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Connect-Direct Archive

May 05, 2014

Connect-Direct: May 2014

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:

NEWS

Protect yourself against spam and phishing scams

As a reminder, NYU encourages students, faculty, and staff to protect themselves online when using email, registering for and logging into accounts, or conducting any online activities where user information can be compromised. To reduce the risk of being the victim of phishing or similar security attacks that expose sensitive data, keep these tips in mind when using your computer and mobile device(s):

  • Never provide your name, date of birth, password, or other personal information via email.
  • Refrain from replying to email messages from unidentified and/or untrusted sources, since these may be phishing scams or other types of spam.
  • Do not reply to or click links within an email message that warns you of an impending "account closure" or similar action unless you comply with its demands. Messages such as these are often phishing scams.
  • If you've shared your NYU NetID or Google Apps password in an email message, immediately go to start.nyu.edu to reset it.
  • Use strong passwords for your user accounts; see NetID password requirements and tips for examples and best practices on what to avoid when creating or resetting passwords.

Each year, NYU community members are required to reset their NetID passwords for continued access to a variety of University services, including Albert, Email, NYU Classes, NYUHome, and NYURoam wireless. NYU Community members receive up to three email notices from AskITS@nyu.edu with instructions on how to sign into the NYU Start page and reset their passwords.

If you're ever unsure about the legitimacy of a message, contact the IT Service Desk at AskITS@nyu.edu. You can also click the Report spam button in NYU Email, which provides feedback to Google and improves the filtering of suspicious messages.

Visit the ServiceLink knowledge base for further instructions on reporting phishing or spam attempts.

NYU Stern hosts its first Apps for Learning Expo on May 7

Sponsored by the NYU Stern iPad & Tablets Working Group and the Center for Innovation in Teaching and Learning, the first Apps for Learning Expo will take place on Wednesday, May 7, from 12pm to 3pm ET. The iPad & Tablets Working Group's mission is to spread awareness about designing new learning experiences with mobile technology at NYU Stern.

The Expo is free and open to all NYU students, faculty, and staff, as well as educators and entrepreneurs within and outside of New York City. To attend, register on the Apps for Learning Expo site. You can also follow the event on Twitter using hashtag #Apps4EdTech.

New articles in Connect: IT at NYU

Visit Connect: IT at NYU for the latest stories on IT-related news and events at NYU. Recent articles include:

Looking Forward at the Women Entrepreneurs Festival
Several hundred female innovators from across the country recently came together to build professional skills and relationships, and to share experiences at the fourth annual Women Entrepreneurs Festival. Hosted by NYU's Interactive Telecommunications Program (ITP), the Women Entrepreneurs Festival aims to foster a strong community of women entrepreneurs by giving them inspiration, information, advice, and support.

Watering Hole Attacks: Tips on Outsmarting the Hackers
Information security discussions are plagued with bad analogies, and none sounds stranger than a "watering hole attack," which plays off the tactic in which predatory animals stalk food by waiting at a popular watering hole. Rather than hunt their prey, the predator will wait for the prey to come to it. Hackers are doing something very similar. Rather than relying on a phishing email campaign to lure victims, they are infecting less secure sites that are of everyday interest to their targets.

And this year's Max Goldstein Prize winner is...

Congratulations to Abhinay Ashutosh, winner of the 2013-2014 Max Goldstein Prize of $500! Each spring, the Courant Institute of Mathematical Sciences (CIMS) awards the Max Goldstein Prize to an undergraduate who has applied computing in a creative and practical way to improve the NYU Community's academic, cultural, or social life.

For more information on the Max Goldstein Prize, visit the CIMS website.

END-OF-SEMESTER SERVICE HOURS

IT Service Desk open 24x7x365

As a reminder, the IT Service Desk is your first point of contact for general NYU technology support and provides support 24 hours a day, 7 days a week, 365 days a year. To contact the IT Service Desk in New York, call 212-998-3333 or send email to AskITS@nyu.edu. For contact information at NYU's global locations, see the IT Service Desk page of the ITS website. Also, be sure to visit the ServiceLink knowledge base for self-service support.

Computer lab extended hours

The Washington Place Academic Technology Center's hours will be extended until 2:00am ET from Monday, May 12 through Thursday, May 15, and on Monday, May 19. See the ITS & Affiliated Computer Labs page of the ITS website for the locations and current schedule of all ITS computer labs.

Digital Studio and Data Services end-of-semester hours

The Digital Studio will remain open through the end of the spring semester: Mondays, Tuesdays, Thursdays, and Fridays from 10am to 6pm ET, and Wednesdays from 10am to 8pm ET. From May 27 until the end of the Summer Session, the Digital Studio will be open Monday through Friday, 10am to 6pm ET.

Data Services will hold regular hours through May 19: Mondays and Wednesdays, 12pm to 8pm ET, and Tuesdays, Thursdays, and Fridays, 12pm to 6pm ET. Summer Session hours for Data Services will be posted on the Libraries Hours web page in the coming weeks.

March 10, 2014

Connect-Direct: March 2014

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:

NEWS

Upgrade to the new NYU VPN software

The NYU Virtual Private Network (VPN) service was recently upgraded to support the newer Cisco AnyConnect software client. If you've used NYU VPN in the past, this change will require you to install new software. However, you'll be able to establish a secure remote connection to NYU web resources from a wider range of mobile devices and operating systems, including Android devices. Visit the ServiceLink knowledge base for instructions on how to download and configure the new AnyConnect software.

Important: Please upgrade your software client as soon as possible, as support for the legacy software client is being discontinued by the vendor. For additional support with VPN, contact the IT Service Desk.

lynda.com training resources now available to global NYU community

NYU recently licensed lynda.com's online training library of instructional videos, courses, and tutorials for use by most of the global NYU community. This new service can be accessed via the NYUHome Academics and Work tabs, at www.nyu.edu/lynda, and through the lynda.com mobile apps.

Visit the ServiceLink knowledge base for more information. The IT Service Desk is available to assist with questions about logging into lynda.com, and support for using the service is available directly from lynda.com: www.lynda.com/support.

Save time and paper with the NYU Print Service

The NYU Print Service is an easy-to-use, two-step process that broadens your printing options and conserves resources. Students, faculty, and staff can submit their print jobs to the service's centralized print queue (where they will be held for up to 24 hours), then release the jobs at a convenient time from any of the service's printers. NYU community members who use the NYU Print Service help to eliminate abandoned print jobs, reduce waste, and promote community awareness about the conservation of natural resources.

Currently, the NYU Print Service supports over 60 printers throughout the Washington Square campus, and has approximately 120,000 active users. In addition, the service will be rolled out at NYU Berlin, Washington, DC, Sydney, Prague, Florence, and London over the coming year. For more information about how to submit and pick up print jobs using the NYU Print Service, view this instructional video or visit www.nyu.edu/its/print.

New in Connect: IT at NYU

Several new articles are now available in Connect, NYU's online magazine covering IT-related news, events, and research. "Embracing Open Space Technology at 2014 IT UnMeeting" is a look at the recent TorchTech event, discussing new and emerging ways of investigating technology; "Create a Better NYU Hackathon" highlights NYU's first such event and the web applications created by students; and "lynda.com Online Training Library" is an overview of the University's recently launched lynda.com service (see above news item). Additional information about NYU's VPN service is available in "Download the Upgraded NYU VPN and Connect Securely."

You can read these and previous Connect articles at: www.nyu.edu/its/connect. We also welcome the entire community's ideas for future articles. Please send story ideas to its.pubs@nyu.edu.

Spring 2014 ITS and Libraries training schedule

All members of the NYU community are welcome to sign up for ITS and NYU Libraries classes and workshops throughout the academic year. There is no charge for the sessions, but participants should bring a valid NYUCard to in-person classes and workshops. You can view the most up-to-date training schedules by clicking the links below:

December 17, 2013

Connect-Direct: December 2013

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:

NEWS

New version of Symantec Endpoint Protection now available

A new downloadable version of Symantec Endpoint Protection (12.1.4) anti-virus software is now available for students, faculty, and full-time NYU staff from the Ask ITS section of NYUHome (NetID and password required).

Symantec Endpoint Protection (12.1.4) will run on Mac Mavericks and Windows 8, as well as previous Mac and Windows operating systems.

To download the software:

  1. Navigate to the Software channel in the Ask ITS section of NYUHome.
  2. Click "Click here to download Symantec Endpoint Protection for Windows and Mac."
  3. Download the appropriate version of the software for your operating system.

If you have any questions or need additional assistance installing Symantec Endpoint Protection, contact the IT Service Desk.

Transition from Brio to UDW+ complete

On October 31, 2013, NYU's financial reporting transitioned from Brio to UDW+, providing more intuitive and flexible access to financial data, reporting, and analytics. For NYU community members who previously used Brio Financial Standard Reports or Brio Financial Ad Hoc Reports and have not already received training, be sure to visit the UDW+ Financial Reporting and Analytics Training section of the UDW+ website.

The Decision Support Group (DSG) is also available to answer your UDW+ questions, and provide reporting and analytical assistance. To submit a query or question to the DSG, please send email to askdsg@nyu.edu or call 1-212-998-2900.

PREPARING FOR THE WINTER RECESS & JANUARY TERM

Turn off your computer and other devices while away

In preparation for the holidays, ITS would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for several reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break.
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer's speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home; please take a few minutes to reacquaint yourself with it.

Set your voice mail and email vacation messages

ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Winter Recess. You may wish to explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday.

You can also set up an email "vacation responder" via the Settings menu at the top-right of the NYU Email screen to alert those who contact you during the holiday period. For directions on changing your voice mail greeting and setting an automatic email notification, see www.nyu.edu/its/coverage/#prepare.

Ensure receipt of your 2013 Form W-2

If you are an NYU faculty, staff member, or student employee, you now have the option to securely access your Form W-2 online. The deadline to provide consent to receive your 2013 Form W-2 online is January 15, 2014 at 11:59pm ET.

To consent, see ePrintview QuickSteps for instructions on receiving your Form W-2 electronically. If you have previously consented and remained an active employee with NYU, you do not need to consent again. Employees who do not opt-in to ePRINTVIEW service by the consent deadline will receive mailed paper copies of the 2013 Form W-2 to their address on file.

If you wish to receive your 2013 Form W-2 by physical mail, check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel in the NYUHome Work tab) and, if necessary update your address as soon as possible to ensure timely receipt of your W-2. To do so, log into ePASS: Employee Self Service via the NYUHome Work tab and update the Home Information section (see the NYU Payroll Department's website for full instructions).

ITS' Winter Recess & January Term hours of operation

The IT Service Desk will remain available to answer calls to 1-212-998-3333 and email to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Recess and January Term. However, the NYU-NY walk-in location at 10 Astor Place will be closed for the Winter Recess from 6:00pm on Friday, December 20 until 9:00am on Thursday, January 2.

ITS' Academic Technology Centers, CoLabs, Digital Studio, Data Services, Advanced Media Studio, and most ITS offices in New York will follow modified schedules of coverage during NYU's Winter Recess and January Term, and will be closed on Monday, January 20 for Martin Luther King, Jr., Day. See www.nyu.edu/its/coverage and www.nyu.edu/its/labs for full details. For more information about the IT Service Desk, see www.nyu.edu/its/askits/helpdesk, or search the ServiceLink knowledge base for additional help with ITS-supported services.

Additional information about schedules, University contact information, connecting from off campus, instructions on how to make a year-end gift to NYU, and details on preparing your voice mail and e-mail for the Winter Recess and January Term are also available at www.nyu.edu/its/coverage.

ITS wishes you and yours a happy and restful Winter Recess!

October 11, 2013

Connect-Direct: Fall 2013

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:

Copyright Infringement and the
Risks of Illegal File Sharing

NYU is committed to a strong position against illegal downloading and sharing of copyrighted materials. It is important to be aware of the University's stance concerning this issue, your responsibilities, and possible penalties and repercussions. For more information, see A Note on Illegal Downloading.

Download Anti-Virus Software and More

Software at NYU (www.nyu.edu/its/software) offers a variety of computer security and productivity software to support your academic and professional needs, including VPN, Symantec Endpoint Protection anti-virus, ITS Print Service software, and more.

Printing at Bobst Now Compatible with
the ITS Print Service

You can now use your ITS Print Service grant with the printers located throughout Bobst Library. Previously, printing at Bobst required a second account. As part of the ITS Print Service, NYU students are given $50 worth of printing credit each semester (500 pages) and faculty receive $5 (50 pages). For more information on the ITS Print service, see www.nyu.edu/its/print/. For information on printing at Bobst, see http://library.nyu.edu/services/printing.html.

Keep Up to Date with NYU Network
and Service Maintenance and Alerts

You can keep track of maintenance and outages affecting ITS-supported online services via the IT Service Status page at www.nyu.edu/its/status/. The page tracks both scheduled maintenance as well as emergency outages that may impact the NYU community. On that page, you can also subscribe to email alerts to stay up-to-date with NYU network and service status.

Financial Reporting Transitioning
From Brio to UDW+

Financial reporting will transition from Brio to UDW+ as of October 31st, 2013. Any current Brio users will no longer be able to access Brio Financial Standard Reports or Brio Financial Ad Hoc Reports after October 31st. If you are a financial Brio user, please be sure to complete the necessary UDW+ training and gain access to UDW+ as soon as possible to ensure you are not negatively impacted by financial reporting challenges.

Make the Most of NYURoam Wireless:
Update Your Wireless Card Driver

To optimize the stability and speed of your connection to the NYURoam wireless network, be sure to keep your laptop or device's wireless card software up to date. To do so, visit the wireless card's manufacturer's website and install the latest drivers.

Support & Training

IT Service Desk Support & Self Help

The IT Service Desk is available 24x7x365 to assist the entire NYU community with their IT support questions by phone and email. See www.nyu.edu/its/askits/helpdesk for contact information at each of NYU's global locations. In addition, you can find step-by-step instructions and answers to frequently asked questions about ITS-supported services and facilities in the ServiceLink knowledge base.

Training & Workshops

ITS training sessions and workshops (www.nyu.edu/its/training) are available on a variety of topics, including NYU Google Apps for Education, NYU Classes, NYURoam wireless, NYU Wikis, and (in collaboration with the Libraries) statistics, mapping, and survey software.

The Libraries also offer an extensive set of workshops, classes, and tours on Library resources and tools. Visit http://library.nyu.edu/classes for details and to register.

In addition, NYU staff and administrators can access a growing number of classes and instructional courses via NYUiLearn. There are many courses available covering a wide range of topics, such as Using Social Media Successfully at NYU (TEC 015). To register, visit the NYUHome Work tab (http://home.nyu.edu/work) and click the NYUiLearn Login button. In NYUiLearn's left navigation menu, click Course Catalog, then scroll down the list of courses to browse your options and register.

Academic Technology Services & Digital Studio Workshops

Academic Technology Services and the NYU Digital Studio will be offering Student Workshops throughout the semester. The Student Workshops will focus on the use of NYU Google Apps from the student perspective, and offer students an opportunity to ask questions, discuss projects, and discover tools to make their NYU life a bit easier. Click here to fill out the reservation form.

Faculty Friday Workshops

Academic Technology Services and the NYU Digital Studio will be offering Faculty Friday Workshops throughout the semester. The Workshops will focus on the use of NYU Google Apps in teaching and learning, and offer faculty an opportunity to ask questions and discuss projects with Academic Technology Specialists. Click here to fill out the reservation form.

February 15, 2013

Connect-Direct, February 2013

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In this issue:

NYU Classes has launched
The spring semester marks the transition of all NYU schools and global sites to NYU Classes, with the exception of the College of Dentistry, the Leonard N. Stern School of Business, and the NYU School of Law—all three of which will be coming on board this summer. Since the beginning of the semester, NYU Classes has averaged over 40,000 logins per day!

As you continue to familiarize yourself with NYU Classes, ITS would like to remind you of the wide range of training options available to you. In addition to online training and documentation, ITS offers group training sessions (basic and advanced), a weekly webinar, and one-on-one consultations to meet the needs of faculty and staff. Please see www.nyu.edu/its/classes/training for more information.

Nominate a student for an ITS Computing Prize
ITS annually sponsors two student computing prizes: the Max Goldstein Prize and the George Sadowsky Prize. Nominations—which can be made by any member of the NYU Community—are now open.

The Max Goldstein Prize of $500 is awarded to an NYU undergraduate who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. Please send nominations—including the student's full name, school and class year, your relationship to the nominee, and a description of his/her accomplishments—to william.fry@nyu.edu BY NOON ET ON MONDAY, MARCH 25.

The George Sadowsky Prize of $500 is awarded to an undergraduate or graduate student who exhibits exemplary innovation in using the Internet for community service. Please send nominations—including the student's full name, school and class year, your relationship to the nominee, and a description of his/her accomplishments (including the website address)—to keith.whiteman@nyu.edu BY 5PM ET ON WEDNESDAY, MARCH 20.

Google core vs. commercial apps: Understanding the difference
This is a reminder about NYU Google Apps, which has been active at the University since May 2011. This service allows the NYU community access to over 70 Google applications, which offer various levels and types of information sharing and privacy safeguards. It is important to note that NYU Google Apps for Education is divided into two groups: core apps and commercial apps.

Google commercial apps include all applications other than E-mail, Calendar, Drive, Sites, Groups, Contacts, and text Chat (collectively known as the "core apps"). Commercial apps are not covered under the Terms of Use for NYU Google Apps for Education. Information stored in or transmitted via any commercial app (including Blogger, YouTube, Google Voice, and many others) is not private and can be used at Google's discretion. Commercial apps often contain specific terms of use regarding privacy, security, government access, and support.

Never post information classified as Confidential, Protected, or Restricted (as defined by NYU's Data Classification Table) in any commercial service, including Google's commercial apps. In order to avoid the risk of exposing sensitive information, you are strongly encouraged to read the privacy terms and terms of service for any commercial app prior to its use. In all instances, you should think carefully about what you post on any social medium and the repercussions of it being made public. For more information, ITS has published the Guidance for Privacy and Security in NYU Google Apps for Education to help NYU community members better manage sensitive data in NYU Google Apps.

ITS and NYU Libraries training sessions
ITS training sessions and workshops (www.nyu.edu/its/training) are available on a variety of topics, including NYU Google Apps for Education, NYU Classes, NYURoam wireless, NYU Wikis, and (in collaboration with the Libraries) statistics, mapping, and survey software.

The Libraries also offer an extensive set of workshops, classes, and tours on Library resources and tools. Visit library.nyu.edu/classes for details and to register.

In addition, NYU staff and administrators can access a growing number of classes and instructional courses covering a wide range of topics via NYUiLearn. To browse and register for available courses, visit the NYUHome Work tab (home.nyu.edu/work) and click the NYUiLearn Login button. In NYUiLearn's left navigation menu, click Course Catalog to explore the available options.

Keep your data and identity safe with strong passwords
As a security precaution, all members of the University community are required to create a new NetID password every year. While this doesn't necessarily occur at the beginning of the calendar year, it's always a good time to reevaluate the strength of the passwords you use. For some tips on selecting a secure password, as well as information about the latest University-wide password requirements, see the Ask ITS knowledgebase. When you change your NetID password, you should also be aware of which services are affected.

The Data Service Studio is now Data Services
Data Services (formerly called the Data Service Studio) is a joint service of NYU's Division of Libraries and Information Technology Services that supports quantitative, qualitative, and geographical research at NYU. We recently changed our name to more accurately reflect the broad portfolio of services we offer in support of all stages of the data and research lifecycle. These services—which have not changed—include training, consultation, and support on a wide range of software packages and data resources, as well as access to specialty software in our lab, located on the 5th floor of Bobst Library.

For more information, please visit the Data Services website at library.nyu.edu/dataservices.

Copyright infringement & the risks of illegal file sharing
NYU is firmly opposed to illegal downloading and sharing of copyrighted materials. It is important for members of the NYU community to be mindful of their personal responsibilities and possible penalties and repercussions. For more information, see A Note on Illegal Downloading on the ITS website.

December 17, 2012

Connect-Direct, December 2012

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

NEWS

New articles available in Connect: IT at NYU
A variety of new articles have recently been added to Connect: IT at NYU, ITS' online magazine. This issue highlights the big switch from Blackboard to NYU Classes by providing useful tips for students, faculty, and staff. It also features details about NYU ServiceLink, the University's initiative to improve customer service across several departments using new technology and procedures; a profile on NYU Mobile, the University's new custom-designed mobile app; information about the new collaboration and file sharing features of NYU Drive; important guidelines to help keep your data secure while traveling; an introduction to the new NYU Stream video streaming service; and more. Click here to read the issue now.

NYU Classes update
NYU is in the process of transitioning from Blackboard to NYU Classes as the University's primary learning management system. Most schools will begin using NYU Classes starting with the spring 2013 semester courses, with a few schools starting in summer 2013. For a complete list of when schools are rolling out, please see Rollout by School.

Spring 2013 courses are now available in NYU Classes. One of the features in NYU Classes is the ability for faculty to create their own course sites, without needing to type in the Course ID. In just three steps, a course site can be created and ready for use, including information from Albert. Faculty and students can visit the NYU Classes Training and Support Wiki for step-by-step instructions and other training opportunities.

Spring 2013 ITS and NYU Libraries training sessions
ITS and the NYU Libraries offer a variety of free training sessions that can help you take advantage of technology and Library resources in support of your research and coursework. ITS training sessions will be available in-person and via iLearn during the Spring semester. They are currently scheduled to cover topics such as:

  • Consultation and Special Training
  • Faculty Digital Archive
  • NYURoam Wireless Workshops
  • NYU Calendar
  • NYU Classes
  • NYU Docs/Drive
  • NYU E-mail
  • NYU Sites
  • NYU Stream: One-to-One Help
  • NYU Wikis: One-to-One Help
  • NYU Wikis: Introduction

For Libraries classes, visit library.nyu.edu/classes. They include Data Service tutorials presented in collaboration with ITS and covering topics in statistical software, mapping/GIS software, research design and publishing, the NYU Survey Service (Qualtrics), as well as data collection and accessing the Spatial Data Repository.

PREPARING FOR THE WINTER RECESS & JANUARY TERM

Turn off your computer and other devices while away
In preparation for the holidays, ITS would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for several reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break.
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer's speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home; please take a few minutes to reacquaint yourself with it.

Set your voice mail and e-mail vacation messages
ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Winter Recess. You may wish to explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also set up an e-mail "vacation responder" via the Settings menu at the top-right of the NYU E-mail screen to alert those who contact you as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic e-mail notification, see www.nyu.edu/its/coverage/#prepare.

Ensure receipt of your 2012 Form W-2
If you are an NYU faculty or staff member, or student employee, you now have the option to receive your Form W-2 by mail or online. The deadline to provide consent to receive your 2012 Form W-2 online is January 16th, at 11:59pm ET. If you have previously consented and remained an active employee with NYU, you do not need to consent again. To consent, follow the instructions on the NYU Payroll Department's website.

If you wish to receive your 2012 Form W-2 by physical mail, check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel in the NYUHome Work tab) and, if necessary update your address as soon as possible to ensure timely receipt of your W-2. To do so, log into ePASS: Employee Self Service via the NYUHome Work tab and update the Home Information section (see the NYU Payroll Department's website for full instructions).

ITS' Winter Recess & January Term hours of operation
The IT Service Desk will remain available to answer calls to 212-998-3333 and e-mail to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Recess and January Term. However, the walk-in location at 10 Astor Place will be closed for the Winter Recess from 6:00pm on Friday, December 21 until 9:00am on Wednesday, January 2.

ITS' Academic Technology Centers, CoLabs, Digital Studio, Data Service Studio, Advanced Media Studio, and most ITS offices will follow modified schedules of coverage during NYU's Winter Recess and January Term, and will be closed on Monday, January 21 for Martin Luther King, Jr., Day. See www.nyu.edu/its/coverage and www.nyu.edu/its/labs for full details. For more information about the IT Service Desk, see www.nyu.edu/its/askits/helpdesk, or search the Ask ITS knowledgebase for additional help with ITS-supported services: www.nyu.edu/its/askits.

Additional information about schedules, University contact information, connecting from off campus, instructions on how to make a year-end gift to NYU, and details on preparing your voice mail and e-mail for the Winter Recess and January Term are also available at www.nyu.edu/its/coverage.

ITS wishes you and yours a happy and restful Winter Recess!

September 28, 2012

Connect-Direct, October 2012

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU.

NEWS & REMINDERS

NYU Classes Update
NYU Classes, the University's new learning management system, is here! Blackboard is scheduled for complete retirement on August 15, 2013, and schools are being switched over to the new service on a rolling basis. Please see the rollout schedule for details on when your school will begin using NYU Classes.

To better understand the differences between Blackboard and NYU Classes, please see Moving from Blackboard to NYU Classes. You can also tune in to the weekly Getting to Know NYU Classes webinar. Going forward, there will be several more informational webinars with live demonstrations, ideal for any faculty member or support staff looking for a preview of what's to come. For more information about these webinars and other resources to help you prepare for NYU Classes, please see www.nyu.edu/its/classes/training.

Redesigned Ask ITS Knowledgebase
Packed with new information about a wide range of IT services, including NYU E-mail, NYU Classes, administrative applications, and more, the redesigned Ask ITS knowledgebase offers self-service support for the entire NYU community. New features help you find the information you need, quickly and easily. Visit www.nyu.edu/its/askits to start exploring this enhanced service today.

Copyright Infringement & the Risks of Illegal File Sharing
NYU is committed to a strong position against illegal downloading and sharing of copyrighted materials. It is important to be aware of the University's stance concerning this issue, your responsibilities, and possible penalties and repercussions. For more information, see A Note on Illegal Downloading.

DID YOU KNOW?

Make the Most of NYURoam Wireless: Update Your Wireless Card Driver
To optimize the stability and speed of your connection to the NYURoam wireless network, be sure to keep your laptop or device's wireless card software up to date. To do so, visit the wireless card's manufacturer's website and install the latest drivers.

Still Connecting to 'nyupda' with Your Mobile Device?
The older 'nyupda' network is no longer your best option for connecting your mobile device to the NYURoam wireless network. For the most secure connection, visit the Ask ITS knowledgebase for instructions on configuring your iPhone/iPod Touch, iPad, Android, and BlackBerry to connect to the 'nyu' network instead.

SUPPORT & TRAINING

IT Service Desk Support & Self Help
The IT Service Desk is available 24x7x365 to assist the entire NYU community with their IT support questions by phone and e-mail. See www.nyu.edu/its/askits/helpdesk for contact information at each of NYU's global locations. In addition, you can find step-by-step instructions and answers to frequently asked questions about ITS-supported services and facilities in the newly redesigned Ask ITS knowledgebase.

Training & Workshops
ITS training sessions and workshops (www.nyu.edu/its/training) are available on a variety of topics, including NYU Google Apps for Education, NYU Classes, NYURoam wireless, NYU Wikis, and (in collaboration with the Libraries) statistics, mapping, and survey software.

The Libraries also offer an extensive set of workshops, classes, and tours on Library resources and tools. Visit library.nyu.edu/classes for details and to register.

In addition, NYU staff and administrators can access a growing number of classes and instructional courses via NYUiLearn. There are many courses available covering a wide range of topics, such as Using Social Media Successfully at NYU (TEC 015). To register, visit the NYUHome Work tab (home.nyu.edu/work) and click the NYUiLearn Login button. In NYUiLearn's left navigation menu, click Course Catalog, then scroll down the list of courses to browse your options and register.

April 30, 2012

Connect-Direct, May 2012

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

News & Alerts

Extended Service Hours

NEWS & ALERTS

Explore the New Connect: IT at NYU
Read about some of the latest advancements in instructional and information technology at NYU in the new issue of Connectnow available in the Publications area of the main NYU website. This issue features a wide range of articles about teaching with technology, and also includes exciting news about improved IT support options, NYUServiceConnect volunteer opportunities, 3D scanning, tips on making the most of your NYU E-mail, technological advances at NYU Accra, and more. We hope you enjoy the redesigned Connect and welcome your feedback and ideas for future articles!

Moving from Blackboard to NYU Classes: Project Update
NYU's transition from Blackboard to the new NYU Classes learning management system (based on Sakai CLE), will be entering its second phase in Fall 2012. For a video overview of this exciting new service, as well as a detailed transition timeline, mailing list, and the latest news, see the NYU Classes Project website. An article about the move to NYU Classes is also available in the latest issue of Connect.

Mac Owners: Detect and Remove the Flashback Malware
The "Flashback" malware targeted at Mac OS X computers is one of the biggest attacks on the platform to date, and it's still circulating. If you own a Mac, ITS recommends that you protect your personal information by running Apple's Flashback malware removal tool, updating your computer with the latest Apple Software Updates, and installing Symantec Endpoint Protection 12 Antivirus for OS X. See C|NET for more information about Flashback and for other computer security news.

Congratulations to the 2012 Sadowsky Prize Winner
Each spring, ITS awards the George Sadowsky Prize of $500 to a student who exhibits exemplary innovation in using the Internet for community service. This year's recipient is Adam Krebs, an outstanding, enterprising undergraduate student in NYU's College of Arts and Science Computer Science program. Adam courageously explores new technologies and tools, and applies his considerable skills and talents in meaningful directions. He has been extremely instrumental in revamping the Office of Sustainability's website, improving the web presence of the Office of Sustainability and making information about sustainability more accessible and readily available to the University community at large. Congratulations Adam!

EXTENDED SERVICE HOURS

IT Service Desk Now Permanently Open: 24x7x365
The IT Service Desk, NYU's first point of contact for general technology support, now provides phone support at 212-998-3333 24 hours a day, 7 days a week, 365 days a year. Additional support is also available via the soon-to-be-redesigned Ask ITS knowledgebase, and by sending e-mail to AskITS@nyu.edu. Read more about these service improvements in the latest issue of Connect.

Extended Computer Lab Hours
From now through Friday, May 11, the Washington Place Academic Technology Center's hours will be extended until 1:30am, Monday through Friday. See www.nyu.edu/its/labs/ for the location and current schedule of all of the ITS computer labs.

December 15, 2011

Connect-Direct, December 2011

Volume 20, No. 2
Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

News

Preparing for the Winter Break & Winter Session

NEWS

LMS Project: Moving from Blackboard to Sakai
On November 14, 2011, NYU announced the plan to replace the Blackboard Learning Management System (LMS) with Sakai. The transition will take place over the next two years, with a targeted completion date of September 2013. Detailed planning for the transition to Sakai is now underway. The planning process will be overseen by the Teaching Technology Committee and will include broad consultation with the University community. For more information, and updates as the project progresses, see www.nyu.edu/sakai-project.

Fastest NYU HPC Cluster Coming Soon to NYU Abu Dhabi
The NYU Abu Dhabi Institute and the NYUAD Technology Group in partnership with ITS are pleased to announce plans for the fastest high performance computing (HPC) cluster at NYU to date. This cluster, known as Bu Tinah after a private natural reserve in the waters of Abu Dhabi, will be housed in Abu Dhabi and is expected to be available by Spring 2012. It will be a Hewlett Packard 512-node, 6,144-core cluster with a theoretical peak performance of 89 Teraflops, more than 26 Terabytes of memory, and 600 Terabytes of storage. The cluster will provide an exciting new resource to NYU Abu Dhabi Institute-funded researchers working on projects with high computational needs. For more information about this project as it progresses, send e-mail to butinah-group@nyu.edu.

Spring 2012 ITS & NYU Libraries Training Sessions
ITS and the NYU Libraries offer a variety of free training sessions that can help you take advantage of technology and Library resources in support of your research and coursework.

ITS training sessions (www.nyu.edu/its/training) will be available in-person and via iLearn during the Spring semester, and are currently scheduled to cover topics such as:

  • Blackboard: Getting Started
  • Blackboard: Grade Center
  • Consultation and Special Training
  • Collaboration Tools at NYU
  • Digital Studio Tour
  • NYURoam Wireless Workshops
  • NYU Calendar
  • NYU Docs
  • NYU E-mail and Google Groups
  • NYU Google Apps for Education
  • NYU Sites
  • NYU Wikis
  • Turnitin – NYU's Plagiarism Detective Tool

For Libraries classes, visit http://library.nyu.edu/classes; these include Data Service tutorials presented in collaboration with ITS and covering topics in statistical software, mapping/GIS software, research design and publishing, the NYU Survey Service (Qualtrics), as well as data collection and accessing the Spatial Data Repository.

PREPARING FOR THE WINTER BREAK & WINTER SESSION

Turn Off Your Computer & Other Devices While Away
In preparation for the holidays, ITS would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for several reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break!
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer's speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home; please take a few minutes to reacquaint yourself with it.

Set Your Voice Mail & E-mail Vacation Messages
ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Winter Break. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also set up an e-mail "vacation responder" via the Settings menu at the top right of the NYU E-mail screen to alert those who contact you as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic e-mail notification, see www.nyu.edu/its/coverage/#prepare.

Update Your Address to Ensure Receipt of Your W-2
If you are an NYU faculty or staff member or student employee, the University will soon be mailing your 2011 Form W-2 to you. Check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel on the Work tab in NYUHome), and if necessary update your address by no later than January 6, 2012 to ensure timely receipt of your W-2.

You can easily update your address using ePASS. To do so, log into NYUHome using your NYU NetID and password, click the Work tab, and click Login in the ePASS Employee Self-Service channel. Enter your NetID and password if prompted, then click the ePASS: Employee Self Service link. Next, click Home Information in the left navigation menu, and make your changes. Your new information will be updated in the Human Resources/Payroll database within two days.

ITS' Winter Break & Winter Session Hours of Operation
The IT Service Desk's walk-in location at 10 Astor Place is currently closed for renovations and will remain unavailable until mid-January. IT Service Desk staff will, however, continue to answer calls to 212-998-3333 and e-mail to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Break and Winter Session. For more information about the IT Service Desk, see www.nyu.edu/its/askits/helpdesk/, or search the Ask ITS knowledgebase for additional help with ITS-supported services: askits.nyu.edu/.

The ITS Academic Technology Centers, CoLabs, Digital Studio, Data Service Studio, Advanced Media Studio, and most ITS offices will follow modified schedules of coverage during NYU's Winter Break and Winter Session, and will be closed on Monday, January 16 for Martin Luther King, Jr., Day. See www.nyu.edu/its/coverage and www.nyu.edu/its/labs for full details.

Additional information about schedules, University contact information, connecting from off-campus, instructions on how to make a year-end gift to NYU, and details on preparing your voice mail and e-mail for the Winter Break and Winter Session are also available at www.nyu.edu/its/coverage.

ITS wishes you and yours a happy and restful Winter Break!

October 03, 2011

Connect-Direct, October 2011

Volume 20, No. 1
Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

News & Reminders

Did You Know?

IT Support & Training

NEWS & REMINDERS

New IT Service Catalog Available
ITS has launched a new IT Service Catalog to help raise awareness of and facilitate access to the wide range of services we support. Visit www.nyu.edu/its/servicecatalog to browse services by location, role, category or keyword, and to learn more about each service and how to access it. We welcome your questions about and suggested improvements to this new version of the IT Service Catalog; please submit your feedback to the IT Service Desk at AskITS@nyu.edu or 212-998-3333.

Software Anywhere: The New Virtual Computer Lab
Students can now access a variety of NYU-licensed software—including SPSS, Photoshop, Illustrator, MatLab and more—from their own computers using the new Virtual Computer Lab (VCL). Sign in to the VCL using your NetID and password via the NYUHome Academics tab, or directly at vcl.nyu.edu. For more information, visit www.nyu.edu/its/vcl.

Copyright Infringement & the Risks of Illegal File Sharing
NYU is committed to a strong position against illegal downloading and sharing of copyrighted materials. It is important to be aware of the University's stance concerning this issue, your responsibilities, and possible penalties and repercussions. For more information, see "A Note on Illegal Downloading" at www.nyu.edu/its/illegal.

NYU Google Apps for Education
In early 2011, NYU embarked on a project to migrate over 140,000 email accounts (totaling 14 terabytes of messages) and hundreds of calendars from University servers to Google Apps for Education. By the end of May 2011, all NYU community members were successfully transitioned to one of the largest Google Apps for Education implementations to date.

Since the migration, old systems have been archived and a dedicated Google Apps Service Team has developed a variety of training and support options for NYU E-mail, Docs, Calendar, Sites, Talk, and Groups. For tips on making the most of NYU Google Apps, including tutorials and step-by-step instructions (such as how to configure your mobile device), visit the NYU Google Apps website (www.nyu.edu/google). Faculty and staff are also encouraged to register for online training sessions via NYUiLearn; for details, see the Training and Support page.

DID YOU KNOW?

Download Antivirus & Anti-Spyware Software
Symantec Endpoint Protection, which provides both antivirus and anti-spyware protection, is available for download via the Ask ITS area of NYUHome. After logging in, find the ITS Software channel (at the upper left), and click "Anti-Virus & Anti-Spyware Software." If you need further information or assistance, please contact the IT Service Desk at 212-998-3333 or AskITS@nyu.edu (for global support desk information, see www.nyu.edu/its/askits/helpdesk).

ITS Print Service
The convenient ITS Print Service enables NYU community members to send documents from any computer connected to the NYU network to their personal ITS Print Service queues, and then print them at ITS Print Stations in the ITS Academic Technology Centers and CoLabs, or at other locations around campus. To use the service from your own computer, download and install (or update) the Print Service software available at www.nyu.edu/its/software/#print. See www.nyu.edu/its/print for more information.

Explore the NYU Data Service & Digital Studios
The Data Service Studio and Digital Studio are here to help you create and use data and multimedia for research, teaching, and learning. Located in a beautifully renovated space in the Research Commons on the 5th floor of Bobst Library, the Studios provide consultation and training, plus specialized equipment and resources in the following areas:

NYU Data Service Studio
The Data Service Studio provides access to data reference and data management services, consultation and resources in statistical analysis, geographic information systems (GIS) and survey research, and software for statistical, qualitative, and GIS analysis (SPSS, SAS, STATA, R, ESRI GIS products, Qualtrics, Matlab, and others). For more information, please visit library.nyu.edu/dataservice, and explore the recently-launched GIS Services and Spatial Data Resources website.

NYU Digital Studio
The Digital Studio offers access to specialized equipment, training and consultation with multimedia services, media publication, file storage and management, learning management tools, and digital project planning. For more information and to schedule an appointment, visit www.nyu.edu/its/studio.

SUPPORT & TRAINING

IT Service Desk Support & Self-Help
The Ask ITS area within NYUHome is a central resource for technical support and training, as well as software downloads and important news alerts. Keep an eye on this area for new resources added throughout the year. For answers to frequently asked questions about ITS-supported services and facilities, including information on how to contact the IT Service Desk for individual assistance, visit AskITS.nyu.edu.

Training & Workshops
ITS training sessions and workshops (www.nyu.edu/its/training) are available on a variety of topics, including NYU Google Apps for Education, NYU Blackboard, NYURoam wireless, NYU Wikis, and (in collaboration with the Libraries) statistics, mapping, and survey software.

The Libraries also offer an extensive set of workshops, classes, and tours on Library resources and tools. Visit library.nyu.edu/classes for details and to register.

In addition, NYU staff and administrators can access a growing number of classes and instructional courses via NYUiLearn. Some of the latest courses include Managing Leadership Challenges (LDR 005), How to Onboard Your Employees Successfully at NYU (LDR 029), Supporting Multiple Managers—for Admin Assistants (PRO 044), and Building Transferable Skills (PRO 046). To register, visit the NYUHome Work tab and click the NYUiLearn Login button. In NYUiLearn's left navigation menu, click Course Catalog, then scroll down the list of courses to browse your options and register.

February 10, 2011

Connect Direct, February 2011

Volume 19, No. 3
CONNECT-DIRECT is an electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

Security and Privacy Protections for New NYU Email Powered by Google

As announced on November 1, NYU will be transitioning the University's email and calendaring systems to Google Apps for Education by the end of this summer. This initiative will bring many benefits to the NYU community, including enhanced features, greater storage capacity, and cost savings to the University.

We know that privacy is an important concern for members of the University community. NYU Email, powered by Google, will provide strong security and privacy protections -- including a level of privacy stronger than the public Gmail offering. Among its features:

  • Google does not own NYU community email or data
  • Your data will be kept as long as you want, and can be deleted whenever you ask
  • Google data center access and server access are consistent with the current methods NYU uses to control access to its own servers and data centers
  • Just like with NYU's current email and calendaring services, NYU ITS will be responsible for account set-up and client support
  • No ads will ever appear in any Google-powered NYU services

In order to provide essential core features for NYU Email, Google will run fully automated processes to improve spam filtering, virus detection, and email search, just as the University itself currently does for these same purposes. No human will read your email.

For additional information about Google and NYU security and privacy protections, visit www.nyu.edu/its/google. Stay tuned to future issues of Connect-Direct for progress reports, features, and training opportunities as this project continues.

New NYU Smart Phones & Mobile Devices Website

ITS recently launched a new section of its website in support of smart phone use at the University. This ITS Mobile section, which initially covers BlackBerry and iPhone devices, provides setup and configuration instructions for using a variety of NYU services, as well as providing policy, billing, upgrade, and other important information. Information on Droid phones and iPads will be added in the coming months. The site is available at www.nyu.edu/its/mobile; we welcome you to send your feedback about suggested changes or additions to the site to AskITS@nyu.edu.

NYU Libraries on Facebook and Twitter

You can now find information about and communicate with the NYU Libraries on Facebook (NYULibraries) and Twitter (@NYULibraries). News, updates, and announcements will be posted regularly. And as always, you can check the Libraries website (library.nyu.edu) or contact us via chat, text and email using our Ask a Librarian service at library.nyu.edu/ask.

Newly Renovated Digital Studio Now Open to All NYU Community Members

The Digital Studio, recently relocated to the fifth floor of Bobst Library, South Wing, is a collaborative facility of ITS and the Libraries, and is NYU's gateway to digital services supporting scholarship and teaching. The Studio, previously available to faculty and advanced scholars, is now open to the entire NYU community, including staff and students. Studio staff are available to provide consultation. For more information about available services and to request an appointment, see the Digital Studio website.

Need to Create a Survey? Try NYU's New Survey Service

The new NYU Survey Service provides Qualtrics, a tool for creating and administering web-based surveys for research, teaching, and administrative needs. This service is now available to current faculty, retired faculty, administrators, staff, and students in degree programs. Authorized NYU community members can access the NYU Survey Service through the Research tab in NYUHome (home.nyu.edu). (Stern affiliates should use Surveys@Stern: https://w3.stern.nyu.edu/simon/LoginForm.html). Log in using your NYU NetID and password.

The NYU Survey Service (Qualtrics) is provided jointly by ITS and the Division of Libraries, via the Data Service Studio (DSS). Support for this service is available at nyu.libguides.com/survey and through the DSS by sending email to data.service@nyu.edu, calling 212-998-3434, or visiting the 5th floor of Bobst Library (70 Washington Square South) during business hours. Current hours can be found at library.nyu.edu/about/access.html.

Retirement of Files 1.0 and homepages.nyu.edu

In early summer 2011, ITS will be retiring the old Files 1.0 and homepages.nyu.edu services. All files stored in Files 1.0 will be automatically moved to NYU's newer Files 2.0 service, and links to web pages on the old system will be automatically redirected to their new Files 2.0 location after the retirement. Community members with files stored on Files 1.0 will be contacted directly via email in the coming months; for more information, please see the AskITS knowledgebase.

December 17, 2010

Connect-Direct, December 2010

Volume 19, No. 2
CONNECT-DIRECT is an electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

Preparing for the Winter Recess & Winter Session

News

Support & Training


PREPARING FOR THE WINTER RECESS & WINTER SESSION

TURN OFF YOUR COMPUTER & OTHER DEVICES WHILE AWAY

In preparation for the holidays, ITS would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for these and other reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break!
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer's speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at http://www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home. Take a few minutes to reacquaint yourself with it: http://www.nyu.edu/its/policies/responsibleuse.html.

SET YOUR VOICE MAIL & EMAIL VACATION MESSAGES

ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Recess. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also use the NYUHome Vacation Message service to alert those who send you email as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic email notification, see http://www.nyu.edu/its/coverage/#prepare.

UPDATE YOUR ADDRESS TO ENSURE RECEIPT OF YOUR W-2

If you are an NYU faculty or staff member or student employee, the University will soon be mailing your 2010 Form W-2 to you. Check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel on the Work tab in NYUHome), and if necessary update your address no later than January 7, 2011 to ensure timely receipt of your W-2.

You can easily update your address using ePASS. To do so, log in to NYUHome using your NYU NetID and password, click on the Work tab, and click Login in the ePASS Employee Self-Service channel. Enter your NetID and password if prompted, then click the ePASS: Employee Self Service link. Next, click Home Information in the left navigation menu, and make your changes. Your new information will be updated in the Human Resources/Payroll database within two days.

ITS' WINTER RECESS & WINTER SESSION HOURS OF OPERATION

The IT Service Desk, Academic Technology Centers, CoLabs, Studios, and ITS offices will follow modified schedules of coverage during NYU's Winter Recess and Winter Session, and will also be closed on Monday, January 17 for Martin Luther King, Jr., Day. For full details, see the ITS Coverage web page: http://www.nyu.edu/its/coverage/.


NEWS

BOBST LIBRARY RENOVATIONS COMPLETE

The fully renovated 4th and 5th floors of Bobst Library are now open. This renovation transformed the 4th and 5th floors into a 21st century research commons, designed to enhance productivity and enrich the research process. Together the floors offer nearly 400 additional seats, as well as more natural light, improved acoustics and lighting, reservable study rooms, tables with power for laptops and brackets to lock them to, a media viewing area, quiet study and group study rooms, and digital and data service studios collocated for greater efficiency.

The departments located within the Research Commons include:

  • The Coles Science Center: Reference and research services for the physical, life, and health sciences. To chat with a science librarian or for more information about the Coles Science Center, please visit http://nyu.libguides.com/science.
  • The Business, U.S., and International Document Center: A broad range of resources including access to well-qualified staff and access to print and specialized electronic resources including Bloomberg and Datastream. Visit the NYU Virtual Business Library: http://library.nyu.edu/vbl/.
  • The Data Service Studio: Expert staff and access to software, statistical computing, geographical information systems analysis, data collection resources, and data management services, as well as instruction and consultation for NYU students and faculty. http://library.nyu.edu/dataservice/
  • The Digital Studio: Designed to help scholars use technology for research, teaching, and learning by offering training, consultation, and assistance with multimedia services, media publication, file storage and management, learning management tools, and digital project planning. http://www.nyu.edu/its/studio/

CONNECTING TO NYU myTime FROM OFF CAMPUS VIA VPN

NYU myTime is the new NYU-wide, web-based timekeeping system that tracks time worked and time off balances. Please note that if you need to access NYU myTime from off campus or outside of the NYU network, you need to install and run VPN (Virtual Private Network) security software. ITS has recently created self-extracting VPN software installers that simplify the installation and configuration process. For instructions, please visit the ITS website: http://www.nyu.edu/its/nyunet/offcampus/vpn/.

More About NYU myTime:

NYU myTime increases the speed, accuracy, and efficiency of the timekeeping process and ensures paycheck accuracy. Administrators and staff can use myTime to view time off balances and to request time off. Additionally, based on timekeeping and scheduling requirements, staff and hourly student employees can record time worked using one of the following methods:

  • WebClock
  • ID card reader
  • Hand recognition terminal

More information about NYU myTime, including training and FAQs, is available at http://www.nyu.edu/mytime/.

REDESIGNED PEER-TO-PEER FILE SHARING INFORMATION WEBSITE

ITS recently redesigned and expanded the peer-to-peer (P2P) file sharing section of our website to provide more resources and important information about understanding your rights and responsibilities, as well as NYU's policies. Explore the enhanced site at: http://www.nyu.edu/its/p2p/.


ITS & NYU LIBRARIES CLASSES RESUME IN THE SPRING

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of technology and Library resources in support of your research and coursework. While the classes may be winding down as we approach the end of the current term, a new schedule is planned for the spring semester.

ITS classes (http://www.nyu.edu/its/classes) will include NYU Blackboard training (see below) and workshops in the use of the NYURoam wireless network.

For Libraries classes, visit http://library.nyu.edu/classes; these include Data Service tutorials presented in collaboration with ITS and covering topics in statistical software, mapping/GIS software, research design and publishing, as well as weekly clinics in statistics and GIS.

NYU BLACKBOARD TRAINING

ITS is offering a full schedule of NYU Blackboard training courses to help faculty members prepare for the spring 2011 semester. You can register for these in-person classes via the NYUiLearn system anytime after January 7.

To register, sign in to NYUHome, click the Work tab, and look for the NYUiLearn Login button. In NYUiLearn's left navigation menu, click Course Catalog, then scroll down the list of courses to locate the Blackboard courses. Click on a course title for course and schedule details, and to enroll, as desired.

Spring-semester courses include:

  • Setting Up a Blackboard Site
  • Communicating & Collaborating
  • Grading Student Work
  • Presenting Content and Learning Paths
  • Managing Assessments and Student Submissions
  • Adding HTML and Rich Media Content

ITS also offers a full selection of online NYU Blackboard handouts and training videos, available at http://www.nyu.edu/its/blackboard/tutorials. Use these to supplement your in-person training, or take a video training course at your desk.

For additional help, check the Ask ITS knowledgebase at http://askits.nyu.edu/blackboard.


MORE ABOUT CONNECT-DIRECT
The first issue of Connect-Direct each semester is mailed to the entire NYU community to convey important information, and all faculty, staff, students, and administrators are automatically subscribed to receive this newsletter each month. We hope you will find it useful and informative. For more about this publication, including information on subscribing/unsubscribing from the email newsletter, please visit http://www.nyu.edu/its/pubs/connect/direct.

Thank you for reading Connect-Direct!

September 28, 2010

Connect Direct, September 2010

Volume 19, No. 1
CONNECT-DIRECT is an electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

News

Reminders & Alerts

Support & Training

Did You Know?


NEWS

ITS Print Service: Updated Software Available

ITS Print Service enables NYU community members to send documents from any NYU-NET-connected computer to their personal ITS Print Service queues, and then print their documents at any ITS Print Station, located at the ITS Academic Technology Centers and CoLabs. To use the service from your own computer, download and install the Print Service software available at www.nyu.edu/its/software/#print. If you have previously installed the software, ITS recommends that you download and install this updated version.

Please see www.nyu.edu/its/print for more about the ITS Print Service, and www.nyu.edu/its/labs for lab locations, hours, and resources.

Virtual Computer Lab Pilot

Interested in accessing software applications from your own computer that you would ordinarily access in a computer lab? If so, you may be interested in participating in the NYU Virtual Computer Lab (VCL) Pilot. This pilot is limited to NYU Washington Square students, and designed to provide access to a limited number of applications via an Internet browser. For additional information, visit the VCL Pilot FAQ page (www.nyu.edu/its/vcl/faqs). Registration via NYUHome began Monday, September 13th.

SAS, SPSS, & AMOS Available Through NYU Computer Store

SAS, SPSS, and AMOS, three statistical software packages previously available through ITS, are now sold through the NYU Computer Store. See www.bookstores.nyu.edu/computer.store for more information.


REMINDERS & ALERTS

Your NYU NetID & Password

All NYU faculty and staff members, as well as students enrolled in degree or diploma programs, are provided with an NYU NetID. Your NetID, a combination of your initials and a few random numbers, e.g., aqe123, is printed on the back of your NYUCard next to your University ID, a longer string of numbers starting with an "N." Once activated, your NetID is your key to many NYU online resources including, for eligible community members, NYUHome. Your NetID is also used to create your default NYU email address. You can activate your NetID at any time from any Internet-connected computer using the ITS Start page (start.nyu.edu).

For security reasons, NYU requires that you change your NetID password at least once each year. You will receive notifications from ITS when your password is about to expire. If your password expires, you will not be able to access NetID and password-protected sites until you go to start.nyu.edu and follow the instructions for setting a new password.

See www.nyu.edu/its/netid for more information.

Unauthorized Use of Passwords & NetIDs

Be careful not to inadvertently provide access to your NYU account! Your NetID and password are intended only for your use. By providing your username and password for your online NYU account to someone else, you essentially authorize that person or company to access your account and to view and record any information in your account. This information can include, but is not limited to, grades, address and financial data, restricted University information, licensed software downloads, and personal information. As a user of NYU's computer and data resources, you are obligated to use these resources responsibly as stated in various University policies, particularly the Policy on Responsible Use of NYU Computers and Data and the Responsibilities of All NYU Computer, Data, and Network Users (www.nyu.edu/its/policies). See also the FAQs regarding NetIDs and passwords (www.nyu.edu/its/faq/passwords). You should not share your password with anyone!

Copyright Infringement & the Risks of Illegal File Sharing

NYU is committed to a strong position against illegal downloading of copyrighted materials. You need to be aware of the University's stance concerning this issue, your obligations, and possible penalties and repercussions. Please see "A Note on Illegal Downloading" at www.nyu.edu/its/illegal/.

Resources for Use of Copyrighted Materials

A handbook for the use of copyrighted materials is maintained by the NYU Libraries, ITS, and the Office of the Provost, together with the NYU Office of General Counsel. It is intended to provide helpful information to members of the NYU community who use copyrighted materials in educational and research activities. The handbook, along with related information and FAQs, can be found at library.nyu.edu/copyright. If you have questions regarding "fair use" of copyrighted materials, please send email to fairuse@nyu.edu.

ITS Scheduled Maintenance Periods

To provide the best possible service while minimizing inconvenience, ITS performs upgrades and other required system work during regularly scheduled maintenance periods. Please note that these maintenance periods may involve an interruption of some services. For ITS' maintenance policy and schedule for shared systems and services, please see www.nyu.edu/its/policies/maintenance.html. Other maintenance periods apply to University administrative systems. Please check www.nyu.edu/its/status for alerts on all maintenance-related and other service impacts, or send a blank email to join-its-status@lists.nyu.edu to subscribe to automatically receive ITS Status announcements by email.


SUPPORT & TRAINING

Have A Question? Ask ITS

The Ask ITS area within NYUHome is a central resource for technical support and training, as well as software downloads and important news alerts. Keep an eye on this area for new resources added throughout the year. Answers to frequently asked questions about ITS services and facilities, including NYUHome, are available at AskITS.nyu.edu, along with information on how to contact ITS for individual assistance.

ITS & NYU Libraries Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and Library resources available to you in support of your research and coursework.

ITS training sessions (www.nyu.edu/its/training) include NYU Blackboard training, as well as workshops in the use of the NYURoam wireless network and (in collaboration with the Libraries) statistics and mapping software.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6pm in the Kimmel Center Second Floor Commuter Lounge. Please see www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session.

The Libraries also offer an extensive set of workshops, classes, and tours on the topic of Library resources and tools. Visit http://webapps.library.nyu.edu/classes for details and to register.


DID YOU KNOW?

Search Software & Technology Resources Available at ITS Labs

The ITS website features robust, searchable lists of all ITS Lab software and hardware resources at www.nyu.edu/its/labs/software.html and www.nyu.edu/its/labs/hardware.html. These are easy to use and allow you to tailor the search function to suit your particular technology needs.

March 18, 2010

Connect-Direct, March 2010

Volume 18, No. 4
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

News

Reminders

Support & Training

Did You Know?


NEWS

"IT SERVICE" PHISHING SCAM TARGETING NYU COMMUNITY

There are new reports of a sophisticated phishing email message that purports to come from "WEBCTSERVICE/Administrator". The message claims "You have exceeded the limit of your mailbox" and asks you to "re-validate" your account by clicking a link to a non-NYU website, where you are then asked to provide your NYU password, name, and other personal information. The fraudulent message requests that the recipient reply to a non-NYU email address — in recent cases, these have included "@bmc.org", "@yahoo.com.hk", "@admin.in.th", or "@hotmail.com" email addresses.

If you receive this phishing email, do NOT reply to it or click the link that it contains. If you have received this phishing email and have provided your information, you should IMMEDIATELY go to start.nyu.edu and change your password. (For instructions, see www.nyu.edu/its/askits/public/041206118012839.)

Remember: No one from NYU Information Technology Services will ever ask you for your email password. NYU community members should NEVER REPLY to any email that requests their email login or NYU NetID, password, and date of birth. Instead, they should forward phishing messages as attachments to phishing@nyu.edu. Doing so trains NYU email filters to prevent such types of spam from arriving in inboxes. For more information about phishing emails, read this Ask ITS knowledgebase article: www.nyu.edu/its/askits/public/041202716305490. For more details on this specific phishing scam, read the ITS Computer Security Alert here.

SETTING UP CONFERENCE CALLS AT NYU

Conference calls with six or fewer participants can be conducted from most NYU office phones (see www.nyu.edu/its/telephone/staff/features.html and click your phone model for more information). For conference calls with more than six participants, New York University has partnered with Connex International to provide a way for NYU faculty, administrators, and staff to communicate and collaborate by using audio and web conferencing solutions. Connex has many useful features — it can accommodate up to 125 participants, and offers operator-assisted login, call recording, participant reports, and more. And you can schedule a Connex conference call via an online request form: www.nyu.edu/its/forms/conferencing. For more information about the Connex service, please read this Ask ITS knowledgebase: Audio & Web Conferencing at NYU using Connex.


REMINDERS

NOMINATE A STUDENT FOR THE GOLDSTEIN OR SADOWSKY PRIZE

Each spring, ITS invites nominations of NYU students for two prizes. Nominations are accepted from any member of the NYU community.

The Max Goldstein Prize
The Max Goldstein Prize is awarded to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. The prize consists of a cash award of $500.

The deadline for nominations is Friday, March 19. Please send nominations for the Goldstein award to William Fry, ITS Student Technology Services, at william.fry@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

The George Sadowsky Prize
The George Sadowsky Prize of $500 is awarded to a student who exhibits exemplary innovation in using the Internet for community service.

Nominations may be sent by Friday, March 19, to Heather Rogers, Office of the CITO, 10 Astor Place, 5th Floor, or via email to heather.rogers@nyu.edu. Please send a description of the nominee's work/project, contact information (mailing address, phone number, email) for both the student nominee and the nominator, and a description of the relationship of the nominator to the nominee. If a website is involved in the project, please send the website address as well.

PRINT FROM ANYWHERE ON NYU-NET TO ANY ITS PRINT STATION

The ITS Print Service offers convenient, easy-to-use printing while also conserving resources. NYU community members can send documents from any NYU-NET connected computer to the ITS Print Service, then print their documents at any ITS Print Service printer.

For example, you can send your document from your dorm room, from on-campus offices and labs, or from any NYURoam wireless location — and then print it at any ITS Print Service location! There are ITS Print Service printers at all ITS Academic Technology Centers & NYUHotSpots, and at the ITS-affiliated College of Arts & Science Learning Center (see www.nyu.edu/its/labs for locations & hours). And in the next several months, there will be ITS Print Service printers at additional locations, extending your options as well as the hours during which you can pick up your documents.

Students, faculty, and staff automatically receive an ITS Print Service grant every semester, from which printing charges are deducted. Should an individual use up his or her grant, Campus Cash or a Bobst Library Reusable Card can be used instead; faculty and staff may also obtain a departmental card. Please see www.nyu.edu/its/print for more about the ITS Print Service, and visit www.nyu.edu/its/software/#print to download the ITS Print Service software, which enables you to send documents to the ITS Print Service from your own Windows or Macintosh computer.


SUPPORT & TRAINING

USING MATLAB AT NYU: FREE MATLAB SEMINARS

MathWorks will be conducting two free, on-campus MATLAB seminars for NYU community members with beginner-to-expert MATLAB experience. "Technical Computing with MATLAB and Parallel Computing" will be taking place on March 29 from 9-11am and "Financial Modeling, Analysis, and Parallel Computing with MATLAB" on March 30 from 10-11am.

For further details and to register, interested NYU community members can visit Using MATLAB at New York University at the MathWorks website.

MATLAB is a technical computing environment for high performance numeric computation and visualization. Matlab integrates numerical analysis, matrix computation, signal processing, and graphics in an easy to use environment without using traditional programming. For more information on MATLAB's availability at NYU, visit the Research Software page within the ITS website.

ITS & NYU LIBRARIES CLASSES

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and Library resources available to you in support of your research and coursework.

ITS classes (www.nyu.edu/its/classes) include NYU Blackboard training, as well as workshops in the use of the NYURoam wireless network and (in collaboration with the Libraries) statistics and mapping software.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6pm in the Kimmel Center Second Floor Commuter Lounge. Please see www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session.

The Libraries also offer an extensive set of workshops, classes, and tours on the topic of Library resources and tools. Visit http://webapps.library.nyu.edu/classes for details and to register.

DID YOU KNOW?

SEARCH THE SOFTWARE & TECHNOLOGY RESOURCES AVAILABLE AT THE ITS LABS

The ITS website features robust, searchable lists of all ITS Lab software and hardware resources at www.nyu.edu/its/labs/software.html and www.nyu.edu/its/labs/hardware.html. These are easy to use and allow you to tailor the search function to suit your particular technology needs.


MORE ABOUT CONNECT-DIRECT
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS). The first issue of each semester is mailed to the entire NYU community to convey important information, and all faculty, staff, students, and administrators are automatically subscribed to receive this newsletter each month. We hope you will find it useful and informative. For more about this publication, including information on subscribing/unsubscribing from the email newsletter, please visit www.nyu.edu/its/pubs/connect/direct.

Thank you for reading Connect-Direct!

February 12, 2010

Connect-Direct, February 2010

Volume 18, No. 3
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

News

Reminders

Support & Training

Did You Know?


NEWS

"WEBMAIL" PHISHING SCAM TARGETING NYU COMMUNITY

ITS has received reports of a new, sophisticated phishing email requesting that the recipient send his/her username, password, and date of birth to a "webmail.NYU.EDU" email address. The subject line reads "Dear NYU.EDU mail account user."

If you receive this phishing email, do NOT reply to it.

If you received this phishing email and responded with your account information, you should IMMEDIATELY go to start.nyu.edu and change your password. (For instructions, see www.nyu.edu/cgi-bin/its/askits/kbasedetail.pl?doc=NYU0480.)

For more details on this specific phishing scam, read the ITS News alert here.

NYU community members should NEVER REPLY to any email that requests their email login or NYU NetID, password, and date of birth. Instead, they should forward phishing messages to phishing@nyu.edu. Doing so trains NYU email filters to prevent such types of spam from arriving in inboxes. For more information about phishing emails, read this Ask ITS knowledgebase article: www.nyu.edu/cgi-bin/its/askits/kbasedetail.pl?doc=2618.

CONFLICTS BETWEEN WINDOWS DEFENDER & SYMANTEC ENDPOINT PROTECTION

For Windows computers, ITS recommends using both Windows Defender and Symantec Endpoint Protection (SEP11). In a few cases, SEP11 may interfere with Windows Defender installation or disable its Real-Time Protection scanning feature. To fix these issues, do the following:

  • If you have both programs installed on your computer (Windows XP, Vista, or 7), make sure that Windows Defender hasn't been disabled by SEP11.
  • If you have installed SEP11 on your Windows XP computer and are unable to install Windows Defender afterward, you will need to uninstall SEP11, restart your computer, install Windows Defender, and then reinstall SEP11.

Step-by-step instructions are available in the Ask ITS Knowledgebase: http://www.nyu.edu/cgi-bin/its/askits/kbasedetail.pl?doc=2611.

Windows Defender is included with Windows Vista and 7. For Windows XP, it can be downloaded free-of-charge from Microsoft at www.microsoft.com/windows/products/winfamily/defender/default.mspx. For information on obtaining SEP11, see "Update Your Security Software" in the Reminders section of this issue of Connect-Direct. Should you need additional information or assistance, please email ITS Client Services at AskITS@nyu.edu.

INCREASING YOUR NYU EMAIL QUOTA

All NYU faculty, staff, and students in degree programs have NYUHome accounts and are initially allotted 250MB of email storage. Should you need more storage, please send email to AskITS@nyu.edu or use the form at http://AskITS.nyu.edu/contactus.

ITS will now routinely increase your email quota, at your request, to 1GB. Depending on the volume of requests, your expanded email quota will be in place within a few business days after receipt of your request.

SCAREWARE: A NEW MALWARE TACTIC

Cyber criminals are adopting new tactics to trick people into believing their computers are infected and that they need to download a variation of recognized security software. These types of online offers are actually "scareware," i.e., fake antivirus software that is made to look authentic and may even display what appears to be real-time antivirus scanning of the hard drive. In reality, downloading the software could result in viruses, Trojans, and keyloggers being installed on the computer.

Most computers compromised by scareware are the result of individuals clicking on pop-up advertisements while browsing the web. If you encounter these kinds of scareware pop-ups, ITS recommends closing your web browser immediately or shutting down the computer. You should also run a full antivirus scan after taking the aforementioned actions.

Don't forget -- free antivirus and anti-spyware software is available via NYUHome to most NYU students, staff, and faculty members. See Update Your Security Software, below, for more information.

A NEW HIGH PERFORMANCE COMPUTING WIKI

NYU ITS High Performance Computing Service (NYU HPC) has created a new HPC Support wiki, providing useful information about HPC resources and their use. You can visit the wiki at http://hpc.nyu.edu.

NYU HPC supports NYU faculty, researchers, and faculty-sponsored students in their research by providing advanced computing technologies and guidance in their use. The new wiki will better enable researchers to take full advantage of HPC services--making them more accessible and easier to use.


REMINDERS

UPDATE YOUR SECURITY SOFTWARE!

The most current version of Symantec Endpoint Protection is 11.0.5 and is available for download via the "Ask ITS" area within NYUHome. This software is available for Windows XP, Vista, and 7, in both 32-bit and 64-bit editions.

For Mac users, version 10.2.3 of Symantec AntiVirus Corporate Edition is now available. This is compatible with both Snow Leopard (10.6) and Leopard (10.5). This version is not compatible with OS X Tiger (10.4).

CALL FOR STUDENT NOMINEES: MAX GOLDSTEIN PRIZE

Each spring, ITS awards the Max Goldstein Prize to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. The prize consists of a cash award of $500; nominations will be accepted from any member of the NYU community. The deadline for nominations is Monday, March 8.

Please send nominations to William Fry, ITS Student Technology Services, at william.fry@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

CALL FOR STUDENT NOMINEES: GEORGE SADOWSKY PRIZE

Each spring, ITS awards the George Sadowsky Prize of $500 to a student who exhibits exemplary innovation in using the Internet for community service. Nominations may be sent by Friday, March 19, to Heather Rogers, Office of the CITO, 10 Astor Place, 5th Floor, or via email to heather.rogers@nyu.edu. Please send a description of the nominee's work/project, contact information (mailing address, phone number, email) for both the student nominee and the nominator, and a description of the relationship of the nominator to the nominee. If a website is involved in the project, please send the website address as well.


SUPPORT & TRAINING

ITS & NYU LIBRARIES CLASSES

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and Library resources available to you in support of your research and coursework.

ITS classes (www.nyu.edu/its/classes) include NYU Blackboard training, as well as workshops in the use of the NYURoam wireless network and (in collaboration with the Libraries) statistics and mapping software.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6pm in the Kimmel Center Second Floor Commuter Lounge. Additional sessions are being offered on Fridays from noon-2pm throughout the month of February. Please see www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session.

Workshops and training in the use of GIS and statistical mapping packages are offered by the Data Service Studio, an ITS/NYU Libraries facility. In the coming weeks, these include SPSS/PASW (Introductory: Feb. 8, 17, 26; Intermediate: Feb. 23), SAS (Feb. 9), and STATA (Feb. 10, 16), as well as classes in a variety of other research-computing related subjects. For further information and to register, visit http://webapps.library.nyu.edu/classes.

The Libraries also offer an extensive set of workshops, classes, and tours on the topic of Library resources and tools. Visit http://webapps.library.nyu.edu/classes for details and to register.


DID YOU KNOW?

DETERMINING WHETHER YOU ARE USING 32-BIT OR 64-BIT WINDOWS VISTA

If you're installing new software or troubleshooting a problem on your Windows Vista PC, it's important to know whether it has a 32-bit or 64-bit version of Windows Vista.

According to the Microsoft knowledgebase:

The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.

The main differences between the 32-bit and the 64-bit versions of Windows Vista relate to memory accessibility, memory management, and enhanced security features.

To find out if your computer is running 32-bit or 64-bit Windows Vista, do the following:

  1. Open System by clicking the Start button.
  2. Click Control Panel, then System and Maintenance, and then System.
  3. The system type will appear under System.

To read more about the topic, visit http://support.microsoft.com/kb/946765.


MORE ABOUT CONNECT-DIRECT
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS). The first issue of each semester is mailed to the entire NYU community to convey important information, and all faculty, staff, students, and administrators are automatically subscribed to receive this newsletter each month. We hope you will find it useful and informative. For more about this publication, including information on subscribing/unsubscribing from the email newsletter, please visit www.nyu.edu/its/pubs/connect/direct.

Thank you for reading Connect-Direct!

December 16, 2009

Connect-Direct, December 2009

Volume 18, No. 2
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

Preparing for the Winter Recess & Winter Session

News

Alerts & Reminders

Support & Training


PREPARING FOR THE WINTER RECESS & WINTER SESSION

TURN OFF YOUR COMPUTER & OTHER DEVICES WHILE AWAY

In preparation for the holidays, ITS' Technology Security Services would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for these and other reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break!
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer’s speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at http://www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home. Take a few minutes to reacquaint yourself with it: http://www.nyu.edu/its/policies/responsibleuse.html.

SET YOUR VOICE MAIL & EMAIL VACATION MESSAGES

ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Recess. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also use the NYUHome Vacation Message service to alert those who send you email as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic email notification, see http://www.nyu.edu/its/coverage/#prepare.

UPDATE YOUR ADDRESS TO ENSURE RECEIPT OF YOUR W-2

If you are an NYU faculty or staff member or student employee, the University will soon be mailing your 2009 Form W-2 to you. Check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel on the Work tab in NYUHome), and if necessary update your address no later than Jan. 8, 2010 to ensure timely receipt of your W-2.

You can easily update your address using ePASS. To do so, log in to NYUHome using your NYU NetID and password, click on the Work tab, and click "Login" in the ePASS Employee Self-Service channel. Enter your NetID and password when prompted, then click the "ePASS: Employee Self Service" link, click "Home Information" in the left-hand menu, and make your changes. Your new information will be updated in the Human Resources/Payroll database within two days.

Please note that all University faculty, staff members, and student employees should complete this process.

PREPARING FOR THE WINTER RECESS & WINTER SESSION

ITS' WINTER RECESS & WINTER SESSION HOURS OF OPERATION

ITS Client Services, Academic Technology Centers, NYUHotSpot CoLabs, Studios, and offices will follow modified schedules of coverage during NYU’s Winter Recess and Winter Session.

Winter Recess (Thurs., Dec. 24 -- Sun., Jan. 3)

  • ITS Client Services
    Thurs., Dec. 24: 10am-3pm; Fri., Dec. 25: closed; Sat., Dec. 26 & Sun., Dec. 27: email and voice mail only; Mon., Dec. 28 -- Thurs., Dec. 31: 10am-3pm; Fri., Jan. 1: closed; Sat., Jan. 2 & Sun., Jan. 3: noon-midnight (normal hours)
  • ITS Academic Technology Centers & CoLabs (NYUHotSpots)
    Closed.
  • Data Service, Advanced Media & Digital Studios
    Closed.

Visit http://www.nyu.edu/its/coverage for details on hours, contact information you can use over the Recess, information on making a gift to the University, and detailed instructions on preparing your voice mail and email for the winter recess/session.

NOTE: If you use NYU voice mail, ITS recommends that you continue to retrieve your messages while away to reduce the volume of calls received by our voice mail systems immediately following the winter recess/session.

Winter Session (Mon., Jan. 4 -- Sun., Jan. 17)

  • ITS Client Services Center
    Normal hours of operation & coverage; please see http://askits.nyu.edu/helpdesk for details.
  • ITS Academic Technology Centers & CoLabs (NYUHotSpots)
    All ITS ATCs and CoLabs reopen at 8:30am on Mon., Jan. 4, and follow normal hours of operation; please see http://www.nyu.edu/its/labs for details.
  • Data Service Studio
    Mon., Jan. 4 -- Fri., Jan. 15: Mon. -- Fri., noon-6pm
  • Advanced Media Studio
    Mon., Jan. 4 -- Fri., Jan. 10: closed.
    Mon., Jan. 11 -- Fri., Jan. 15: 10am-5pm.
  • Digital Studio
    Mon., Jan. 4 -- Sun., Jan. 10: closed
    Mon., Jan. 11 -- Fri., Jan. 15: 10am-6pm (normal hours)
    The Digital Studio will be closed for an additional week following winter recess for improvements. It will reopen on Mon., Jan. 11, with upgraded workstations and software including Final Cut Studio, Camtasia Studio for the Mac, and Microsoft Office for the Mac. For additional hours and upgrade information, please see http://www.nyu.edu/its/studio.
  • Other ITS resources & further information:
    Please visit http://www.nyu.edu/its/coverage

Mon., Jan. 18 — Martin Luther King, Jr. Day (University holiday)

The ITS Client Services Center and ITS Academic Technology Centers, CoLabs, Studios, and offices will be closed, but will reopen for normal semester hours on Tue., Jan. 19.


NEWS

H1N1 FLU & ITS SUPPORT

A recently created ITS website, which offers a supplement to the resources found at http://www.nyu.edu/flu, provides information that can assist faculty, staff, and students in carrying on with their classes and activities in the event of a health or security concern. Note that most or all of the ITS-supported services accessed via NYUHome or www.nyu.edu will function normally from a remote location. This includes NYU Email, Blackboard, and Files 2.

Please visit http://www.nyu.edu/its/flu [Editor's note: This website has now been retired.] for instructional support for faculty and students, instructions and system requirements for working from home, and recommended security and computing practices. ITS continues to update the website with additional information, tips, and recommendations. ITS encourages you to visit the site and familiarize yourself with the system requirements and resources at this time, so as to be prepared in advance.

Members of the NYU community who have health-related H1N1 questions and concerns should visit http://www.nyu.edu/flu.

NYU HUMAN RESOURCES INTRODUCES NYUiLearn

To make professional development for University employees even easier and more accessible, the NYU Office of Talent, Learning, and Organizational Development is introducing NYUiLearn. Available to employees through the Work tab on NYUHome, NYUiLearn is a portal that provides 24/7 access to registration for classroom-based courses as well as online courses and resources. NYUiLearn also gives employees convenient access to their current training records.

For more information, please see http://www.nyu.edu/hr/learning/pdpgms.html.

BLACKBOARD TRAINING — REGISTER NOW VIA NYUiLearn

ITS is offering a full schedule of NYU Blackboard training courses to help faculty members prepare for the spring 2010 semester. You will now be able to register for these in-person classes via the new NYUiLearn system (see item above).

In-person courses begin on January 12, 2010, but you can register now or at any time. To register, sign in to NYU home, click the Work tab, and look for the "NYUiLearn Login" button. In NYUiLearn's left navigation menu, click Course Catalog, then scroll down the list of courses to locate the Blackboard courses. Click on a course title for course and schedule details, and to enroll, as desired.

Spring-semester courses include the following:

  • Setting Up a Blackboard Site — Are you new to Blackboard, or do you need to brush up on your skills? Come to this introductory course to learn how to get started with Blackboard at NYU and the basics of running a course site.
  • Communicating & Collaborating — Interested in encouraging your students to collaborate more outside of the classroom? Need to quickly get in touch with your students to tell them about a room change? Come to this session to learn how to effectively use Blackboard's interactive tools.
  • Grading Student Work — Are you tired of your students asking about their grades? Come to this course to learn how to use Blackboard to disseminate grades to your students, and manage your grade book.
  • Presenting Content and Learning Paths — Do you want to make sure your students complete materials for Chapter 1 before moving on to Chapter 2? Learn how to do this and much more using the tools made available in Blackboard to organize and control content, keep your students on track, and monitor their performance.
  • Managing Assessments and Student Submissions — Are you tired of manually giving and grading student assignments? Do you want to automate the grunt work associated with assessing students? Come to this course and learn how blackboard will save you time and frustration.

Online Handouts, Tutorials, and Self-Help

ITS also offers a full selection of online NYU Blackboard handouts and training videos, available at http://www.nyu.edu/its/blackboard/tutorials. Use these to supplement your in-person training, or take a Blackboard training course via a video served at your desk. For additional help, check the Ask ITS knowledgebase at http://askits.nyu.edu.

NYU WIKIS — A NEW SERVICE IS HERE

ITS has launched NYU Wikis, a web-based collaborative tool that faculty, staff, and students with NYU email accounts can use to create and manage private and public content for research, instruction, and University-related activities.

For more information on this new service, and for instructions on starting and maintaining a wiki, please see http://www.nyu.edu/its/wiki.


ALERTS & REMINDERS

MACINTOSH SNOW LEOPARD & VPN

If you recently updated your Macintosh operating system to Snow Leopard and you use VPN (Virtual Private Network) to connect remotely to NYU-NET services, you should use Snow Leopard's built-in VPN software instead of downloading NYU's current version of the Cisco VPN. For instructions on how to configure VPN to connect to NYU-NET, please search the Ask ITS knowledgebase.

WIRELESS, VPN & NYU ABU DHABI

If you are attempting to connect to NYU-NET via VPN from NYU Abu Dhabi, there are several additional steps you will need to complete in the configuration process, apart from the steps taken during regular VPN configuration. For instructions, please see Ask ITS knowledgebase.


SUPPORT & TRAINING

ITS & NYU LIBRARIES CLASSES RESUME IN THE SPRING

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of technology and Library resources in support of your research and coursework. While the classes may be winding down as we approach the end of the current term, a new schedule is planned for the spring semester.

ITS classes (http://www.nyu.edu/its/classes) include NYU Blackboard training, for which you can register now (see the item in this issue of Connect-Direct for details). There are also regular workshops in the use of the NYURoam wireless network; please see http://www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session. For Libraries classes, visit http://library.nyu.edu/classes; these include Data Service tutorials presented in collaboration with ITS and covering topics in statistical software, mapping/GIS software, research design and publishing, as well as weekly clinics in statistics and GIS.


MORE ABOUT CONNECT-DIRECT
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS). The first issue of each semester is mailed to the entire NYU community to convey important information, and all faculty, staff, students, and administrators are automatically subscribed to receive this newsletter each month. We hope you will find it useful and informative. For more about this publication, including information on subscribing/unsubscribing from the email newsletter, please visit http://www.nyu.edu/its/pubs/connect/direct .

Thank you for reading Connect-Direct!

September 14, 2009

Connect Direct, September 2009

Volume 18, No. 1
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:

News

Computer Security

Alerts & Reminders

Support & Training


NEWS

EXCITING CHANGES AT THE ITS LABS

ITS now provides two types of computer labs:

  • ITS Academic Technology Centers offer specialized and advanced technology resources and assistance for course-related work and research. Academic Technology Center resources include high-end Macintosh and Windows computers, multimedia equipment, a wide variety of up-to-date software, and more.
  • ITS' new NYUHotSpots are "CoLabs," a special kind of hotspot designed for student collaboration, where one can use a public computer (dual-boot Mac & Windows with Microsoft Office software) or bring one's own, and work individually or with others.

All four labs (two Academic Technology Centers and two CoLabs) offer high-speed Internet connections and NYURoam wireless access. Please visit http://www.nyu.edu/its/labs for locations, hours, and detailed resource lists, as well as possible early-semester schedule changes.

ITS PRINT SERVICE IS LAUNCHED

ITS has launched a new service that offers convenient and easy-to-use printing while also conserving resources and helping the environment. Using the new ITS Print Service, NYU community members can send documents from any NYU-NET connected computer to their personal ITS Print Service queues, and then print their documents at any ITS Print Station. As we begin the fall 2009 semester, there are ITS Print Stations at all ITS computer labs, and at the ITS-affiliated College of Arts & Science Learning Center.

Students in degree and diploma programs, faculty, and staff automatically receive an ITS Print Grant every semester, from which nominal printing charges are deducted. Should an individual use up his or her grant, Campus Cash or a Bobst Library Print Card can be used instead; faculty and staff may also obtain a departmental card. Please see http://www.nyu.edu/its/print for more about the ITS Print Service, and http://www.nyu.edu/its/labs for lab locations, hours, and resources.

NEW LIBRARIES & ITS FACULTY GUIDE: NOW ONLINE

The 2009-10 edition of the Faculty Guide to Libraries & ITS is now available. The guide describes faculty services and resources provided by NYU Libraries, Information Technology Services, and Classroom Media Services, with categories devoted to general computing information, classroom & teaching support, communicating & collaborating, facilities & in-person help, library collections, research support, and more. There's a special section for new faculty members, and all faculty members will find useful information in "New for 2009-2010."

With this edition, the Faculty Guide to Libraries & ITS becomes a web-only publication, while also offering the option of downloading and printing selections or the entire guide. We hope that you will find its new online format to be a convenient and valuable resource. Please visit http://www.nyu.edu/its/facultyguide or http://library.nyu.edu/facultyguide.


COMPUTER SECURITY

NEW VIRUS PROTECTION & ANTI-SPYWARE SOFTWARE

Symantec Endpoint Protection is now available for download via the Ask ITS area of NYUHome. It is available under an NYU site license, and may be downloaded and used by current faculty, staff, and students. Endpoint provides both anti-virus and anti-spyware protection for Windows computers, although ITS recommends using additional anti-spyware software for added security.

Endpoint Protection replaces Symantec AntiVirus Corporate Edition for Windows, and ITS recommends that eligible members of the NYU community using the earlier product upgrade to this newer product. Symantec Antivirus Corporate Edition v10.2 (also available via NYUHome) continues to be the version recommended for Macintosh computers, except for those running "Snow Leopard" (Mac OS X 1.6); please see the item that follows this one for further information on this Symantec-Snow Leopard incompatibility.

To access the Symantec software, log in to NYUHome and click the Ask ITS link. In the ITS Software channel (upper left of the page), click "Anti-Virus & Anti-Spyware Software" to open the ITS-Licensed Computer Security Software page.

If you need further information or assistance, please contact ITS Client Services at 212-998-3333 or at AskITS@nyu.edu.

SNOW LEOPARD: A FLASH VULNERABILITY & SYMANTEC & PGP INCOMPATIBILITIES

ITS has become aware of several issues with Snow Leopard (Mac OS X 10.6), the newest Macintosh operating system. If you have just purchased a new Macintosh computer with Snow Leopard pre-installed, or are thinking of upgrading your Mac from Leopard (OS X 10.5) to Snow Leopard, please read on.

Flash Vulnerability
Reports from several news sites indicate that Snow Leopard is shipping with an outdated version of Adobe Flash that may leave your Mac vulnerable to web-based attacks targeting the Flash player. For more on what to do, please see the ITS News item at http://www.nyu.edu/its/news/archives/2009/09/vulnerable_adobe_flash_shipped.html.

Symantec AntiVirus Incompatibility
During testing, ITS has found that Symantec AntiVirus 10.2 for Mac is incompatible with Snow Leopard. ITS has been working with Symantec on a solution, but until one is published, please follow the recommendations at http://www.nyu.edu/its/news/archives/2009/08/symantec_antivirus_for_os_x_in.html.

PGP Desktop
At present, PGP Desktop is not compatible with Snow Leopard. If you intend to upgrade to Snow Leopard, you must decrypt all PGP-encrypted drives and uninstall PGP Desktop BEFORE installing Mac OS X 10.6. For further information, please visit the PGP website at https://pgp.custhelp.com/app/.


ALERTS & REMINDERS

H1N1 PREPARATION FOR FACULTY, ADMINISTRATORS & STAFF

NYU faculty, administrators and staff recently received email from NYU Human Resources about the University's plans for dealing with the H1N1 flu. (A comparable email to NYU students and their parents was sent prior to Move-In Weekend by the NYU Student Health Center.) NYU's website for updates and FAQs on the H1N1 flu and NYU's preparations is:

ITS can assist departments and individuals with planning and support for the use of information technology and telecommunications to help ensure business continuity, should staff members need to work remotely from home. If you or your department require such assistance, please contact ITS Client Services at AskITS@nyu.edu.

ITS is also working to ensure that NYU Blackboard, the University's widely used online learning system, can handle additional demand, if any, from faculty and students working remotely via Blackboard. For assistance in using any of NYU's online instructional tools (Blackboard, Files 2.0, etc.), please email ITS Client Services at AskITS@nyu.edu.

Please keep in mind that should many corporations and universities across the country have staff working from home, Internet performance could be affected.

COPYRIGHT INFRINGEMENT & THE RISKS OF FILE SHARING

Peer-to-peer (P2P) applications that allow you to connect your computer directly to other people's computers to transfer files back and forth can result in serious consequences if they are used to share copyrighted material. If you are using:

  • Vuze
  • BitTorrent
  • Limewire
  • or any other P2P software

you should ensure that your computer is configured to NOT make copyrighted files available for download by others. If you have questions about this, consult the ITS P2P web page: http://www.nyu.edu/its/p2p.

Unauthorized distribution of copyrighted material may result in civil and criminal penalties. There are penalties for violating Federal copyright laws. Moreover, P2P activity has drawn the attention of entertainment, publishing, and software industry groups. These groups contact ITS with notifications or subpoenas regarding copyright infringements they detect on the NYU network. ITS notifies the person who controls the computer that is identified in the complaint. That individual is then responsible for bringing their computer into compliance and could face legal action by the copyright owners.

REMINDER to all NYU community members: It is a basic policy for computer users at NYU to respect the rights of copyright owners; see the Policy on the Responsible Use of NYU Computers and Data.

REMINDER to all NYU students living in NYU residence halls: Running a server, other than a web server, is a violation of ResNet policy. This includes using P2P software to share files. See the ResNet website for policies and information.

For a list of legal online music and movie downloading services, visit: http://www.nyu.edu/its/p2p/#legal.

RESOURCES FOR USE OF COPYRIGHTED MATERIALS

A handbook for the use of copyrighted materials is maintained by the NYU Libraries, ITS, and the Office of the Provost, together with the NYU Office of Legal Counsel. It is intended to provide helpful information to members of the NYU community who use copyrighted materials in educational and research activities. The handbook, along with related information and FAQs, can be found at http://library.nyu.edu/copyright. If you have questions regarding "fair use" of copyrighted materials, please send email to fairuse@nyu.edu.

ITS SCHEDULED MAINTENANCE PERIODS

To provide the best possible service while minimizing inconvenience, ITS performs upgrades and other required system work during regularly scheduled maintenance periods. Please note that these maintenance periods may involve an interruption of some services. For ITS' maintenance policy and schedule for shared systems and services, please see http://www.nyu.edu/its/policies/maintenance.html. Other maintenance periods apply to University administrative systems. Please check http://www.nyu.edu/its/status for alerts on all maintenance-related and other service impacts.


SUPPORT & TRAINING

NEW BLACKBOARD LIAISON PROGRAM

ITS' Blackboard Liaison Program offers additional training and specialized tools to empower administrators and staff to support their schools and/or departments use of NYU Blackboard.

For information on joining the Blackboard Liaison program, please see the NYU Blackboard Blog at http://blogs.nyu.edu/its/blackboard/news or use the Contact Us form at http://AskITS.nyu.edu.

For more about the online learning management system, NYU Blackboard, please see http://www.nyu.edu/its/blackboard.

HAVE A QUESTION? ASK ITS

The Ask ITS area within NYUHome is a central resource for technical support and training, as well as software downloads and important news alerts. Keep an eye on this area for new resources added throughout the year. Answers to frequently asked questions about ITS services and facilities (including NYUHome) are available at http://AskITS.nyu.edu.

ITS & NYU LIBRARIES CLASSES

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of technology and Library resources in support of your research and coursework.

ITS classes (http://www.nyu.edu/its/classes) include NYU Blackboard training (see Blackboard item, above). ITS also offers workshops in the use of the NYURoam wireless network. Please see http://www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session. For Libraries classes, including Data Service tutorials done in collaboration with ITS, visit http://library.nyu.edu/classes.


MORE ABOUT CONNECT-DIRECT
CONNECT-DIRECT is a monthly electronic publication of NYU's Information Technology Services (ITS). The first issue of each semester is mailed to the entire NYU community to convey important information, and all faculty, staff, students, and administrators are automatically subscribed to receive this newsletter each month. We hope you will find it useful and informative. For more about this publication, including information on subscribing/unsubscribing from the email newsletter, please visit http://www.nyu.edu/its/pubs/connect/direct .

Thank you for reading Connect-Direct!

April 09, 2009

Expanded Online iPhone Self-Help & Support

ITS is pleased to announce that self-help and instructions are now available online for setting up an iPhone and using it with a variety of NYU services. Please see http://www.nyu.edu/its/pda/ for general support information. There you will also find a table detailing which services are available for iPhones, Blackberries, and Treos, along with links to additional instructions for setting up your device to use NYU email, NYURoam wireless, Meeting Maker, and more.

Faculty Guide to Library & ITS Services Online

ITS, working in conjunction with Bobst Library, has launched a new online edition of the Faculty Guide to Libraries and ITS Services, containing useful information about the services and facilities offered by ITS and the NYU Libraries to faculty, as well as graduate students who teach. You can browse the online edition at http://www.nyu.edu/its/facultyguide , where there is also a link to a downloadable PDF of the printed edition. To request the printed edition, please use the form at http://www.nyu.edu/its/pubs/#print .

Protecting Yourself from Phishing Scams & Viruses

A new spate of phishing messages purporting to be from the 'upgradingteam09', 'NYU web_mail Team', 'ACCOUNT Team NYU MAIL ACCOUT' and the like have been reported recently at NYU. The message requests that the recipient send their password and other personal information to an email account to avoid the shutdown of their NYU email account. In many of these cases, the reply-to email address ends in @live.com. Please be aware that ITS will never ask any NYU member for their password, and you should never reply to fraudulent phishing emails. Instead, forward the message as an attachment to phishing@nyu.edu , ITS' email filtering account. For further information, please see http://www.nyu.edu/its/news/archives/2009/03/phishing_scam_targeting_nyu_em.html.

Viruses that spread by infecting the "autorun" sector of removable flash drives are another increasingly common threat. The default on Windows PC's is to autorun data on removable drives. As a result, an infected flash drive can immediately infect a PC upon insertion into its USB or Firewire ports

To better protect yourself, update your antivirus and antispyware software with the latest definitions, avoid using your personal flash drive on any public computers, and do not use untrusted, un-scanned, shared flash drives in your computers. For more information on disabling autorun in Windows, visit: http://support.microsoft.com/kb/967715.

Blackboard 8.0 Hands-On Training Sessions

Blackboard trainers are available to meet for scheduled one-on-one appointments with faculty in the Digital Studio (Bobst Library, 2nd Floor) to provide customized hands-on training at scheduled hours each week (Tuesdays, 12:00-1:00pm or 1:00-2:00pm; Fridays, 12:00-1:00pm or 1:00-2:00pm). One-on-one training sessions typically last about 60 minutes and can cover any Blackboard topic specified by the requester. Registration is required.

Please visit http://www.nyu.edu/its/classes/blackboard/#handson to schedule a session.

ITS Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of technology and Library resources in support of your research and coursework.

ITS classes (http://www.nyu.edu/its/classes) include NYU Blackboard training (see Blackboard item, above), as well as workshops in the use of the NYURoam wireless network.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6 pm in the Kimmel Center Second Floor Commuter Lounge. During January and February, additional sessions will be offered on Fridays from noon-2pm. Please see http://www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session.

January 28, 2009

New! ITS Kimmel Laptop Lab

ITS has just opened a brand new computer lab facility. The ITS Kimmel Laptop Lab, located on the fourth floor of the Kimmel Center (60 Washington Square South), features dual-boot Apple laptops running both Windows and Mac OS, as well as NYURoam wireless connections and team tables where students can work together on special projects and other collaborative assignments. For more information about the new lab and ITS' other lab resources, please visit http://www.nyu.edu/its/labs .

ITS & NYU Libraries Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and Library resources available to you in support of your research and coursework.

ITS classes (http://www.nyu.edu/its/classes) include NYU Blackboard training (see recent Blackboard 8 item,), as well as workshops in the use of the NYURoam wireless network and (in collaboration with the Libraries) statistics and mapping software.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6 pm in the Kimmel Center Second Floor Commuter Lounge. During January and February, additional sessions will be offered on Fridays from noon-2pm. Please see http://www.nyu.edu/its/forms/wireless for the full schedule and to register for a workshop session.

Workshops and training in the use of GIS and statistical mapping packages are offered by the Data Service Studio, an ITS/NYU Libraries facility. In the coming weeks, these include SPSS (Introductory: Feb. 2, 10; Intermediate: Feb. 24), SAS (Feb. 9, 17), and Stata (Feb. 5), as well as classes in a variety of other research-computing related subjects. For further information and to register, visit http://www.nyu.edu/its/classes.

The Libraries also offer an extensive set of workshops, classes and tours in the use of Library resources and tools. Visit http://library.nyu.edu/classes for details.

Blackboard 8 Is Up for Spring Semester Classes

The new Blackboard system is up and running! If you haven't taken advantage of ITS' training and preview sessions, now is the time to do so. A full training schedule for faculty and teaching assistants is being offered, complete with in-depth topic sessions. Spend time with our Blackboard experts exploring such topics as "Setting Up a Course", "Communicating and Collaborating", "Grading Student Work", "Presenting Content", and "Managing Assessments and Student Submissions".

For more information on these hands-on training sessions, visit http://www.nyu.edu/its/classes/blackboard .

The Blackboard Gradebook is significantly redesigned. We strongly recommend attending a training session on Blackboard Grading early in the semester if you plan to use this feature.

Spring Semester Hours at ITS Client Services & Labs

ITS Client Services
ITS Client Services will operate on the following schedule during the Spring 2009 semester.
For help by telephone: Call 1-212-998-3333 from 8:00am to midnight, Monday through Friday, and from noon to midnight, Saturday and Sunday.
For help online: Submit your question via the Ask ITS form on NYUHome or from the contact form at http://www.nyu.edu/its/askits/contactus .
For in-person help: Visit ITS Client Services at 10 Astor Place, 4th floor, from Monday through Friday, 9:00am to 6:00pm. (For help with your laptop, please call 1-212-998-3333 to schedule an appointment.)

ITS Student Computer Labs
Regular semester hours at the ITS student computer labs have resumed. For the most up-to-date information on ITS computer lab hours, including those of ITS’ new Laptop Lab on the 4th Floor of the Kimmel Center (see preceding item), please visit http://www.nyu.edu/its/labs .

December 17, 2008

ITS' Winter Recess Hours of Operation

ITS Client Services, computer labs, Studios, and offices will follow modified schedules of coverage during the NYU Winter Recess:

Saturday, Jan. 3 through Sunday, Jan. 18::
The Client Services Center will follow its normal hours of operation & coverage; visit AskITS.nyu.edu/helpdesk for details.

Monday, Jan. 19 - Closed for Martin Luther King Jr., Day (University holiday).

Computer Labs

Monday, Jan. 5 through Sunday, Jan. 18:
ITS Labs will follow a modified Winter Recess schedule; visit www.nyu.edu/its/labs for details.

Monday, Jan. 19 - All labs will be closed for Martin Luther King Jr., Day (University holiday).

For Other ITS Resources and Further Information

Visit www.nyu.edu/its/coverage for details on hours, contact information you can use over the Recess, information on making a gift to the University, and detailed instructions on preparing your voice mail and email for the break.

NOTE: If you use NYU voice mail, ITS recommends that you continue to retrieve your messages while away to reduce the volume of calls received by our voice mail systems immediately following the Break.

New Anti-Virus & Anti-Spyware Protection Available Soon

Within the next few weeks, ITS will be making Symantec Endpoint Protection available for download via the Ask ITS area of NYUHome. Symantec Endpoint Protection will be available under an NYU site license, and may be downloaded and used by current faculty, staff, and students. It provides both antivirus and anti-spyware protection for Windows computers. Endpoint Protection will replace Symantec Antivirus Corporate Edition, and ITS recommends that anyone using the earlier product upgrade to this newer product.

Please check the Computer Security Alerts channel in NYUHome or the ITS Software page (software.nyu.edu) for the latest information on this important update. If you need additional information or assistance, please contact ITS Client Services at 212-998-3333 or at AskITS@nyu.edu.

Call For Student Nominees: Max Goldstein Prize

Each spring, ITS awards the Max Goldstein Prize to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural, or social life of the NYU community. The prize consists of a cash award of $500; nominations will be accepted from any member of the NYU community. The deadline for nominations is March 1, 2009.

Please send nominations to Vincent Doogan, ITS Director of Student Technology Services, at vincent.doogan@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

Max Goldstein, for whom the prize is named, was the director of the Department of Energy computer center at New York University, the co-founder of the Department of Computer Science (Courant Institute of Mathematical Sciences, FAS), and the first director of the Academic Computing Facility, a predecessor organization of ITS. An important figure in developing computing at the Los Alamos National Laboratory after World War II, Professor Goldstein felt that computing had profound implications for many disciplines and at many levels.

Call For Student Nominees: George Sadowsky Prize

Each spring, ITS awards the George Sadowsky Prize of $500 to a student who exhibits exemplary innovation in using the Internet for community service. Nominations should be sent by March 27, 2009, to Heather Rogers, Office of the CITO, 10 Astor Place 5th Floor, 8071, or via email to heather.rogers@nyu.edu.

Please send a description of the nominee's work/project, contact information (mailing address, phone number, email) for both the student nominee and the nominator, and a description of the relationship of the nominator to the nominee. If a website is involved in the project, please send the website address as well.

George Sadowsky, for whom the prize was named, worked at NYU with Information Technology leadership for ten years and made tremendous progress toward the advancement of computing and connectivity for education. In addition to his NYU efforts, he worked globally with a number of different organizations to promote the use of the Internet around the world, especially to developing countries where technology is farthest behind. He retired from NYU in 2001 but continues his work as an "Internet advocate" to this day.

Turn Off Your Computer While Away for Winter Recess

In preparation for the holidays, ITS' Technology Security Services would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for these and other reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break!
  • It will help save energy and help make you a good University citizen!

Set Your Voice Mail and Email Vacation Message

ITS recommends that individuals and departments update their voice mail or answering machine greetings to reflect their status during the Recess. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also use the NYUHome Vacation Message service to alert those who send you email as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic email notification, see http://www.nyu.edu/its/coverage/#prepare.

Update Your Address to Ensure Receipt of Your W-2

If you are an NYU faculty or staff member or student employee, the University will soon be mailing your 2008 Form W-2 to you. Check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel on the Work tab in NYUHome), and if necessary update your address no later than Monday, January 12 to ensure timely receipt of your W-2.

You can easily update your address using ePASS. To do so, log in to NYUHome using your NYU NetID and password, click on the Work tab, and click "Login" in the ePASS Employee Self-Service channel. Enter your NetID and password when prompted, then click on the "ePASS: Employee Self Service" link, click "Home Information" in the left-hand menu, and make your changes. Your new information will be updated in the Human Resources/Payroll database within two days.

Please note that all University faculty, staff members, and student employees should complete this process. For more information on ePASS, see the article in the Fall/Winter 2007 issue of Connect available at http://www.nyu.edu/its/pubs/connect/fall07/allison_epass.html .

July 05, 2007

Help Protect Your Email with SSL

Secure Sockets Layer (SSL) is a security feature that helps protect the privacy of documents transmitted over the Internet, including email messages. If you use an email client other than NYUHome to check your NYU email, do your part to help protect NYU's network and activate SSL today. It's quick, easy and very important! (If you use NYUHome to check your NYU email, SSL has already been activated for you; ITS cannot, however, activate SSL for other email clients--you must take these steps yourself.) See www.nyu.edu/its/email/ssl/ for instructions.

May 10, 2007

ResNet Maintenance: May 11

There will be an interruption of ResNet services on Friday, May 11 from noon until 3:00pm, while ITS performs system-wide software upgrades to networking equipment. As a result, current residents will be unable to access the Internet using ResNet, and new and returning residents will be unable to register their computers for ResNet. For more information, call the ITS Client Services Center at 212-998-3333.

Meeting Maker Calendar Upgrade

ITS recently upgraded NYU's version of Meeting Maker, a collaborative calendar and group scheduling software package provided by ITS to NYU faculty and staff. Meeting Maker makes it easy to schedule meetings, invite attendees, plan activities, keep a prioritized to-do list, and coordinate your calendar with other NYU faculty and staff members who use Meeting Maker. Version 8.6 of Meeting Maker provides a host of new capabilities and improvements, including a web version at http://webcal.nyu.edu (also linked from the Meeting Maker channel in NYUHome if you already have an account).

All NYU faculty and staff members with an activated NYUHome account are eligible for a free Meeting Maker account. To apply, send an email message containing your full name and NYU NetID to meetingmaker.request@nyu.edu, or use the contact form within the Ask ITS section of NYUHome. For more information, see the latest edition of Connect: Information Technology at NYU (www.nyu.edu/its/pubs/connect/spring07/meetingmaker.html), visit www.nyu.edu/its/meetings/, or, if you already have a Meeting Maker account, explore the Meeting Maker channel in the NYUHome Work tab.

Everyday Security Awareness

To increase the NYU community's knowledge of computer and network security issues, ITS leads a variety of security awareness initiatives during the academic year. Beyond this, ITS' Technology Security Services works throughout the year to provide information about new software products, virus alerts, important updates, and other issues of concern. This information can help protect the security of University data (as discussed in the latest issue of Connect Magazine: www.nyu.edu/its/pubs/connect/spring07/), your hardware, and any personal information you store on your computer.

We recommend that all NYU community members regularly check this ITS News blog (or subscribe to the RSS feed linked at the bottom of the column on the right); this information is also available in the ITS News & Alerts and Computer Security Alerts channels in the Ask ITS area of NYUHome (log in at http://home.nyu.edu and follow the link in the Home tab).

New Graduates: Keep Your NYUHome & Email Access!

To make the transition for graduating students as convenient as possible, your access to NYU email and certain features within NYUHome will remain active after you complete your studies, provided that your account continues to show activity at least once every six months. Please note that because NYUHome is a role-based resource, you may notice a few differences in the channels that are available to you once you graduate. See www.nyu.edu/its/accounts/students/grad.html for more information.

Spring Edition of Connect Magazine Now Available

The Spring 2007 edition of the ITS magazine, Connect: Information Technology at NYU, is now available. If you did not receive this issue by mail, you can pick up a print copy at any of the ITS computer labs or at the ITS Client Services Center (see www.nyu.edu/its/map/ for locations) or you can read the entire issue online at www.nyu.edu/its/pubs/connect/spring07/. We hope you enjoy Connect, and encourage you to send your feedback and ideas for future articles to its.connect@nyu.edu.

April 03, 2007

The NYU Faculty Digital Archive

NYU's Faculty Digital Archive (http://archive.nyu.edu) is a new repository into which full-time NYU faculty can deposit their work in digital form. The Faculty Digital Archive (FDA) is intended to be a highly visible repository of NYU faculty digital scholarship, though collections can also be set up to restrict access to only selected people. Collections are owned and managed by faculty, who will have responsibility for adding, making available, and removing content. FDA content is backed up regularly and objects are assigned persistent URLs, which makes linking to and citation of individual objects reliable and easy. For more information, see http://www.nyu.edu/its/faculty/fda/.

Security Awareness Month Hits the Road

This year's annual University-wide Computer & Network Security Awareness Month will be moved from April to the fall 2007 semester. Instead, ITS' Technology Security Services will be going on a "security road show" this April, visiting departments across campus, and presenting important and timely security information to faculty and staff members. If your department is interested in participating in our road show, contact Technology Security Services at security@nyu.edu.

NYU Homepages Now Indexed by Search Engines

In response to numerous faculty and student requests, ITS has enabled indexing by outside search engines of the contents of all the personal websites posted at http://homepages.nyu.edu

If you have an NYU Homepages website, this means that people around the world can now find the contents of that site in searches they may do with Google or other search engines. While this is generally a desirable feature, you should be aware that people may be directed to contents on the site that are out of date or that you'd prefer to keep private. Please review what's on the site and make whatever content adjustments are appropriate.

If you do not want the contents of the site to appear in search engine results, you can block the indexing of the entire site or of a particular directory. Go to http://www.nyu.edu/webguide/faqs/nosearch.html to find out how.

If you do not yet have a website in Homepages, but would like to set one up, see the instructions at http://www.nyu.edu/its/nyuhome/web/.

Faculty: Help Test a New Online Learning Tool

Full and part-time faculty interested in enhancing their courses through innovative learning technologies are being sought for NYU's ALEX pilot project. ALEX (Advanced Learning Exchange) represents an exploration of a possible alternative to the Blackboard tool in the form of a flexible, "community source" online learning management system.

To volunteer to test ALEX in a summer or fall course, or to ask a question about the system, visit the ITS Instructional Technology Pilot page at http://www.nyu.edu/its/faculty/pilot/ and choose "ALEX" from the "Select Technology" pull down menu. For more information about ALEX, please see http://www.nyu.edu/its/alex/.

Important Note on Illegal Downloading


A newer version of this note is now available. Please see www.nyu.edu/its/illegal/ instead.


April 01, 2007

Service Improvements to NYU Email, Apr. 3

On Tues., April 3, from 7:30pm-9:30pm, NYUHome email will be unavailable while important patches and updates are applied.

During this two-hour service outage, you will be unable to send or receive email whether you check your email by logging directly into NYUHome, or use an email client such as Outlook, Eudora or Thunderbird. All mail sent to you during this service window will be held in a queue and delivered to you when service is resumed.

If you use Microsoft Outlook and have been experiencing problems receiving NYUHome webmail-generated replies, you will be pleased to know that this issue is addressed by the patches we are about to install. Other service enhancements include improved printing from within the webmail interface.

We appreciate your patience while these improvements are being implemented.

March 07, 2007

Daylight Saving Time Changes

As a result of the Energy Policy Act of 2005, Daylight Saving Time will begin three weeks earlier this year, on Sunday, March 11th, and end one week later, on Sunday, November 4th. Many electronic devices (desktop and laptop computers, handheld devices, clocks, DVD, CD and game players, etc.) are programmed to know when the traditional DST begins and ends, but some may not be prepared for this change. To help ease this transition, take the steps described below.

ON OR BEFORE MARCH 10TH

  • ITS strongly recommends that you back up your data on both handheld and computing devices such as laptops and desktops.
  • Check to see if your device manufacturers have released DST patches.
    • Microsoft released a DST patch for Windows XP in February (http://support.microsoft.com/gp/dst_topissues). To make sure the patch is installed, run Windows Update before March 11th. To run Windows Update, open the Start menu, select Settings, then Control Panel, then Automatic Updates. Check for updates and turn on Automatic Updates if not already activated.
    • Apple released a DST patch for Macintosh OS X in February (http://docs.info.apple.com/article.html?artnum=305056). To make sure the patch is installed, run Software Update before March 11th. To do so, open the Apple menu at the upper left of your screen, select Software Update, and install the updates that appear.
    • Additional patches are listed at the end of this message, but this list is not exhaustive--search your device manufacturers' websites for complete information.

ON OR AFTER MARCH 11TH

  • Check all of the electronic devices you use, and if they have not been automatically updated to the correct time, manually set their clocks one hour forward. Please note that some of these devices may automatically reset their clocks on April 1st, 2007 (the old DST date), so you may need to manually correct these devices again at that time. The same may be true for the October 28th/November 4th change.
  • As a precaution, consider confirming via email or phone any appointments that occur during the following time periods. (Please note that people who use Meeting Maker to schedule appointments during these time periods with people in countries or regions that do not use DST may notice discrepancies and should manually confirm these meetings.)
    • March 11th through the first week of April 2007 (in future years, the period between the second Sunday of March and the week following the first Sunday of April)
    • October 28th-November 4th, 2007 (in future years, the period between the last Sunday of October and the first Sunday of November).

IMPORTANT NOTES

ITS does NOT anticipate DST-related issues with NYUHome or Blackboard, with NYU's data and voice networks, or with our administrative applications (SIS, Albert, HRIS/PASS, fame, Advance, Data Warehouse, BIA, eReports, Brio, Remedy, etc.).

ITS also does not anticipate DST-related issues with Meeting Maker 7.5-8.5 (aside from the potential international meeting issue described above). If you use Meeting Maker v. 7.5-8.5 and synchronize with a handheld device, please do NOT update your handheld device with any DST-related patches. If you have already patched your handheld, be sure to confirm any meetings scheduled during the spring transition period described above (see below for instructions). A new version of Meeting Maker is expected to be available soon. This upgrade, along with new synchronization software, will address long-term DST issues (including the upcoming fall change).

ADDITIONAL UPDATES

Please note that this list is not exhaustive--search your device manufacturers' websites for complete information.

For Handheld Owners Who Have Already Applied the DST Patch

As noted above, people who use a handheld to synchronize with Meeting Maker should not install any DST-related patches. If you have already applied the DST patch to your handheld, follow these steps ON OR AFTER MARCH 11th to determine whether the update will cause any problems when synching with Meeting Maker. Note that ITS has based this assessment on Treo handhelds, but the same procedure should work on other brands as well.

  1. Create a test meeting in Meeting Maker that is scheduled between March 11th and April 1st.
  2. Sync your handheld with Meeting Maker.
  3. Check the time of this meeting on your handheld and make sure that it matches the time in Meeting Maker.
  4. Now create a meeting on your handheld that is scheduled between March 11th and April 1st.
  5. Sync your handheld so that the meeting appears on Meeting Maker.
  6. Check the time of this meeting on Meeting Maker and make sure that it matches the time on your handheld.
  7. If all the times match, then you should not have any issues.
  8. If there are discrepancies, then you will need to manually correct any mistakes that are made by the synchronization. (Alternatively, Treo owners can perform a hard reset to remove the DST patch--this will not work on other brands of handhelds).

In the event that your handheld does not update its clock properly when DST begins on March 11th, you can manually update the time (see below).

How to Manually Change the Time on your Handheld Device

Blackberry

  1. From the home screen on the Blackberry, go to the Options icon. (Note: On newer Blackberries, the Options icon is located in a folder called Settings.)
  2. In the Options menu, go to Date/Time.
  3. Scroll until the cursor is on the hour of the displayed time.
  4. Click the wheel and select Change Options.
  5. Scroll to change the hour, then click the wheel again.
  6. Click the Back button and select Save.

Palm OS (Treo)

  1. From the home screen on the Treo, go to the Pref icon. (Note: At the top right corner of the screen, make sure All is selected.)
  2. In the Pref menu, go to Date & Time.
  3. For Treo users, make sure to uncheck the checkbox next to "Get date & time from mobile network" before manually setting the time.
  4. Click Done when finished.

Windows Mobile

  1. Click the Start menu at the top left corner of the screen and go to Settings.
  2. Click the Settings tab on the bottom of the screen and go to Clocks & Alarms.
  3. Manually set the time and click OK at the top right when done.
  4. Click Yes to save the changes.
February 13, 2007

Instructional Technology Fellowship

Faculty with ideas for using technology to achieve a pedagogical impact should consider applying for the Spring 2007 Instructional Technology Fellowship. The fellowship is a chance for faculty members to work one-on-one with a team of experts from ITS Faculty Technology Services on the meaningful integration of technology into their courses. Faculty who are selected will also be able to improve overall technology skills and awareness through the fellowship process. No prior technical skills are required. Faculty need only have an interest and willingness to learn and apply new technologies in a real instructional situation and be teaching during the Summer 2007 or Fall 2008 semesters. Interested candidates should visit (Ed: website no longer available).

Renovation & New Equipment at Third Avenue Center

The east wing of the ITS student computing center in the Third Avenue North Residence Hall has recently been renovated. The improved lab now features approximately 100 Apple and Dell computers, as well as a 16-computer video production studio and several flatbed scanners. A lounge and three new meeting rooms have been added to the area around the lab, featuring new audioconferencing equipment, whiteboards, and NYURoam wireless access. New loaner laptops are now available for students to use in the lounge.

In addition to the new technology, the interior design of the east wing lab has been updated with an attractive Art Deco look. The renovation, which will be extended to the lab's west wing this summer, is part of an ongoing effort to keep the four ITS computer labs up-to-date with evolving student computing requirements. ITS encourages students to stop by to see the changes; the lab is located at 75 Third Avenue on level C-3, and is open 24/7 during the regular semester.

NYUHome Version 6.0 Released

NYUHome 6.0 was released on Friday, February 2nd. This exciting new version of NYU's web portal (http://home.nyu.edu) features the following enhancements:

  • Deluxe, customizable style themes, featuring bold colors, beautiful photos, and useful icons (available under Preferences > Your Style Theme)
  • The Library channel under the Research tab now offers a vastly improved interface for searching references, databases and e-journals, a Library Info quick reference, and the Liblink blog
  • Email storage size (quota) raised from 100MB to 250MB
  • A handy vacation message start- and end-date option under 'Preferences > Vacation message
  • New Stern tab (for Stern undergraduates only)
  • A Student Health & Wellness channel, which provides quick access to the Student Health Center, Student Health Insurance, the NYU Wellness Exchange, and much more
  • Expanded content in the Computer Security Alerts and ITS News & Alerts channels

Internet Explorer 7 Update

In November 2006, Microsoft released Internet Explorer 7 (IE7), which includes several important security features and updates. The browser is designed to protect against unauthorized ActiveX scripting and phishing scams, and provides a new menu bar to manage add-on web browser applications.

ITS initially recommended that the NYU community continue to use IE6 while we evaluated the browser's compatibility with NYU services. Our tests have not yet shown significant incompatibility with our major administrative systems or the NYU network, so you may now install IE7 and take advantage of the security features and updates it offers. As is always the case, please proceed with care prior to upgrading software on your computer by backing up important data. We will continue to monitor our systems and test IE7 for potential impact, and welcome your feedback with any problems you might encounter: 212-998-3333. For more information about IE7, visit the Microsoft website at http://www.microsoft.com/ie/ .

December 20, 2006

ITS Service Schedule: Winter Break

DECEMBER 23 - JANUARY 2:
ITS will follow a modified schedule of coverage from end-of-business on Friday, December 22 through Tuesday, January 2. ITS computer labs will be closed, but the ITS Client Services helpline staff and operator services staff will be available on a reduced schedule.

Visit the ITS website (www.nyu.edu/its/coverage/) for the complete Winter Break schedule, contact information you can use over the recess, links to various NYU academic calendars, information on making a gift to the University, and detailed instructions on preparing your voice mail and email for the Break. Note: If you use NYU voice mail, ITS recommends that you retrieve your messages during the Break to reduce the volume of calls received by our voice mail systems immediately following the Break.

JANUARY 3-15:
The ITS Client Services Center and all ITS offices will reopen on Wednesday, January 3 and follow their normal hours for the remainder of the University's Winter Break (also known as the Intersession). ITS computer labs will follow a modified schedule during the Intersession; details are available at www.nyu.edu/its/labs/.

Extended ITS Computer Lab Hours

ITS Student Technology Services can help with your end-of-semester crunch! New early morning hours are available at the ITS Tisch Hall Computer Lab, room LC-7. The lab now opens daily at 6am, Monday through Saturday. During early morning hours the lab will be self-service; lab access requires swiping a valid NYUCard. Also, the ITS Third Avenue Center is open round the clock, seven days a week. And remember the Sunday hours, noon-11:30pm, at the ITS Multimedia Center, 35 W. 4th Street, 2nd floor.

Check www.nyu.edu/its/labs/ for locations & hours of all ITS labs. ITS computer labs are available to NYU faculty and staff, and all students in degree or diploma programs. Be sure to bring your NYUCard when you visit.

New Podcasting Resources

**** Students ****
A new Podcasting Production Studio for students has been created at the ITS Multimedia Lab. The Multimedia Lab is located in the Education Building at 35 West 4th Street, on the second floor. The Macintosh-based system provides a variety of software and hardware to meet the needs of both experienced and novice podcasters. Staff will be on-hand to guide students through the process, and electronic guides and tutorials are also available. For more information about podcasting resources on campus, visit www.nyu.edu/podcast/.

**** Faculty ****
Want to make a podcast of your classes? Campus Media maintains several carts equipped with Macintosh computers and microphones, as well as a portable solution (an MP3 recorder and a lavaliere microphone) so that you can record your class and have it posted on to the Internet for your students. Want to learn more? Call Campus Media at 8-2655, visit www.nyu.edu/podcast/, or, to book your next class or event for podcasting, visit the NYU Campus Media website. Updates and additional recording capabilities will be available soon.

ITP Winter Show 2006

Twice a year, the NYU Tisch School of the Arts' Interactive Telecommunications Program (ITP) hosts a student show of interactive sight, sound, and physical objects. This year's Winter Show will be held on the 4th floor of 721 Broadway on Sunday, Dec. 17th from 2-6pm, and Monday, Dec. 18th from 5-9pm. The event is free and open to the public, and there is no need to RSVP. For more information, visit http://itp.nyu.edu/show/ or contact itp.inquiries@nyu.edu or 212-998-1880.

Faculty: Help ITS Test New Technologies

During the Spring 2007 semester, ITS will be testing a number of exciting new technologies to enhance the teaching and learning environment, and is currently looking for faculty volunteers. Good candidates are those faculty who are planning to use online instructional technologies (such as NYU Blackboard) in their courses and who are willing to pilot the new tools. Faculty with all levels of technical ability are welcome. Visit www.nyu.edu/its/faculty/pilot/ to volunteer or submit a question.

Discounted Pricing on Statistical Software

Each academic year, the University obtains licenses for SPSS and SAS statistical software for use by NYU faculty, administrators, and staff (and, for SAS, matriculated graduate students, as well). SPSS and SAS licenses for the current academic year are now available for purchase from ITS via a streamlined licensing process. In addition, ITS is pleased to announce the availability of Amos, a powerful, easy-to-use structural equation modeling (SEM) software program. For details, please visit the Data Service Studio website.

Transition of NYU-NET to an IP-Only Network

Over the course of its 20-year history, NYU-NET, the campus data network, has supported a variety of communications protocols for the various computers on the network, including DECNet (Digital Equipment Corporation), XNS (Xerox and Ungermann-Bass systems), AppleTalk (pre-Mac OS 9 Macintosh computers), and IPX (Netware's unsupported v5.0 and earlier Novell servers). Each of these computer manufacturers has dropped support for its proprietary communications systems in favor of IP (the Internet Protocol). Similarly, vendors of networking equipment are also eliminating "multiprotocol support" in their network switches and routers. Though ITS has phased out the use of DECNet and XNS, AppleTalk and IPX continue to operate on NYU-NET, and as long as we require infrastructure which supports those two protocols, that requirement limits our choices for new equipment to those which have reduced IP capabilities. There is also typically a premium cost for equipment that supports these legacy communications technologies. As a result, multiprotocol use on NYU-NET is impacting our ability to develop the campus network and support the high-performance computing and networking needs of University research.

This is an advance announcement that ITS plans to retire the AppleTalk and IPX protocols on the backbone of the University network on June 1, 2008. To our knowledge, the only devices remaining on NYU-NET that would be adversely affected by the discontinuation of those services are rather old devices no longer supported by their vendors:

  • Apple LaserWriter printers which only support AppleTalk
  • File sharing and printing from Macintosh computers running System 8 or earlier
  • Novell servers running Netware v5.0 or earlier. (Netware v5.1 is IP capable.)

ITS is happy to work with departments that have any concerns regarding the above plan or need assistance in identifying any such equipment in their environments. Please contact the ITS Client Services Center at 212-998-3333 with any questions or comments.

Retirement of NYU USENET News Service

The USENET News service has been active on NYU-NET since the inception of the campus network. Over that period of time, USENET activity on campus grew from a modest service to one of the most active USENET services on the planet. In recent years, however, technologies such as weblogs, private web services, and instant messaging have contributed to record-low activity on the NYU-NET USENET service. Even though campus use of the USENET service is very low, maintaining this service makes very intensive use of both network bandwidth and server resources. This is an advance announcement that ITS plans to retire the campus network news service on June 1, 2007.

Several alternatives exist for access to USENET services:

  • Home access: Local Internet Service Providers (including dialup, cable modem and DSL providers) typically offer USENET services.
  • Free global access: Services such as "Google Groups" (http://groups.google.com) provide free access to the text-based newsgroups.
  • Pay-for access: Giganews (http://www.giganews.com) and Supernews (http://www.supernews.com) offer access to all newsgroups, including the "binaries" newsgroups, for a monthly fee.

ITS welcomes your feedback on this plan. Please contact the ITS Client Services Center at 212-998-3333 with any questions or comments.

Turn Off Your Computer Over the Holidays

In preparation for the holidays, ITS' Technology Security Services would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for these and other reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break!
  • It will help save energy and help make you a good University citizen!
October 10, 2006

ITS & NYU Libraries Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and library resources available to you in support of your research and coursework. ITS classes include NYU Blackboard training, NYURoam Wireless Workshops, and Advanced Media Studio Workshops. ITS also offers classes and, upon faculty request, special in-class tutorials in statistics and mapping software.

For more information, including the fall schedule and registration details, visit www.nyu.edu/its/classes/ for ITS classes and workshops or, for Libraries classes, http://library.nyu.edu/research/classes.html.

Copyright & File Sharing Policies

Peer-to-peer (P2P) applications such as KaZaA, limewire and Gnutella, which allow you to connect your computer directly to other users' computers to transfer files back and forth, can get you into serious trouble if they are used to share copyrighted material. If you are using any P2P software, you should ensure that your computer is configured to NOT make copyrighted files available for download by others. If you have questions about this, consult the ITS P2P web page: www.nyu.edu/its/p2p/.

Sharing such material can be a violation of federal copyright laws and has drawn the attention of entertainment industry groups. These groups contact ITS with notifications or subpoenas regarding copyright infringements they detect on the NYU network. ITS notifies the person who controls the computer that is identified in the complaint. That individual is then responsible for bringing their computer into compliance, and could face legal action by the copyright owners.

REMINDER to all NYU community members: It is a basic policy for computer use at NYU to respect the rights of copyright owners; see the Policy on the Responsible Use of NYU Computers and Data.

REMINDER to all NYU students living in NYU residence halls: Running a server, other than a web server, is a violation of ResNet policy. This includes using P2P software to share out files. See the ResNet website for policies and information.

Website News: Ask ITS & More

-- Ask ITS & NYUHome--
The new Ask ITS area in NYUHome (available via the Home tab) provides one convenient location where you can request help from ITS, read important security and technology news updates, and link to helpful software and instructions. While in NYUHome, check out the NYU Life tab and its new Campus Cash and Off-Campus Housing channels. Also, with NYUHome's expanded Search box capability, you can now search NYU Directory listings and ITS and NYUHome help from any NYUHome tab.

-- Information Technology Services Website --
At the beginning of this academic year, ITS, in collaboration with NYU's Web Communications, released a redesigned version of the ITS website at http://www.nyu.edu/its/ . New features include a News blog, expanded content, enhanced NYU Blackboard support, and an improved navigation structure. We encourage you to visit our new site and let us know what you think!

-- Podcasting at NYU --
NYU recently released a new Podcasting website, featuring links to existing podcasts produced by the NYU community, and information about University resources available to assist in the creation of new podcasts by NYU students, faculty, and staff. See http://www.nyu.edu/podcast/ for details.

Activate & Protect Your NYU Email

Email is one of the official means by which the University communicates with faculty, administrators, staff, and students. It's your responsibility to activate the NYU email service for which you are eligible, if you haven't already done so, and to check your email regularly. For instructions on activating and using your NYU email, visit www.nyu.edu/its/email/. NYU's Student Email Policy and The Guidelines for Student Email Use can be found on the ITS Policies website at www.nyu.edu/its/policies/.

Please note: Everyone who uses an email client other than NYUHome to check their NYU email should verify that they are using the correct settings and activate the SSL security feature to help protect the privacy of their messages; for quick configuration instructions for Eudora, Outlook Express, Thunderbird, and more, see www.nyu.edu/its/email/ssl/. If you use the NYUHome email client, SSL has been automatically activated for you.

Protect Your Computer & Identity

ITS urges you to help keep your computer safe and your identity protected by keeping your computer system patched and your anti-virus and anti-spyware software up-to-date. And, when using email or on the web, be wary of providing personal information or passwords.

See www.nyu.edu/its/security/getsecure/ for ITS' list of recommendations for safer computing, including instructions on how to download your copies of Symantec AntiVirus and Lavasoft Ad-Aware, and be sure to familiarize yourself with NYU's Policy on Responsible Use of NYU Computers and Data: www.nyu.edu/its/policies/responsibleuse.html. If you have questions, please contact the ITS Client Services Center.

SPSS & SAS Software Through ITS

Each academic year, the University obtains a license for SPSS and SAS statistical software for use by NYU faculty, administrators, and staff (and, for SAS, matriculated graduate students, as well). SPSS and SAS licenses for the current academic year are now available for purchase from ITS via a streamlined licensing process. See the Data Service Studio website for details. Please note that NYU students can purchase a copy of SPSS at the NYU Computer Store at 242 Greene Street (www.bookstores.nyu.edu/computer.store/).

Change Your Password or It Will Expire

Using strong passwords and changing them regularly helps safeguard your privacy and identity. You are now required to change the password used with your NYU NetID at least once every year. Otherwise, it will expire, cutting off your access to NYUHome, your NYU email (whether via a browser or email software like Eudora or Thunderbird), NYU dial-up, NYURoam wireless, restricted-access web services, and other applications. See www.nyu.edu/its/security/passwordchange/ for details about this password change initiative; for helpful information about passwords, see www.nyu.edu/its/faq/passwords/ .

May 01, 2006

Connect-Direct on Summer Hiatus

The Connect-Direct newsletter will be on hiatus during the summer months, barring any urgent announcements. Please check back at the beginning of September for new announcements and tips.

April 04, 2006

ITS Computer Lab Hours Extended

The ITS Third Avenue North computer lab at 75 Third Avenue is now open on a 24x7 basis, and beginning Friday, April 7, the ITS 14 Washington Place computer lab will be open on Fridays from 9:00 am to 6:00 pm in addition to its normal hours. See http://www.nyu.edu/its/labs/ for the location and current schedule of each of the ITS computer labs.

Give Them 10 Minutes, and They'll Give You A Better Library

You may be invited as part of a random sample of NYU faculty, staff and students to participate in LibQUAL+, an online survey designed to help the NYU Libraries measure and improve library service quality. Invited participants will be notified by email on Monday, April 10, and the survey runs from April 17 to May 1. For more information on LibQUAL+, see http://library.nyu.edu/libqual/faq.html. (Ed: This information is no longer available on the Library website.)

NYU Graduates: Keep Your NYUHome and Email Service!

NYU Information Technology Services and the Office for University Development and Alumni Relations are pleased to announce that recent alumni and future NYU graduates will continue to have access to their NYUHome and web-based NYU e-mail service indefinitely.

As part of this new benefit, your NYUHome service will remain active after you complete your studies or leave the University, provided that your account continues to show activity at least once every six months. So, no matter where life takes you, you can retain your connection to NYU through your email address and access to NYUHome. Additional information is available on the ITS website at: http://www.nyu.edu/its/accounts/gradfaq.html

April is Computer & Network Security Awareness Month

This month is the sixth annual Computer & Network Security Awareness Month, brought to you by ITS Technology Security Services (http://www.nyu.edu/its/security/) and Computer Advocacy @ NYU (http://www.nyu.edu/clubs/advocacy/). The goal of this series of free events is to raise the NYU community's awareness of computer and network security issues, and to teach participants what they can do to protect their computers and their personal information.

For full descriptions of the events listed below, along with instructions on how to RSVP, computer security tips, helpful links, and security publications, please visit {website no longer available}. Free refreshments will be served at each event!
-----------------------
Schedule of Events
-----------------------
Strategies for Creating Strong Passwords
Wednesday, April 5 from 1:00 pm to 2:00 pm
Kimmel Center, 60 Washington Square S., room 405
Philip Rodrigues

Money Matters and Identity Theft
Monday, April 10 from 12:30 pm to 1:30 pm
Kimmel Center, 60 Washington Square S., room 405
Curtis Wright and Tracey Losco

Protecting and Using Sensitive Data at NYU
Thursday, April 20 from 12:00 pm to 1:00 pm
Kimmel Center, 60 Washington Square S., room 907
Jane DelFavero, Ken Fauerbach and Chuck Kuhlman

Practicing Safe Surf
Wednesday, April 26 from 1:00 pm to 2:30 pm
Kimmel Center, 60 Washington Square S., room 405
Brian Smith-Sweeney

February 16, 2006

Create a Personal Email Address

Have you ever wished that your NYU email address was easier to remember? Once you have activated your NYUHome service, you can create another email address that people can use as an alternative to your official NYU email address (YourNetID@nyu.edu). Messages sent to either address will be delivered to your NYUHome email inbox. For details, see www.nyu.edu/its/email/address/. Please note that NYU faculty, staff, and administrators are encouraged to use a "business card" format for their personal address (yourfirstname.yourlastname@nyu.edu).

Protect Your Computer & Your Identity

ITS urges you to help keep your computer safe and your identity protected. Remember, it's your responsibility to keep your computer system patched and your anti-virus and anti-spyware software up-to-date. And when on the Web or using email, do not open unexpected attachments, download suspicious files, or provide your Social Security number or other identifying information in response to an email message (as these are almost always phishing scams, aimed at obtaining your personal information for criminal purposes).

See http://www.nyu.edu/its/security/guidelines.html for ITS' list of recommendations for safer computing, including instructions on how to download your copies of Symantec AntiVirus and LavaSoft Ad-Aware from NYUHome, information about good security habits, and details on how to keep your computer's security features up to date. Also, keep an eye out around campus for information about our Security Awareness Month events in April.

Call for Student Nominees: Max Goldstein Prize

Each spring, ITS awards the Max Goldstein Prize to an NYU undergraduate student who has applied computing in a creative and practical way to improve the academic, cultural or social life of the NYU community. The prize consists of a cash award of $500; nominations will be accepted from any member of the NYU community.

PLEASE NOTE: The deadline for nominations is MARCH 1st, 2006!

Please send nominations to Vincent Doogan, ITS Director of Student Technology Services, at doogan@nyu.edu. Include the student's full name, school and class year, your relationship to the nominee, and a description or example of the accomplishment(s) that qualify him or her for the prize.

President's Day Schedule for ITS

The ITS computer labs will be closed for President's Day on Monday, February 20th. Normal hours at the computer labs will resume at 12:01am on Tuesday, February 21st; see http://www.nyu.edu/its/labs/ for schedule information.

The IT Service Desk will be open for telephone and email help (1-212-998-3333; AskITS@nyu.edu) from noon- 6:00pm on Monday, February 20th, but will not be open for walk-in assistance. Normal hours will resume at 8:00am on Tuesday, February 21st; see http://www.nyu.edu/its/askits/helpdesk for details.

Security Alert: Update Your Mozilla Software

The US Computer Emergency Readiness Team (US-CERT) recently released an alert regarding vulnerabilities in the Mozilla family of products, including the popular Firefox browser. Updates have been released for Firefox, so if you use this browser, please download and install the latest version from the Mozilla website (http://www.mozilla.com/firefox/). If you use the Thunderbird mail client, disable Javascript and upgrade when a new version becomes available. For more information, see the CERT website: http://www.us-cert.gov/cas/techalerts/TA06-038A.html. Thanks for your help in keeping NYU secure!

About Connect-Direct

Connect-Direct is a monthly electronic publication of NYU's Information Technology Services (ITS) offering computer-related news, security alerts, our schedule of free classes, and other information of interest to people who use IT at NYU. As a supplement to Connect: Information Technology at NYU, the ITS magazine, Connect-Direct is a great way to stay informed about current events and information.

Subscription Information
Due to the importance of the news provided by this online newsletter, Connect-Direct is published in the ITS News blog AND e-mailed to the entire NYU community; we hope you will find it useful and informative. By default, each community memmber is also subscribed to receive the additional monthly issues which are distributed during the remainder of each semester. If you would like to continue receiving Connect-Direct each month, you do not need to take any action. If you would prefer not to receive the regular-semester mailings, you may unsubscribe at any time in the following way:

1) Log into NYUHome.
2) Go to the Forums channel, which you will find under the "Home" tab.
3) Find and click on the link for 'connect-direct'. (If you don't see the connect-direct forum listed, click on the link to "Update Subscription List" to refresh your forum listings.)
4) The forum window will open. Click the bottom button, "Leave (unsubscribe)". You will be asked "Are you sure you want to permanently leave?". Click the top "Leave" button to remove yourself from the forum.
5) To return to your NYUHome screen, click on the "Home" tab. Go to your Forums channel, click the "Update Subscription List" link to refresh your forums listings. The forum should no longer appear.

Please note that even if you choose to unsubscribe, you will still receive the one University-wide issue we distribute at the start of each semester. This does not mean that you will need to unsubscribe again.

If you prefer, you can also unsubscribe from the e-mail version of the newsletter, then subscribe to the ITS News blog's RSS feed (which automatically delivers ITS News items, including Connect-Direct, to your aggregator software as they are published. See http://www.nyu.edu/its/about/news/ for RSS subscription instructions.

Past Issues
If you would like to view past issues of the Connect-Direct newsletter, visit the ITS News blog and click the "Connect-Direct" link on the right.

Contribute to Connect-Direct
If you are an NYU faculty or staff member and you think you may have a news item of interest to the Connect-Direct readership, please send submissions to the list administrator at connect.direct@nyu.edu.

Tell Us What You Think
Please send your feedback or questions about Connect-Direct to the list administrator at connect.direct@nyu.edu. We welcome your input!