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IT Service Desk
did you know?
- You can access your NYU E-mail via NYUHome, or directly at email.nyu.edu.
- For global locations, check the IT Service Desk page for local service desk information.
- NYU Google Apps for Education
- NYU Google Apps: Guidance for Privacy and Security
- NYU Google Apps Updates (Google Group)
NYU E-mail is a Core App in the NYU Google Apps set of online communications and collaboration applications.
- About E-mail at NYU
- NYUHome and NYU-NET
- NYUHome E-mail Addresses & Aliases
- Spam & Phishing
- NYU E-mail Direct
About E-mail at NYU
ITS provides e-mail service to NYU faculty, staff, and students in degree or diploma programs, both in the United States and overseas. For information on policies relating to e-mail at NYU, visit the ITS Policies page of this website.
Access and Configurations
E-mail can be access via a web browser at email.nyu.edu, via NYUHome or by using a mobile device or desktop program such as Thunderbird or Outlook. If you wish to access NYU E-mail via a mobile device or desktop program, configuration instructions can be found in the Ask ITS knowledgebase.
E-mail Addresses & Aliases
The format of your official NYU e-mail address is YourNetID@nyu.edu (e.g., email@example.com), but you may also set up a personal e-mail address of your own choosing through NYUHome. Instructions for configuring this personal address can be found in the Ask ITS knowledgebase. Note that personal e-mail addresses are subject to limitations, see the Appropriate Use of E-mail at New York University Policy for details.
Spam & Phishing
Spam is unsolicited bulk e-mail. The key term is "unsolicited" — if you signed up for a mailing list (commercial or otherwise) which you no longer wish to receive, that is not spam. The easy differentiation is that legitimate businesses will have a mailing policy posted on the site where you sign up for the mail, and will give you correct information about how to unsubscribe. NYU E-mail powered by Google features built-in spam filtering. For more information on spam, please see our Spam FAQs.
NYU E-mail powered by Google features built-in spam filtering. To read more about how it works and how to use it, visit the NYU E-mail FAQs.
NYU recommends that you use the new NYU E-mail web interface instead of e-mail programs (Outlook, Thunderbird, iPhone, etc.). However, if you choose to use a desktop e-mail client, you must create a filtering rule based on specific spam rating levels. Mail that matches the rule is then redirected into a folder of your choice and you can decide how you wish to handle the redirected messages. The filter level you select will determine the amount of spam you receive. If you find that you are receiving too much spam in your Inbox, try adjusting the level of filtering to be more strict. If you find that desired mail is being filtered, select a level that is less strict.
IMPORTANT: Keep in mind that some legitimate messages will end up in your spam folder if they exhibit characteristics of spam, for example, lots of capital letters, many exclamation points, or phrases such as "click here." Therefore, it is important to check your spam folder regularly to ensure that you receive messages that may have been inadvertently flagged as spam.
Phishing messages appear to be sent from NYU, ITS, or other organizations affiliated with NYU requesting your personal information such as name, date of birth, password, etc. Do not reply to these messages. ITS will never request your password information. If a message informs you of an impending account closure or similar action unless you comply with its demands, it is often a sign that the message is a phishing scam. Do not comply with the request. Forward all phishing messages to firstname.lastname@example.org.
NYU E-mail Direct
NYU E-mail Direct is a bulk e-mail service through which pre-authorized NYU faculty, staff, and administrators can request to send an e-mail message to a segment or segments of the University community or to the entire University community. For more information, visit the NYU E-mail Direct page of this website.
Should you have any questions or concerns, please contact the IT Service Desk via e-mail at AskITS@nyu.edu or by calling 212-998-3333. For global locations, check the IT Service Desk page for local service desk information.
Page last reviewed: June 1, 2012