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Connect-Direct: March 2014

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Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:


Upgrade to the new NYU VPN software

The NYU Virtual Private Network (VPN) service was recently upgraded to support the newer Cisco AnyConnect software client. If you've used NYU VPN in the past, this change will require you to install new software. However, you'll be able to establish a secure remote connection to NYU web resources from a wider range of mobile devices and operating systems, including Android devices. Visit the ServiceLink knowledge base for instructions on how to download and configure the new AnyConnect software.

Important: Please upgrade your software client as soon as possible, as support for the legacy software client is being discontinued by the vendor. For additional support with VPN, contact the IT Service Desk. training resources now available to global NYU community

NYU recently licensed's online training library of instructional videos, courses, and tutorials for use by most of the global NYU community. This new service can be accessed via the NYUHome Academics and Work tabs, at, and through the mobile apps.

Visit the ServiceLink knowledge base for more information. The IT Service Desk is available to assist with questions about logging into, and support for using the service is available directly from

Save time and paper with the NYU Print Service

The NYU Print Service is an easy-to-use, two-step process that broadens your printing options and conserves resources. Students, faculty, and staff can submit their print jobs to the service's centralized print queue (where they will be held for up to 24 hours), then release the jobs at a convenient time from any of the service's printers. NYU community members who use the NYU Print Service help to eliminate abandoned print jobs, reduce waste, and promote community awareness about the conservation of natural resources.

Currently, the NYU Print Service supports over 60 printers throughout the Washington Square campus, and has approximately 120,000 active users. In addition, the service will be rolled out at NYU Berlin, Washington, DC, Sydney, Prague, Florence, and London over the coming year. For more information about how to submit and pick up print jobs using the NYU Print Service, view this instructional video or visit

New in Connect: IT at NYU

Several new articles are now available in Connect, NYU's online magazine covering IT-related news, events, and research. "Embracing Open Space Technology at 2014 IT UnMeeting" is a look at the recent TorchTech event, discussing new and emerging ways of investigating technology; "Create a Better NYU Hackathon" highlights NYU's first such event and the web applications created by students; and " Online Training Library" is an overview of the University's recently launched service (see above news item). Additional information about NYU's VPN service is available in "Download the Upgraded NYU VPN and Connect Securely."

You can read these and previous Connect articles at: We also welcome the entire community's ideas for future articles. Please send story ideas to

Spring 2014 ITS and Libraries training schedule

All members of the NYU community are welcome to sign up for ITS and NYU Libraries classes and workshops throughout the academic year. There is no charge for the sessions, but participants should bring a valid NYUCard to in-person classes and workshops. You can view the most up-to-date training schedules by clicking the links below: