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To request a new smart phone, or add services to your current smart phone, please download and fill out one of the carrier-specific forms:
did you know?
- For information about how to configure your NYU E-mail and Calendar on your mobile device, see the Ask ITS knowledgebase.
- NYU Mobile is NYU's official app for iOS and Android devices, offering real-time shuttle tracking, university events, campus map, contact information from the NYU Directory, University news, and more. For additional information and instructions on downloading the app, visit www.nyu.edu/mobile.
Standard Contracts
Contracts with individual service providers will vary based on your selections when requesting a new device. There is a provider termination fee if you wish to cancel your service contract before it is up.
Text Messaging
Text messaging can be added to your plan during the initial procurement, or later on. For options, pricing, and more information, email its.mobile@nyu.edu.
Billing
Payment
ITS Communications and Computing Services pays the bill via a direct debit from your department's chartfield. You will be sent the original bill for your records. (Please note: ITS does not keep copies of any bills.)
Lost Bills
There is a $5 charge to request a new copy of your bill, which takes up to six weeks for the service provider to process.
Disputing Charges
Highlight the items on the items that you are disputing, and either scan the bill and email it to its.mobile@nyu.edu, or send it via interoffice mail to:
ITS Mobile Services ATT: Katherine Miranda
10 Astor Place, Room 426
International Service
International Voice Plans
International roaming services are not provided by default and are available as an additional monthly charge. Calls placed within the United States to sites abroad or from sites overseas will incur additional charges.
Overseas coverage can be requested either during your initial device request, or at a later time, by downloading and filling out a device-specific service request form:
Please see the following coverage maps for individual providers here:
International Data Plans
For Blackberry, there is an additional monthly cost for unlimited international data services.
For iPhones, there is an additional monthly cost for tiered international data services.
Please note: Text messaging services are not included as part of your data plan. To request changes to your data services, please contact its.mobile@nyu.edu.
Warranties and Replacements
All smart phones include a one-year warranty, which covers defective hardware. This warranty does not cover accidental damage.
If your phone is under warranty, and your IT staff have determined that the cause is a hardware malfunction, please contact its.mobile@nyu.edu to request replacement.
Phone Insurance
Insurance may be purchased when you initially request your smart phone, at an additional minimal monthly cost. If your phone is covered by insurance, you may be eligible to receive a replacement device due to damage, theft, or loss. There is a deductible fee when requesting a replacement device via an insurance provider. Fees vary; please contact the insurance provider to determine this fee.
To request a replacement via insurance, you will have to contact the insurance provider for your provider listed below. You will need to have a credit card available for the deductible.
Replacements for lost devices not covered under insurance will need to be purchased at full retail price if you are still under contract. To replace it, please download and fill out a device-specific service request form:
Page last reviewed: May 12, 2011