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December 2012

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December 17, 2012

Connect-Direct, December 2012

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

NEWS

New articles available in Connect: IT at NYU
A variety of new articles have recently been added to Connect: IT at NYU, ITS' online magazine. This issue highlights the big switch from Blackboard to NYU Classes by providing useful tips for students, faculty, and staff. It also features details about NYU ServiceLink, the University's initiative to improve customer service across several departments using new technology and procedures; a profile on NYU Mobile, the University's new custom-designed mobile app; information about the new collaboration and file sharing features of NYU Drive; important guidelines to help keep your data secure while traveling; an introduction to the new NYU Stream video streaming service; and more. Click here to read the issue now.

NYU Classes update
NYU is in the process of transitioning from Blackboard to NYU Classes as the University's primary learning management system. Most schools will begin using NYU Classes starting with the spring 2013 semester courses, with a few schools starting in summer 2013. For a complete list of when schools are rolling out, please see Rollout by School.

Spring 2013 courses are now available in NYU Classes. One of the features in NYU Classes is the ability for faculty to create their own course sites, without needing to type in the Course ID. In just three steps, a course site can be created and ready for use, including information from Albert. Faculty and students can visit the NYU Classes Training and Support Wiki for step-by-step instructions and other training opportunities.

Spring 2013 ITS and NYU Libraries training sessions
ITS and the NYU Libraries offer a variety of free training sessions that can help you take advantage of technology and Library resources in support of your research and coursework. ITS training sessions will be available in-person and via iLearn during the Spring semester. They are currently scheduled to cover topics such as:

  • Consultation and Special Training
  • Faculty Digital Archive
  • NYURoam Wireless Workshops
  • NYU Calendar
  • NYU Classes
  • NYU Docs/Drive
  • NYU E-mail
  • NYU Sites
  • NYU Stream: One-to-One Help
  • NYU Wikis: One-to-One Help
  • NYU Wikis: Introduction

For Libraries classes, visit library.nyu.edu/classes. They include Data Service tutorials presented in collaboration with ITS and covering topics in statistical software, mapping/GIS software, research design and publishing, the NYU Survey Service (Qualtrics), as well as data collection and accessing the Spatial Data Repository.

PREPARING FOR THE WINTER RECESS & JANUARY TERM

Turn off your computer and other devices while away
In preparation for the holidays, ITS would like to remind you to turn off your computer while you are away from the University. Turning off your computer is an important step for several reasons:

  • If a new security patch comes out and you've forgotten to activate your automatic security updates features, your computer will not be compromised while you are away.
  • If there is an existing security vulnerability that your computer is already susceptible to, it will not get infected or broken into over the break. Keep in mind, however, that it is important to update your computer's security features as soon as you return from the break.
  • It will help save energy and help make you a good University citizen! For even greater power savings, turn off the monitor, printer, speakers, and other peripherals, and unplug the computer or turn off the power strip it is connected to.

If you need to leave your computer turned on to work remotely while the University is closed, you can take these steps to save energy:

  • Turn off your monitor and printer and any peripherals (your computer's speakers, for example) that you will not be using.
  • For additional computer energy savings recommendations, check the NYU Facilities & Construction Management website at www.nyu.edu/fcm/cesfaq.htm.

And remember that the Policy on Responsible Use of NYU Computers and Data applies whether you're working in your office or working from home; please take a few minutes to reacquaint yourself with it.

Set your voice mail and e-mail vacation messages
ITS recommends that individuals and departments update their voice mail greetings to reflect their status during the Winter Recess. You may wish to explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. You can also set up an e-mail "vacation responder" via the Settings menu at the top-right of the NYU E-mail screen to alert those who contact you as to your status during the holiday period. For directions on changing your voice mail greeting and setting an automatic e-mail notification, see www.nyu.edu/its/coverage/#prepare.

Ensure receipt of your 2012 Form W-2
If you are an NYU faculty or staff member, or student employee, you now have the option to receive your Form W-2 by mail or online. The deadline to provide consent to receive your 2012 Form W-2 online is January 16th, at 11:59pm ET. If you have previously consented and remained an active employee with NYU, you do not need to consent again. To consent, follow the instructions on the NYU Payroll Department's website.

If you wish to receive your 2012 Form W-2 by physical mail, check the address on your paycheck or Payment Image (available via the Payment Image Viewing channel in the NYUHome Work tab) and, if necessary update your address as soon as possible to ensure timely receipt of your W-2. To do so, log into ePASS: Employee Self Service via the NYUHome Work tab and update the Home Information section (see the NYU Payroll Department's website for full instructions).

ITS' Winter Recess & January Term hours of operation
The IT Service Desk will remain available to answer calls to 212-998-3333 and e-mail to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Recess and January Term. However, the walk-in location at 10 Astor Place will be closed for the Winter Recess from 6:00pm on Friday, December 21 until 9:00am on Wednesday, January 2.

ITS' Academic Technology Centers, CoLabs, Digital Studio, Data Service Studio, Advanced Media Studio, and most ITS offices will follow modified schedules of coverage during NYU's Winter Recess and January Term, and will be closed on Monday, January 21 for Martin Luther King, Jr., Day. See www.nyu.edu/its/coverage and www.nyu.edu/its/labs for full details. For more information about the IT Service Desk, see www.nyu.edu/its/askits/helpdesk, or search the Ask ITS knowledgebase for additional help with ITS-supported services: www.nyu.edu/its/askits.

Additional information about schedules, University contact information, connecting from off campus, instructions on how to make a year-end gift to NYU, and details on preparing your voice mail and e-mail for the Winter Recess and January Term are also available at www.nyu.edu/its/coverage.

ITS wishes you and yours a happy and restful Winter Recess!

December 07, 2012

12-07-12: Fake NYU login scam via Google Docs

There are new reports about a sophisticated phishing message that purports to come from "IT HELP DESK" and claims that NYU " is doing some maintenance in the server login page" and that NYU members are " advice to access their account in the temporary login page powered by Google.Do". The phishing message informs the recipient that the login page has been changed and that they should click on a link to sign in with their NetID and password. This message is a forgery and should be deleted immediately.

NYU community members should NEVER REPLY TO OR CLICK ANY URL in an email that requests the recipient's email login name, password, or other personal information.

As a reminder of better security practices, always remember that:

  • No NYU community member will ever ask for your account password, especially not over email.
  • Do not reply back to emails from unidentified, untrusted, or unexpected sources.
  • Forward all phishing messages to phishing@nyu.edu. This helps train our email filters to block such messages in the future.
  • Messages that request personal information over plaintext email should be regarded as being suspicious. If you are unsure about the legitimacy of a message, contact the ITS Client Services Center at askits@nyu.edu or 212-998-3333.
  • If a message informs you of an impending "account closure" unless you comply with its demands, it is often a sign that the message is a phishing scam. Do not comply with its requests.

The following sites also provide several useful tips on defending against these types of phishing attacks:

Below the full phishing message. Links have been disabled for security reasons:


Subject: IMPORTANT NOTICE

This message is from N.Y.U To inform you that IT Helpdesk is doing some maintenance in the server login page. All N.Y.U Webmail account are advice to access their account in the temporary login page powered by Google.Do login your Username and Password to the new login page and get the latest exciting information and news/update.


Please click the data base link below and login:

htttttp:////docs.google.com/XYZ123


Regards,
IT HELP DESK


December 04, 2012

Read the Latest Connect: IT at NYU

A variety of interesting new articles are now available in Connect: IT at NYU. This issue highlights the "big switch" from Blackboard to NYU Classes by providing useful tips for students, faculty, and staff. It also features details about NYU ServiceLink, the University's initiative to improve customer service across several departments using new technology and procedures; a profile on NYU Mobile, the University's new custom-designed mobile app; information about the new collaboration and file sharing features of NYU Drive; important guidelines to help keep your data secure while traveling; an introduction to the new NYU Stream video streaming service; and more.

Visit Connect: IT at NYU to read the latest articles and browse the archives.