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IT Services for the NYU-Poly Community: FAQs

What NYU IT services can I use?

See www.nyu.edu/its/askits/public/041219915324814.

How do I access them?

NYU Information Technology Services (ITS) assigns a University ID number and a NetID to all Polytechnic current students, faculty, and staff. The NYU University ID is a unique identifying number composed of a string of numbers and starts with an N. The NYU NetID (Network IDentification) is a combination of initials and a few random numbers, e.g., aqe123. You will need to activate your NetID; once activated, your NetID is the key to many NYU online resources.

How do I activate my NYU ID?

See www.nyu.edu/its/askits/public/041206117184250 for instructions. If you need assistance, please call the IT Service Desk at 1-212-998-3333.

Please note: For security reasons, NYU requires that you change your password at least once each year (no exceptions). You will receive notifications from ITS when your password is about to expire. Also note that you can change your password more frequently than once a year and avoid the reminder messages altogether. There is no limit on the number of times you may change your password.

I am a Poly student and I am registered in an NYU course. What IT services can I access?

If you are registered for a course at NYU, you will have access to all NYU IT services that NYU students have. More information on IT services for students is located at www.nyu.edu/its/students.

I am a Polytechnic alumnus/a, how do I access IT services at NYU?

NYU IT services are not currently available for Polytechnic alums.

Whom do I contact if I need help with any NYU IT services?

Ask ITS is the self-service location for information about and help with NYU ITS services.

The IT Service Desk provides assistance by telephone, email, and in person. To contact the IT Service Desk, see www.nyu.edu/its/askits/helpdesk/.

Page last reviewed: May 23, 2013