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NYU Lists - FAQ

If your question isn't answered here, please write to: AskITS@nyu.edu

How to Change Your Password

If you are trying to log into the web-based message reading interface for your list and you do not remember your password, Lyris can send you an email with a link to change your password. This does require some email communication with the list server and has a time limit for security purposes. Therefore, don't start the password changing process unless you will have access to the web and your email for the next half-hour.

Note: If you are a list administrator, please use the Administrator Password Utility page.

To start the process:

  1. Go to http://lists.nyu.edu/read/
  2. Type in the email address with which you're subscribed to the list whose password you have forgotten.
  3. Click the link next to Forgot your password?.
  4. You will then see a message indicating that an email with a reset password link has been sent to your email address.
  5. Check your email for a message from Lyris with the subject line "Password reset notification". It will contain a link to a web page where you can change your password.
    Note: You will have the option to change the password for EVERY LIST to which you're subscribed with that email address, including lists for which you are the administrator!
  6. NOTE: This password SHOULD NOT be your NYU NetID password!


Or:
If you know your password, but would like to change it, you may log into the web-based message reading interface for your list and then click on the My Account button. Click on the Advanced tab.

For your security, your password is shown as asterisks here. Depending on your settings, having a password may or may not be optional. Note that if you change your password, you will need to log into the discussion forum interface again with your new password.

To change the password, it must be entered twice to verify it has been entered correctly. Note: If the address has multiple accounts on the server, there will be an option to change the password for all administrators that have this email address and who used the previous password.

By default, changes you make to your account apply to all of your subscriptions on the server. By selecting "No", the changes you are making will apply only to the list you are currently logged into (shown in the upper right corner of the screen).


How to Change Your Email Subscription Address

To change your address by email, send an email to lyris@lists.nyu.edu the following set command:

set listname email=new-address

For example, if you are currently subscribed to 'jazztalk' with the address jsmith@here.com and want to be subscribed as jsmith@there.com you would send the command:

set jazztalk email=jsmith@there.com

Note: The text after the email= cannot have any spaces in it.

You can also join the list with your new address and then unsubscribe with your old address.

Or:
You may log into the web-based message reading interface for your list and then click on the My Account button. In the Basics tab, edit your email address and click the Save Changes button.

By default, changes you make to your account apply to all of your subscriptions on the server. If you change your email address, it will be changed for all lists. By selecting "No", the changes you are making will apply only to the list you are currently logged into (shown in the upper right corner of the screen).


How to Change Your Mail Delivery Settings

To change the way you receive mail from your list, do the following:

  1. Log into the web-based message reading interface for your list and then click on the My Account button.
  2. Click on the Essentials tab.
  3. The choices for mail delivery are:
    • Mail - You receive copies of messages posted to the list immediately
    • Digest - Each night, around 1am, you'll receive a single email containing all the messages contributed to the list that day. Note, the list must be set up to save its archives in order for digest mail to be created. Also, regular digest mail is sent in PLAIN TEXT only. Any attachments or HTML formatting will not appear in the digest. If you wish to receive formatted digests, choose the option for "MIME Digest".
    • MIME Digest - Same as the regular digest, but in MIME format, the individual message formatting is preserved. Note, the list must be set up to save its archives in order for digest mail to be created. Also, some email clients, such as Outlook, will show the digest as a series of attachments.
    • Index - Each night, around 1am, you'll receive a single email message containing all the subject lines of all the messages contributed to the list that day. Note, the list must be set up to save its archives in order for an index mailing to be created. If any of the messages interest you, the bottom of the index gives the email command that will retrieve the body of the messages. Or, you can log into the web-based message reading interface for the list and view the messages.
    • Nomail - No email will be sent to you with this setting. You may visit the web-based message reading interface to view the messages.

      Note: This setting is especially useful if you are going on vacation and want to temporarily suspend your list mail while you are away. See the NYUHome Lists FAQ for more information.
  4. Switch to the setting you prefer and then click the Save button.

Note, these settings only apply to the list to which you are currently logged in (shown in the upper right corner of the screen). In many cases, a list's administrator may have disabled your ability to change your mail delivery settings, and the above instructions will not apply to that particular list.


How to Find Out to Which Lists You're Subscribed

You may belong to several lists. If you can't remember the names, you can check the Lists channel in NYUHome where all the NYU lists to which you're subscribed will appear.

Or, you can visit the Lists Lookup page, type in your email address and hit the return key.


How to Obtain a New Welcome Message

To get a copy of the Welcome message:

  1. Send a blank email to: hello-listname@lists.nyu.edu where 'listname' is the name of the list for which you wish to retrieve the welcome message. For example, if your list name is 'jazztalk', you would send an email to: hello-jazztalk@lists.nyu.edu
  2. Lyris will mail back a copy of the welcome document to your email address.

Note:
Remember to send your email in plain text (e.g. - NOT HTML-formatted or template-based) and to remove any signature files at the bottom of your email!


How to Join (Subscribe to) a List

Joining a List Through Email

If you know the name of the list you wish to join, the easiest way to subscribe is to send a blank email to the list's "join" address, e.g. join-listname@lists.nyu.edu, where 'listname' is the name of the list. For example, if the list name is 'jazztalk', send a blank email to join-jazztalk@lists.nyu.edu.

If the list is private (where the list's owner approves new subscription requests), and your name is not listed in the "From" header of your email address, you should subscribe by sending mail to lyris@lists.nyu.edu, and in the body of the message type:

join listname YourFirstName YourLastName

For example, if the list name is 'jazztalk' and your name is 'Albert Einstein', the body of your email will be:

join jazztalk Albert Einstein

Note:
Remember to send your email in plain text (e.g. - NOT HTML -formatted or template-based) and to remove any signature files at the bottom of your email!


Joining a List Through NYUHome

  1. From your NYUHome screen, select the Lists channel.
  2. Click on the link Browse and Subscribe to an NYU List.
  3. A browse window will open.
  4. To subscribe to any of the mailing lists displayed in the window, click on the checkbox next to the list's name. Mailing lists which are designated "private" will require approval from the list's owner before your subscription is valid. Note the email address with which you will be subscribed to a list!
  5. Click on the Subscribe button when finished.
  6. Your subscription will take effect within 24 hours. You will be notified by an email message which will be sent to the address with which you were subscribed to the list.

Confirming Your Membership

Many lists require you to confirm that you want to join. This has a two-fold purpose: to make sure that your address is correct and working and to ensure that it was you who requested a subscription.

To confirm that you want to join simply hit "Reply" and "Send", no added text or commands are needed. Note: you must reply within 5 days of receiving the confirmation message.


How to Unsubscribe From a List

Unsubscribing From a List By Email

To unsubscribe by email, send a blank email to: leave-listname@lists.nyu.edu, where 'listname' is the name of the list from which you wish to unsubscribe. For example, if the list name is 'jazztalk', you would send your email to leave-jazztalk@lists.nyu.edu.

Many lists have a "footer" on each outgoing message which contains your personal unsubscribe address. A common example of a footer is as follows:

You are currently subscribed as: jsmith@somewhere.com
To unsubscribe, send email to leave-jazztalk-12345L@lists.nyu.edu

Simply send a blank email to the address listed in the footer.

Unsubscribing From a List Through the List's Web Interface

You may either log into the list's web interface through your NYUHome account's List's channel, or log directly into the web interface at http://lists.nyu.edu/read/. Then, follow these steps:

  1. From the left-hand menu, choose the My Lists button.
  2. Find the list's name.
  3. Select the Unsubscribe link.
  4. You'll be prompted to confirm that you wish to unsubscribe. If you're sure, click the Yes button.
  5. Your subscription change will take effect within 24 hours.

Unsubscribe Confirmation

If you are subscribed to a mailing list with a different email address than the one you are currently mailing from, you can specify the email address to unsubscribe on the unsubscribe command line. For example, send an email to listmanager@lists.nyu.edu, and in the body of the message type:

leave jazztalk jsmith@somewhere.com

In this case Lyris will generate an unsubscribe confirmation message, and send it to the address that is being unsubscribed. You will then need to reply to that confirmation message in order to be unsubscribed. This is a security precaution, to ensure that people do not maliciously unsubscribe other people. In fact, some mailing lists are set up to confirm all unsubscribes.

Problems?
If you are having problems unsubscribing using the above instructions, or you no longer have access to the email address with which you originally subscribed, you may contact the list's owner by writing to owner-listname@lists.nyu.edu (where 'listname' is the name of the list) and ask them to remove you from the list.


How to Post to a List

You may post messages to your list by sending email to the list's address, or by logging into the list's web interface.

Posting By Email:

To post by email, send a message to the list's address, e.g. listname@lists.nyu.edu. For example, if your list name is 'jazztalk', you would send an email to jazztalke@lists.nyu.edu.

Posting By Logging into the List's Web Interface

To post to the list using the list's web interface, go to http://lists.nyu.edu/read/, log in, then follow these steps:

  1. Click on the link for the list to which you wish to send mail.
  2. Click the Create New Message button in the upper right-hand corner.
  3. Fill out the Subject and the Message Body sections of the message.
  4. If you wish to attach a file to your message, click the Attach File button. You will be prompted to click the Browse button to find the file. Once you have added the file, click the Attach button.

    Note: You may attach any type of file (text, csv, jpg, doc, pdf, etc.), but ListManager will warn you if the file is over 1 MB because many email programs do not allow attachments larger than this. Although you will be warned, the message will still be sent even if it exceeds 1 MB.
  5. Once you're satisfied with your message, click the OK button to send your message to the list.

Notes About Posting

There are two major types of lists, announcement lists and discussion lists. Generally, an announcement list is restricted to posting only by the list's owners. Read carefully and save the "Welcome" message that you receive when joining a list. It often contains important information about the list and any rules that may apply.

Discussion lists fall into two categories, moderated and unmoderated. With a moderated list, all messages are reviewed by the list's owner or administrator before they are released to the list. In some instances, messages may be rejected if the topic is unsuitable for the list. When posting to a moderated list, you can expect a delay before your message appears.

With an unmoderated list all messages are posted immediately. For either type of discussion list, it is important to realize that when posting to a list you are sending mail to several people at once. A list may have anywhere from ten to thousands of members. Following the rules of netiquette becomes important. There are many good references available online which provide some good ground rules for posting to lists. See the following sites for reference:

Important:
The majority of lists allow only members to post, while others allow posting from members and non-members.

With a list that only allows postings from members, if you try to post from a different address than the one with which you're subscribed, it is likely your posting will be rejected. If you receive an error message and you know you are a member of the list, you should check the header fields in your mail program to ensure that the email address in the "From" header field matches the email address with which you subscribed to the list. If you cannot remember the email address with which you subscribed, you should send an email message to the list owner for more information. To contact the list owner, write to: owner-listname@lists.nyu.edu, where 'listname' is the name of the list.

Also if you want to "cross-post" to several lists at once, you should contact each list administrator before doing so as this may not be allowed.

If you forward mail from one list to another, you should make sure to remove any mail headers that include specific Lyris-related mail information, and most important, the Lyris Message-id: line. This line includes detail that, when included in a reply (or in a forwarded message), will trigger a bounced-mail error response from the Lyris mail server.

Finally, avoid sending to a long list of other recipients when posting as this defeats the purpose of a mailing list which is set up to send messages to multiple recipients. When posting to a list address your message ONLY to the list or lists and if you need to copy the post to others do so by putting their addresses in a blind carbon copy or undisclosed list. Forcing people to read a long list of recipients before actually getting to your message can be annoying. It also takes up wasted space on the archives and other members' mailboxes.

Problems Posting?

What's Lyris? Why does it send me error messages?

Lyris List Manager is the software we use for our NYU Lists service. The software scans all incoming messages before it distributes them to a forum. If the message cannot be delivered, Lyris will send back an error message.

An error message you may receive is:
"Sorry, your message was not sent out to 'jazztalk' because the first word of your message looks very similar to a system command. If it is a command, you should email it to: lyris@lists.nyu.edu. If your message is definitely not a command, and is instead an email message that everyone on jazztalk should receive, then you should re-send your message, changing the first word so that it does not cause this warning."

Lyris scans the subject line and the first line of all incoming messages for particular keywords in order to prevent certain messages from being posted to lists, such as return receipts, mail error messages, automated vacation responses and requests to be removed or unsubscribed. If the subject line or first line of your message contained such words as "remove", "read", "vacation", or "out of the office" you should alter the text or, in the case of the word or phrase appearing in the message body, simply put a blank line first and re-send the message.

Why did mail sent from an NYU List to my email account bounce?
Bounced mail is email that cannot be delivered. Mail bounces for many reasons; the most common are email address misspellings, email address changes, full account mailboxes or problems with the recipient's mail server. With Lyris, mail may also bounce if a vacation message or a return receipt feature is enabled.

How does bounced mail affect your subscription? NYU List Administrators receive error messages when mail sent to a member's address bounces. If you bounce many messages, the lists's administrator may remove you from the member list immediately, or let you continue to bounce mail for a short time to see whether the delivery problem is resolved.

If you suddenly stop receiving mail from your list, check to see if you have reached your NYUHome account mailbox quota. For more information on what to do if you have exceeded your NYUHome mail quota, see the NYUHome FAQs.


How to Reply to a Post

Most lists are configured so that replies go back automatically to the list. Before responding you should look at the address in the "To" field of your message and decide whether or not you want your response to go to everyone on the list or just to the author of the message to which you are responding.

In either case, your message should include a quote from the message to which you are responding, but it is good practice to edit out non-pertinent text. A common convention is to type "[snip]" to show that you have removed portions.

How to Reply to a Post By Email

Simply hit the "Reply" button in the email! It's easy, but once again, remember that most lists are configured so that replies go back automatically to the whole list. Before responding you should look at the address in the "To" field of your message and decide whether or not you want your response to go to everyone on the list or just to the author of the message to which you are responding.

Removing Unnecessary Information from Your Reply

You should also remove any mail headers that include specific Lyris-related mail information, and most important, the Lyris Message-id: line. This line includes detail that, when included in a reply (or in a forwarded message), will trigger a bounced-mail error response from the Lyris mail server.

Removing Personalized Footer Information from Your Reply

Most lists have a footer on outgoing messages, which usually contains information on how to unsubscribe. This information generally includes a personalized membership unsubscribe address. Therefore, always remove this footer before sending your reply! Doing so will prevent your email address from getting included in many virus programs and prevent someone else from accidentally unsubscribing you from the list if they click the link which includes your personalized membership information.

If your subscription to a list is set to "digest," meaning you receive only one message per day containing all the messages posted, you should never simply hit reply to respond to one of the messages. Instead compose a new message to send to the list putting your own "Re:" in the subject line. Or go to the web interface and reply to the relevant message from there.

How to Reply to a Post Through the List's Web Interface

To reply to a post using the list's web interface, go to http://lists.nyu.edu/read/, log in, then follow these steps:

  1. Click on the link for the appropriate list.
  2. In the Messages window, find the message to which you wish to reply and click on the Subject link.
  3. At the bottom of the message window, click the Reply button.
  4. Fill out the Subject and the Message Body sections of the message.
  5. If you wish to attach a file to your message, click the Attach File button. You will be prompted to click the Browse button to find the file. Once you have added the file, click the Attach button.

    Note: You may attach any type of file (text, csv, jpg, doc, pdf, etc.), but ListManager will:
    • Not allow you to send any messages that exceed the message size limit of your list.
    • Warn you if the message size limit of your list is over 1 MB AND the file exceeds 1MB. This is because many email programs do not allow attachments larger than this. Although you will be warned, the message will still be sent even if it exceeds 1 MB.
  6. Once you're satisfied with your message, click the OK button to send your message to the list.


How to Get an RSS Feed of Your List

The URL for ListManager's RSS feeds is available in the list's Message Reading Interface (http://lists.nyu.edu/read/), by clicking the About button. To receive the RSS feed, view the RSS URL, and then "subscribe" it using your RSS aggregating software.

The URL to the RSS feed will generally be formatted as follows:

http://lists.nyu.edu/read/rss?forum=forumname&rev=0.92

where forumname above is the name of your list. For example, say your list is called 'jazztalk'. Your RSS URL will be:

http://lists.nyu.edu/read/rss?forum=jazztalke&rev=0.92


How to Contact the List Owner

You may contact the list's owner by writing to owner-listname@lists.nyu.edu, where 'listname' is the name of the list.


How to Apply for a New List

If you are interested in requesting a new list, you must fill out an online form. If you have questions about the application, you may write to the NYU IT Service Desk. If you are a student, you will need an administrative or faculty sponsor for your list. With the exception of faculty applying for class lists, all lists at NYU require two owners. Students are required to have a faculty or administrative co-owner and/or sponsor.

Note: Lists are created within a 24-48 hour period of receipt of the list application, pending required approvals or client communication. Turn-around time may be longer during peak times of the academic year.


Questions?

If your question isn't answered here, please contact the NYU IT Service Desk at AskITS@nyu.edu

Page last reviewed: December 20, 2011