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IT Service Desk
did you know?
- You can access your NYU Email via NYUHome, or directly at email.nyu.edu.
- For global locations, check the IT Service Desk page for local service desk information.
- NYU Google Apps for Education
- Guidance for Privacy and Security in NYU Google Apps for Education
- NYU Google Apps Updates (Google Group)
NYU Email is a Core App in the NYU Google Apps set of online communications and collaboration applications.
- About Email at NYU
- NYUHome and NYU-NET
- NYUHome Email Addresses & Aliases
- Spam & Phishing
- NYU Email Direct
About Email at NYU
ITS provides email service to NYU faculty, staff, and students in degree or diploma programs, both in the United States and overseas. For information on policies relating to email at NYU, visit the ITS Policies page of this website.
Access and Configurations
Email can be accessed via a web browser at email.nyu.edu, via NYUHome or by using a mobile device or desktop program such as Thunderbird or Outlook. If you wish to access NYU Email via a mobile device or desktop program, configuration instructions can be found in the ServiceLink knowledge base.
Email Addresses & Aliases
The format of your official NYU email address is YourNetID@nyu.edu (e.g., email@example.com), but you may also set up a personal email address of your own choosing through NYUHome. Instructions for configuring this personal address can be found in the ServiceLink knowledge base. Note that personal email addresses are subject to limitations, see the Appropriate Use of Email at New York University Policy and NYU Email: Personal email address limitations and FAQs for details.
Spam & Phishing
Spam is unsolicited bulk email. The key term is "unsolicited" — if you signed up for a mailing list (commercial or otherwise) which you no longer wish to receive, that is not spam. The easy differentiation is that legitimate businesses will have a mailing policy posted on the site where you sign up for the mail, and will give you correct information about how to unsubscribe. NYU Email powered by Google features built-in spam filtering. For more information on spam, please see our NYU Email: Removing spam from your inbox.
NYU Email powered by Google features built-in spam filtering. To read more about how it works and how to use it, see the ServiceLink knowledge base.
NYU recommends that you use the NYU Email web interface instead of email programs (Outlook, Thunderbird, iPhone, etc.). However, if you choose to use a desktop email client, you must create a filtering rule based on specific spam rating levels. Mail that matches the rule is then redirected into a folder of your choice and you can decide how you wish to handle the redirected messages. The filter level you select will determine the amount of spam you receive. If you find that you are receiving too much spam in your Inbox, try adjusting the level of filtering to be more strict. If you find that desired mail is being filtered, select a level that is less strict.
IMPORTANT: Keep in mind that some legitimate messages will end up in your spam folder if they exhibit characteristics of spam, for example, lots of capital letters, many exclamation points, or phrases such as "click here." Therefore, it is important to check your spam folder regularly to ensure that you receive messages that may have been inadvertently flagged as spam.
Phishing messages appear to be sent from NYU, ITS, or other organizations affiliated with NYU requesting your personal information such as name, date of birth, password, etc. Do not reply to these messages. ITS will never request your password information. If a message informs you of an impending account closure or similar action unless you comply with its demands, it is often a sign that the message is a phishing scam. Do not comply with the request. To report phishing or spam attempts, please follow the instructions in the ServiceLink knowledge base.
NYU Email Direct
NYU Email Direct is a bulk email service through which pre-authorized NYU faculty, staff, and administrators can request to send an email message to a segment or segments of the University community or to the entire University community. For more information, visit the NYU E-mail Direct page of this website.
Should you have any questions or concerns, please contact the IT Service Desk via email at AskITS@nyu.edu or by calling 212-998-3333. For global locations, check the IT Service Desk page for local service desk information.
Page last reviewed: July 25, 2014