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Symantec Antivirus Incompatible with Snow Leopard

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During testing, ITS has noticed that Symantec Antivirus 10.2 for Mac is incompatible with the latest Mac operating system Snow Leopard. We have been working with Symantec on a solution and hope to publish a fix in the coming days.

In the meantime, if you are running Mac OS X 10.5 Leopard and wish to upgrade to OS X 10.6 Snow Leopard, you should first uninstall Symantec Antivirus. To uninstall Symantec Antivirus, download SAV 10 for Mac (login required), navigate into the disk image, open the "Support" folder and select "Symantec Uninstaller" app. When prompted, place a check next to all Symantec products to be uninstalled and hit continue. When the uninstall has completed, quit the application from the Apple menu bar.

If you just purchased a brand new Mac computer with Snow Leopard pre-installed, do not install Symantec Antivirus 10.2 for Mac. If you do install Symantec Antivirus 10.2 for Mac, follow the instructions above to uninstall.

Important: Without antivirus protection, your computer may be highly vulnerable to network attacks. Macs, while not known for having many computer viruses, are becoming a bigger target for attackers and are not invulnerable. Antivirus software should always be installed and kept up-to-date on any computer.

We will soon be publishing a solution to this software incompatibility on the ITS Security Software page, which can be accessed from the "Ask ITS" button inside of NYU Home. While Symantec works on a solution, please remember to adhere to security best practices and visit often this ITS News page for the latest information on this matter.