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ITS Winter Recess Coverage

Normal telephone and connectivity services (phone, voice mail, email, Internet, Albert, etc.) will be available during the Winter Recess. See below for detailed scheduling and contact information. All ITS-operated systems are monitored on a 24/7 basis during the Recess, with staff on site and on call to respond to urgent matters, should any arise. For up-to-the-minute information on the status of ITS systems and services, see www.nyu.edu/its/status.

ITS wishes you and yours a happy and restful Winter Recess!

Schedule of ITS Services

The Client Services Center and all ITS offices will reopen on Monday, January 5, and follow their normal hours for the remainder of the University's Winter Recess (known as the Intersession). Please note that Monday, January 19, Martin Luther King, Jr. Day, is a University holiday. All ITS offices, labs, studios, and centers will be closed.

ITS computer labs will follow a modified schedule from Monday, January 5, until spring classes begin on Tuesday, January 20 (see www.nyu.edu/its/labs for details).

The Digital Studio will reopen for normal business hours on January 8. See the Digital Studio website for details.

The Advanced Media Studio will reopen Monday, January 5, and will follow a modified winter schedule through Friday, January 16. See the AMS website for hours and more information.

The Data Service Studio will reopen on Monday, January 5; please see the Data Service Studio website for schedule details.

During the Recess, you can also make use of Bobst Library's computer lab, loan computers, and NYUHome stations. For the Libraries' Recess hours, please visit http://library.nyu.edu/about/fall.html.

Email & Voice Mail Preparations for the Winter
Recess

Connect to NYU-NET While Away From NYU

  • Connect Using DIAL
    You can connect to NYU-NET when you're away from campus by using the DIAL service that comes with NYUHome (www.nyu.edu/its/nyunet/dial), or from any Internet-connected computer.
  • Authenticating Yourself and Connecting Using NYU Proxy
    When connecting from off campus using a non-NYU Internet Service Provider (ISP) such as Verizon DSL, you may need to authenticate yourself with your NYU NetID and password and/or use NYU Proxy. Click here for NYU-NET Proxy information.
  • Broadband Internet Access at Home
    You can access NYU-NET via commercial ISP, DSL, or cable modem service. Click for more information.

Voice Mail (for NYU Faculty & Staff)

  • ITS recommends that individuals and departments update their voice mail or answering machine greetings to reflect their status during the Recess. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. For directions on changing your voice mail greeting, see below.
  • In order to reduce the volume of calls received by NYU's voice mail systems immediately following the Recess, we recommend that you retrieve your messages during the Recess.
  • It is possible to have a voice mail box that you use only at specific times, such as holidays. You may contact ITS at 1-212-998-3333 to discuss the available options.
  • NYU Departmental Administrators: Coverage During the Recess
    Please notify ITS Client Services staff at the University switchboard (1-212-998-1212) or via email (askits@nyu.edu) before December 24 if your department will be covering incoming calls in person or by voice mail during the Recess. It is important to make operators aware of your coverage plans.
  • Changing Your Voice Mail Greeting
    Log in to the voice mail system:
    • Dial your assigned voice mail system access number. The access numbers for NYU are 5-4802 (1-212-995-4802 from outside NYU) and 5-4803 (1-212-995-4803 from outside NYU).
    • Enter your extension number plus the pound sign (#). (If you are dialing from your own extension, just press #.)
    • Enter your password plus the pound sign (#).
    Administer your personal greetings:
    • After entering your password and the pound sign, press 3.
    • To create a new greeting, press 3 again.
    • Choose a random greeting number for the message to be stored under
      (e.g., 2).
    • Press 1 to begin recording your new greeting.
    • Press the pound sign (#) to approve your recording; press 1 to review the recording.
    • Once approved, press 0 to use the new greeting for all incoming calls.
    • Make a note in your calendar to change your greeting when you return from the Recess.

NYUHome Email Vacation Message

You can also use the NYUHome Vacation Message service to alert those who send you email as to your status during the holiday period.

Setting Up a Vacation Message

  1. Log into NYUHome and click on the Preferences link at the top right corner of the page.
  2. Under the Your Email heading, click on the Edit link next to "Vacation Message".
  3. Click in the check box next to "Enable vacation message auto-reply".
  4. In the text box that appears, you will have the option to customize the message that your correspondents will receive.
  5. Select the duration of the vacation autoresponse in the area below the autoresponse text box.
  6. Once you are satisfied with your message, click the Save Changes button above the text box to accept the changes, or the Cancel link to cancel.
  7. Send yourself a test message to see how it looks. If you'd like to make any changes, repeat the process above. Note that you will only receive the message once.
  8. Anyone who writes to you will receive a copy of the message you created. The mail they've sent will be stored in your Inbox for you to reply to when you return. Don't forget to disable the vacation message once you've returned home. Keep in mind that the vacation program will only send back a copy of this message to a recipient once. So, if the person repeatedly sends you email, he or she will receive only one "I'm on vacation" autoresponse from you.
  9. Temporarily suspend the mail delivery from any mailing lists you belong to, as autoresponding to lists is not courteous. You can resubscribe when you return from the Recess. Please see www.nyu.edu/its/nyuhome/lists/#nomail for instructions.

Help & Information During the Winter Recess

Please use the following information and help resources during the Recess:

The NYU Hotline (1-212-998-1220) will provide prerecorded information on the University's status and will be updated as needed.

The NYU Information Alert page (http://www.nyu.edu/info.alert) will provide information on the University's status and will be updated as needed.

Protection Services (1-212-998-2222) will be open 24 hrs/day throughout the Recess.

The University's Switchboard (1-212-998-1212) will follow a normal schedule. See above.

The ITS Client Services Center (1-212-998-3333) will follow a normal schedule. See above.

The Wellness Exchange Counseling Hotline (1-212-443-9999) is open 24 hours, 7 days a week, throughout the Winter Recess and Intersession: www.nyu.edu/999/counseling.

 

Last reviewed: January 7, 2009