IT Services for the Polytechnic Community: FAQs

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What NYU IT services can I use now?

Service	Access
Wireless access to the NYU network	Yes
Current Poly students, faculty, and staff can access NYU Roam at locations around the NYU campus. See www.nyu.edu/its/wireless for details.
Email	No
You do not have access to NYU email at this time.
NYUHome portal	No
You do not have access to the NYUHome portal at this time.
ITS computing labs	No
You do not have access to ITS computing labs at this time.
Software	No
You do not have access to NYU-licensed software at this time.
NYU Libraries electronic resources	Yes, but some limitations apply
Access to NYU's electronic resources is available via the Polytechnic Library (www.poly.edu/library), on-site at the NYU Bobst and Courant Libraries, and via NYU-NET. Access to NYU's electronic resources from other locations is dependent on the resource and requires authentication with a NetID and password. For more information, see www.library.nyu.edu/poly.
Physical access to the Kimmel Center and Bobst Library	Yes
Current students, faculty, and staff can use their Poly-NYU ID cards to get access to these two buildings.

How do I access them?

NYU Information Technology Services (ITS) assigns a University ID number and a NetID to all Polytechnic current students, faculty, and staff. The NYU University ID is a unique identifying number composed of a string of numbers and starts with an N. The NYU NetID (Network IDentification) is a combination of initials and a few random numbers, e.g., aqe123. You will need to activate your NetID; once activated, your NetID is the key to many NYU online resources.

How do I activate my NYU ID?

You can activate your NetID at any time, from any Internet-connected computer:

Go to start.nyu.edu.
Scroll down and enter Your NetID. (Leave the Password field blank.)
Click START! and then, on the next page, click Continue.
Read the next page and click I agree to abide by these statements.
Enter your new NYU University ID number. (Remember the “N” is upper case.)
Enter your Date of Birth in month/date/year form.
Enter a proposed Password. (Please read the strong password rules carefully.)
Re-enter your new Password to confirm.
Select a Hint and provide an answer. Then click Continue.

You should see “Success! Your password has been set.” Your NetID is now active and your new password will be valid almost immediately. If you need assistance, please call the ITS Client Services Center at 1-212-998-3333.

Please note: For security reasons, NYU requires that you change your password at least once each year (no exceptions). You will receive notifications from ITS when your password is about to expire. Also note that you can change your password more frequently than once a year and avoid the reminder messages altogether. There is no limit on the number of times you may change your password.

I am a Poly student and I am registered in an NYU course. What IT services can I access?

If you are registered for a course at NYU, you will have access to all NYU IT services that NYU students have. More information on IT services for students is located at www.nyu.edu/its/students.

I am a Polytechnic alumnus/a, how do I access IT services at NYU?

NYU IT services are not currently available for Polytechnic alums.

Whom do I contact if I need help with any NYU IT services?

Ask ITS is the self-service location for information about and help with NYU ITS services.

If you would like additional assistance, you can send a request to the Client Services Center by using the Ask ITS Contact Form at askits.nyu.edu/contactus.

The Client Services Center provides assistance by telephone, email, and in person. Email & Phone: askits@nyu.edu, 1-212-998-3333, 8:00am-midnight, Mon-Fri, Noon-midnight, Sat-Sun. In-Person Help: 10 Astor Place, 4th Floor, 9:00am-6:00pm, Mon-Fri.

Page last reviewed: January 7, 2009