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ITS News

July 23, 2014

New on Connect: Technology Services at Abu Dhabi

A new article has been posted to Connect: Information Technology:

"NYU Abu Dhabi Technology Services"

"The NYU Abu Dhabi Academic Technology team, based within the NYU Abu Dhabi Library, supports the teaching, learning, and research needs of students and faculty. Some of the services that we support include: NYU Classes; software licensing across campus; specialized printing; digitization; data services; lecture capture; live streaming; and faculty teaching technology support. We also partner with faculty on digital humanities projects that will be supported out of the new Center for Digital Scholarship within the library at the Saadiyat campus. Our mission is to provide a seamless technology experience to our students and faculty as they move between Abu Dhabi and New York."

Read the full article here.

July 01, 2014

New on Connect: NYU Classes Enhancements

A new article has been posted to Connect: Information Technology:

"We're Listening! Community Feedback Drives Enhancements to NYU Classes"

"One of the benefits of NYU Classes being built on Sakai, an open source platform, is the flexibility afforded in continually upgrading and enhancing the service. Since the University-wide launch of NYU Classes, the NYU Classes team has continued to develop the service, incorporating user feedback and deploying several enhancements over the course of the previous six months."

Read the full article here.

June 18, 2014

Multiple NYU Services Unavailable 6/20-6/22

Please be advised that ITS will be conducting maintenance at the South Data Center which will require an outage of multiple NYU services from Friday, June 20 at 8pm ET through Sunday, July 22 at 4am ET. The purpose of this shutdown is to permanently fix a valve that cracked in early January on a pipe connecting to the SDC water tower. During this scheduled maintenance window, the air conditioning will be shut down. As a result, most administrative systems, High Performance Computing, and other services will be unavailable during the shutdown. For details, please visit the IT Service Status website.

May 05, 2014

Connect-Direct: May 2014

Connect-Direct is a publication of NYU's Information Technology Services (ITS), offering computer-related news, security alerts, and other information of interest to people who use IT at NYU. Thank you for reading!

This issue:

NEWS

Protect yourself against spam and phishing scams

As a reminder, NYU encourages students, faculty, and staff to protect themselves online when using email, registering for and logging into accounts, or conducting any online activities where user information can be compromised. To reduce the risk of being the victim of phishing or similar security attacks that expose sensitive data, keep these tips in mind when using your computer and mobile device(s):

  • Never provide your name, date of birth, password, or other personal information via email.
  • Refrain from replying to email messages from unidentified and/or untrusted sources, since these may be phishing scams or other types of spam.
  • Do not reply to or click links within an email message that warns you of an impending "account closure" or similar action unless you comply with its demands. Messages such as these are often phishing scams.
  • If you've shared your NYU NetID or Google Apps password in an email message, immediately go to start.nyu.edu to reset it.
  • Use strong passwords for your user accounts; see NetID password requirements and tips for examples and best practices on what to avoid when creating or resetting passwords.

Each year, NYU community members are required to reset their NetID passwords for continued access to a variety of University services, including Albert, Email, NYU Classes, NYUHome, and NYURoam wireless. NYU Community members receive up to three email notices from AskITS@nyu.edu with instructions on how to sign into the NYU Start page and reset their passwords.

If you're ever unsure about the legitimacy of a message, contact the IT Service Desk at AskITS@nyu.edu. You can also click the Report spam button in NYU Email, which provides feedback to Google and improves the filtering of suspicious messages.

Visit the ServiceLink knowledge base for further instructions on reporting phishing or spam attempts.

NYU Stern hosts its first Apps for Learning Expo on May 7

Sponsored by the NYU Stern iPad & Tablets Working Group and the Center for Innovation in Teaching and Learning, the first Apps for Learning Expo will take place on Wednesday, May 7, from 12pm to 3pm ET. The iPad & Tablets Working Group's mission is to spread awareness about designing new learning experiences with mobile technology at NYU Stern.

The Expo is free and open to all NYU students, faculty, and staff, as well as educators and entrepreneurs within and outside of New York City. To attend, register on the Apps for Learning Expo site. You can also follow the event on Twitter using hashtag #Apps4EdTech.

New articles in Connect: IT at NYU

Visit Connect: IT at NYU for the latest stories on IT-related news and events at NYU. Recent articles include:

Looking Forward at the Women Entrepreneurs Festival
Several hundred female innovators from across the country recently came together to build professional skills and relationships, and to share experiences at the fourth annual Women Entrepreneurs Festival. Hosted by NYU's Interactive Telecommunications Program (ITP), the Women Entrepreneurs Festival aims to foster a strong community of women entrepreneurs by giving them inspiration, information, advice, and support.

Watering Hole Attacks: Tips on Outsmarting the Hackers
Information security discussions are plagued with bad analogies, and none sounds stranger than a "watering hole attack," which plays off the tactic in which predatory animals stalk food by waiting at a popular watering hole. Rather than hunt their prey, the predator will wait for the prey to come to it. Hackers are doing something very similar. Rather than relying on a phishing email campaign to lure victims, they are infecting less secure sites that are of everyday interest to their targets.

And this year's Max Goldstein Prize winner is...

Congratulations to Abhinay Ashutosh, winner of the 2013-2014 Max Goldstein Prize of $500! Each spring, the Courant Institute of Mathematical Sciences (CIMS) awards the Max Goldstein Prize to an undergraduate who has applied computing in a creative and practical way to improve the NYU Community's academic, cultural, or social life.

For more information on the Max Goldstein Prize, visit the CIMS website.

END-OF-SEMESTER SERVICE HOURS

IT Service Desk open 24x7x365

As a reminder, the IT Service Desk is your first point of contact for general NYU technology support and provides support 24 hours a day, 7 days a week, 365 days a year. To contact the IT Service Desk in New York, call 212-998-3333 or send email to AskITS@nyu.edu. For contact information at NYU's global locations, see the IT Service Desk page of the ITS website. Also, be sure to visit the ServiceLink knowledge base for self-service support.

Computer lab extended hours

The Washington Place Academic Technology Center's hours will be extended until 2:00am ET from Monday, May 12 through Thursday, May 15, and on Monday, May 19. See the ITS & Affiliated Computer Labs page of the ITS website for the locations and current schedule of all ITS computer labs.

Digital Studio and Data Services end-of-semester hours

The Digital Studio will remain open through the end of the spring semester: Mondays, Tuesdays, Thursdays, and Fridays from 10am to 6pm ET, and Wednesdays from 10am to 8pm ET. From May 27 until the end of the Summer Session, the Digital Studio will be open Monday through Friday, 10am to 6pm ET.

Data Services will hold regular hours through May 19: Mondays and Wednesdays, 12pm to 8pm ET, and Tuesdays, Thursdays, and Fridays, 12pm to 6pm ET. Summer Session hours for Data Services will be posted on the Libraries Hours web page in the coming weeks.

April 30, 2014

New Internet Explorer bug *UPDATED 5-1*

Microsoft released a Security Advisory yesterday affecting Internet Explorer up to and including the most recent version, Internet Explorer 11.

The US Computer Emergency Readiness Team (US-CERT) has made the following recommendation regarding this vulnerability:

"US-CERT recommends that users and administrators review Microsoft Security Advisory 2963983 for mitigation actions and workarounds. Those who cannot follow Microsoft's recommendations, such as Windows XP users, may consider employing an alternate browser."

As such we recommend, as an alternative to Internet Explorer, that you consider using Google Chrome, Mozilla Firefox, or Safari when visiting websites. If you must use an NYU application that only supports Internet Explorer you should feel free to do so. For browsing sites outside of NYU, however, the use of Chrome, Firefox, or Safari is recommended instead.

For more information please see:

*http://www.us-cert.gov/ncas/current-activity/2014/04/28/Microsoft-Internet-Explorer-Use-After-Free-Vulnerability-Being

* https://technet.microsoft.com/en-US/library/security/2963983

* http://www.fireeye.com/blog/uncategorized/2014/04/new-zero-day-exploit-targeting-internet-explorer-versions-9-through-11-identified-in-targeted-attacks.html

As always, please contact security@nyu.edu with any questions.


UPDATE: Microsoft has issued a security patch for this vulnerability, and it is available via Windows Update. There is more information about the patch at https://technet.microsoft.com/library/security/ms14-021