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Beware of "IT Service" phishing message

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There are new reports about a sophisticated phishing message that purports to come from "WEBCTSERVICE/Administrator". The message claims that "You have exceeded the limit of your mailbox" and requests you "re-validate" your account by clicking on a link to a non-NYU website. This website then asks for your NYU password, name, and other personal information to avoid shutting down your NYU email account. The fraudulent message requests that the recipient reply back to non-NYU email accounts, and in this case, "", "", "" or "" email addresses.

NYU community members should NEVER REPLY TO ANY email that requests the recipient's email login name and password. Instead, forward phishing messages as an attachment to our email filtering account Doing so trains our email filters to prevent such types of spam from arriving into inboxes.

Please note: It is very important to forward the message as an attachment, otherwise our email filters will not be able to parse through the message correctly.

As a reminder of better security practices, always remember that:

  • No NYU community member will ever ask for your account password, especially not over email.
  • Do not reply back to emails from unidentified, untrusted sources.
  • Forward all phishing messages as an attachment to This helps train our email filters to block such messages in the future.
  • Messages that request personal information over plaintext email should be regarded as being suspicious. If it is spam, forward it to If you are unsure about the legitimacy of a message, contact the ITS Client Services Center at or 212-998-3333.
  • If a message informs you of an impending "account closure" unless you comply with its demands, it is often a sign that the message is a phishing scam. Do not comply with its requests.

The following sites also provide several useful tips on defending against these types of phishing attacks:

Example Phishing Message

You have exceeded the limit of your mailbox set
by your WEBCTSERVICE/Administrator, and you will be having
problems in sending and recieving mails Until You Re-Validate.
To prevent this, please click on the link below to reset your account.

IT Service
System Administrator