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IT Service Desk

24 hours, 7 days a week

In-Person Help
10 Astor Place, 4th Floor
9:00am-6:00pm, Mon-Fri

Global Locations
See for local Service Desk information.


ITS provides computer account related support for the NYU community. Faculty interested in the use of certain ITS computing resources must first apply for specialized accounts and/or access privileges. See below for more information. Visiting faculty, see instead.

All users of NYU's computing and networking resources have responsibilities of which they should be aware.

For Your Course(s)

Faculty are eligible for the following academic ITS accounts.

ITS Computer Classrooms

ITS offers NYU faculty the use of hands-on computer classrooms for class meetings that require in-class computer use by students. For more information, visit the Hands-on Computer Classrooms page, or click here to go directly to the online Computer Classroom Reservation Form.

Coursework Computer Accounts

ITS recommends that instructors obtain an ITS coursework account whenever a course requires that students have access to special computing resources. These accounts give all students in a given class access to special lab equipment, and the application procedure helps ITS to ensure that the appropriate software and training sessions are available.

Visit the Coursework Computer Accounts page of this website for further information and to consult our overview of ITS Account services available for your classes.

For Yourself

Faculty are eligible for the following individual ITS Accounts.

Arts Technology

ITS provides support to faculty and student artists at NYU using advanced digital tools, including resources for video, audio, imaging, and interactivity. Most eligible NYU community members who are interested in using these resources have instant access and do NOT need to submit the application form. Please see the Advanced Media Studio and Digital Video & Audio Studio sites for details.

If ITS staff do ask you to fill out an application form, click here to download the Individual Computer Account application form (PDF) and submit it to the IT Service Desk (contact information in sidebar above), or pick up a copy at the IT Service Desk. Be sure to obtain the proper approval signatures from your department, and provide a complete project description, including your specific hardware and software needs. Incomplete forms will be returned.

Data Services

ITS offers computing resources for performing social science research; statistical programming as well as procuring and analysis of data sets, and software for statistical, qualitative and GIS analyses of social science data. See the Data Services page on the NYU Libraries website for more information.


You do not need to apply for an account to access NYUHome, NYU's portal to NYU Email, Albert, Classes, web forums, classes, research tools, and more. For information about NYUHome and instructions on how to activate your NYUHome service, visit the NYUHome page of this website.

NYURoam Wireless Service

You do not need to register for an ITS account to begin using the NYURoam wireless network. If you have activated your NYUHome service, all you need to do is configure your laptop computer to use NYURoam. For instructions, visit the NYURoam Wireless site.

Research Computing

Faculty whose research requires the use of visualization systems, scientific software packages, and high performance computing resources should follow the instructions on the High Performance Computing wiki to request access. See the Research Computing page of this website for more information about the resources available.

Shell (Unix)

If you and/or the students in a class you are teaching require a shell account, follow the instructions for Coursework Computer Accounts, above.

Web Provider (i4)

Faculty members may use NYU Web ( as a tool for the classes they teach. Web pages may include syllabi, readings, reminders, or just about anything that needs to be seen by the entire class. Faculty may also apply for space on NYU Web to showcase large-scale personal research projects as well as be approved to create and maintain web pages for NYU departments or programs. For more information and instructions on how to apply for a Web Provider account, see Web Provider Accounts.

Please note, personal web pages are available through the NYU Sites, Web Publishing and NYUHome services. See for more information.

Wired Laptop Access

To connect your laptop via the plug-in ports at Bobst Library and elsewhere on campus, see the Wired Laptop Access page.

Page last reviewed: September 15, 2014