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NYUHome FAQs & Troubleshooting

For the most up to date information about NYU E-mail, Calendar and the other Google Apps for Education available through NYUHome, see the NYU Google Apps website.

Frequently Asked Questions
Troubleshooting Tips

Frequently Asked Questions

What is NYUHome?

NYUHome is a service that provides information and facilitates collaboration, interaction, and communication for NYU faculty and staff members, and students in degree or diploma programs, both in the United States and overseas. It is a portal to many web-based services and tools, including e-mail, Albert, Blackboard, NYU Lists, classes, research tools, and more. For more information, see the NYUHome page, or log in to NYUHome with your NetID and password at http://home.nyu.edu.

Who is eligible for NYUHome service?

Current faculty, administrators, staff, and students in degree programs are eligible for the NYUHome service.

Emeritus faculty members or faculty members who will be retiring are also eligible for NYUHome.

In addition, the NYU Office of Alumni Relations has teamed with ITS to extend access to NYUHome and e-mail for graduating students and recent alumni. Students who graduated on or after January 2001 will continue to have access to NYUHome and NYU e-mail indefinitely, as long as the account continues to show activity at least once every six months. See the Accounts section of this site for details.

If you're leaving NYU from a non-degree program, or are interrupting your studies, your NYUHome account will expire at the end of the semester. In these cases, if you set up mail forwarding to another e-mail account, NYU will continue to forward your mail for six months more.

Alumni e-mail forwarding services are also available. Log into the NYU Alumni website and search for the phrase "Lifetime E-mail Forwarding" for details.

When can I activate my NYUHome service?

If you are an enrolled student in a degree program or a current faculty or staff member, you can activate your NYUHome service at any time by going to the ITS Start Page at http://start.nyu.edu. You will need to know your NYU NetID, which appears on the back of your NYUCard.

Incoming students, as well as new faculty and staff, may activate their NYUHome service as soon as they receive their NYU NetIDs, or when they arrive at the start of the semester.

For information on how to set up your computer for use with NYU-NET, NYU's campus network, see the Get Connected page.

What web browser should I use with NYUHome?

For Windows, we suggest using the latest version of the Firefox or Internet Explorer web browsers.

For Macintosh OS X, we suggest using any of the Mozilla-based browsers (such as Mozilla or Firefox) or Safari.

Can I log into NYUHome when I'm traveling?

Yes! You can connect to NYUHome using any compatible web browser and computer connected to the Internet. Go to the login screen at http://home.nyu.edu and log in using your NYU NetID and password as you normally do.

Make sure you type in the correct URL! There is no "www" in front of home.nyu.edu. And, for best results, make sure that you're running the latest version of the web browser and that you've checked your browser settings against our recommended settings listed below.

Can I use a mobile device with NYUHome?

In most cases, yes. Visit www.nyu.edu/its/mobile for more information on configuring your smart phone to access NYU resources.

How do I get my event listed on the NYUHome Events Channel?

The listings in the NYUHome Events Channel are taken from the University Events Calendar. Only events appropriate for posting to the general NYU community are listed on this calendar.

Most organizations at NYU have an authorized calendar coordinator who may post an event on your behalf (pending approval). Please write to events@nyu.edu to inquire about to whom at your school/department you should speak with regard to posting events.

If you have any questions about the University Events calendar, please write to events@nyu.edu.

If you have a student-organization or club event that you wish to publicize, contact the Center for Student Activities, Leadership and Service at student.activities@nyu.edu.

Does NYUHome provide access to a shell account?

NYUHome does not provide a shell. If you require a UNIX shell account for research-related purposes, you may apply for a special account which must be sponsored by your faculty advisor. If you are in a class which requires that you have a shell account, your instructor will submit the proper forms. For more information, visit the ITS Accounts site or contact the IT Service Desk at 212-998-3333.


Troubleshooting Tips

"Internal Server Error" Affecting NYUHome, Blackboard, & Benefits Resource Center. What's wrong?

An NYU Login Service "Internal Server Error" is occasionally impeding access to a number of applications, including NYUHome, Blackboard, and the Benefits Resource Center.

ITS is working diligently to resolve this problem. As an interim workaround, should you encounter this problem, click the refresh button at the top of your browser window (or press your keyboard's F5 key) until the proper page appears.

We apologize for this inconvenience. Status page updates will be posted as they become available. For additional information please contact the IT Service Desk at AskITS@nyu.edu or call 212.998.3333.

How do I set up my browser for NYUHome? I'm getting a "Your Session Has Expired" error message.

For a successful login to NYUHome, it is imperative that you configure your browser properly. Please see below for information about the session expiration error.

I've made changes to my NYUHome screen, but it still looks the same.

You may need to clear your disk cache. The disk cache holds frequently-accessed web pages. The browser checks the modification date and time of pages in the cache against the actual web page. If they are the same, the page in the cache will be used. This is fine for most pages, however, if you do not see appropriate changes to the web page, try emptying the cache and loading the page again.

For instructions on how to empty your disc cache and delete cookies in a variety of popular browsers, see www.nyu.edu/its/faq/cache.html#howto.

I can't log into NYUHome or another NYU service via the NYU Login page.

There are a variety of reasons why you may see a "Your Session Has Expired" or other error message, however, the four most common are described below. Note that in most cases the easiest first troubleshooting step to take is to quit and restart your web browser and try to log in again.

  1. You're at a computer with many users or you're on your home computer and you failed to log out from your previous NYUHome session.

    If you're on a public computer where a previous person was using NYUHome and they failed to log out of their browser session, and then you try to log in, you may be using a cached version of their browser session. To ensure that you log in "fresh", you should refresh the browser screen to log in again. However, you also may need to clear the disk cache to remove the saved files and delete cookies. Often, you will need to close and restart the browser to eliminate the files. For more information on how to clear the disk cache and delete cookies, see the previous question.

  2. You're at work, connecting through your office/corporate network which is using a firewall or proxy server.

    NYUHome and some other NYU services use your IP address as one part of authenticating your session. Your office network may use a firewall or a proxy server to handle all secure connections. Because of this, your IP address changes when you log in. When your IP address changes, some NYU services can no longer verify your identity.

    In most cases, this problem can be avoided by updating your web browser preferences so that you are using the NYU proxy server. This way, you authenticate your session, verifying your NYU affiliation before you connect to the NYU Login page. However, it is possible that you may not be able to modify your network configuration.

    For instructions on how to set up your browser to use the NYU proxy server, see www.nyu.edu/its/nyunet/proxy.

  3. Your session may have "timed out."

    If your session has been idle for over 10 minutes, you will need to log in again.

  4. You are connected to the Internet using a commercial Internet Service Provider (ISP) and your web browser has been pre-configured to use a proxy server.

    Some ISPs provide their customers with web browsers preconfigured to use their service's proxy server. If this is the case, you will need to remove the proxy settings from your web browser preferences and change them to use a direct Internet connection or set up your browser to use NYU's proxy server.

    For information on how to set up your web browser to use NYU's proxy server, see www.nyu.edu/its/nyunet/proxy.

Page last reviewed: April 22, 2013