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related pages
- Computer and Network Security
- Your NetID & Password
- Email & Spam
- NYU Blackboard
- NYUHome
- Connecting to NYU-NET and other NYU Resources
- NYU ResNet
- Computer Use at NYU's Global Sites
- Using PDAs/Handheld Devices at NYU
- File Transfer (FTP) and Secure File Transfer (SFTP)
- Coursework Computer Accounts
Computer and Network Security
- What should I do to protect my computer against viruses and other attacks?
- How can I report a computer security incident at NYU?
- How can I keep up to date with virus alerts and other security news?
- Where can I get anti-virus software?
- What should I do if I think my computer has a virus?
- I've installed anti-virus software, but my computer still got infected. How could that happen?
- Why am I getting virus-infected messages?
- Does NYU scan my email for viruses?
- What does this "Virus Warning message" I received mean?
- Why did I receive a Virus Warning messages about email I never sent?
- If I don't open a virus-infected attachment, can my computer still get infected?
- What can I do to make Microsoft Outlook more secure?
- I opened an email attachment I wasn't expecting...does that mean that my computer is infected?
- My computer sent virus-infected email to everyone in my address book! What should I do?
- If my anti-virus software says a file I received via email is clean, is it OK to open it?
- I'm receiving notices that I've sent a virus-infected message, but Symantec AntiVirus says my computer is not infected—What do I do?
- If the virus had sent itself automatically, wouldn't a record of this show up in my "sent mail" folder?
- Why did I get a "mail was not delivered" notice about a message I never sent, and what can I do about it?
- How do I enable Automatic Updates for my Windows XP or 2000 computer?
- How do I turn off System Restore on my Windows XP computer?
- How do I restart my Windows (XP, 2000 or 98) computer in Safe Mode? (see Step 5)
- How do delete web browser cookies & cache?
NetID & Password FAQs
For tips on choosing a strong password, and important information about password security, see the Computer & Network Security site. For general information about activating your NetID, and setting and changing your password, see the NetID and Password page.
Your NYU NetID
- What is a NetID?
- How do I activate my NYU NetID?
- What if I don't know or forget my NetID?
- Can I change my NetID?
Changing Your Password
- How do I change my password?
- I received an email message from ITS saying that I have to change my password. Is this a legitimate message?
- I'm a faculty member at the School of Medicine, and I've received an email message that my password is going to expire. What does this mean?
- Why am I being asked to change my password?
- Which services will be affected if I don't change my password on time?
- Which services ARE NOT affected when I change my NetID password?
- When will my newly changed password expire?
- Will I get a reminder that my password is expiring?
- If I have a strong password, why should I have to keep changing it?
- Can the ITS Client Services Center change my password for me over the phone?
- I created a new password and I got a message saying "Invalid password choice..." What should I do?
- What are the restrictions in creating passwords?
- How long after I have changed my password does my new one become valid?
- How do I reconfigure my BlackBerry to reflect my new NetID password?
- How do I reconfigure my Treo to reflect my new NetID password?
- How do I reconfigure my email client (Eudora, Outlook, etc.) to reflect my new password?
- Who should I contact if I get stuck or need more help?
Problems with Your Password
- What if I forget my password?
- What if I forget my password and the answer to my password hint?
- I'm trying to login to my account, and it keeps telling me that my login ID or password is incorrect. What should I do?
Email & Spam
General Email FAQs
- Having trouble using the Safari browser for your NYUHome email?
- How do I activate an NYU email account (and my NYUHome service)?
- What is the format of my NYU email address?
- Can I select my own personal email address?
- How do I request a departmental or school email address?
- What is the basic NYU email server configuration information?
- What should I do if I receive a threatening or harassing email message?
- I am graduating or retiring from NYU. Can I still use my NYUHome service and email account after I leave?
- How can I set up a forwarding address for my NYUHome email account?
- What are full email headers and how can I view them?
Spam FAQs
- What is spam?
- Does NYU have a spam filter?
- Can I send spam to the trash without looking at it?
- Why don't spam filters always work?
- How do I complain about spam?
- Someone emailed me a financial opportunity or chain letter. What should I do?
- What can I do to help prevent all this spam?
NYU Blackboard
NEW: Easily searchable online support for the NYU Blackboard course management system is now available through a customized version of the Ask ITS Knowledgebase. You can also click a link below to jump straight to one of the top Blackboard FAQs or How To's.
- About the Blackboard 8.0 Upgrade
- How to Use the Course Request Form
- Why is my Course not Open?
- Where's my Course?
- Checking the Student Roster
- Add Users by Role
- Sending an Email
- Grade Center Features and Navigation
- The Assignment Tool
- Course Access and Availability
- Modifying the Course Menu
- Customizing Your Course
- Adding or Modifying Announcements
- Uploading a Syllabus (or Other Document)
- Using the Discussion Board
- Reusing Content
NYUHome
Frequently Asked Questions
- What is NYUHome?
- Who is eligible for NYUHome service?
- When can I activate my NYUHome service?
- What web browser and operating system should I use with NYUHome?
- Can I log into NYUHome when I'm traveling?
- What is the address of my personal web page?
- Can my NYU web page be found by search engines?
- Can I use my Palm Pilot or other PDA with NYUHome?
- How do I get my event listed on the NYUHome Events Channel?
- Does NYUHome provide access to a shell account?
Troubleshooting Tips
- Switch in IP Address Error Messages
- Blank Screen When Opening Mail Program Window
- Setting Up Your Browser Correctly
- Clearing Your Disk Cache
- Session Expired Error Messages
- SMTP/Mail Relay Information & Error Messages
- Going Over Mail Quota
- Going Over File Quota
- Channel Error Messages
- Seeing Characters Instead of Text
- Missing Icons
- Incorrect Time Stamp on Mail
- Address Limit Error Messages
- Conflicts with WebWasher and other Ad-Filtering Software
- Blocking Spam
- Known Issues with NYUHome Web Mail/Messenger Express
Connecting to NYU-NET and Other NYU Resources
See the Connecting On-Campus and Connecting Off-Campus pages for the latest information, or see the ResNet FAQs below.
NYU ResNet
- What is ResNet?
- What do I need in order to use ResNet, and where is it available?
- What does ResNet cost?
- How can I access the NYU-NET registration site from my room using Ethernet if I haven't registered yet?
- I cannot access the NYU-NET registration page at all...
- My computer appears to be trying to dial my modem when I launch a web browser. What should I do?
- I live in Third Avenue North. How can my roommate and I connect to ResNet simultaneously?
- Can I run a router/wireless connection on ResNet?
- Can I get NYURoam wireless service in my room?
- Can I register more than one computer for ResNet?
- Why is it taking so long for my computer to start (boot) up now that I am connected?
- Should I buy a 100mbps Ethernet card?
- How do I install my Ethernet card?
- Is there is a firewall on ResNet?
- Will I be able to access other network services on campus from ResNet?
- What if I don't read the acceptable use agreements?
- Are there printers on ResNet?
- Is there censorship on ResNet?
- Is peer-to-peer file sharing allowed on ResNet?
- What should I do if my data jack is damaged?
- My computer does not work, what should I do?
- I can't find the data jack in my room, where should I look?
- How do I know what version of Windows I am running?
- My computer was stolen, what should I do?
- What is the ResNet Group's phone number?
- Where is ResNet located?
- If my computer is broken, can someone come to my room and fix it?
- Can I get help with a virus/spyware issue?
- Can I get a laptop appointment for a virus issue?
- Can I borrow the Windows Installation CD?
- Can I run a game server?
- Can I use the Internet to make telephone calls?
- What if my Ethernet cable cannot reach the jack?
- Is it possible to register guests online?
- Does ResNet actively support Windows 95/98/ME?
- If I live in a law school dorm (such as D'Agostino or Mercer St.), how can I get ResNet support?
- How long will it take to receive assistance from the ResNet Group?
- My computer is infected, but my most recent scan says that no viruses were found...now what?
- Where can I find out more about ResNet?
Computer Use at NYU's Global Sites
For information about computers at NYU's campuses abroad, see the FAQs below, as well as the NYU's Global Sites and Connecting at NYU's Global Sites pages.
- Can I use my laptop computer when studying at one of NYU's global sites? If so, how?
- I'm trying to register my laptop computer, but I can't find my Ethernet card address. What does it look like?
- I've registered my computer, what else do I need in order to connect?
- My computer won't connect to the Internet. What might be wrong?
- Is my computer protected from viruses? Does NYU offer anti-virus software?
- What policies govern the use of computers on NYU-NET?
- How can I keep in touch with the New York campus while I'm abroad?
- Is wireless network access available at NYU's global sites?
- Where can I get help with my computer?
Using PDAs/Handheld Devices at NYU
NYU's technical support for PDAs is currently limited. If you use a Treo or Blackberry, consult the pages below for setup information.
File Transfer (FTP) and Secure File Transfer (SFTP)
- What is file transfer (FTP & SFTP)?
- General Information about FTP
- How do I transfer files with Fugu (for Mac OS X)?
- How do I transfer files with Fetch (for Mac OS X)?
- How do I transfer files with WinSCP (for PC)?
- How do I upload and download files in NYUHome or to my NYUHome web page?
Coursework Computer Accounts
- Is a Blackboard Instructional Management System Account a type of Coursework Account?
- I want my students to have Internet accounts at the beginning of the semester. They will use these accounts for email and Internet access only. Do I need to apply for a Coursework Account?
- Can I apply for the students as a group?
- I want my students to use Netscape or Internet Explorer in the labs and at home in order to do research for my class. How do I do this?
- How do I, as the instructor, and my teaching assistant receive coursework computer accounts?
- How long will a coursework computer account remain active?
- The students I teach are non-degree students but I would like them to have access to the Internet and to email for work they will do in my class. Is this possible?
- May I bring my entire class to the lab for hands-on training?
- Can you clarify which coursework accounts provide which services?
- I would like a mailing list set up for my class. What steps do I need to take to ensure that we have this service for our class?
- The class I teach is cross-listed between schools. Can I fill out one form for both classes?
Page last reviewed: January 12, 2009