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April 2009

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April 09, 2009

Expanded Online iPhone Self-Help & Support

ITS is pleased to announce that self-help and instructions are now available online for setting up an iPhone and using it with a variety of NYU services. Please see for general support information. There you will also find a table detailing which services are available for iPhones, Blackberries, and Treos, along with links to additional instructions for setting up your device to use NYU email, NYURoam wireless, Meeting Maker, and more.

Faculty Guide to Library & ITS Services Online

ITS, working in conjunction with Bobst Library, has launched a new online edition of the Faculty Guide to Libraries and ITS Services, containing useful information about the services and facilities offered by ITS and the NYU Libraries to faculty, as well as graduate students who teach. You can browse the online edition at , where there is also a link to a downloadable PDF of the printed edition. To request the printed edition, please use the form at .

Protecting Yourself from Phishing Scams & Viruses

A new spate of phishing messages purporting to be from the 'upgradingteam09', 'NYU web_mail Team', 'ACCOUNT Team NYU MAIL ACCOUT' and the like have been reported recently at NYU. The message requests that the recipient send their password and other personal information to an email account to avoid the shutdown of their NYU email account. In many of these cases, the reply-to email address ends in Please be aware that ITS will never ask any NYU member for their password, and you should never reply to fraudulent phishing emails. Instead, forward the message as an attachment to , ITS' email filtering account. For further information, please see

Viruses that spread by infecting the "autorun" sector of removable flash drives are another increasingly common threat. The default on Windows PC's is to autorun data on removable drives. As a result, an infected flash drive can immediately infect a PC upon insertion into its USB or Firewire ports

To better protect yourself, update your antivirus and antispyware software with the latest definitions, avoid using your personal flash drive on any public computers, and do not use untrusted, un-scanned, shared flash drives in your computers. For more information on disabling autorun in Windows, visit:

Blackboard 8.0 Hands-On Training Sessions

Blackboard trainers are available to meet for scheduled one-on-one appointments with faculty in the Digital Studio (Bobst Library, 2nd Floor) to provide customized hands-on training at scheduled hours each week (Tuesdays, 12:00-1:00pm or 1:00-2:00pm; Fridays, 12:00-1:00pm or 1:00-2:00pm). One-on-one training sessions typically last about 60 minutes and can cover any Blackboard topic specified by the requester. Registration is required.

Please visit to schedule a session.

ITS Classes

ITS and the NYU Libraries offer a variety of free classes that can help you take advantage of technology and Library resources in support of your research and coursework.

ITS classes ( include NYU Blackboard training (see Blackboard item, above), as well as workshops in the use of the NYURoam wireless network.

NYURoam Wireless Workshops are held throughout the semester every Wednesday from 4-6 pm in the Kimmel Center Second Floor Commuter Lounge. During January and February, additional sessions will be offered on Fridays from noon-2pm. Please see for the full schedule and to register for a workshop session.