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September 2010

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September 30, 2010

Oct 1 Network Change & Remote Connections

On Friday, October 1st, ITS will be making a small change to the NYU-NET DNS servers in order to improve security. This change will NOT affect the vast majority of NYU community members. However, a very small number of people who have set up their computers with hard-coded DNS settings will temporarily be unable to connect to the Internet from outside of the NYU-NET network after this change is made.

If you experience difficulty connecting to the Internet remotely after October 1st, ITS recommends that you check to make sure your computer is set to obtain a DNS server address automatically. We have provided basic instructions on how to do so in the AskITS knowledgebase. Please contact your home Internet Service Provider (ISP) if you need further assistance and support.

September 28, 2010

Connect Direct, September 2010

Volume 19, No. 1
CONNECT-DIRECT is an electronic publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading Connect-Direct!

In This Issue:


Reminders & Alerts

Support & Training

Did You Know?


ITS Print Service: Updated Software Available

ITS Print Service enables NYU community members to send documents from any NYU-NET-connected computer to their personal ITS Print Service queues, and then print their documents at any ITS Print Station, located at the ITS Academic Technology Centers and CoLabs. To use the service from your own computer, download and install the Print Service software available at If you have previously installed the software, ITS recommends that you download and install this updated version.

Please see for more about the ITS Print Service, and for lab locations, hours, and resources.

Virtual Computer Lab Pilot

Interested in accessing software applications from your own computer that you would ordinarily access in a computer lab? If so, you may be interested in participating in the NYU Virtual Computer Lab (VCL) Pilot. This pilot is limited to NYU Washington Square students, and designed to provide access to a limited number of applications via an Internet browser. For additional information, visit the VCL Pilot FAQ page ( Registration via NYUHome began Monday, September 13th.

SAS, SPSS, & AMOS Available Through NYU Computer Store

SAS, SPSS, and AMOS, three statistical software packages previously available through ITS, are now sold through the NYU Computer Store. See for more information.


Your NYU NetID & Password

All NYU faculty and staff members, as well as students enrolled in degree or diploma programs, are provided with an NYU NetID. Your NetID, a combination of your initials and a few random numbers, e.g., aqe123, is printed on the back of your NYUCard next to your University ID, a longer string of numbers starting with an "N." Once activated, your NetID is your key to many NYU online resources including, for eligible community members, NYUHome. Your NetID is also used to create your default NYU email address. You can activate your NetID at any time from any Internet-connected computer using the ITS Start page (

For security reasons, NYU requires that you change your NetID password at least once each year. You will receive notifications from ITS when your password is about to expire. If your password expires, you will not be able to access NetID and password-protected sites until you go to and follow the instructions for setting a new password.

See for more information.

Unauthorized Use of Passwords & NetIDs

Be careful not to inadvertently provide access to your NYU account! Your NetID and password are intended only for your use. By providing your username and password for your online NYU account to someone else, you essentially authorize that person or company to access your account and to view and record any information in your account. This information can include, but is not limited to, grades, address and financial data, restricted University information, licensed software downloads, and personal information. As a user of NYU's computer and data resources, you are obligated to use these resources responsibly as stated in various University policies, particularly the Policy on Responsible Use of NYU Computers and Data and the Responsibilities of All NYU Computer, Data, and Network Users ( See also the FAQs regarding NetIDs and passwords ( You should not share your password with anyone!

Copyright Infringement & the Risks of Illegal File Sharing

NYU is committed to a strong position against illegal downloading of copyrighted materials. You need to be aware of the University's stance concerning this issue, your obligations, and possible penalties and repercussions. Please see "A Note on Illegal Downloading" at

Resources for Use of Copyrighted Materials

A handbook for the use of copyrighted materials is maintained by the NYU Libraries, ITS, and the Office of the Provost, together with the NYU Office of General Counsel. It is intended to provide helpful information to members of the NYU community who use copyrighted materials in educational and research activities. The handbook, along with related information and FAQs, can be found at If you have questions regarding "fair use" of copyrighted materials, please send email to

ITS Scheduled Maintenance Periods

To provide the best possible service while minimizing inconvenience, ITS performs upgrades and other required system work during regularly scheduled maintenance periods. Please note that these maintenance periods may involve an interruption of some services. For ITS' maintenance policy and schedule for shared systems and services, please see Other maintenance periods apply to University administrative systems. Please check for alerts on all maintenance-related and other service impacts, or send a blank email to to subscribe to automatically receive ITS Status announcements by email.


Have A Question? Ask ITS

The Ask ITS area within NYUHome is a central resource for technical support and training, as well as software downloads and important news alerts. Keep an eye on this area for new resources added throughout the year. Answers to frequently asked questions about ITS services and facilities, including NYUHome, are available at, along with information on how to contact ITS for individual assistance.

ITS & NYU Libraries Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of the technology and Library resources available to you in support of your research and coursework.

ITS training sessions ( include NYU Blackboard training, as well as workshops in the use of the NYURoam wireless network and (in collaboration with the Libraries) statistics and mapping software.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6pm in the Kimmel Center Second Floor Commuter Lounge. Please see for the full schedule and to register for a workshop session.

The Libraries also offer an extensive set of workshops, classes, and tours on the topic of Library resources and tools. Visit for details and to register.


Search Software & Technology Resources Available at ITS Labs

The ITS website features robust, searchable lists of all ITS Lab software and hardware resources at and These are easy to use and allow you to tailor the search function to suit your particular technology needs.

September 01, 2010

New NYU Survey Service (Qualtrics) Now Available

The new NYU Survey Service provides Qualtrics, a tool for creating and administering web-based surveys for research, teaching, and administrative needs. This service is now available to current faculty, retired faculty, administrators, staff, and students in degree programs. Authorized NYU community members can access the NYU Survey Service through the Research tab in NYUHome ( (Stern affiliates should use Surveys@Stern: Log in using your NYU NetID and password.

The NYU Survey Service (Qualtrics) is provided jointly by ITS and the Division of Libraries, via the Data Service Studio (DSS). Support for this service is available at and through the DSS by sending email to, calling 212-998-3434, or visiting the 6th floor of Bobst Library (70 Washington Square South) during business hours. Current hours can be found at