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A variety of technical requests — registration for a new computer on NYU-NET, NetIDs for faculty and staff hired in Singapore, or technical assistance — can be submitted online. See the Technical Request Forms for more information.

Tisch School of the Arts Asia:
Common Support Questions

What is a NetID? How do I activate my NetID?

All NYU faculty and staff members, as well as students enrolled in degree or diploma programs, are provided with a NetID (Network IDentification). Your NetID is a combination of your initials and a few random numbers, e.g., aqe123, and is usually printed on the back of your NYUCard. It is different from your University ID, which is also printed on your NYUCard, but is a longer string of numbers preceded by the letter "N". Once activated (see below), your NetID is your key to many NYU online resources including, for eligible community members, NYUHome. Your NetID is also used to create your default NYU email address (e.g., aqe123@nyu.edu).

You can activate your NetID at any time, from any Internet-connected computer, using the ITS Start page (http://start.nyu.edu/). If you know your NetID, enter it in the appropriate field and click "Start!"; if not, follow the instructions at the top of the page. Then, complete the steps for setting up a password and activating your NYUHome service.

What is NYUHome? How do I access it?

NYUHome (http://home.nyu.edu/) is an online service that provides information and facilitates collaboration, interaction, and communication for all NYU students, faculty, and staff. It is a portal to many web-based services and tools. All NYU community members with access to NYUHome use their NYU NetID and password to log in. For more information and activation instructions, see the NYUHome Help pages.

I forgot my NYUHome and email password and password hint. How can I reset them?

If you forget your password, visit the ITS Start page (http://start.nyu.edu/), enter your NetID, and click the "Start" button. On the next screen, click the "Continue" button, which will walk you through the steps of validating your identity and answering your password reminder.

If you are unable to remember the answer to the password hint presented to you, you will need to contact the ITS Client Services Center at +1 212-998-3400, through the Tisch Asia Technology Support Request form, or via email to its.singapore@nyu.edu. You will be walked through a brief series of security questions to verify your identity, and then your forgotten password will be cleared so that you can set a new one at http://start.nyu.edu/.

I can't see one or more of my courses in Blackboard. What can I do?

Blackboard classes are listed in the Academics tab of NYUHome; students and faculty see a list of courses there, and clicking on the course name/number takes you to the appropriate Blackboard site.

If you see your course in the list, but it isn't clickable, then the course shell has been created but not "made available" to students. This is something the professor does when they are ready for students to start accessing the course; contact your professor by email to inquire about the availability of a particular Blackboard course.

If you do not see a course at all, click the Update Blackboard Class Information link (located under your list of courses). The list updates on its own every 4 hours, but clicking the link refreshes it immediately.

If you are still unable to resolve the issue, contact the ITS Client Services Center at +1 212-998-3400, through the Tisch Asia Technology Support Request form, or via email to its.singapore@nyu.edu. ITS can verify whether or not a Blackboard course exists, what its status is, and whether or not you have access to it.

Also, note that extensive FAQ resources are available on the ITS website. Instructions for many Blackboard tasks are included there. The most extensive information is at http://www.nyu.edu/its/blackboard/ and http://www.nyu.edu/its/faq/blackboard/.

I accidentally deleted an email message or messages I need. Can ITS restore deleted email for me?

First, check your email Trash folder to make sure the message(s) you want to recover are not still contained in it. If they are not, and you need to recover deleted messages, contact the ITS Client Services Center at +1 212-998-3400, through the Tisch Asia Technology Support Request form, or via email to its.singapore@nyu.edu. ITS can usually restore messages that have been deleted in the past eight days.

Can I create a personal homepage through NYUHome?

Yes. Staff and students at NYU can create a personal webpage in their file storage area using one of two methods:

Via the Files tab in NYUHome
Using an SFTP client, several of which are available at http://software.nyu.edu, and logging into homepages.nyu.edu using your NetID and NYUHome password (note that you cannot log in with an FTP client that does not support Secure FTP (SFTP)).

For more detailed information please visit http://www.nyu.edu/its/nyuhome/web/.

Can I set up a personalized address for my NYU email?

An NYU personal email address is an alternate, usually easy-to-remember address which people can use to send you email messages. For example, if your NetID is aqe123, your official, permanent NYU email address is aqe123@nyu.edu. Your personal address is also initially set to aqe123@nyu.edu until you edit it, for example to albert.q.einstein@nyu.edu. Your personal address points incoming messages to your NYU email address, so all your mail is delivered to the same inbox. You can also list this personal email address in the NYU Public Directory instead of your default NetID@nyu.edu address.

ITS recommends that full-time faculty, staff, and administrators set their personal address to a "business card" alias in the format: firstname.lastname@nyu.edu.

For instructions on setting up your personal email address, please see the instructions at http://www.nyu.edu/its/email/address/.

I am trying to access NYU Libraries' e-resources. What is EZ Proxy? Do I need to configure anything in my web browser?

The practice of configuring web browsers to use the NYU-NET proxy server has been mostly phased out in favor of the easier, web-based EZ-Proxy. When connecting to these resources from off-campus using http://library.nyu.edu or NYUHome, you do not need to configure your web browser for the NYU-NET Proxy. However, configuring a web browser with the proxy is still required if you are accessing library e-resources through BobCat.

Proxy configuration instructions are available at http://www.nyu.edu/its/nyunet/proxy.

I am having trouble sending email through a program such as Thunderbird or Outlook. What steps can I take to troubleshoot?

The most likely cause of this problem is an improperly configured SMTP (outgoing) mail server in your email program, especially if you are getting errors about "mail relaying" or errors that say you can "only send to other NYU addresses." The two options for resolving the problem are:

Configure your mail client using an SMTP server provided by your local Internet Service Provider.
Configure SMTP AUTH with NYU's outgoing server, which will allow you to send mail using NYU's SMTP server from anywhere. To accomplish this, contact the ITS Client Services Center at +1 212-998-3400.

If you are on the NYU network, or you are otherwise properly configured, these errors can also be caused by a message stuck in the email client's queue. This is especially prone to happen in Outlook. Outgoing messages, by default, go into an Outbox folder before they are sent, and one undeliverable message can block all the others from being sent. Delete messages that are stuck in the queue, close/re-open the email client, and try again.

If you continue to have problems, contact ITS Client Services at +1 212-998-3400, through the Tisch Asia Technology Support Request form, or via email to its.singapore@nyu.edu.

Where can I get answers to other computer and technology-related questions?

NYU and ITS offer a variety of places you can go for assistance with any issues you may run into while using University IT resources:

Local IT Support Specialists are the best first point of contact for any technology-related issues that you may experience while abroad. To get in touch with them, contact a staff member on site.
The ITS Website (www.nyu.edu/its/) contains hundred of pages of information and FAQs that will help you configure and maintain your connection to NYU technology resources, including email, NYUHome, your personal webpage, Library resources, and other valuable services.
Ask ITS is your online ITS Client Services Help Desk, providing you with a convenient place to search for service listings and self-help references (http://askits.nyu.edu). You can also send a request or question through the Tisch Asia Technology Support Request form. You can also access the request form, as well as software downloads, news, security alerts, and more through the Ask ITS area of NYUHome.
The Client Services Center Helpdesk in New York is on hand around the clock to assist you with any questions you may have. Contact the CSC via email (its.singapore@nyu.edu) or by phone (+1 212-998-3400).
Page last reviewed: October 03, 2007