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IT Service Desk

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IT Service Desk

24 hours a day, 7 days a week

In-Person Help in NYC
10 Astor Place, 4th Floor
9:00am-6:00pm, Mon-Fri

Global Locations
See the "How to get help" section to the left for local Service Desk information.

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The IT Service Desk is the first point of contact for technology services and help from Information Technology Services.

How to get help

NYU community members in New York, Accra, Buenos Aires, Florence, Madrid, Paris, Shanghai, and Tel Aviv can contact the IT Service Desk in a number of ways:

  • For help by telephone, call 1-212-998-3333 to speak with IT Service Desk staff 24 hours a day, seven days a week.
  • For help online, submit your question (including as many details as possible) using the contact form or by sending an e-mail to A representative will respond to the e-mail address you supply within one business day.
  • For in-person help, visit the IT Service Desk at 10 Astor Place, 4th floor, Monday through Friday, 9:00am to 6:00pm ET. For help with configuring your laptop computer, however, call 1-212-998-3333 first to make an appointment.

NYU community members at NYU Abu Dhabi can contact the NYU Abu Dhabi IT Service Desk by sending e-mail to or by calling 02-628-8888 (or simply 8-8888 from on-campus phones). Service desk hours are 8:00am - 7:00pm GST, Sunday through Thursday.

NYU community members at NYU Berlin can contact the NYU Berlin IT Service Desk by e-mailing or by calling 30-290-291-333.

NYU community members at NYU London can contact the NYU London IT Service Desk by e-mailing or by calling (0) 207-907-3333 (or simply 333 from phones at the Academic Centre). Service desk hours are Monday through Thursday, 8:00am to midnight GMT; Friday, 1pm to midnight GMT; and Saturday & Sunday, 5pm to midnight GMT.

NYU community members at NYU Prague can contact the NYU Prague IT Service Desk by e-mailing or by calling 333 (on campus), **333 (Osadni & Academic Center), or 224-240-882 (off campus).

NYU community members at NYU Washington, DC can contact the NYU Washington, DC IT Service Desk by e-mailing or by calling 202-654-8333.

For NYU telephone, voice mail, and telecommunications support, please visit the Faculty/Staff Telephone Services or Student Telephone Services page.

Faculty looking for technical support with academic projects should contact the Digital Studio.

Page last reviewed: July 28, 2013