802.11 is the set of standards for wireless networking transmission methods.

September 19, 2007

Storm Worm Impacts NYU Email

Over the past two weeks, the primary NYU email gateways have been beset by an unprecedented amount of spam resulting from a malicious program called the Storm worm. As a result, you may be receiving an error message like "remote host not responding" or experiencing delays in the sending or receipt of mail.

The Storm Worm has been disrupting email operations at colleges and universities, corporations, commercial Internet service providers and elsewhere for months. It is used to swamp mail gateways with spam, rendering the services unable to perform normally.,

ITS is taking steps to mitigate the problem, but intermittent delays may continue to happen for awhile, usually lasting less than a minute. If you do get an error message like the one above, please wait a few moments and try again. Please keep in mind that no mail is being lost, it is simply delayed until it can be properly sent and received.

Thank you for your cooperation. For additional information on the Storm Worm, please see the articles at http://www.securityfocus.com/news/11482 and http://www.informationweek.com/news/201804528 . And for assistance, please contact ITS Client Services. You can reach us via Ask ITS (AskITS.nyu.edu), email (askits@nyu.edu) or phone (212-998-3333).

July 19, 2007

About the Apple iPhone

ITS is in the process of evaluating the recently introduced Apple iPhone, a widely publicized mobile PDA device which uses the AT&T network for voice and data services.

You should be aware that Apple & AT&T's initial release of iPhone service is aimed at personal use, rather than at seamless, reliable, standards-based integration with services that may be provided by institutions like ours, including NYURoam, NYU Email, Meeting Maker and so forth. AT&T does not yet offer corporate or institutional account management for iPhone service.

Although iPhone may be a great choice for your personal purpose, iPhone unfortunately does not yet qualify for inclusion among NYU-supported mobile PDA devices. We are not yet able to migrate service or phone numbers to iPhones from other NYU-sponsored or personal cell phones or PDA devices, or to provide University coverage of ongoing iPhone service fees.

We hope future releases of iPhone will better accommodate integration with organization-provided services such as ours. We will continue to monitor changes to the iPhone and its capabilities and to seek effective ways to integrate it with NYU services.

For more information about mobile PDAs at NYU, please visit the ITS Website at www.nyu.edu/its/pda/

If you are interested in learning more about our evaluation, or have comments, please email your questions and feedback to its.mobile@nyu.edu. You can also contact us via the Ask ITS area in NYUHome or by calling ITS Client Services at 212-998-3333.

We will continue to update the NYU Community as more information becomes available.

July 02, 2007

July 4th Holiday Hours at ITS

On Wednesday, July 4th, all ITS lab facilities will be closed in observance of Independence Day. The normal summer labs schedule will resume on Thursday, July 5th.

The ITS Client Services Center will be open for telephone (212-998-3333) and email support from noon to 8:00am on Wednesday, July 4th, but closed for walk-in assistance at 10 Astor Place. Normal telephone, email, and walk-in hours will resume on Thursday, July 5th.

Enjoy the July 4th holiday!

June 27, 2007

06/28 5:50pm UPDATE: Power restored to Fairchild Build.

On 06/27, the 7 E. 12th Street Fairchild Building will be temporarily without power as of 3PM EST while transformer repairs are conducted by ConEd. The impact on ITS services as result of this outage should be minimal or none.

Power is expected to be fully restored on 06/27 at 5PM EST. However, please bear in mind that the ETR could be extended, so plan accordingly.

Please visit this site to receive the latest updates on the temporary power outage.

Continue reading "06/28 5:50pm UPDATE: Power restored to Fairchild Build." »

June 19, 2007

NYU Meeting Maker Calendar Survey

ITS recently upgraded NYU's faculty and staff calendar system, Meeting Maker. In order to refine and improve our process for introducing new services, we'd like to learn more about our clients' experiences with both the new version of Meeting Maker and the upgrade process.

If you use Meeting Maker, please assist us by taking a few minutes (we estimate less than five) to complete our online survey.

If you have questions or need additional assistance with Meeting Maker, visit http://www.nyu.edu/its/meetings/ or send email to meetingmaker.help@nyu.edu.

Thank you!

May 24, 2007

Microsoft Outlook "winmail.dat" Issue

If you use the Microsoft Outlook email client and the people that you send email messages to report that your messages are arriving as "winmail.dat" files instead of text, do the following:

  • Open the Outlook Tools menu, select Options, then Mail Format.
  • If you see a "Compose in this message format" option, select Plain Text or HTML.
  • If you see "Send Mail as Rich Text Format (RTF)" and "Let Outlook choose best format" options, make sure they are NOT selected.

If you require assistance with this issue, contact the ITS Client Services Center at 212-998-3333.

May 21, 2007

ePASS Administrative System Upgrade

ePASS, an NYU administrative system that enables individuals to update certain information in their own Human Resources records, has been upgraded to offer enhanced compatibility for both Macintosh and Windows computers. The application now works with the following web browsers:

  • Windows: Internet Explorer (6.0 minimum) and Firefox web browsers.
  • Macintosh OS X: Safari, and Mozilla-based browsers Mozilla and Firefox

NYU staff that are eligible for ePASS can access the system via the Administrative Systems channel within the Work tab of NYUHome.

If you have questions, suggestions, or comments about ePASS, please send email to: pass.system@nyu.edu.

May 15, 2007

ITS Scheduled Maintenance, Sun., May 20

A number of ITS-supported administrative services will be unavailable on Sunday, May 20, 2007 from 8am to noon while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please send email to its.mainframe.pci@nyu.edu.

The following systems will be affected and are likely to be unavailable for the full maintenance window:

  • SIS, Torchtone & Albert, including SCPS Albert
  • HRIS
  • PAF
  • ITS mainframe, including Teleview, CICS, WYLBUR, TSO
  • Mainframe/network printing
May 08, 2007

ITS Scheduled Maintenance, Sat., May 12

A number of ITS-supported Workflow-based administrative services will be unavailable on Saturday, May 12, from 8:00am-4:00pm, while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please send email to its.maintenance@nyu.edu.

The following systems will be unavailable while the work is being performed:

  • BIA
  • Capital Projects
  • eReports
  • Grants Management
  • JEMS
  • ModTrak
  • OAA Application
  • PASS & ePASS
  • Payment Image Retrieval System
  • ProjTrak
  • Sallie Mae
  • ServTrak
  • Tuition Remission
March 19, 2007

Call For Nominations: Sadowsky Prize

ITS is seeking nominations for the George Sadowsky Prize of $500 to a student who exhibits exemplary innovation using the Internet for community service. The deadline for nominations is Monday, April 2nd. Nominations may be sent to Heather Rogers: heather.rogers@nyu.edu in ITS. Please send a description of the nominee's work/project (include website if applicable). Please highlight how the work is innovative in its use of the Internet and how it serves the community. Also send contact information (mailing address, phone number, email address) for both the student nominee and the nominator.

George Sadowsky worked at NYU in Information Technology leadership for 10 years and made tremendous progress with the advancement of computing and connectivity for education. In addition to his NYU efforts, he worked globally with a number of different organizations to promote the use of the Internet around the world, especially to those neediest countries where technology is farthest behind. He retired from NYU in 2001 but continues his work as an "Internet evangelist" to this day.

March 07, 2007

Daylight Saving Time Changes

As a result of the Energy Policy Act of 2005, Daylight Saving Time will begin three weeks earlier this year, on Sunday, March 11th, and end one week later, on Sunday, November 4th. Many electronic devices (desktop and laptop computers, handheld devices, clocks, DVD, CD and game players, etc.) are programmed to know when the traditional DST begins and ends, but some may not be prepared for this change. To help ease this transition, take the steps described below.

ON OR BEFORE MARCH 10TH

  • ITS strongly recommends that you back up your data on both handheld and computing devices such as laptops and desktops.
  • Check to see if your device manufacturers have released DST patches.
    • Microsoft released a DST patch for Windows XP in February (http://support.microsoft.com/gp/dst_topissues). To make sure the patch is installed, run Windows Update before March 11th. To run Windows Update, open the Start menu, select Settings, then Control Panel, then Automatic Updates. Check for updates and turn on Automatic Updates if not already activated.
    • Apple released a DST patch for Macintosh OS X in February (http://docs.info.apple.com/article.html?artnum=305056). To make sure the patch is installed, run Software Update before March 11th. To do so, open the Apple menu at the upper left of your screen, select Software Update, and install the updates that appear.
    • Additional patches are listed at the end of this message, but this list is not exhaustive--search your device manufacturers' websites for complete information.

ON OR AFTER MARCH 11TH

  • Check all of the electronic devices you use, and if they have not been automatically updated to the correct time, manually set their clocks one hour forward. Please note that some of these devices may automatically reset their clocks on April 1st, 2007 (the old DST date), so you may need to manually correct these devices again at that time. The same may be true for the October 28th/November 4th change.
  • As a precaution, consider confirming via email or phone any appointments that occur during the following time periods. (Please note that people who use Meeting Maker to schedule appointments during these time periods with people in countries or regions that do not use DST may notice discrepancies and should manually confirm these meetings.)
    • March 11th through the first week of April 2007 (in future years, the period between the second Sunday of March and the week following the first Sunday of April)
    • October 28th-November 4th, 2007 (in future years, the period between the last Sunday of October and the first Sunday of November).

IMPORTANT NOTES

ITS does NOT anticipate DST-related issues with NYUHome or Blackboard, with NYU's data and voice networks, or with our administrative applications (SIS, Albert, HRIS/PASS, fame, Advance, Data Warehouse, BIA, eReports, Brio, Remedy, etc.).

ITS also does not anticipate DST-related issues with Meeting Maker 7.5-8.5 (aside from the potential international meeting issue described above). If you use Meeting Maker v. 7.5-8.5 and synchronize with a handheld device, please do NOT update your handheld device with any DST-related patches. If you have already patched your handheld, be sure to confirm any meetings scheduled during the spring transition period described above (see below for instructions). A new version of Meeting Maker is expected to be available soon. This upgrade, along with new synchronization software, will address long-term DST issues (including the upcoming fall change).

ADDITIONAL UPDATES

Please note that this list is not exhaustive--search your device manufacturers' websites for complete information.

For Handheld Owners Who Have Already Applied the DST Patch

As noted above, people who use a handheld to synchronize with Meeting Maker should not install any DST-related patches. If you have already applied the DST patch to your handheld, follow these steps ON OR AFTER MARCH 11th to determine whether the update will cause any problems when synching with Meeting Maker. Note that ITS has based this assessment on Treo handhelds, but the same procedure should work on other brands as well.

  1. Create a test meeting in Meeting Maker that is scheduled between March 11th and April 1st.
  2. Sync your handheld with Meeting Maker.
  3. Check the time of this meeting on your handheld and make sure that it matches the time in Meeting Maker.
  4. Now create a meeting on your handheld that is scheduled between March 11th and April 1st.
  5. Sync your handheld so that the meeting appears on Meeting Maker.
  6. Check the time of this meeting on Meeting Maker and make sure that it matches the time on your handheld.
  7. If all the times match, then you should not have any issues.
  8. If there are discrepancies, then you will need to manually correct any mistakes that are made by the synchronization. (Alternatively, Treo owners can perform a hard reset to remove the DST patch--this will not work on other brands of handhelds).

In the event that your handheld does not update its clock properly when DST begins on March 11th, you can manually update the time (see below).

How to Manually Change the Time on your Handheld Device

Blackberry

  1. From the home screen on the Blackberry, go to the Options icon. (Note: On newer Blackberries, the Options icon is located in a folder called Settings.)
  2. In the Options menu, go to Date/Time.
  3. Scroll until the cursor is on the hour of the displayed time.
  4. Click the wheel and select Change Options.
  5. Scroll to change the hour, then click the wheel again.
  6. Click the Back button and select Save.

Palm OS (Treo)

  1. From the home screen on the Treo, go to the Pref icon. (Note: At the top right corner of the screen, make sure All is selected.)
  2. In the Pref menu, go to Date & Time.
  3. For Treo users, make sure to uncheck the checkbox next to "Get date & time from mobile network" before manually setting the time.
  4. Click Done when finished.

Windows Mobile

  1. Click the Start menu at the top left corner of the screen and go to Settings.
  2. Click the Settings tab on the bottom of the screen and go to Clocks & Alarms.
  3. Manually set the time and click OK at the top right when done.
  4. Click Yes to save the changes.

Spring Break Schedule at ITS Labs

From Monday, March 12 through Sunday, March 18, the ITS lab facilities will follow a modified Spring Break schedule:

The normal schedule at all labs will resume on Monday, March 19, 2007.

February 13, 2007

Instructional Technology Fellowship

Faculty with ideas for using technology to achieve a pedagogical impact should consider applying for the Spring 2007 Instructional Technology Fellowship. The fellowship is a chance for faculty members to work one-on-one with a team of experts from ITS Faculty Technology Services on the meaningful integration of technology into their courses. Faculty who are selected will also be able to improve overall technology skills and awareness through the fellowship process. No prior technical skills are required. Faculty need only have an interest and willingness to learn and apply new technologies in a real instructional situation and be teaching during the Summer 2007 or Fall 2008 semesters. Interested candidates should visit (Ed: website no longer available).

Renovation & New Equipment at Third Avenue Center

The east wing of the ITS student computing center in the Third Avenue North Residence Hall has recently been renovated. The improved lab now features approximately 100 Apple and Dell computers, as well as a 16-computer video production studio and several flatbed scanners. A lounge and three new meeting rooms have been added to the area around the lab, featuring new audioconferencing equipment, whiteboards, and NYURoam wireless access. New loaner laptops are now available for students to use in the lounge.

In addition to the new technology, the interior design of the east wing lab has been updated with an attractive Art Deco look. The renovation, which will be extended to the lab's west wing this summer, is part of an ongoing effort to keep the four ITS computer labs up-to-date with evolving student computing requirements. ITS encourages students to stop by to see the changes; the lab is located at 75 Third Avenue on level C-3, and is open 24/7 during the regular semester.

NYUHome Version 6.0 Released

NYUHome 6.0 was released on Friday, February 2nd. This exciting new version of NYU's web portal (http://home.nyu.edu) features the following enhancements:

  • Deluxe, customizable style themes, featuring bold colors, beautiful photos, and useful icons (available under Preferences > Your Style Theme)
  • The Library channel under the Research tab now offers a vastly improved interface for searching references, databases and e-journals, a Library Info quick reference, and the Liblink blog
  • Email storage size (quota) raised from 100MB to 250MB
  • A handy vacation message start- and end-date option under 'Preferences > Vacation message
  • New Stern tab (for Stern undergraduates only)
  • A Student Health & Wellness channel, which provides quick access to the Student Health Center, Student Health Insurance, the NYU Wellness Exchange, and much more
  • Expanded content in the Computer Security Alerts and ITS News & Alerts channels

Internet Explorer 7 Update

In November 2006, Microsoft released Internet Explorer 7 (IE7), which includes several important security features and updates. The browser is designed to protect against unauthorized ActiveX scripting and phishing scams, and provides a new menu bar to manage add-on web browser applications.

ITS initially recommended that the NYU community continue to use IE6 while we evaluated the browser's compatibility with NYU services. Our tests have not yet shown significant incompatibility with our major administrative systems or the NYU network, so you may now install IE7 and take advantage of the security features and updates it offers. As is always the case, please proceed with care prior to upgrading software on your computer by backing up important data. We will continue to monitor our systems and test IE7 for potential impact, and welcome your feedback with any problems you might encounter: 212-998-3333. For more information about IE7, visit the Microsoft website at http://www.microsoft.com/ie/ .

February 12, 2007

ITS Scheduled Maintenance, Sun., Feb. 18

A number of ITS-supported administrative services will be unavailable on Sunday, Feb. 18, from 7:30am to 4:00pm, while required system maintenance work is performed. Thank you for your cooperation and support. Should you have any questions or concerns, please email them to its.maintenance@nyu.edu.

The following systems will be unavailable while the work is being performed:

- fame, Brio, HRIS/PASS, BIA, Tuition Remission, Payment Image Viewing and other NYU Workflow applications
- eReports
- University Data Warehouse
- Advance
- Sallie Mae
- Remedy & Remedy-integrated knowledge base
- Mediease, Tracks (Health Services); IQSessions, Exprod (Dental School); ADB; FRDB; OneStep; Accounting Reconciliation; Paybase; Housing Management, Residence Life, Adastra, OHM, Columbus

February 10, 2007

Albert & TorchTone Maintenance, 2/16-2/20

Albert, TorchTone and online SIS will be unavailable from Fri., Feb. 16 at 5pm until Tues., Feb. 20 at 8am while important updates are performed. Thank you for your cooperation. Details and information updates...

January 31, 2007

ITS Scheduled Maintenance: 2/2

The first Friday evening/Saturday morning of each month is ITS' maintenance window to maintain and improve selected University services. This Friday, February 2, ITS will be performing work on NYUHome starting at 8:00pm and continuing until midnight.

Continue reading "ITS Scheduled Maintenance: 2/2" »

December 20, 2006

New Podcasting Resources

**** Students ****
A new Podcasting Production Studio for students has been created at the ITS Multimedia Lab. The Multimedia Lab is located in the Education Building at 35 West 4th Street, on the second floor. The Macintosh-based system provides a variety of software and hardware to meet the needs of both experienced and novice podcasters. Staff will be on-hand to guide students through the process, and electronic guides and tutorials are also available. For more information about podcasting resources on campus, visit www.nyu.edu/podcast/.

**** Faculty ****
Want to make a podcast of your classes? Campus Media maintains several carts equipped with Macintosh computers and microphones, as well as a portable solution (an MP3 recorder and a lavaliere microphone) so that you can record your class and have it posted on to the Internet for your students. Want to learn more? Call Campus Media at 8-2655, visit www.nyu.edu/podcast/, or, to book your next class or event for podcasting, visit the NYU Campus Media website. Updates and additional recording capabilities will be available soon.

November 15, 2006

Critical Scheduled Maintenance: 11/17

Due to critical work that needs to be performed on power, networking and air conditioning systems, a number of ITS-supported services will be unavailable beginning at 8pm on Friday, November 17, 2006 and continuing overnight. All affected services are expected to be available by 10am on Saturday, November 18.

Please see the ITS Network and System Status page (http://www.nyu.edu/its/status) for a list of these services, and for updates on this scheduled critical maintenance work. Thank you for your cooperation and support in this important matter.

October 26, 2006

Concerns About Internet Explorer 7

Microsoft has begun offering a new version of its browser, Internet Explorer. Information on the compatibility of Internet Explorer 7.0 with NYU websites and applications is limited at this point. ITS recommends that you use your current browser version, rather than installing Internet Explorer 7.0, while compatibility evaluation continues. If you have installed Internet Explorer 7.0 and are experiencing difficulty, please contact ITS Client Services at 212-998-3333 or its.clientservices@nyu.edu. Please check back to this location for updated information on Internet Explorer 7.0.

September 28, 2006

New Morning Hours at Tisch Hall Lab

The ITS Tisch Hall Computer lab, Room LC7, will now open daily at 6:00am from Monday through Saturday for self-service printing and computer use. Note that ITS staff will not be onsite to provide assistance until 8:30am. Swipe a valid NYUCard through the card reader at the door to gain entry prior to 8:30am.

September 08, 2006

New ITS Website

NYU Information Technology Services has just released a redesigned website. New features include the Ask ITS contact form, a News blog, and an improved navigation structure. Please let us know what you think!

Note that some ITS links may have changed; explore the navigation menu or search the site to find any relocated pages and update your browser bookmarks.

August 09, 2006

ITS Scheduled Maintenance

Please note that due to network maintenance scheduled for this Friday August 11 from 8pm to midnight, a variety of ITS services, including NYU Forums, the ITS Start page, and a variety of University web servers will be unavailable. For details, see the ITS Status web page.

August 07, 2006

ResNet (Non-Law School) Summer Maintenance

To enable necessary system maintenance, the ResNet residence hall network will be unavailable from now through August 21st at 5:00pm at all non-Law School residence halls. New ResNet registrations will also be unavailable during this time period. For NYU-NET and Internet access during these periods, NYU community members can use the computers at Bobst Library or the ITS computer labs, as well as NYUHome stations around campus.

Law School ResNet Summer Maintenance

ResNet service and new registrations at the Law residence halls (D'Agostino and 240 Mercer) will be unavailable from 9:00am on August 13th through 5:00pm on August 14th. For NYU-NET and Internet access during this period, NYU community members can use the computers at the locations listed in the news item above.

January 20, 2006

Welcome to the ITS News Blog

Welcome to the ITS News blog, your source for the latest information about computing and networking at NYU. As you'll note, there are three categories in this blog: ITS News, which contains all of our general service and facility announcements; Computer Security, which offers important information to help you keep your computer and data more secure; and Connect-Direct, our monthly newsletter which offers timely news to the entire NYU community. Please note that we also maintain a separate ITS Computer Security Alerts blog, expressly for urgent computer security news relating to virus and malware threats: www.nyu.edu/its/security/alerts/.

One of the most useful features of a blog, aside from the ability to search an archive of older items, is the ability to subscribe to a "feed" that automatically delivers news items to your aggregator software as they are published (see www.nyu.edu/its/about/news/ for instructions). The news items posted here also appear automatically on the main page of the ITS site and in the Ask ITS area of NYUHome.