The ServiceLink knowledge base is an excellent resource for mobile device troubleshooting. There are a number of helpful how-to's for both BlackBerry, iPhone, and Android devices, and the following FAQ articles:
- Requesting a mobile device for NYU business use
- NYU-purchased device billing, contracts, and replacements
- Adding services (insurance, upgrades, international coverage) to your NYU device
- Mobile device plan discounts for employees that are ineligible for an NYU-purchased phone
Additionally, the BlackBerry and iPhone websites offer downloadable user manuals as well as online forums. For Android devices, check your phone manufacturer's website.
If you have an NYU-purchased mobile device and are unable to find the solution to your problem using the above resources, please contact firstname.lastname@example.org.
Page last reviewed: November 25, 2014