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ITS Winter Recess Coverage


Normal telephone and connectivity services (phone, voice mail, email, Internet, Albert, NYU DIAL, etc.) will be available during the Winter Recess. See below for detailed scheduling and contact information during the Recess. All ITS-operated systems are monitored on a 24/7 basis during the Recess, with staff on site and on call to respond to urgent matters, should any arise. For up-to-the-minute information on the status of ITS systems and services, see www.nyu.edu/its/status/.

ITS wishes you and yours a happy and restful Winter Recess!

Schedule of ITS Services

The Client Services Center and all ITS offices will reopen on Wednesday, January 2 and follow their normal hours for the remainder of the University's Winter Recess (known as the Intersession). Please note that Monday, January 21, Martin Luther King, Jr. Day, is a University holiday, and all ITS offices will be closed.

The Digital Studio will be open during normal hours from Wednesday, January 2 until Friday, January 4. Beginning Saturday, January 5, the Studio will close for upgrades. It will reopen with normal hours on Monday, January 14. See the Digital Studio website for details.

The Advanced Media Studio will reopen with a modified Intersession schedule on Monday, January 7. See the AMS website for hours and more information.

ITS computer labs will follow a modified schedule from Wednesday, January 2 until Spring classes begin on Tuesday, January 22 (see www.nyu.edu/its/labs/ for details).

During the Recess, you can also make use of Bobst Library's computer lab, loan computers, and NYUHome stations. For the Libraries' Recess hours, please visit http://library.nyu.edu/about/fall.html.

Email & Voice Mail Preparations for the Winter
Recess

Connect to NYU-NET While Away From NYU

  • Connect Using DIAL
    You can connect to NYU-NET when you're away from campus by using the DIAL service that comes with NYUHome, or from any Internet-connected computer. When you connect to NYU-NET using DIAL, you are able to use the same Internet applications that you might use on a computer with a direct (Ethernet) connection to NYU-NET — web browsers, desktop email programs, and so on. For instructions on how to use DIAL service, visit www.nyu.edu/its/nyunet/dial/.
  • Authenticating Yourself and Connecting Using NYU Proxy
    When connecting from off campus using a non-NYU Internet Service Provider (ISP) such as Verizon DSL, you may need to authenticate yourself with your NYU NetID and password and/or use NYU Proxy. Click here for NYU-NET Proxy information.
  • Broadband Internet Access at Home
    You can access NYU-NET via commercial ISP, DSL, or cable modem service. Click for more information.

Voice Mail (for NYU Faculty & Staff)

  • ITS recommends that individuals and departments update their voice mail or answering machine greetings to reflect their status during the Recess. We suggest that you explain that the University is closed, including the dates, and whether or not you will call in to retrieve messages during the holiday. For directions on changing your voice mail greeting, see below.
  • In order to reduce the volume of calls received by NYU's voice mail systems immediately following the Recess, we recommend that you retrieve your messages during the Recess.
  • It is possible to have a voice mail box that you use only at specific times, such as holidays. You may contact ITS at 212-998-3333 to discuss the available options.
  • NYU Departmental Administrators: Coverage During the Recess
    Please notify ITS Client Services staff at the University switchboard (212-998-1212) or via email (askits@nyu.edu) before December 22nd if your department will be covering incoming calls in person or by voice mail during the Recess. It is important to make operators aware of your coverage plans.
  • Changing Your Voice Mail Greeting
    Log in to the voice mail system:
    • Dial your assigned voice mail system access number. (The access numbers for NYU are 5-4802 (212-995-4802 from outside NYU) and 5-4803 (212-995-4803 from outside NYU).
    • Enter your extension number plus the pound sign (#). (If you are dialing from your own extension, just press #.)
    • Enter your password plus the pound sign (#).
    Administer your personal greetings:
    • After entering your password and the pound sign, press 3.
    • To create a new greeting, press 3 again.
    • Choose a random greeting number for the message to be stored under
      (e.g., 2).
    • Press 1 to begin recording your new greeting.
    • Press the pound sign (#) to approve your recording; press 1 to review the recording.
    • Once approved, press 0 to use the new greeting for all incoming calls.
    • Make a note in your calendar to change your greeting when you return from the Recess.

NYUHome Email Vacation Message

You can also use the NYUHome Vacation Message service to alert those who send you email as to your status during the holiday period.

Setting Up a Vacation Message

  1. Log into NYUHome and click on the Preferences link at the top right corner of the page.
  2. Under the Your Email heading, click on the Edit link next to "Vacation Message."
  3. Click in the check box next to "Enable vacation message auto-reply.
  4. In the text box that appears, you will have the option to customize the message that your correspondents will receive.
  5. Select the duration of the vataction autoresponse in the area below the autoresponse text box.
  6. Once you are satisfied with your message, click the Save Changes button above the text box to accept the changes, or the Cancel link to cancel.
  7. Send yourself a test message to see how it looks. If you'd like to make any changes, repeat the process above. Note that you will only receive the message once.
  8. Anyone who writes to you will receive a copy of the message you created. The mail they've sent will be stored in your Inbox for you to reply to when you return. Don't forget to disable the vacation message once you've returned home. Keep in mind that the vacation program will only send back a copy of this message to a recipient once. So, if the person repeatedly sends mail, and they ignore your first "I'm on vacation" message, they won't receive a new one.
  9. Unsubscribe yourself from any forums or mailing lists you belong to, as auto-responding to lists is not courteous. You can resubscribe when you return from the Recess. You can subscribe to or unsubscribe from NYU Forums through the Forums channel in NYUHome.

Help & Information During the Winter Recess

Please use the following information and help resources during the Recess:

The NYU Hotline (212-998-1220) will provide prerecorded information on the University's status and will be updated as needed.

The NYU Information Alert page (http://www.nyu.edu/info.alert/) will provide information on the University's status and will be updated as needed.

Protection Services (212-998-2222) will be open 24 hrs/day throughout the Recess.

The University's Switchboard (212-998-1212) will be open on a reduced schedule. See above.

The ITS Client Services Center (212-998-3333) will provide assistance by phone and email (askits@nyu.edu) on a reduced schedule during the Winter Recess. See above.

The Wellness Exchange Counseling Hotline (212-443-9999) is open throughout the winter Recess and intersession: www.nyu.edu/999/counseling/

University Administration (Including Treasurer's Office)

The President's Office, the Office for University Development and Alumni Relations, and the Press Office will continue their long-standing policy of closely monitoring their voicemail. Messages to these offices will be returned daily during the Recess.

For persons wishing to make gifts to the University, the Treasurer's Office will be open during regular business hours during this period. They can be reached at 212-998-2790 or 1-800-NYU-4144. Gifts may also be made online at https://www.nyu.edu/alumni/giving/gift.shtml. Donors with specific questions regarding end-of-year gifts may call 212-998-6900 and leave a message. Calls will be returned daily.

Last reviewed: January 2, 2008