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ITS Winter Break Coverage

Normal telephone and connectivity services (phone, voice mail, e-mail, Internet, Albert, etc.) are expected to be available during the Winter Recess. See below for detailed scheduling and contact information. All ITS-operated systems are monitored on a 24/7 basis during the Break, with staff on site and on call to respond to urgent matters, should any arise. For up-to-the-minute information on the status of ITS systems and services, including any system maintenance that may be conducted, see www.nyu.edu/its/status.

ITS wishes you and yours a happy and restful Winter Recess!

 

Schedule of ITS Services

December 22-January 6 (University's Winter Recess):

  • The IT Service Desk will be available to answer calls to 212-998-3333 and e-mail to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Recess. The walk-in location at 10 Astor Place will, however, be closed from 6:00pm ET on Friday, December 21 until 9:00am ET on Wednesday, January 2, at which point normal walk-in hours will resume.
  • The NYU-Poly and NYU Abu Dhabi IT service desks will be closed during the Winter Recess, but members of those communicaties can contact the NYU IT Service Desk (see above) throughout the Recess as needed.
  • The ITS computer labs will be closed from end of business on Friday, December 21 until Wednesday, January 2, at which point normal hours will resume.
  • The Advanced Media Studio will be closed for Winter Recess from 3pm ET on Friday, December 21, until 10am ET on Monday, January 7.
  • For Winter Recess hours at the Digital Studio and the Data Service Studio, please visit the NYU Libraries website.
  • All ITS administrative offices will be closed from end of business on Friday, December 21, until start of business on Wednesday, January 2.

January 7-January 25 (January Term):

  • The IT Service Desk will be available to answer calls to 212-998-3333 and e-mail to AskITS@nyu.edu 24 hours a day, 7 days a week throughout the Winter Recess and January Term. The walk-in location at 10 Astor Place will, however, be closed for the Winter Recess from 6:00pm ET on Friday, December 21 until 9:00am ET on Wednesday, January 2.
  • ITS computer labs will be open on their normal schedules throughout the January Term.
  • The Advanced Media Studio will reopen Monday, January 7, with modified hours of 10am to 5pm ET, Monday through Friday, for the reaminder of the January Term. Normal hours will resume on Monday, January 28. Please see the AMS website for further information.
  • For January Term hours at the Digital Studio and the Data Service Studio, please visit the NYU Libraries website.
  • During the Recess, you can also make use of Bobst Library's computer lab, loaner computers, and NYUHome stations. For the Libraries' hours, please visit http://library.nyu.edu/about/hours/fall.html.

January 21 (Martin Luther King, Jr., Day):

Please note that the all ITS offices, centers, computer labs, and studios will be closed on this University holiday, with the exception of the IT Service Desk, which will continue to provide support via 1-212-998-3333 and AskITS@nyu.edu.

 

E-mail & Voice Mail Preparations for the Winter
Break

Authenticating Yourself and Connecting Using NYU VPN

When connecting to certain NYU web services (e.g., myTime) from off campus using a non-NYU Internet Service Provider (ISP) such as Verizon, you may need to authenticate yourself with your NYU NetID and password and/or use NYU VPN. Click here for NYU-NET VPN information.

Changing Your Voice Mail Greeting (for NYU Faculty & Staff)

  • ITS recommends that individuals and departments update their voice mail or answering machine greetings to reflect their status during the Break. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. For directions on changing your voice mail greeting, see below.
  • In order to reduce the volume of calls received by NYU's voice mail systems immediately following the Break, we recommend that you retrieve your messages during the Break.
  • It is possible to have a voice mail box that you use only at specific times, such as holidays. You may contact the IT Service Desk at 1-212-998-3333 to discuss the available options.
  • NYU Departmental Administrators: Coverage During the Break
    Please notify IT Service Desk staff at 1-212-998-1212 or via (AskITS@nyu.edu) before December 24 if your department will be covering incoming calls in person or by voice mail during the Winter Recess. It is important to make IT Service Desk staff aware of your coverage plans.
  • Changing Your Voice Mail Greeting
    For details on how NYU staff, faculty and administrators can access and update their voice mail greetings, see the Telephones & Voice Mail website.

Setting Your NYU E-mail Vacation Message

You can also use an e-mail vacation message to alert those who send you e-mail as to your status during the Winter Recess and January Term.

  1. Log into your NYU E-mail and click the Settings (gear) button at the top right corner of the page.
  2. Select Settings.
  3. In the General tab that opens, scroll down to the Vacation responder section.
  4. Click the radio button next to Vacation responder on.
  5. In the First day and Ends fields, enter the days that you'd like the sending of the auto-reply message to start and stop.
  6. In the Subject field, enter the desired subject for the e-mail that will automatically be sent to people who send you e-mail (e.g., Auto Reply: Out of Office).
  7. In the Message textbox, enter the body of the message you'd like to send.
  8. Click the Save Changes button at the bottom of the screen.
  9. Anyone who writes to you will receive a copy of the vacation message you created during the date range you specified. The mail they've sent will be stored in your Inbox for you to reply to when you return. You will not need to return to this area to turn the message off unless you choose not to set an end date.
  10. ITS recommends that you temporarily suspend the mail delivery from any mailing lists you belong to, as auto-responding to lists is not courteous. You can resubscribe when you return from the Break. Please see www.nyu.edu/its/nyuhome/lists/#nomail for instructions for NYU Lists.

 

Help & Information

Please use the following information and help resources during the Winter Recess and January Term:

The NYU Hotline (1-212-998-1220) will provide prerecorded information on the University's status and will be updated as needed.

The NYU Information Alert page (www.nyu.edu/info.alert) will provide information on the University's status and will be updated as needed.

Protection Services (1-212-998-2222) will be open 24 hours a day, 7 days a week, throughout the Recess.

The University's Voice-Activated Directory (1-212-998-1212) will be available 24 hours a day, 7 days a week, throughout the Break; directory services staff will be available for their normal hours of Monday-Friday, 9am-5pm ET throughout the Winter Recess and January Term.

The IT Service Desk (212-998-3333; AskITS@nyu.edu) will be available 24 hours a day, 7 days a week during the Winter Recess and January Term.

The Wellness Exchange Counseling Hotline (1-212-443-9999) is open 24 hours a day, 7 days a week, throughout the Winter Recess and January Term: www.nyu.edu/999/counseling.

 

University Administration

The President's Office, the Office for University Development and Alumni Relations, and the Press Office will continue their long-standing policy of closely monitoring their voice mail. Messages to these offices will be returned daily during the Break.

 

Year-End Giving

For those wishing to make year-end gifts, please visit www.nyu.edu/giving or contact the Office of University Development at 212-998-6900. NYU appreciates and relies on the loyalty and generosity of its alumni, parents, and friends, many of whom make year-end philanthropic gifts part of their holiday traditions.

Last reviewed: December 10, 2012